PODCAST · business
CEX Talks
by Abhinandan Jain
Explore how AI and cutting-edge strategies reshape customer journeys, workplace culture, and employee empowerment. Packed with actionable tips, real-world stories, and expert insights—this podcast reveals how to:✅ Build customer-first brands✅ Retain talent and boost engagement✅ Unlock CX/EX synergy✅ Leverage AI for loyalty and growthPerfect for leaders, CX/EX pros, and innovators ready to thrive in the future of work. Follow now for tools to create unforgettable experiences!#CX #EX #CustomerExperience #EmployeeExperience #AI #FutureOfWork
Episodes
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Healing, Rewired | Crystal Broj on AI, Equity, and the Future of Healthcare Experience
In this episode of CEX Talks, host Abhinandan Jain is joined by Crystal Broj, a leading voice at the intersection of technology, equity, and healthcare transformation. Crystal shares her journey as a healthcare technologist and people-first leader rethinking the patient experience not just with…
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Digital CX That Heals | Rob Scruggs on Empathy, AI, and Reinventing Healthcare
What happens when a CX leader brings experience across banking, retail, and healthcare and uses it to rethink the future of experience design? In this episode of CEX Talks, host Abhinandan Jain sits down with Rob Scruggs, a Top 100 Global CDO, to explore what real transformation looks like in...
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From Quarry to CX Leadership | Mike Hopkins on Grit, Trust, and Leading from the Front
From blasting rocks in a quarry to leading global customer success — Mike Hopkins has lived every layer of CX. In this episode of CEX Talks, host Abhinandan Jain sits down with Mike for a refreshingly honest conversation about leadership, transformation, and what it really means to build...
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Philippines 2.0 🇵🇭 | Jack Madrid on AI, Talent & the Future of Customer Experience
🇵🇭 The next chapter of the Philippines has already begun — and it’s powered by people, purpose, and AI. In this episode of CEX Talks, host Abhinandan Jain sits down with Jack Madrid, President & CEO of IBPAP (IT and Business Process Association of the Philippines), to explore how the country…
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Living AI Is Here | Dr. Ewelina Kurtys on Building Computers from Human Neurons
AI that’s alive. In this episode of CEX Talks, neuroscientist Dr. Ewelina Kurtys reveals how FinalSpark is building computers from living human neurons. Host Abhinandan Jain explores how this new “Living AI” could transform energy use, ethics, and the definition of intelligence itself. If you…
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Rebuilding Thomas Cook: Jo Migom on Leadership, AI & the Future of Travel
When a 178-year-old travel icon collapsed, Jo Migom helped rebuild it from the ground up. In this episode of CEX Talks, Jo, Ex - Chief Digital & Marketing Officer at Thomas Cook shares how customer obsession, digital agility, and empathy reignited one of the world’s most loved brands. From…
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End of “Please Hold”? Alex Levin (Regal.ai) on Voice AI and the Future of Customer Experience
Is “please hold” dead? Alex Levin (Regal.ai) joins Abhi Jain to unpack voice AI, CX myths, deepfakes, and why 16M+ contact center jobs may never look the same again. In this episode of CEX Talks, host Abhinandan Jain dives deep with Alex Levin, Co-Founder & CEO of Regal.ai, to explore how Voice…
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AI, Skills & The Future of Work | CP Gurnani, Co-Founder & Vice Chairman AIonOS | CEX Talks Ep 13
In this episode of CEX Talks, host Abhinandan Jain sits down with CP Gurnani, Co-Founder & Vice Chairman of AIonOS and former CEO of Tech Mahindra, to explore how AI, skills, and human potential are reshaping the future of work and customer experience (CX). From declaring the end of headcount as…
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Future of Work : AI Empowers People
SummaryIn this conversation @CEXTalks Abhinandan Jain and Casey Denby discuss the transformative impact of AI and digital transformation on workforce development and customer experience. They explore the importance of employee engagement in driving customer satisfaction, the evolving role of AI…
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Knowledge is Power : AI is Turbo
Summary In this episode of CEX Talks, Abhinandan Jain and Brad Shaw, CEO of LivePro, discuss the evolving landscape of customer experience, emphasizing the critical role of knowledge management in contact centers. They explore the challenges faced by agents, the empathy gap at the executive…
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Experience Strategy: Winning Through Hiring
In this episode of @CEXTalks, host Abhinandan Jain (Abhi) interviews Kish Sharma, CEO and co-founder of Blink, discussing the critical challenges in customer and employee experience within the contact center industry. They explore Kish's entrepreneurial journey, the importance of recruitment as a...
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The Rethink Series : Tarrifs Broke CX, AI's Fixing It
his conversation @CEXTalks explores the significant impact of tariffs on consumer behavior and the role of AI in navigating these economic changes. It emphasizes the importance of balancing technology with human intuition in customer service, particularly in contact centers. The discussion...
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AI Meets CX : Rewriting Experiences
In this episode of CEX Talks, host Abhinandan Jain and guestChandak Biswas discuss the transformative impact of artificial intelligence on work, society, and the economy. They explore the parallels between the current AI revolution and past industrial revolutions, the importance of reskilling for...
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The Experience Equation : People, Purpose, Performance
In this episode of CEX Talks, host Abhinandan Jain engages with Aanchal Arora and Mitasha Singh, co-founders of All Things Talent, to explore how women-led startups are reshaping employee experience. The conversation delves into the importance of aligning employee and customer experiences, the…
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Transforming Learning with AI
In this episode of CEX Talks, host Abhinandan Jain interviews Kali Sarim, Vice President of Customer Experience at Symtrain. They discuss the evolving landscape of customer experience, the impact of AI on training solutions, and the importance of empathy and resilience in leadership. Kali shares...
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Her Impact Her Voice : Women Redefining the CX World
This podcast episode explores the critical role of women in leadership within the customer experience (CX) industry. It highlights the disparities in representation, the cultural factors influencing women's roles, and the impact of the CX industry on women's opportunities. The discussion…
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Hyper-Personalization : From Contact Center to Interaction Hubs
Summary In this episode of CEX Talks, host Abhinandan Jain and guest Amandeep Singh explore the transformative trends shaping customer experience and communication strategies for 2025. They delve into hyper-personalization, the integration of AI, the evolution of omnichannel experiences, and the...
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Voice AI : Empowering Conversations, Redefining Engagement
Summary In this episode of CEX Talks, host Abhinandan Jain and guest Davit, co-founder and CEO of Krisp.ai, explore the transformative impact of voice AI on industries, the evolution of Krisp from noise cancellation to real-time translation, and the future of voice technology. They discuss the...
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Voice AI: Transforming Customer Experience
Summary In this episode of CX Talks, host Abhinandan Jain interviews Andres Perez , co-founder and general partner at Karya Venture Partners. They discuss Andres's journey from entrepreneur to venture capitalist, his insights on the voice AI industry, and the future of AI and deep tech. The...
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Connect - The Power of Employee Experience in CX
In this engaging conversation, Nate Brown and Abhinandan Jain explore the intricate relationship between customer experience and employee experience. They discuss the importance of creating a positive work environment, the challenges faced in the BPO industry, and the role of motivation in...
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NO BS : Navigating the Customer Experience Landscape
In this episode of CEX Talks, host Abhinandan Jain engages with industry thought leader Laurent Philonenko, exploring his journey through the customer experience landscape, the importance of curiosity, and the evolving dynamics of corporate learning. They discuss the future of contact centers…
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ABOUT THIS SHOW
Explore how AI and cutting-edge strategies reshape customer journeys, workplace culture, and employee empowerment. Packed with actionable tips, real-world stories, and expert insights—this podcast reveals how to:✅ Build customer-first brands✅ Retain talent and boost engagement✅ Unlock CX/EX synergy✅ Leverage AI for loyalty and growthPerfect for leaders, CX/EX pros, and innovators ready to thrive in the future of work. Follow now for tools to create unforgettable experiences!#CX #EX #CustomerExperience #EmployeeExperience #AI #FutureOfWork
HOSTED BY
Abhinandan Jain
CATEGORIES
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Frequently Asked Questions
How many episodes does CEX Talks have?
CEX Talks currently has 21 episodes available on PodParley. New episodes are automatically indexed when they're published to the podcast feed.
What is CEX Talks about?
Explore how AI and cutting-edge strategies reshape customer journeys, workplace culture, and employee empowerment. Packed with actionable tips, real-world stories, and expert insights—this podcast reveals how to:✅ Build customer-first brands✅ Retain talent and boost engagement✅ Unlock CX/EX...
How often does CEX Talks release new episodes?
CEX Talks has 21 episodes. Check the episode list to see recent publication dates and frequency.
Where can I listen to CEX Talks?
You can listen to CEX Talks on PodParley by clicking any episode. We provide an embedded audio player for direct listening, and you can also subscribe via your preferred podcast app using the RSS feed.
Who hosts CEX Talks?
CEX Talks is created and hosted by Abhinandan Jain.
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