PODCAST · business
Customer Engagement Radio
by Ray Stendall chats with Shep Hyken, Marshall Goldsmith, Jill Konrath with inspiration from Steve Jobs, Zappos, Nordstrom, Walt Disney, Lexus, Ritz Carlton
We interview hard to reach NYT Best Selling Authors & proven business executives live and provide this content in Customer Engagement Magazine available in the Apple Apps Store. Now you can see exactly how to generate leads that convert into happy customers, repeat buyers and brand advocates because you have optimized the customer experience and differentiated yourself. We ask all the hard questions and structure each interview very carefully so it is easy for you to implement and get great results. Ray shares Employee and Customer Engagement best practices to help you: Build the right employee culture based on success oriented individuals that are truly customer driven; Build solutions customers are hungry for; and, Market and Sell solutions that engage prospects and add value at each step in the process. All of this leads to raving fans that become loyal customers for life. Each podcast comes with a set of show notes and a video format you can access off the blog so you can easil
Episodes
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039: Creating Distinction: An Interview with Scott McKain
An interview with Scott McKain Introduction Scott McKain is the founder of a consulting and training company that explores the role of the ultimate customer experience in creating enhanced client retention and revenue. He is an internationally known authority who helps organizations create...
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0037: Top Five Digital Marketing Trends for 2017
Perceived value is one aspect of marketing that won’t change—regardless of the year. Marketing before and after a digital makeover will always revolve around how your customers and prospects see your business. How do you plan to engage with your customers and prospects to grow your brand in 2017?...
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002: Communicating with Impact: An Interview with Patricia Fripp
Communication is key in business. “In your career, don’t concentrate on making a lot of money. Instead, concentrate on becoming the type of person that people want to do business with, and you most likely will make a lot of money.” -Arthur Henry Fripp About Patricia Fripp Patricia Fripp built a...
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0036: Negotiation 101: The 6 Basic Principles of Negotiation
To be a highly effective negotiator, you need to focus more on the other party than on yourself. This video is for you if you: Don’t have a clear structure in place to be successful in negotiating Are looking for fresh strategies to be more successful in negotiating Want to know what the common...
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035: The Power of Membership Sites
Discover how to Build Your Digital Business by Leveraging Membership Sites Introduction to Membership Sites and Their Impact on Consumers Did you know that membership sites have the potential to generate an additional source of revenue and can also be used to create an amazing customer…
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034: The Power of Podcasting
Did you know that 67% of podcast listeners don’t object to an occasional sponsored message as opposed to 6% of viewers on television and commercial radio? If you are looking for a way to advance your message in an engaging and dynamic manner for your users, then leveraging the power of podcasting...
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033: Effective Sales Strategies: How To Sell More Today
A Video Training Series by Ray Stendall What is a Sales Qualified Lead? A sales qualified lead is one that is already marketing qualified. Previously we identified a marketing qualified lead as someone who has a distinct problem or desire they want to accomplish and a reasonable amount of trust…
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032: 5 Critical Marketing Behaviors: How To Turn Leads Into Qualified Leads
Download This Post With Video In a PDF File To get the show notes on “Marketing Behaviors” (with all of the videos and text so you can easily refer back) just click the big yellow button and let us know where to send it. Click Here to Get Notes A Video Training Series on Marketing […]<img...
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031: The Rise & Fall Of Self-Reliance In America with Jim Cathcart
An Interview with Jim Cathcart I. Introduction & Definition of Self-Reliance Ray Stendall: Hello, this is Ray Stendall, publisher of Customer Engagement Magazine. I’m so happy you are with us for this very important series on self-reliance. Today, my guest is a good friend and an expert on the...
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030: How to Deliver an Amazing Customer Experience: Move from Simply Listening to Customers to Ultimately Operationalizing and Delighting Them
Download This Post With Video In a PDF File To get the show notes on “How to Deliver an Amazing Customer Experience” (with all of the videos and text so you can easily refer back) just click the big yellow button and let us know where to send it. Click Here to Get Notes […]<img...
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029: The Art of Differentiation: How to go Above and Beyond the Competition - with Charlie Tombazian
Download This Post With Video In a PDF File To get the show notes on “The Art of Differentiation” (with all of the videos and text so you can easily refer back) just click the big yellow button and let us know where to send it. Click Here to Get Notes INTRODUCTION Charlie […]<img...
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028: Intelligence Driven Marketing
Download This Post With Video In a PDF File To get the show notes on “Intelligence Marketing” (with all of the videos and text so you can easily refer back) just click the yellow button and let us know where to send it. Click Here to Get Notes INTELLIGENCE DRIVEN MARKETING An interview with...
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027: The Fan Experience: Creating A Culture To Turn Every Customer Into A Fan - with Ruby Newell-Legner
An Interview with Ruby Newell-Legner Introduction Ruby Newell-Legner has been working behind the scenes with the biggest names in leisure, entertainment, and sports to increase customer satisfaction, customer loyalty, and the overall Fan Experience. Over the past 20 years, she has presented to…
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026: The Customer Conundrum: How to Win Customers and Outsmart Your Competition - with Gary Smith
An Interview with Gary Smith Introduction and Defining Customer Conundrum Gary Smith is a business consultant, thought leader, personal coach, professional speaker, and the author of Customer Conundrum: 9 Crucial Steps for Winning Customers and Outsmarting Your Competition. He has over 30 years…
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025: Automate Sales & Marketing
Download This Post on Automate Sales & Marketing With Video In a PDF File To get the show notes on “Automate Sales & Marketing” just click the big yellow button and let us know where to send it. Click Here to Get Notes In this video, I will give you a fresh perspective on Marketing […]<img...
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24: Movement Marketing
Click Here to Get PDF This presentation is all about Movement Marketing, in which I share marketing ideas and the Mind Map I created, all designed to help you and your business succeed. Why Movement Marketing? A fundamental shift is taking place in the Customer Engagement economy that deals with...
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023: Phil Taylor - Using Goal Setting To Boost Sales
Download This Post With Video In a PDF File To get the show notes on “Using Goals Setting to Boost Sales” (with all of the videos and text so you can easily refer back) just click the big yellow button and let us know where to send it. Click Here to Get Notes Ray: […]<img...
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022: Mike Wittenstein - The Customer Experience Deep Dive
An Interview with Mike Wittenstein Definition of Customer Experience Deep Dive Ray Stendall: Probably the first question we should go through is: Why are we here? What is this about? Why is this important? Why is this critical to our businesses? For those of you who don’t know, my name is Ray...
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021: Jim Cathcart - 32 Strategies, Tips And Investment Techniques To Build Customers For Life And Breakthrough As The Trusted Solution Provider
Download This Post With Video In a PDF File To get the show notes on “Being the Trusted Solution Provider” (with all of the videos and text so you can easily refer back) just click the big yellow button and let us know where to send it. Click Here to Get Notes An Interview with […]<img...
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020: Building Brands & Awareness Through Relationships
An Interview about Business Relationships with TR Garland Ray: Welcome everyone to another exciting issue of Customer Engagement Magazine. My guest today is the author of the best-selling book, Building the Ultimate Network. His advice on business networking and referral marketing has been…
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019: Triggering Behavior
Dr. Marshall Goldsmith is a world-renowned business educator and coach. He has been recognized as one of the top ten Most Influential Management Thinkers in the world and is the highest rated executive coach, according to Thinkers50 Conferences in London. He has been recognized by the Harvard...
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018: Don Green - The 17 Principles of Success
An Interview with Don Green Ray: Welcome everyone to the world-famous Customer Engagement Revolution, where we motivate, inspire, and teach you to be more effective and fully engaged with your customers and prospects. These interviews feature some of the most notable thinkers in the world today.…
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017: Steve Siebold - Speak to Empower and Engage
An Interview with Steve Siebold Ray: Today, I am thrilled and excited to have my friend, Steve Siebold, on the program with me. Let me tell you a little bit about Steve. Steve trains sales and management teams on how to increase sales through his unique blend of mental toughness training...
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016: Tony Alessandra - Understand Behavior Styles To Engage And Empower Employees And Customers
An Interview with Tony Allesandra Ray: Hello and welcome to another issue of Customer Engagement Magazine. My name is Ray Stendall, publisher of Customer Engagement Magazine. And I’m so happy and pleased to be with Tony Alessandra. Tony Alessandra is really a unique individual. He has a great...
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015: Don Hutson - High Performance Selling and Behavior That Can Really Move Your Business Forward
Download This Post With Video In a PDF File To get the show notes on “High Performance Selling” (with all of the videos and text so you can easily refer back) just click the big yellow button and let us know where to send it. Click Here to Get Notes An Interview With Don Hutson […]<img...
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014: Shep Hyken - How To Build Customer Loyalty For Life
Download This Post With Video In a PDF File To get the show notes on “Building Customer Loyalty” (with all of the videos and text so you can easily refer back) just click the big yellow button and let us know where to send it. Click Here to Get Notes Introduction Ray: Hi, this […]<img...
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013: Lior Arussy - Transforming To Become A Customer Centric Organization
Download This Post With Video In a PDF File To get the show notes on “Transforming your business into a Customer Centric Organization” (with all of the videos and text so you can easily refer back) just click the big yellow button and let us know where to send it. Click Here to Get Notes […]<img...
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012: 11-Point Checklist on Building a Massive Email List
Click Here to Report More than 90% of your prospects won’t buy anything from you on their first visit to your website. That’s a fact. They’re either just checking you out or not sure that your solution is what they need. Every business owner knows that it takes time to build trust, instill...
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011: Your 5-Point Formula to Creating High Quality Content that Converts
Download This Post With Video In a PDF File To get the show notes on “Creating High Quality Content” (with all of the videos and text so you can easily refer back) just click the big yellow button and let us know where to send it. Click Here to Get Report Are you having […]<img...
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010: A 20-Point Lead Capture Page Checklist that will Dramatically Increase the Number of New Leads You Capture
Many business owners and executives know the importance of having an online presence. Creating a personalized website and managing a social media presence are now a vital part of any business’ marketing strategy.<img src="http://feeds.feedburner.com/~r/CustomerEngagementRadio/~4/jcyTDnvrvUo"...
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ABOUT THIS SHOW
We interview hard to reach NYT Best Selling Authors & proven business executives live and provide this content in Customer Engagement Magazine available in the Apple Apps Store. Now you can see exactly how to generate leads that convert into happy customers, repeat buyers and brand advocates because you have optimized the customer experience and differentiated yourself. We ask all the hard questions and structure each interview very carefully so it is easy for you to implement and get great results. Ray shares Employee and Customer Engagement best practices to help you: Build the right employee culture based on success oriented individuals that are truly customer driven; Build solutions customers are hungry for; and, Market and Sell solutions that engage prospects and add value at each step in the process. All of this leads to raving fans that become loyal customers for life. Each podcast comes with a set of show notes and a video format you can access off the blog so you can easil
HOSTED BY
Ray Stendall chats with Shep Hyken, Marshall Goldsmith, Jill Konrath with inspiration from Steve Jobs, Zappos, Nordstrom, Walt Disney, Lexus, Ritz Carlton
CATEGORIES
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Frequently Asked Questions
How many episodes does Customer Engagement Radio have?
Customer Engagement Radio currently has 30 episodes available on PodParley. New episodes are automatically indexed when they're published to the podcast feed.
What is Customer Engagement Radio about?
We interview hard to reach NYT Best Selling Authors & proven business executives live and provide this content in Customer Engagement Magazine available in the Apple Apps Store. Now you can see exactly how to generate leads that convert into happy customers, repeat buyers and brand advocates...
How often does Customer Engagement Radio release new episodes?
Customer Engagement Radio has 30 episodes. Check the episode list to see recent publication dates and frequency.
Where can I listen to Customer Engagement Radio?
You can listen to Customer Engagement Radio on PodParley by clicking any episode. We provide an embedded audio player for direct listening, and you can also subscribe via your preferred podcast app using the RSS feed.
Who hosts Customer Engagement Radio?
Customer Engagement Radio is created and hosted by Ray Stendall chats with Shep Hyken, Marshall Goldsmith, Jill Konrath with inspiration from Steve Jobs, Zappos, Nordstrom, Walt Disney, Lexus, Ritz Carlton.
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