PODCAST · business
CRM MVP Podcast
by Gus Gonzalez
Gus Gonzalez, a Microsoft Business Solutions (CRM) MVP since 2012, covers subjects rarely discussed openly in the CRM Community. With 15+ years of experience in the CRM world and hundreds of successful deployments around the world, Gus brings a real-world fact-based approach to these subjects and how they affect the Microsoft Dynamics 365 and Microsoft Dynamics CRM community.
Episodes
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Episode 114: What happened to the Community Summit? Also, who can afford Co-Pilot?
First of all, the show is BACK! Second, let me tell you what I think about the current state of the Community Summit...it's been a wild ride and I'm not sure if I'll be back next year. To be honest, I expected a ton of AI content...Agents upon Agents upon even more Agents...but who can afford all...
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Episode 113: A Texas-size pitcher of Copilot kool-aid
I just got back from the 2024 Community Summit in San Antonio, TX and I wanted to share my thoughts on my experience attending the event this year. I discuss what I liked, what I didn't like, and what I think would make the event much better next year and going forward. Topics discussed: The…
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Episode 112: Here's how the sausage is made
Here's what I learned as the Microsoft Business Applications Program Director for over 2 years. In this episode we will talk about: Where have I been? How did I end up at Microsoft? What did I learn? Microsoft's bets over the years Copilot The change I wish to see at Microsoft Shoutout to Neil...
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Episode 111: Real Project Stories
Dani and James host this episode of the podcast and they share stories from projects in the past where things didn't work as expected from the get go. Hosted by: Dani Kahil: https://www.linkedin.com/in/danikahil/ James Abraham: https://www.linkedin.com/in/jamesrossabraham/
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Episode 110: The truth about API Call Limits and Entitlements
This episode focuses on API calls and the entitlements that Microsoft expects customers to follow based on their licenses. Gustaf Westerlund joins me to share everything you need to know about API calls. P.S. If you are On-Prem this show is not for you. :)
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Episode 109: UG Summit 2021 Debrief
Last week we attended the UG Summit 2021 in Houston, TX...many people were concerned about having an event in person and a large number of attendees decided to attend virtually instead. In this episode, Microsoft MVPs Sarah Jelinek, Nicholas Hayduk, and Gus Gonzalez sit down and discuss their...
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Episode 108: Let's talk about the latest licensing changes!
I'm never really excited to see announcements around licensing for Dynamics 365 and Power Apps, but I've been looking forward to this announcement for months! But first, as usual, I went into a tangent about something else, this time I discuss July 1st, and how important of a date it is for me...
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Episode 107: Who is the father of Dynamics CRM/365?
There's someone who works at Microsoft who has been involved in the release of Microsoft Dynamics 365 (previously known by different names) since its Beta version. He led the creation of the first version of the product, then the creation and release of Microsoft Dynamics CRM 3.0, 4.0, and then...
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Episode 106: Unhappy with your Dynamics 365 Solution? Get an audit!
Solution audits are a great way to work around challenges with your current implementation, whether it is because you are curious about the effort to fix an issue, complete a migration, or improve user adoption, an audit can make a huge difference in terms of effectiveness of a Dynamics 365...
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Episode 105: Is this the end of the line for Microsoft Dynamics 365 On-Prem?
This is our 4th Anniversary Episode! Thank you everyone who have been listening since May 2017. This one is for you! I found some interesting data about the Lifecycle of Dynamics 365 On-Prem. Listen to this episode and tell me what you think. Also, this episode is available on video through our...
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Episode 104: Dealing with uncommon project requirements like an MVP
In this podcast Microsoft MVPs Hamish Shield and Dani Kahil dive into the concept of 'requirement curveballs', sharing their experience in challenging projects with complex , misunderstood or ambiguous requirements. They talk about how to get everyone on a project to that sweet spot, where there…
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Episode 103: FastTrack Recognized Solution Architects
In this episode of the podcast I talk to Andrew Ly, who on top of being one of my favorite MVPs in the world he just became a FastTrack Recognized Solution Architect. Andrew discusses the process he went through to receive the recognition and how it is different from a Certified Power Platform...
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Episode 102: Microsoft is taking over the local user groups
Recently Microsoft announced that they will be taking over the support of local user groups while other organizations battle to fill the gaps Microsoft will be unable to fill initially such as in person events and training. Most of the organizations looking to fill those gaps are led by...
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Episode 101: Love it or Hate it? General Functionality Edition
Today we discuss 10 capabilities from Dynamics 365/Power Apps that have been around for a while and whether they are still useful. need some work, or never worked whatsoever. The List: 1. More Addresses 2. Connections 3. Word/Mail Merge Templates 4. Follow/Unfollow 5. Merge 6. Duplicate Detection...
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Episode 100: WE'VE COME A LONG WAY
To celebrate our 100th episode, I decided to compile some data about the show and go over it with you. Along the way, you'll find me going out in tangents and sharing some lessons and best practices...I hope some of these helps! Thank you everyone for tuning in, don't forget to subscribe to our...
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Episode 99: Love it or Hate it? Customer Service App Edition
Most of the functionality in the Dynamics 365 Customer Service App has been around for years, so I invited two Microsoft MVPs and Customer Service experts to discuss the value of these features today. The features we discussed are: Knowledge Base Subject SLAs/SLA Pausing Entitlements Queues Case...
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Episode 98: Awesome 2021 release wave 1 features, and is MVP's "quality" declining?
The Dynamics 365 2021 release wave 1 is upon us and I wanted to take a few minutes to talk about some of the features I'm really excited about, including very innovative (and borderline hard to believe) capabilities as well as some improvements we have been expecting for years! I also address a...
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Episode 97: Love it or Hate it? Sales App Edition
Most of the functionality in the Dynamics 365 Sales App has been around for over a decade, so I invited two Microsoft MVP veterans and world-class implementers to discuss the value of these features today. The features we discussed are: Leads Quotes Orders, Invoices Sales Territories Goals and...
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Episode 96: 2020 in Review
Let's take an hour to go over the goals we set out to achieve in 2020, and how successful we were against those goals. We also go through some of the most exciting moments in the year, the launch of the Decision Accelerator Community, and the slow death of Dynamics 365 On-Premise.
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Episode 95: CREATING POWER APPS FOR FREE
A couple of years ago Microsoft released the $10 per user per app per month license and a lot of organizations were either tempted to make a move into the new licensing model or made the change altogether. Well, Microsoft seemingly improved this offer by allowing organizations to create Power…
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Episode 94: Dear Microsoft - 2020 Edition
Last year we got together and asked Microsoft for some new features and some changes or adjustments to existing ones...since we had such a poor record in 2020 (just like everyone else this year) we decided to give it another shot and ask Microsoft for some more stuff! Listen to five Microsoft…
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Episode 93: WHAT'S GOING ON AT DYNAMIC COMMUNITIES?
The Coronavirus Pandemic has affected millions of businesses around the world, one of those businesses is Dynamic Communities, Inc. The organization that runs the user groups globally and the organizer of many marquee events such as the User Group Summit that I've attended every year since 2012....
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Episode 92: Should you be using the Product Catalog?
The Product Catalog in Microsoft Dynamics 365 is a polarizing piece of functionality. Some people love it and some people swear they'll never use it, some think it's too complicated and some think it's not complex enough, some companies rely on it where others avoid it at all costs, so I invited...
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Episode 91: SPOOKIE CRM PROJECT FAILURE
How scary would it be to end up with a failed CRM Implementation that costs your company hundreds of millions of dollars? This is exactly what happened on Halloween of 1999 to Hershey. Let's talk about this failed implementation and what we can learn from it.
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Episode 90: An MVP Guide to CRM Data Quality
Dealing with data is one of the most challenging aspects of owning a CRM Solution. Whether you are using Dynamics 365 or Power Apps, I wanted to share a list of 10 things you can put in place to make sure your data quality is always high. I also share a 10-question data readiness quiz to see how...
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Episode 89: Ten secrets Microsoft MVPs DON'T want you to know
There are countless online articles titled something like "Here are the secrets *insert profession or industry here* don't want you to know", and it gave me the idea for this episode. Here are ten secrets you probably didn't know about us, the Microsoft MVPs.
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Episode 88: Top 10 QUICK AND EASY Improvements to Dynamics 365
In this episode, I cover 10 quick and easy improvements you can add to Dynamics 365. Some of these are simple settings that most people never enable, and some require special (but free) tools to enable them but all of them are super simple and can make a HUGE difference for your users' experience.
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Episode 87: Ten things I wish I knew early in my Business Apps career
There are things we learn from others, and things we learn on our own by making mistakes or missing opportunities and learning from them. Amey Holden is a Microsoft MVP and she is sharing the 10 things she wishes she knew early in her Business Application career. Hopefully you can learn something...
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Episode 86: DYNAMICS 365 SALES INSIGHTS
Dynamics 365 Sales Insights enables organizations to bring together the art and science of selling. Engage buyers like never before with seller intuition and AI working in concert. Lisa Crosbie is back hosting the show and she dives deep into Sales Insights, its features and capabilities, and her...
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Episode 85: Top 10 things people do in projects at the WRONG time
Implementing Dynamics 365 can be tricky, there can be so many moving parts, but some of the things that you do on every Dynamics 365 Implementation must be done at the right time to maximize value. If you do something too early you may have to deal with it for the duration of the projects,...
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Episode 84: Dataflex, Power Text...and oh yeah I almost died
July was full of surprises, starting with a positive COVID-19 test on July 3rd, my battle against a virus that took me to the hospital twice and almost killed me, plus I talk about Dataflex announced at Microsoft Inspire, and a new free tool available to the Dynamics 365 and Power Apps community,...
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Episode 83: So you are a Microsoft MVP, now what?
This is episode is hosted by Lisa Crosbie, a new Microsoft MVP for 2020 who wanted to share her perspective regarding the "MVP Process" and add some best practices for aspiring MVPs. Follow Lisa: https://twitter.com/LisaMCrosbie
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Episode 82: Alarming Signs of Low User Adoption
In this episode we discuss the alarming signs of low user adoption and discuss how we can handle them. The article reviewed in this episode: https://academy.whatfix.com/alarming-signs-crm-is-underutilized-and-how-to-deal-with-it/
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Episode 81: 10 things every Functional Consultant SHOULD KNOW
When it comes to becoming or being a Dynamics 365 Consultant, and more specifically a Functional Consultant, there are a few things you should know. So, I put a list together of 10 things a Functional Consultant should know, and if they know these things they can get a job as a Functional...
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Episode 80: Here's why you should NOT become an MVP
For our 3rd Anniversary episode, I wanted to talk about changes that I've seen over the last 3 years and share my thoughts around why some people should not become a Microsoft MVP. I also talk about Impostor Syndrome and what can you do to deal with it. Jonny Kim:...
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Episode 79: Solution Architect's role in 'Agile' implementations
Depending on where you work as a Solution Architect you might be expected to be involved with a project from begining to end, or maybe just for bits and pieces during the project execution. Neil Benson, a Microsoft MVP and Agile Implementation expert invited me and Joel Lindstrom to discuss the...
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Episode 78: Hardcore Business Thinking (Part 2)
This is part two of my review of businessThink, a book that transformed my career as a Solution Architect. I thought I could review the book and give you a ton of examples and best practices within an hour or so, and by the time I stopped recording more than 3 hours had gone by. This episode is...
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Episode 77: Hardcore Business Thinking (Part 1)
This is part one of my review of businessThink, a book that transformed my career as a Solution Architect. I thought I could review the book and give you a ton of examples and best practices within an hour or so, and by the time I stopped recording more than 3 hours had gone by. This episode is...
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Episode 76: TOP 10 THINGS MVPs HATE
In this episode, 4 Microsoft MVPs walk through the Top 10 things they hate in our industry. We talk about things we hate to see other MVPs, Microsoft, Partners, ISVs, and even ourselves doing! No one is safe. Guests: Daryl LaBar: https://twitter.com/ddlabar Joel Lindstrom:...
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Episode 75: Top 10 MISTAKES New Consultants make
For this episode, I wanted to focus on the common mistakes new professionals - specially consultants - make when they get started in their new role. This list comes from mistakes I made personally, and mistakes I've seen former colleagues and people in the industry make. How many of these…
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Episode 74: COMPLACENCY KILLS
Jocko Willink, a former US Navy SEAL Commander has a motto: "Discipline Equals Freedom", and if we apply this motto to Dynamics 365 we can see a connection between the discipline to maintain a successful Dynamics 365 Solution equals to a ton of freedom when it comes to being constantly "putting…
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Episode 73: Power Apps portals...according to Canada
On this episode, 3 Portal MVPs from Canada share the Top 12 improvements they would introduce to Power Apps portals if they were the Program Managers in charge at Microsoft. Sorrey! Hosts: Nick Doelman: https://twitter.com/readyxrm Nick Hayduk: https://twitter.com/Engineered_Code Colin Vermander:...
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Episode 72: Overhauling Dynamics 365 Sales
What would happen if we tasked a veteran salesperson and world-class Dynamics 365 and Power Platform implementer with overhauling the Microsoft Dynamics 365 Sales App? Well, 12x Microsoft MVP Joel Lindstrom shares his vision for what the Microsoft Dynamics 365 Sales App should look like. Hosted…
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Episode 71: What would happen if two world-class developers took over the Platform?
On the last episode of the podcast I explored the 10 things I would introduce or change if I suddenly became the Program Manager for Dynamics 365 and CDS security at Microsoft. Now two of the world's greatest Dynamics 365 developers share what they would do if they suddenly became Program…
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Episode 70: Here's what I would do if I was in charge of Dynamics 365 Security
A new year represents new beginnings for a lot of people and that got me thinking on what I would do if I was beginning my tenure as the newly appointed PM of Dynamics 365 and CDS security at Microsoft? Well, I had a few things in mind, and I wanted to share them with you and Microsoft. These are...
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Episode 69: New Year's Resolutions...for you
For the last episode of 2019 I decided to compile a list of 12 New Year's Resolutions for 2020. This list will include things that are challenging for some, and some that might be too easy, but every listener should be able to select at least 1 option from this list and make it a goal for the…
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Episode 68: Dear Microsoft...
Since every item in our list to Santa these holidays are all improvements to Microsoft Dynamics 365 we figured it would make more sense to just ask Microsoft Directly. So I invited fellow CRM MVPs Chris, Gustaf, and Nick to jump on a mic and share their list LIVE so you can hear our reactions and...
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Episode 67: What every Solution Architect needs to know about Azure
Microsoft MVPs Antti and Kyle share their best practices and expertise regarding Microsoft Azure capabilities and features that every Solution Architect and Functional Consultant should know. They also talk about their favorite Azure features to enhance Dynamics 365 and what to look forward to in...
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Episode 66: New API Limits, New Portal Licensing, and more
Microsoft announced some new limitations being placed on API calls and Portal visits/logins, so I invited two CRM MVPs to discuss these changes and whether organizations are on a collision course with skyrocketing licensing costs or whether they should celebrate these changes. My guests: Gustaf...
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Episode 65: World's Best D365 developers interview Matt Barbour
This is a dual-podcast episode release on XrmToolCast and the CRM MVP Podcast. In this episode, Microsoft MVPs Daryl and Jonas who are two of the world's best Dynamics 365 developers interview Matt Barbour, Principal Platform Architect for the Microsoft Power Platform. Topics discussed in this...
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ABOUT THIS SHOW
Gus Gonzalez, a Microsoft Business Solutions (CRM) MVP since 2012, covers subjects rarely discussed openly in the CRM Community. With 15+ years of experience in the CRM world and hundreds of successful deployments around the world, Gus brings a real-world fact-based approach to these subjects and how they affect the Microsoft Dynamics 365 and Microsoft Dynamics CRM community.
HOSTED BY
Gus Gonzalez
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Frequently Asked Questions
How many episodes does CRM MVP Podcast have?
CRM MVP Podcast currently has 100 episodes available on PodParley. New episodes are automatically indexed when they're published to the podcast feed.
What is CRM MVP Podcast about?
Gus Gonzalez, a Microsoft Business Solutions (CRM) MVP since 2012, covers subjects rarely discussed openly in the CRM Community. With 15+ years of experience in the CRM world and hundreds of successful deployments around the world, Gus brings a real-world fact-based approach to these subjects and...
How often does CRM MVP Podcast release new episodes?
CRM MVP Podcast has 100 episodes. Check the episode list to see recent publication dates and frequency.
Where can I listen to CRM MVP Podcast?
You can listen to CRM MVP Podcast on PodParley by clicking any episode. We provide an embedded audio player for direct listening, and you can also subscribe via your preferred podcast app using the RSS feed.
Who hosts CRM MVP Podcast?
CRM MVP Podcast is created and hosted by Gus Gonzalez.
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