PODCAST · business
CX After Hours
by Yuma AI
Retail and ecommerce don’t slow down. Orders stack up. Tickets spike. Dashboards glow red. And somewhere between the queue and the quarterly review, the relationship with the shopper can start to feel…transactional.CX After Hours is a space for CX leaders and operators to step out of the noise.When the day winds down and the metrics stop updating, this is where we exhale. Where we take stock. Where we talk honestly about what it takes to scale customer experience without breaking it - from first impressions (pre-sale) to keeping promises (post-sale), from automation to customer empathy, from firefighting escalations to building systems that actually hold.Hosts Guillaume and Anya are joined by the best in the business to go beyond the highlight reel and into the real work: contact rates, response times, team trade-offs, workflows, handoffs, tough calls. The unglamorous decisions that shape whether customers feel valued by your brand - or forg
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ABOUT THIS SHOW
Retail and ecommerce don’t slow down. Orders stack up. Tickets spike. Dashboards glow red. And somewhere between the queue and the quarterly review, the relationship with the shopper can start to feel…transactional.CX After Hours is a space for CX leaders and operators to step out of the noise.When the day winds down and the metrics stop updating, this is where we exhale. Where we take stock. Where we talk honestly about what it takes to scale customer experience without breaking it - from first impressions (pre-sale) to keeping promises (post-sale), from automation to customer empathy, from firefighting escalations to building systems that actually hold.Hosts Guillaume and Anya are joined by the best in the business to go beyond the highlight reel and into the real work: contact rates, response times, team trade-offs, workflows, handoffs, tough calls. The unglamorous decisions that shape whether customers feel valued by your brand - or forg
HOSTED BY
Yuma AI
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Frequently Asked Questions
How many episodes does CX After Hours have?
CX After Hours currently has 0 episodes available on PodParley. New episodes are automatically indexed when they're published to the podcast feed.
What is CX After Hours about?
Retail and ecommerce don’t slow down. Orders stack up. Tickets spike. Dashboards glow red. And somewhere between the queue and the quarterly review, the relationship with the shopper can start to feel…transactional.CX After Hours is a space for CX leaders and operators to step out of the noise.When...
How often does CX After Hours release new episodes?
CX After Hours is no longer actively publishing new episodes, but the existing catalog remains available.
Where can I listen to CX After Hours?
You can listen to CX After Hours on PodParley by clicking any episode. We provide an embedded audio player for direct listening, and you can also subscribe via your preferred podcast app using the RSS feed.
Who hosts CX After Hours?
CX After Hours is created and hosted by Yuma AI.
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