PODCAST · business
Customer Happiness Show
by Amas Tenumah & Bob Furniss
A show for every customer with tips to help you get better customer service. Hosted by the two men who know more about the modern customer service landscape than anyone else.
Episodes
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The hidden taxes of customer service
Bob Furniss talks customer service on this week's podcast. He discusses the taxes for cheap postage, long wait time and other hidden taxes of cs. Furniss: There's always a line in the sand that we're willing to abide by. - Bob Furniss: There's like two Americas in customer service. He says…
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Press 2 for sales, press 3 for pain
We've been in the customer service industry for more than 65 years combined. Amas and I created this podcast to share our thoughts on how you can navigate customer service. While we don't always agree, we hope that you will be the winner based on our experiences. - Amas says he cannot call 1800...
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Highlighting positive stories in Customer Service
Bob: Today, we talk about what is actually going well in the world of customer service. He talks about a drive through coffee place in Memphis called Seven Brew. Greene: Every bite of the food tastes like getting a warm hug from your grandma. - If I ever go back to a small town, it's the only…
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The Doctor will see you eventually
Amas and I created this podcast to share our thoughts on how you can navigate customer service. While we don't always agree, and I often have to explain to Amas why he's wrong, we hope that you will be the winner. - Bob: You make an appointment with your doctor, the doctor picks the time. Greene:...
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Lessons from Taylor Swift on customer service
Bob It's Bob Furnace and I've got with me today amas tanuma. And we are back and with our next session. We are glad that you've joined us. Today we're going to jump into something that's a little bit different today. We're going to talk about the biggest thing going on in the world today. Amas…
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Do Spirit airlines customers care about service?
Bob and Amas Amas and I created this podcast to share our thoughts on how you can navigate customer service. Based on our experiences working from the. Inside out, I Bob, it is good to see you. We usually record on Fridays. Spirit Airlines: The Customer Service Story Bob .: Most spirit airline...
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Should you bother with surveys?
Amas You decided to come take the beating in person today. Bob I did. It's the first time I've been in a room with you on a podcast, so I have left all the knives at home. Amas Awesome. Let's jump into it, because I do have a story to share with our audience today. So I'm at DFW airport. You go…
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Should the law mandate better service?
Bob We've been in the customer service industry for more than 65 years combined. Amas and I created this podcast to share our thoughts on how you can navigate customer service. And while we don't always agree, and I often have to explain to Amas why he's wrong, we hope that you will be the winner...
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How important is your customer rating on uber and airbnb?
We've been in the customer service industry for more than 65 years combined. Amas and I created this podcast to share our thoughts on how you can navigate customer service. While we don't always agree, we hope that you will be the winner. - We've become a country that just judges everyone around...
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Show trailer
Is bad customer service making your life hell? We can help. Subscribe to the customer happiness show
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Should you be a Karen?
Social Media may be the best place to get customer service. You often get faster and more efficient service comparatively. So let's give you some inside look at that. They're the best agents, right? Is that what you had in your contact center? Oh, absolutely. Yeah. Because it's a very high…
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Are Apps better than Human for airline customer service?
Bob, it is good to see you. So, I was on a flight recently from San Francisco, and as it always happens, surprise, surprise, the flight was late, but the lady at the front desk was telling everyone that, hey, listen, guys, we know your flight, it's late, but we're going to be boarding in, in 30...
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Should We Outlaw Tipping with Bob Furnis
Bob: I think not only is tipping gone too far, I think we should just end the whole tipping thing completely. Europe doesn't have tipping anymore. Almost every part of the world is eliminated, and we have held onto it. - Bob: What offends him most about tipping is the disparity of service and…
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Is self check out still worth it?
Amas Bob, it is good to see you. I've got some beef that I want to share with you. You know, I hate going to grocery stores, but I got out of my house. I put on pants. I went to Walmart. I did. I went to Walmart, right? I go to Walmart, hate going to. Bob Any grocery store, but I go, I. Amas Pick...
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Should we dethrone turkey for Thanksgiving?
Bob : I have no idea why we keep making turkey the star of the show of Thanksgiving. He says turkey is the worst part of that meal. Bob: What we're looking for is a moist turkey. Let's give up this nonsense. Bob is thankful for family and friends like you. He loves the tradition of friends…
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ABOUT THIS SHOW
A show for every customer with tips to help you get better customer service. Hosted by the two men who know more about the modern customer service landscape than anyone else.
HOSTED BY
Amas Tenumah & Bob Furniss
CATEGORIES
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Frequently Asked Questions
How many episodes does Customer Happiness Show have?
Customer Happiness Show currently has 15 episodes available on PodParley. New episodes are automatically indexed when they're published to the podcast feed.
What is Customer Happiness Show about?
A show for every customer with tips to help you get better customer service. Hosted by the two men who know more about the modern customer service landscape than anyone else.
How often does Customer Happiness Show release new episodes?
Customer Happiness Show has 15 episodes. Check the episode list to see recent publication dates and frequency.
Where can I listen to Customer Happiness Show?
You can listen to Customer Happiness Show on PodParley by clicking any episode. We provide an embedded audio player for direct listening, and you can also subscribe via your preferred podcast app using the RSS feed.
Who hosts Customer Happiness Show?
Customer Happiness Show is created and hosted by Amas Tenumah & Bob Furniss.
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