PODCAST · technology
Command Control Power: Apple Tech Support & Business Talk
by Jerry Zigmont, Joe Saponare, Sam Valencia
Sam, Jerry, and Joe discuss their thoughts and draw from their combined experience of over 20 years in the Apple Consultants Network (ACN).
Episodes
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691: EWS Deprecation, Apple Mail/Calendar Issues, and a Jamf Conference Misadventure
Sam and Jerry record an episode of Command and Control Power without Joe, briefly discussing hiking safety, then focus on Microsoft Exchange Web Services (EWS) deprecation affecting Apple Mail on macOS and the ethical question of proactively extending EWS via PowerShell for former clients; they...
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690: AI-Powered PowerShell, and Carrier Trade-In Traps
Joe and Jerry discuss using iPhone built-in Background Sounds (rain/white noise) and Joe's reliable Shortcuts automation: when power connects, if the time is after 9:55 PM or before 6:15 AM and audio isn't already playing (checked via the third-party Actions app), set rain sound and volume and...
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689: Stitches, Switches, and Sketchy Devices: A Podcast Nose Dive
Jerry describes having basal cell carcinoma removed from his nose and urges regular dermatology checkups, then shares how iOS 27 repeatedly warned him before sharing a "sensitive" stitched-and-bloody photo, even suggesting he consult a "trusted adult." Joe discusses costly RV maintenance and how...
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Best Of CCP: Backblaze to the Future & Proofpoint Pandemonium
Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, thaey discuss technical support issues both with the technology and working with clients.
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687: Haircuts, Apple Upgrades, and UniFi Networking Lessons
Joe and Jerry chat about haircuts, travel plans to Yosemite via Reno and Lake Tahoe amid fires and crowds, and recent wildlife encounters. They discuss upgrading iPhones and frustrations about promised Apple Intelligence features, plus recurring complaints about changing chargers and Apple…
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686: North Korean Remote Job Infiltration, Apple Threat Alerts, and Stopping Gift Card Scams
Joe and Sam discuss a Wall Street Journal documentary on North Korean operatives using stolen identities, AI tools, and U.S. accomplices to gain remote jobs at American companies, including schemes where U.S.-based helpers host shipped laptops for overseas workers, raising financial and data-leak...
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685: Recovered MacBook, Client Trust, and Preparing for Rosetta 2's Phaseout
Recovered MacBook, Client Trust, and Preparing for Rosetta 2's Phaseout In this episode of Command Control Power, Sam and Joe discuss being short-staffed while covering client onboarding and ticket work, and how client relationships shift when a different technician becomes the main contact. Joe...
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684: Resetting AirTags, Beta Bugs, and Vibe-Coded Mac Health Checks
Resetting AirTags, Beta Bugs, and Vibe-Coded Mac Health Checks The hosts discuss how to reset an Apple AirTag by inserting and removing the battery five times until a different sound plays, noting newer AirTags may require pressing down. They share issues seen on iOS 27 and macOS betas, including...
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Best Of CCP: 158: Balanced Billing the Partner Plan with Richard Wingfield of Envision Design
Recorded on may 31, 2016 TOPICS: Richard B. Wingfield - Head Geek, Envision Design, LLC of Houston Texas:"I have been using Mac's in business since original Macintosh in '84 and Envision, as a consulting firm, has been around since 1993. Started part time as sole proprietor and 20+ years later we...
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682: Using Claude for IT Fixes: Printer Pools, Chrome Log Sleuthing, UniFi IoT Wi‑Fi, and iPhone Protection Tips
The hosts discuss confusion caused by Microsoft's email warning that Publisher will end in October 2026 and urging users to convert files to PDF. Jerry shares how he's been using AI—especially Claude (and sometimes ChatGPT)—to speed up IT work: creating an Addigy printer pool by assigning static...
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Best Of CCP - 540: Interview With Mike Bombich of CEO and Developer of Carbon Copy Cloner
-We are pleased to welcome Mike Bombich, creator of Carbon Copy Cloner. -He tells a story of losing data that inspired his creation of Carbon Copy Cloner. -Mike spent 8 years as a creative with Apple. -CCC was initially donation-ware. -He never wanted to put any barrier between you and your data....
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680: Microsoft Retires SMS/Voice MFA, Salesforce SSO Headaches, and SOC 2 Realities
Sam and Joe discuss Microsoft's plan to retire Microsoft-provided SMS and voice calls for MFA, with key dates of Sept 1, 2026 (users on SMS/voice are automatically enabled for passkeys and nudged to register) and Feb 1, 2027 (blocking enforcement for users whose only MFA is SMS/voice, no…
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679: New OS, Old Problems
In this episode of Command Control Power, the hosts discuss early experiences with the macOS 27 "Golden Gate" beta, noting it feels snappy and stable but breaks QuickBooks, leading one host to keep QuickBooks on a headless Mac mini running macOS 26. They cover upcoming Apple Intelligence…
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Best of CCP - 342: Accruing Technical Debt
Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, thaey discuss technical support issues both with the technology and working with clients.
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677: Beyond the Surface: Network Tools and Cloud Security
The hosts discuss several network and security topics, starting with UniFi's new "Device Supervisor" feature under Power and Resiliency to monitor device heartbeat and automatically recover silent devices, plus UniFi's move from UniFi Server to UniFi OS Server that may require a migration and...
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676: OS 27 Support, Siri AI, and the New Backup Reality
The hosts discuss early impressions of iOS 27 on an iPhone 15 Pro Max and interest in Siri AI on newer iPhone hardware, plus Apple's macOS 27 compatibility list ending Intel support while continuing support for 2020 M1 Macs, which they estimate could extend security updates to roughly 2029. They...
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Best Of CCP - 034: Interview with Ben Greiner, Inventor of Robot Cloud and President of Forget Computers
Ben Greiner is a pioneer in the Apple IT consulting industry and a longtime leader in the Apple Consultants Network. He founded Forget Computers in Chicago in 1998, transforming it into one of the nation's most respected Apple-focused managed service providers, and later created Robot Cloud, an...
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674: Champing at the Bit for iOS 27 and Ghostly Hackers
The hosts discuss Jerry installing iOS 27 beta on an iPhone 15 Pro Max and watch, reporting strong stability, snappy performance, and minor reported edge-case crashes, while noting Siri AI requires newer hardware due to RAM constraints and that others find the new Siri improved. Joe shares a…
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673: AI for IT Workflows, Solutions and Apple's Slow Siri Rollout
In this episode of Command Control Power, the hosts discuss practical IT uses of AI, including improving client communications, speeding email migration due diligence via AI-generated PowerShell reporting (mailbox size, forwarding rules, aliases, naming pitfalls, licensing limits), and reducing...
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Best Of CCP - Interview With Dave Hamilton - CEO of BackBeat Media, Mac Geek Gab, Gig Gab, and Business Brain Podcasts
Topics: -This week we welcome Dave Hamilton of Mac Geek Gab! -Dave actually grew up a street away from our very own Joe Saponare. -Dave has some knowledge on the music history in the area. -Dave has known his co-host, John Braun since they were 15 years old. -He remembers the days of NCSA Mosaic....
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672: Apple TV Picks, Disclosure Theories, and Practical macOS Admin Tips
The hosts discuss Apple TV shows they were late to, including The Morning Show and For All Mankind, and talk about Hail Mary Project, comparing the film's "E.T.-esque" choices to Andy Weir's book. They segue into UFO/alien "disclosure" chatter, mentioning Spielberg's upcoming Disclosure Day, the...
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Best Of CCP - 309: The Tech Power Of Magnets
Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, thaey discuss technical support issues both with the technology and working with clients.
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670: Adam Engst (TidBITS) Apple at 50 — The Anniversary Nobody's Talking About: Community, HyperCard, and What We Lost
Adam Angst of TidBITS reflects on Apple's 50 years through the lens of early tech idealism, arguing that what mattered most wasn't Apple itself but the community around it, which was weakened by shifts like the end of Macworld keynotes, Apple's vertical integration, and the decline of user groups...
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669: Adam Engst (TidBITS): Slack Impersonation Malware, Anthropic's Mythos, and Why You Need a Personal AI Defender
Adam Engst (TidBITS) discusses a malware incident in a long-running public "Slack Bits" group where a bad actor impersonated Glenn Fleishman via a duplicate Slack display name, tricking him into downloading an info-stealer, prompting Engst to consider shutting down the 1,400-member community. The...
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668: Michael Thomsen of Origin 84, Part Two - Reusable Compliance Policies, ISO 27001 Audits, and Building a Fractional GRC/Strategy Bench
In this Command Control Power episode, host Joe and guests discuss standards, policies, certification, and compliance with Michael Thomsen of Origin 84 in Sydney, continuing an ISO 27001 deep dive. Michael explains how policies are written to solve specific control problems (e.g., MFA) and can be...
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667: Michael Thomsen of Origin 84 on Building a Process-Driven MSP and Using Compliance Frameworks for Strategy
CCP welcomes returning guest Michael Thomsen of Origin 84 from Sydney, Australia and discusses how he prepares to leave his business for long travel by relying on organizational design, documentation, and clear accountability, using Confluence and EOS-style role success criteria to prevent gaps…
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Best Of CCP - 200: Not So Off The Rails
Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, thaey discuss technical support issues both with the technology and working with clients.
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665: Apple's 50th Anniversary Old Shortcuts, and What Still Delights - Part 2
The hosts revisit early Apple and Mac experiences and discuss first keyboard shortcuts, focusing on "Command Control Power" after a photographer client referenced it while troubleshooting a MacBook Pro that died on location from a drained battery. They debate the proper shortcut key order versus...
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664: Apple at 50 - First Macs, HyperCard, iPod Halo, and Memories from the Early Days - Part 1
Apple at 50: First Macs, HyperCard, iPod Halo, and Memories from the Early Days - Part 1 The hosts celebrate Apple's 50th anniversary (recorded April 1) and recommend David Pogue's book "Apple at 50," including his Computer History Museum interview. They invite listener stories and discuss first...
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663: No Slam Dunk: Apple Setup Snags & Compliance Hoops
Joe and Jerry discuss Apple's redesigned online store, noting that Mac configuration choices are now embedded in the URL, making it easier to share exact specs with clients. Jerry describes upgrading from an M3 MacBook Air to an M5 Air via trade-in and 0% financing, then they compare experiences...
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662: Wildfire Warnings, Aging Clients, and AI's Growing Impact
The hosts discuss unseasonably warm February weather in Boulder, a small wildfire near the Flatiron Mountains, and concerns about drought, low snowpack, and higher summer fire risk. Joe shares a soft launch of psikit.com to promote MeshTastic-based mesh communication devices for emergency...
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Best Of CCP - 027: Cleanup tools, repairing permissions, tracking down freezes and kernel panics
Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, thaey discuss technical support issues both with the technology and working with clients.
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660: Clouds of Doubt: Are We Crossing the Data Line?
When "Cloud-Only" Starts to Crack: Costs, Control, AI Risks, and Hybrid Reality The hosts discuss an AI-suggested topic: why "cloud-only" thinking is cracking, focusing on broken cost predictability from usage-based pricing, vendor lock-in and loss of control, latency and dependency on internet...
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659: Email Ecosystems: Navigating Apple and Outlook
The hosts preview an upcoming Patreon episode about self-hosted, locally run AI for clients who want AI-powered editing without sending sensitive content to cloud services like ChatGPT, Gemini, or Claude. Jerry describes setting up a local AI system for a client to refresh medically based…
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658: From Command to Control: Stories of Digital Dilemmas
From Command to Control: Stories of Digital Dilemmas The hosts discuss Apple Mail email signatures and discover that when a website URL lacks a prefix, Apple Mail defaults it to an insecure http link, which can trigger junk filtering; they also note cases where a displayed https link still points...
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657: Routers, Returns, and Roustabouts
In this episode of Command Control Power, Jerry and Joe discuss recent weather experiences and delve into network topics, including the Unify travel router, the Unify 5G Max Dream Router, and data SIM options. They also share practical tips for streamlining tech tools like Text Expander shortcuts...
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Best of CCP - 469: Past Performance Is No Guarantee Of Future Results
Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, thaey discuss technical support issues both with the technology and working with clients.
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655: Somewhere Between SOS and Success
In this episode of Command Control Power, Sam and Joe discuss their recent experiences managing client tech issues, including dealing with email outages linked to service cancellations and signature management services. They highlight the significance of understanding backend configurations and...
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654: All Trails Lead to Rants: Tackling Technology
In this episode of Command Control Power, the hosts discuss the hustle of their busy January, including managing clients during holiday breaks. They share insights on employing external support teams, retaining work efficiency without a full-time replacement, and offering priority support…
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653: We Don't Need No Stinkin' Deferrals
In this episode of Command Control Power, the hosts humorously discuss their tech-related frustrations and the nuances of tech support. They struggle with audio issues at the beginning, but then delve into the timing issues with Apple's OS updates and deferrals, highlighting the challenges of...
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Best of CCP - 119: Burning Through Technical Capital
Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, thaey discuss technical support issues both with the technology and working with clients.
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651: No Rest for the Techy as We Enter 2026
In this episode of Command Control Power, the hosts discuss their busy schedules at the end of 2025 and their plans for the holiday season. Topics include the impact of year-end client projects, managing office breaks, and balancing personal time during the holidays. The conversation shifts to a...
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650: Season's Greetings From CCP (I'm An American Man)
In this holiday message episode of Command Control Power, the hosts discuss the importance of intuition and trusting one's gut instincts in business and life. They emphasize the significance of mental and physical health, encouraging listeners to take care of themselves and stay vigilant about...
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649: Wired for Success, Concrete Solutions With Andy Espo of Call Andy Consulting
In this episode of Command Control Power, Andy Espo from Call Andy Mac Consulting joins the discussion once again. The conversation kicks off with humorous banter about appearances and jackets before delving into serious tech talk. Andy shares the complexities of installing and upgrading network...
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Best of CCP - 053: Toxic Hellstew
Recorded live June 3, 2014 Tim Cook quoting Adrian Kingsley-Hughes, ZDNet: "With vulnerabilities such as Heartbleed and Pileup likely to go unpatched on tens, if not hundreds of millions of Android devices, the platform is fast becoming a toxic hellstew that should send chills down the spines of…
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Best of CCP - 427 Guest Host - Tim Pearson of CreativeTechs
This week we welcome long time supporter of the show, Tim Pearson of Creative Techs. Tim joins us as a co-host. He talks about traveling on the ferry to do onsite work. The group discusses the wildfires out west. Tim shares a story about the time he made a mistake of wearing a Star Wars shirt,...
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Best of CCP - 222 Flashback Followup, Tagging & More
Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, thaey discuss technical support issues both with the technology and working with clients.
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ABOUT THIS SHOW
Sam, Jerry, and Joe discuss their thoughts and draw from their combined experience of over 20 years in the Apple Consultants Network (ACN).
HOSTED BY
Jerry Zigmont, Joe Saponare, Sam Valencia
CATEGORIES
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Frequently Asked Questions
How many episodes does Command Control Power: Apple Tech Support & Business Talk have?
Command Control Power: Apple Tech Support & Business Talk currently has 100 episodes available on PodParley. New episodes are automatically indexed when they're published to the podcast feed.
What is Command Control Power: Apple Tech Support & Business Talk about?
Sam, Jerry, and Joe discuss their thoughts and draw from their combined experience of over 20 years in the Apple Consultants Network (ACN).
How often does Command Control Power: Apple Tech Support & Business Talk release new episodes?
Command Control Power: Apple Tech Support & Business Talk has 100 episodes. Check the episode list to see recent publication dates and frequency.
Where can I listen to Command Control Power: Apple Tech Support & Business Talk?
You can listen to Command Control Power: Apple Tech Support & Business Talk on PodParley by clicking any episode. We provide an embedded audio player for direct listening, and you can also subscribe via your preferred podcast app using the RSS feed.
Who hosts Command Control Power: Apple Tech Support & Business Talk?
Command Control Power: Apple Tech Support & Business Talk is created and hosted by Jerry Zigmont, Joe Saponare, Sam Valencia.
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