PODCAST · business
Caffeinated
by Nathan Resnick
Exploring all things customer service at Fortune 500s, venture backed startups, unicorns, and more.
Episodes
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Innovating Customer Experience with Jeremy: A NumberBarn Journey
Jeremy is an experienced professional who has spent several years working with the creators of NumberBarn, a company dedicated to building the world's largest telephone number marketplace. He worked alongside the founders in the initial stages, mainly in the voice-over IP space. Later on, as the...
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Elevating Support Culture: Heidi Geilke Shares Insights on Team Health and Metrics
Here are 3 key takeaways from our conversation: - Healthy teams lead to better customer service: A healthy team that communicates openly and authentically leads to improved customer satisfaction and response times. - Klaus is a game-changer for support teams: Tools like Klaus enable team members…
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Leveraging AI and Support Enhancements with TuneCore: Key Insights from Erica Clayton
🔍 Key takeaways from our conversation: 1. Transitioning from support to success: Moving from a support role to a customer success role can be a natural progression, and it's all about genuinely caring for the outcome of your clients' business. 2. AI in customer support: AI tools such as Zendesk…
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Uncovering the Power of Guru as a Knowledge Management Platform for Customer-Facing Roles
🌟 Here are 3 key takeaways from the episode: 1️⃣ Using our own product in our customer-facing roles has been a game-changer. It helps us provide accurate and up-to-date information to improve customer experiences. 2️⃣ Data visualization and mapping have played a crucial role in understanding…
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Unlocking the Power of Customer Activation: Insights from Adam Hjort at Storykit
📌 Key Takeaways from the Episode: 1️⃣ Customer Success vs. Customer Support: Understand the difference between these two roles and how customer success is more proactive, focused on driving customer success and growth, while support tends to be more reactive. 2️⃣ Activation is Crucial: In the…
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Unlocking the Power of Customer Feedback: The SimpleSAT Approach
I recently had the pleasure of interviewing Elliot Fox from SimpleSAT on a new episode of Caffeinated! 🌟Takeaway 1: SimpleSAT is a web-based survey company that aims to make customer satisfaction surveys as accessible and easy to use as possible. They started by serving IT companies but have…
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The Power of Data in Customer Support: Insights from OLX Group's Chief Customer Officer Igor
In this episode, Igor shares his journey of becoming a CCO and the challenges he faced while working with a large organization. Here are three key takeaways from the episode: 1️⃣ Sales and support teams are vital for business success: While sales focuses on driving revenue, support plays a…
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Behind the Scenes: Supporting Customers in Genomics at Singular Genomics with Guillaume
Tune in to this episode to learn more about the world of customer care in the genomics industry. 1️⃣ Diverse Customer Base: Guillaume's team supports a wide range of customers, including large companies and academic laboratories. They provide customer care for those purchasing the G4 sequencing...
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From Tier 1 to Customer Support Manager: Ira's Journey at Miro
Here's some highlights from the episode: 1️⃣ Support Structure: Miro's support team is organized in tiers, starting with tier 1 support, escalating to tier 2 and technical support engineering if needed. This tiered system ensures that customers' issues are addressed efficiently and effectively.…
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Navigating Support in the Automotive Industry: Insights from Amy, Director of Support at Parts Tech | Caffeinated 021
Here's some highlights from the episode: 1️⃣ Amy has been in technical support for over 20 years, and she joined Parts Tech about 4 years ago when it was still a new company. Since then, she has helped grow the support team and worked on tech stack migrations. Impressive! 2️⃣ Having both the…
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Transform Your Knowledge Base into a Valuable Customer Success Tool | Caffeinated 020
Transform Your Knowledge Base into a Valuable Customer Success Tool | Caffeinated 020
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Exploring Support Structures with Lars Wicklund | Caffeinated 019
Exploring Support Structures with Lars Wicklund | Caffeinated 019
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Jay Nathan's Formula for B2B Success | Caffeinated 018
Jay Nathan's Formula for B2B Success | Caffeinated 018
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Leading the industry with Shep Hyken | Caffeinated 017
Leading the industry with Shep Hyken | Caffeinated 017
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Connecting Brands with their IDEAL Customers | Caffeinated 016
Connecting Brands with their IDEAL Customers | Caffeinated 016
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From Idea to Scale with Gleb Polyakov | Caffeinated 015
Gleb's background is very interesting, having moved over to the USA on a jewish refugee program, growing up in a small apartment, and studying physics due to his fascination with space. He also touches base on the importance of his customers, predominately developers, being able to raise support...
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How Paulina Vo built a SaaS for Music | Caffeinated 014
Caffeinated is back again with host Nathan Resnick, joined by the talented Paulina Vo, co-founder of Highnote, and general manager of The Digilogue. This episode is great for those who are: • Building a name for yourself in tech (or music) 🖥 • Experiencing growing pains in a startup 🧩 • Ready…
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How Ian Ranahan led multiple startups | Caffeinated 013
How Ian Ranahan led multiple startups | Caffeinated 013
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How to use motivation to increase employee performance with Sri Challappa | Caffeinated 012
How to use motivation to increase employee performance with Sri Challappa | Caffeinated 012
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Automating CX with Deon Nicholas | Caffeinated 011
Automating CX with Deon Nicholas | Caffeinated 011
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Using AI to protect data with Abhi Sharma | Caffeinated 010
In Episode 10 of Caffeinated, host Nathan Resnick welcomes Abhi Sharma as his special guest. Together, they dive into the challenges of scaling organizations, particularly those that rely on manual data input and how Abhi is revolutionizing this outdated process through the implementation of AI…
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From Burn Out to Innovation with Adam Luepke | Caffeinated 009
In Episode 9 of Caffeinated, host Nathan Resnick is joined by Adam Luepke, Chief of Staff at Quantive. They discuss all things around hiring, customer service, consultancy, burnout, and AI-based customer service solutions. Adam's career shift from consulting to tech at Quantive is inspiring....
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Marketing a $1.3B Logistics Company with Mario Paganini | Caffeinated 008
Few individuals excel in logistics innovation quite like 🇦🇷 Mario Paganini from Stord. In this episode of Caffeinated CX, Nathan Resnick delves into various topics ranging from customer service and logistics to marketing, shedding light on how Mario utilizes technology to drive progress in an...
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Here's how to conquer in hospitality with David Millili | Caffeinated 006
Episode 6 of Caffeinated with Nathan Resnick is joined by no other than David Millili, CEO of LodgIQ. When it comes to the hospitality industry, there aren't many that have managed to build and achieve as David Millili. Managing to establish himself so well, in fact he was voted one of 100 Most...
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From Lawyer to Sustainable Founder with Manik Suri | Caffeinated 007
From Lawyer to Sustainable Startup Founder with Manik Suri | Caffeinated 007 #podcast #sustainability #business #ai #startup
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Befriend Your Customers with Cinthia Merlos | Caffeinated 005
Hey! Back with another episode on Caffeinated, this time host Nathan Resnick was fortunate enough to be joined by Vexi's very own Cinthia Merlos, who let us know the in's and out's when it comes to running a credit card company... in Mexico. It' s a really interesting episode and I am so glad we...
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Your passwords could soon be useless with Kevin Goldman | Caffeinated 004
Could our passwords become useless in the next few years? Probably. Hey everyone, Caffeinated is back featuring host Nathan Resnick. This week, we have a special guest joining us, Kevin Goldman, the Chief Design Officer of Trusona. Kevin is an expert in cybersecurity, innovation, and product...
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Here's how to handle Customer Support With Elysha Ames | Caffeinated 003
Episode 3 of Caffeinated talks all things digital with Elysha Ames, the Head of Growth at tilr, and host Nathan Resnick. With the world becomes increasingly digital, online communication has become an essential bridge for businesses to connect with their customers. Elysha's experience from…
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Neville Boston On Building Through Chaos | Caffeinated 002
Excited to share our latest podcast episode featuring Neville Boston, founder and CSO of Reviver, a groundbreaking startup modernizing the automotive industry with digital license plates. In this episode, Neville joins our host Nathan Resnick to discuss his experience building Reviver through...
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AudiencePoint's Paul Shriner on growing an email software | Caffeinated 001
It was a pleasure having Paul Shriner come on to the podcast to discuss everything around email, sales and the future of SaaS. If you didn't already know, Paul is the co founder of AudiencePoint, providing data and management for many professional clients. In this episode, we talk and discuss...
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ABOUT THIS SHOW
Exploring all things customer service at Fortune 500s, venture backed startups, unicorns, and more.
HOSTED BY
Nathan Resnick
CATEGORIES
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Frequently Asked Questions
How many episodes does Caffeinated have?
Caffeinated currently has 30 episodes available on PodParley. New episodes are automatically indexed when they're published to the podcast feed.
What is Caffeinated about?
Exploring all things customer service at Fortune 500s, venture backed startups, unicorns, and more.
How often does Caffeinated release new episodes?
Caffeinated has 30 episodes. Check the episode list to see recent publication dates and frequency.
Where can I listen to Caffeinated?
You can listen to Caffeinated on PodParley by clicking any episode. We provide an embedded audio player for direct listening, and you can also subscribe via your preferred podcast app using the RSS feed.
Who hosts Caffeinated?
Caffeinated is created and hosted by Nathan Resnick.
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