PODCAST · business
CX on Point with Miguel Ramos
by CX on Point Podcast
Customer Experience has proven to be the key to success and growth for any organization. No one understands this better than Miguel Ramos and his team. The CX on Point podcast will bring you cutting-edge methods and trends in the Customer Experience. In addition, we will be interviewing industry leaders who are shaping the future of Customer Experience in healthcare, financial services, government, travel/hospitality, and the logistics sector.
Episodes
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EP - 028 Transforming Healthcare in the Home with Daniel Roth
Tune in to this week's episode of CX on Point, when Ken Epstein from Precision Point speaks with Daniel Roth. Discover how DispatchHealth is transforming healthcare by offering urgent care in the home. *This episode was previously recorded.
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EP - 027 CX Insights with Graham Tutton
In this week's episode of CX on Point with Ken Epstein, we dive into the power of using technology to gain insights into customer experience and employee experience with Graham Tutton, CX Consultant at GTT & Associates.
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EP - 026 CX in the Government Space with Evan Davis
In this episode of CX on Point, we are bridging the gap between the government and the CX industry with Evan Davis, SVP at Maximus. This informative and engaging conversation touches on the challenges and solutions of providing quality customer support today and how our government agencies are...
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EP - 025 - Sourcing in the New Economy with Tim Cronin
In this episode of CX on Point podcast, Kenneth Epstein explores the revolution underway in sourcing with procurement and business operations leader Timothy Cronin.
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Episode 23 - The Power of Partnerships with Brian Brueckman
On this week's CX on Point, Precision Point Luminaries Ken Epstein and David Epstein speak with CX Expert Brian Brueckman on the power of partnerships, finding the right sourcing solutions, and cultivating a buyer-centric approach.
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EP - 024 Revolutionizing Virtual Healthcare Delivery
Tune in to this week's episode of CX on Point, when Ken Epstein from Precision Point speaks with Troy Belden, the Chief Operating and Chief Technology Officer at CareTalk Health, a trailblazer in Clinical Process Outsourcing. Discover the future beyond telehealth and explore the booming world of...
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EP - 022 Healthcare Insights Part 2: A Conversation with Alan Wheatley
In the 2nd part of our conversation, we're thrilled to welcome back Alan Wheatley, a true healthcare CX visionary. As a former executive at Humana, Alan oversaw their Medicare and Medicaid business, making him a leader in this industry. Alan joins us in a dynamic conversation with Ken Epstein, a...
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EP - 021 Leading with Purpose with Kyle McDowell
Join us for an inspiring episode of the CX on Point podcast, featuring bestselling author, speaker, and leadership expert Kyle McDowell. Hosted by Ken Epstein, this week's episode dives into the wisdom behind Kyle's acclaimed book, "Begin with We: 10 Principles for Building and Sustaining a…
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EP - 020 Healthcare Insights: A Conversation with Alan Wheatley
Welcome back to CX OnPoint with Precision Point Partners! In this episode, we're thrilled to welcome Alan Wheatley, a true healthcare CX visionary. As a former executive at Humana, Alan oversaw their Medicare and Medicaid business, making him a leader in this industry. Alan joins us in a dynamic...
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EP-019 Work at Home Contact Center Trends
We are excited to announce Vicki Brackett as our special guest on the CX on Point podcast with Miguel Ramos, Episode 19. Vicki shares her insights on Work at Home trends in the Contact Center. This topic is near and dear to Vicki, Miguel, and the entire P3 team. Be sure to listen for the part…
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EP-018 NTI On a Mission to Help People with Disabilities Find Remote Contact Center Jobs!
Finding and retaining contact center staff is a huge challenge. On episode 18 of CX on Point with Miguel Ramos, join Miguel and Alicia Laszewski as they welcome Kate Brouse, the Strategic Partnership Manager from NTI - The National Telecommuting Institute. Kate shares how NTI is a mission to help...
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EP-017 Vendor vs. Partner Management: How to Make the Most of Your Partner Relationships
Miguel Ramos welcomes Mark Nolan to the CX on Point podcast for a robust discuss regarding Vendor vs. Partnership Management: How to Make the Most of Your Partner Relationships!
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EP-016 Part 2 CX on Point with Ed Archinue
Part 2 CX on Point and Miguel Ramos welcomes Ed Arcinue for a fascinating discussion about the future of AI in the contact center. Will AI replace human agents? Tune in to find out.
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EP-016 CX on Point with Ed Archinue Part 1
CX on Point and Miguel Ramos welcomes Ed Arcinue for a fascinating discussion about the future of AI in the contact center. Will AI replace human agents? Tune in to find out.
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EP-015 Part 2 CX on Point with Kyle McDowell
Kyle McDowell is back on the CX on Point podcast for part two of his interview with our host Miguel Ramos. In this episode, Kyle will be sharing insights on how the 10 Principles for Building and Sustaining a Culture of Excellence came to be. He discusses how these principles can help…
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EP-015 CX on Point with Kyle McDowell part 1
As promised, Kyle McDowell, author of Begin with WE joined Miguel Ramos on the CX on Point podcast. Kyle shared insights on how the 10 Principles for Building and Sustaining a Culture of Excellence came to be. We are thrilled to invite you to tune in for part one of this two-part discussion.
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EP-014 CX on Point with Giovanni Fernandez and Alicia Laszewski on CULTURE
Company culture has never been more critical in the workplace. Alicia Laszewski and Gio Fernandez discuss the Importance of Culture in the Contact Center in this episode of CX on Point. Host: Alicia Laszewski Guest: Giovanni Fernandez
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EP-013 CX on point with Dan McCann from Symtrain
Digitized Role-Play: In this CX on Point with Miguel Ramos episode, Dan McCann, Founder & CEO of symtrain shares how symtraining is revolutionizing the way frontline teams are onboarded, trained, and coached.
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EP-012 CX on point with Giovanni Fernandez Part 2 - The Importance of Culture in the Contact Center
Please join us for the next CX on Point podcast where special guest Giovanni Fernandez, along with Miguel Ramos and Alicia Laszewski discuss, The Importance of Culture in the Contact Center. As for the description of the podcast, I would say: Company Culture plays a vital role in the ongoing…
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EP-011 CX on point with Giovanni Fernandez Part 1
Join us as Miguel Ramos speaks with Giovanni Fernandez about what trends are starting to happen in the travel industry.
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EP-010 CX on point with Kobus
The innovative thinking coming out of South Africa's Digital Tribe is nothing short of amazing. On this episode of CX on Point, Kobus Van Der Westhuizen and Ken Epstein discuss the future of contact center automation and digital transformation as a whole!
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EP-009 CX on point with Ken Epstein and Rick Ferry
While Miguel was traveling to visit clients, P3 leaders Rick Ferry and Ken Epstein sat down to talk about trends in the contact center and some culture-building tactics that should never be replaced by technology.
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EP-008 CX on Point with Cecillia Braggiotti
On this week's CX on Point podcast, Miguel Ramos and Cecillia Braggiotti, Senior VP of Growth and Healthcare at Afiniti, discuss AI for Healthcare Contact Centers.
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EP-007 CX on Point with Chris Eisdorfer
Have you cracked the code on transitioning quickly? On this week’s CX on point podcast, Miguel Ramos interviews Chris Eisdorfer, Owner & President at ECE Consulting Group. Chris shares unique insights on how transitioning to remote work in the Philippines worked differently and successfully; as...
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EP-006 CX on Point With Brad Beakley
Are travel companies ready for the rebound? Find out what our guest, Brad Beakley of Hospitio, has to say about travel contact centers and the state of the industry overall!
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EP-005 CX on Point with Todd Foley
Do you know what automation can do for your organization? On this week’s CX on point podcast, Alicia Laszewski and Miguel Ramos interview Todd Foley from Lydonia Technology to explore the topic of RPA – Robotic Processes & Automation and learn about the value of employing an automation strategy....
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EP-004 CX on Point With Matt Curtin Part 2
Have you thought about off-loading labor-intensive tasks off the plates of your key players? This week on CX on point Miguel resumes his conversation with Matt Curtin from Pivot Point Consulting Group regarding Managed Services and Staff Augmentation – Part Two. Host: Miguel Ramos Guest Matt Curtin
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EP-003 CX on Point With Matt Curtin - Pivoting in managed services & Staff augmentation Part 1
What is the impact of change on an organization? We have all heard the word “Pivot” many times over the last year, but what is the ripple effect? This week CX on point welcomes Matt Curtin from Pivot Point Consulting group. Matt and Miguel will discuss the value strategic change can have on...
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EP-002 CX on Point with Sean Minter
Coaching is one of the most critical components of any contact center, particularly during the pandemic. Miguel and Sean Minter, CEO of AmplifAI share fantastic insights on coaching and the impact on agent performance.
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EP-001 CX on Point with Miguel Ramos - Inaugural Podcast
We are very excited to announce the inaugural episode of CX on Point with Miguel Ramos!
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ABOUT THIS SHOW
Customer Experience has proven to be the key to success and growth for any organization. No one understands this better than Miguel Ramos and his team. The CX on Point podcast will bring you cutting-edge methods and trends in the Customer Experience. In addition, we will be interviewing industry leaders who are shaping the future of Customer Experience in healthcare, financial services, government, travel/hospitality, and the logistics sector.
HOSTED BY
CX on Point Podcast
CATEGORIES
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Frequently Asked Questions
How many episodes does CX on Point with Miguel Ramos have?
CX on Point with Miguel Ramos currently has 30 episodes available on PodParley. New episodes are automatically indexed when they're published to the podcast feed.
What is CX on Point with Miguel Ramos about?
Customer Experience has proven to be the key to success and growth for any organization. No one understands this better than Miguel Ramos and his team. The CX on Point podcast will bring you cutting-edge methods and trends in the Customer Experience. In addition, we will be interviewing industry...
How often does CX on Point with Miguel Ramos release new episodes?
CX on Point with Miguel Ramos has 30 episodes. Check the episode list to see recent publication dates and frequency.
Where can I listen to CX on Point with Miguel Ramos?
You can listen to CX on Point with Miguel Ramos on PodParley by clicking any episode. We provide an embedded audio player for direct listening, and you can also subscribe via your preferred podcast app using the RSS feed.
Who hosts CX on Point with Miguel Ramos?
CX on Point with Miguel Ramos is created and hosted by CX on Point Podcast.
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