PODCAST · technology
Case Closed Podcast
by Jeff Grosse and Cheryl Feldman
Your hosts are Jeff Grosse and Cheryl Feldman; Salesforce MVPs and quite possibly two of the biggest fans of the Salesforce Service Cloud. Join us for a deep dive into topics, technology, and optimized use of the Service Cloud to serve customers like never before.
Episodes
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003 - Using ManyWho to Automate Contact Center Processes
Episode 003 gets at the heart of business processes; automation. Service processes need as much or more automation than any other part of the business so this time we talk about workflow that goes beyond the Workflow Rules, Visual Flow, Process Builder, Escalation Rules, Routing Rules, and Auto...
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002 - History of the Service Cloud, Features, and Use Cases
Episode 002 gets at the history of the Service Cloud. It’s not been around as long as Salesforce has as a company, but it’s not that much younger than the Sales Cloud. It’s seen many evolutions over time though; in name, features, and possibilities. Cheryl and Jeff explore the Service Cloud’s...
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001 - Introducing Jeff, Cheryl, and the Podcast dedicated to Salesforce Service Cloud
Introducing The Case Closed Podcast Meet Jeff Grosse and Cheryl Feldman, your hosts for the first podcast dedicated completely to the Salesforce Service Cloud and taking service and support experiences to the next level. Please share this podcast with others, leave us feedback, and join in the...
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ABOUT THIS SHOW
Your hosts are Jeff Grosse and Cheryl Feldman; Salesforce MVPs and quite possibly two of the biggest fans of the Salesforce Service Cloud. Join us for a deep dive into topics, technology, and optimized use of the Service Cloud to serve customers like never before.
HOSTED BY
Jeff Grosse and Cheryl Feldman
CATEGORIES
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Frequently Asked Questions
How many episodes does Case Closed Podcast have?
Case Closed Podcast currently has 3 episodes available on PodParley. New episodes are automatically indexed when they're published to the podcast feed.
What is Case Closed Podcast about?
Your hosts are Jeff Grosse and Cheryl Feldman; Salesforce MVPs and quite possibly two of the biggest fans of the Salesforce Service Cloud. Join us for a deep dive into topics, technology, and optimized use of the Service Cloud to serve customers like never before.
How often does Case Closed Podcast release new episodes?
Case Closed Podcast has 3 episodes. Check the episode list to see recent publication dates and frequency.
Where can I listen to Case Closed Podcast?
You can listen to Case Closed Podcast on PodParley by clicking any episode. We provide an embedded audio player for direct listening, and you can also subscribe via your preferred podcast app using the RSS feed.
Who hosts Case Closed Podcast?
Case Closed Podcast is created and hosted by Jeff Grosse and Cheryl Feldman.
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