PODCAST · technology
eCom Logistics Podcast
by Fulfillment IQ, Ninaad Acharya, Dan Coll
Get the inside perspective on how successful supply chain technology companies and e-commerce fulfillment providers win in today's competitive landscape. eCom Logistics Podcast gives you insights from the top leaders and experts to get you the answers to your most pressing supply chain issues.
Episodes
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Why Yard Management Is the Last Broken Node in Supply Chain
WHAT YOU’LL LEARN Why yard management is still one of the most manual parts of the supply chain How to identify if your yard is the hidden bottleneck in operations What causes congestion, idle time, and poor trailer visibility How gate delays impact warehouse throughput and carrier performance…
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From AI Pilot to Production: PepsiCo Lab’s Innovation Playbook
WHAT YOU’LL LEARN How digital twins reduce CapEx before construction begins How to move AI from pilot to enterprise-wide deployment How to cut corporate red tape for rapid pilot execution How to design KPIs for objective pilot success measurement Why 50% pilot failure is a healthy innovation...
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Meeting the AI-Empowered Consumer: Logistics Strategy in a Comparison-Driven Economy
WHAT YOU’LL LEARN Why retail is now a demand chain, not a supply chain How AMRs deliver 6–12 month ROI in high-variability e-commerce Why robotics-as-a-service changes peak capacity planning The real bottleneck in AI adoption: structured WMS data Why dashboards are dying and exception-based...
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Laura Ritchey, CEO of GEODIS in Americas, on Building Agile 3PL Operations That Scale
WHAT YOU’LL LEARN Why balancing cost, speed, and quality is now table stakes in logistics strategy How to design a flexible 3PL platform without hardcoding yourself into rigidity The operational difference between supporting enterprise brands vs. high-growth brands Why scenario planning still...
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What Supply Chain Leaders Are Re-Thinking Ahead of Manifest 2026
WHAT YOU’LL LEARN Why decision quality matters more than perfect systems in today’s supply chains How leaders are shifting from growth-at-all-costs to margin-first thinking What’s actually breaking inside warehouses amid labor churn and volatility Where AI is helping operators—and where hype…
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Connected Commerce: How OnX Is Redefining Fulfillment in the Age of AI
What You’ll Learn - Why legacy commerce APIs and EDI no longer suffice in today’s fragmented commerce landscape - How AI and emerging protocols like MCP are accelerating the need for real-time fulfillment integration - The structure, tools, and resources defined by OnX for seamless order…
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How to Turn Fulfillment into a Growth Engine: Patrick Allard’s Playbook
What You’ll Learn: The enduring priorities in fulfillment despite two decades of industry change: focus on the end-consumer experience and aligned people/process The definition and strategic value of connected commerce as a frictionless end-to-end ecosystem across sales channels and fulfillment…
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After De Minimis: Krish Iyer’s Strategy for Peak-Season Cross-Border Costs
What You’ll Learn How recent de minimis and tariff changes impact international customer behavior and brand pricing strategy The evolving complexity of cross-border returns and strategic decisions on return policies Carrier rate shifts: oversized fees, peak surcharges, dimensional weight changes,...
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How ThredUp Processes 100,000 Items a Day with AI and Automation
What You’ll Learn Why sustainability wasn’t the initial growth lever and how ThredUp found product-market fit by prioritizing value and convenience. The pivotal shift from a peer-to-peer marketplace to an asset-backed resale model through bag-drop logistics. How ThredUp scaled partially automated...
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Rethinking Supply Chain & Ops at Scale: Lessons from Erin Chamberlin, Topgolf COO
What You’ll Learn How to reverse-engineer the customer journey to simplify complex operational challenges Why grounding teams in customer empathy unlocks better delivery across multi-site venues Cross-functional collaboration’s role in innovating under tariff pressures and supply chain…
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Parcel Tech & Carrier Diversification Demystified: Inside Sendflex’s Innovation
What You’ll Learn The origins of integrated parcel shipping systems and Clippership’s impact (1991) Why traditional carrier APIs limit cost optimization and how Sendflex’s engine solves this The critical gap between expected shipping costs and actual carrier invoices (north of 15%) How a...
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JuE Wong on How Supply Chain Becomes a CEO’s Growth Engine
What You’ll Learn: Why supply chain must sit at the strategy table - not behind it How SKU discipline drives faster growth and cleaner margins What “AI as servant” really means in ops leadership Why executional control beats theoretical plans every time What separates founders who scale from…
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How DHL’s Scott Ashbaugh Is Rethinking Logistics, Automation & USPS Reform
What You’ll Learn How DHL responded to USPS’s $40B modernization Why DHL scrapped fixed automation in favor of flexibility What “middle mile” scale looks like in action Why giving GMs shadow P&Ls boosted morale and results How DHL realigns pricing and sales incentives to protect GP The downstream...
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How Tapestry Builds a Global, Agile, and Sustainable Supply Chain
What You’ll Learn What “agility” actually means in global supply chains How Tapestry integrates AI into allocation and planning Real examples of ESG in manufacturing (clean water, solar power) Why craftsmanship can't be rushed—and why that matters The role of customer feedback in design and...
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Fixing the Cold Chain Energy Gap: Ndustrial’s Three Million Dollar AI Lesson
What You’ll Learn Why energy intensity is a smarter metric than efficiency How one site saved $3M by predicting utility peaks What most people get wrong about sustainability and profitability Why digital twins fail in logistics—and how to fix them How real-time WMS and energy data must integrate...
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Smart Tech Choices in 3PL: Navigating AI & Robotics at Promat 2025
What You’ll Learn: Why orchestration platforms are the future of 3PLs, and how they outperform legacy WMS systems. The real ROI of small automation solutions for 3PLs with low upfront costs. How to evaluate fulfillment tech and avoid costly pilot mistakes. What the Greenfield vs. Brownfield…
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Why Legacy OMS Fails and What Real Orchestration Looks Like with Pipe 17
What You’ll Learn: Why legacy OMS architectures struggle in modern fulfillment How orchestration is different from integration—and why it matters The real reason Amazon can keep its delivery promises Why EDI still dominates $33T in global trade—and what to do about it What composability looks…
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Jason Murray on Building Shipium: Lessons from Amazon and the Future of Supply Chain Tech
Join host Harshida as she dives into supply chain technology and logistics innovation with Jason Murray, Co-Founder and CEO of Shipium. With 19 years at Amazon, where he played a key role in building Amazon Prime and Subscribe & Save, Jason shares how data, automation, and a customer-first…
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Revolutionizing Last-Mile Logistics: Nicole Mazza on Relay’s Game-Changing Approach
Join hosts Harshida and Ninaad as they dive into the future of last-mile logistics with Nicole Mazza, Founder & Chief Commercial Officer at Relay Technologies. Nicole, a trailblazer in urban delivery, shares how Relay is transforming the last-mile into the last 100 meters—leveraging hyperlocal…
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Digital Transformation in Action: How Luminess Rebuilt Its Supply Chain
Episode Summary Join host Harshida as she sits down with Aaron Wilcox, COO of Luminess, to discuss the company’s remarkable transition from a TV-first business to a digital-first powerhouse. Aaron shares firsthand insights on how Luminess overhauled its logistics, adopted cutting-edge technology,...
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From AI to Cold Chain: Tanzil Uddin on What’s Next for Supply Chain Leaders at Manifest Vegas
What You’ll Learn Curating World-Class Content: How Manifest Vegas designs an agenda tailored to supply chain leaders' needs. Balancing Innovation & Practicality: Ensuring valuable insights while avoiding product pitches. Lessons from Startups: What established logistics players can learn from...
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Scott Marshall on Prologis' Customer-Centric Approach to Data, Sustainability, and Innovation
What You’ll Learn Data-Driven Decisions: How to transform raw data into actionable insights for customer success. Sustainability in Action: Prologis’ science-based goals and their roadmap to net-zero emissions. Talent Management: Strategies for attracting, retaining, and empowering top-tier...
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The 3PL Strategy That Turned Misen Around in 45 Days: Michael Mahoney’s Insights
Episode Summary Join Harshida in a thought-provoking discussion with Michael Mahoney, CEO of Misen, about navigating challenges in logistics and operations. From orchestrating a stunning turnaround post-bankruptcy to leveraging technology for operational efficiency, Michael shares actionable...
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Racing Towards Sustainability: Formula E’s Global Logistics Playbook with Alberto Longo
What You’ll Learn The Birth of Formula E: How Alberto turned a vision for an electric racing championship into reality. Sustainability at the Core: Strategies that make Formula E a global leader in carbon-neutral events. Tech Transfer: How innovations from Formula E are influencing everyday...
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3PL Scaling Success: WSI’s Peter Davis on Growth, Acquisitions, and Team Culture
Join hosts Harshida and Ninaad as they explore 3PL growth strategies with Peter Davis, VP and GM at WSI. Discover how WSI has growth 500% in four years without debt, using strategic acquisitions and a people-centered approach. This episode is packed with practical insights to help logistics…
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Leading the Future of Supply Chains: AI & Sustainability with Chris Sultemeier
Chris Sultemeier is an Operating Partner at NewRoad Capital Partners. Chris has over 30 years of experience in leadership and supply chain operations. Chris served as President & CEO of Walmart Transportation and EVP of Logistics at Walmart, where he was responsible for over-the-road trucking,...
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How to Leverage Cloud & AI for Peak Logistics with Deposco's Bill Gibson
ABOUT THE GUEST: Bill Gibson is a seasoned executive in the technology and supply chain industries. He earned his MBA from the University of Virginia's Darden School of Business and a Bachelor's degree from the University of Pennsylvania. Gibson’s career began in 1993 as an account executive at...
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OneRail’s Bill Catania on Optimizing the Logistics Triangle with Real-Time Solutions
ABOUT THE GUEST: Bill Catania is a seasoned entrepreneur and the Founder and CEO of OneRail, an omni-channel fulfillment platform that connects businesses with a vast network of 12 million drivers, optimizing last-mile logistics. Bill's impressive career spans multiple industries, with a focus on...
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eCommerce Evolution: FedEx’s Ryan Kelly on Commercial Strategy and Sustainability
ABOUT THE GUEST: Ryan Kelly is the Vice President of Commercialization at FedEx, where he leads the company's e-commerce and digital strategies. With over 25 years of experience spanning investment banking, corporate strategy, and logistics, Ryan has helped shape the future of global supply…
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The Road to Greener Logistics: Mark Ang’s Vision for a Tech-Driven Future
ABOUT THE GUEST: Mark Ang is the CEO and Co-Founder of GoBolt, a technology company building the largest sustainable supply chain network. GoBolt provides a planet positive approach to logistics. The company is committed to providing carbon-neutral deliveries, setting the bar for a more viable...
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Returns Done Right: Unlocking the Hidden Value of Reverse Logistics with Jonathan Poma
ABOUT THE GUEST Jonathan Poma is the Co-founder and Executive Director of the Board of Loop, a leading returns management platform for Shopify merchants. With over 13 years of experience in e-commerce, Jonathan has a deep understanding of the complexities of returns and reverse logistics. Under…
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Rethinking Returns: Kyle Bertin on Turning E-Commerce Challenges into Supply Chain Wins
ABOUT THE GUEST: Kyle Bertin is the co-founder and CEO of Two Boxes. Prior to founding Two Boxes in 2022, Kyle held senior roles at Outrider, Flexport, DeepScale (acquired by Tesla), and Deloitte. His extensive experience in logistics and strategy, combined with a passion for operational...
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Tech-Driven Returns: Optoro's Amena Ali on Optimizing Reverse Logistics
ABOUT THE GUEST Amena Ali is the CEO of Optoro, a leader in reverse logistics technology. With a career that spans over 25 years, she has held pivotal roles in companies like MCI, Bain & Company, and several software firms. At Optoro, Amena leads the charge in tackling the multi-billion-dollar...
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Expert Panel: Fighting Returns Fraud & Boosting Revenue in Reverse Logistics
ABOUT THE GUESTS Amena Ali, CEO of Optoro, has 15+ years of experience in returns and reverse logistics. Optoro provides a complete returns management platform, helping major brands manage returns more efficiently, focusing on sustainability and circularity. Jonathan Poma, Co-founder and…
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Full-Scale Supply Chain Solutions: NFI’s Bill Mahoney on Expansion and Flexibility
ABOUT THE GUEST Bill Mahoney is a seasoned leader with over two decades of experience in the logistics and supply chain industry. As Executive Vice President and Chief Commercial Officer, Bill has been instrumental in guiding strategic growth and fostering innovation in complex supply chain...
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From Configuration to Execution: Manhattan’s Ravi Maganti on the Future of AI in Logistics
ABOUT THE GUEST Ravi Maganti is the Director of Technical Services at Manhattan Associates, where he has played a pivotal role in developing and managing the Manhattan Active Metro platform. With over 20 years of experience at Manhattan Associates, Ravi has been instrumental in driving innovation...
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Real-Time Supply Chain Planning with Manhattan Associates' Scott Fenwick & Ryan Gifford
ABOUT THE GUESTS Scott Fenwick is a seasoned expert in supply chain planning with nearly 30 years of experience. He currently leads product strategy at Manhattan Associates, where he has been instrumental in driving technological advancements in supply chain solutions. Scott’s extensive…
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Cross-Border eCommerce Playbook: Tom Griffin on Logistics and Customer Experience at Shoptalk 2024
ABOUT THE GUEST Tom Griffin is the President of Passport, a leading provider of international shipping and eCommerce solutions. With a career spanning over 20 years, Tom has held pivotal roles in some of the most innovative companies in the eCommerce and logistics industries. He began his journey...
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Maximizing Warehouse Automation ROI with Chris Lingamfelter at Modex 2024
ABOUT THE GUEST Chris Lingamfelter is a seasoned leader with a wealth of experience in the supply chain and logistics sector. He has played pivotal roles in companies like Third Wave Automation, 6 River Systems, and SencorpWhite, where he has driven growth and spearheaded new ventures. At Robot...
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Future-Proofing Warehouses: Integrating Technologies for Growth with G&P Construction at Modex 2024
ABOUT THE GUEST(S) Jacob Tippie is a warehouse solutions expert with a focus on optimizing cubed space through turnkey solutions. As the Vice President of Sales at G&P Construction, he leads a team in delivering comprehensive services, including storage systems, automation, and lift equipment.…
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Essential Automation Strategies: AutoStore's Jon Schechter on WMS and ASRS Integration at Modex 2024
ABOUT THE GUEST(S) Jon Schechter started with AutoStore in July 2020 and is responsible for driving market awareness focused on retail in North America. As a Business Development Manager, he partners with customers in their fulfillment journey to identify whether AutoStore is the right fit for...
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Ground Game Strategies: Inventory and Healthcare Logistics with Guy Courtin at Modex 2024
ABOUT THE GUEST(S) Guy Courtin is a seasoned supply chain expert with decades of experience in the technology and supply chain space. Currently serving as Tecsys' Vice President of Industry and Global Alliances, he has held leadership roles at 6 River Systems (a Shopify company), Infor Retail…
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Focus on the Last 100 Feet: Deep Dive into SLAM with Steve Pickfield at Modex 2024
ABOUT THE GUEST Steve Pickfield is a dynamic leader with a proven track record of building high-performance sales teams and driving business success. Currently the Chief Commercial Officer (CCO) at PSI Engineering in Toronto, Steve has led commercial strategy and operations since 2018, achieving...
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Modern Logistics Challenges: Strategies from Blue Yonder's Ann Marie Jonkman at Modex 2024
ABOUT THE GUEST Ann Marie Jonkman, Vice Presidnet Industry Strategies at Blue Yonder, advises Logistics Service Providers (LSPs) on leveraging technology and best practices to enhance their business strategies. With over 20 years of experience in continuous improvement and consulting…
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Revolutionizing Warehouse Distribution with Keith Moore at Modex 2024
In this episode of eCom Logistics Podcast, recorded live from MODEX 2024 in Atlanta, hosts Ninaad Acharya and Dan Coll interview Keith Moore, CEO of AutoScheduler. Keith shares his journey from a supply chain background to launching AutoScheduler, a company specializing in warehouse distribution...
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Enhancing Warehouse Management through Digital Twins and Robotics with Oana Jinga at Modex 2024
Oana Jinga is the Chief Commercial Officer and co-founder of Dexory. Under her leadership, Dexory raised an impressive $19 million in a Series A funding round led by European VC Atomico, establishing key partnerships with logistics giants like Maersk and DB Schenker. Oana’s recent achievements...
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Strategic Growth Through Acquisitions - Lessons from GXO's Joshua Dolan
Josh Dolan is Division President – Consumer Division for the Americas at GXO Logistics, the world’s largest pure-play contract logistics provider. He joined the company in 2023. As a member of the GXO’s Americas and Asia Pacific Executive Leadership Team, Josh is responsible for deepening…
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The Future of Robotics in Logistics with Andrey Bakholdin at Modex 2024
ABOUT THE GUEST Andrey Bakholdin is the Chief Growth Officer at Brightpick, a leading innovator in robotic automation solutions for warehouses. With a background in finance, Andrey's career includes experience in mergers and acquisitions, as well as multi-strategy investing at Blackstone. He…
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Wiring the Future: Automation and Interoperability with SVT Robotics at Modex 2024
ABOUT THE GUESTS As CEO of SVT Robotics, A.K. Schultz leads the overall company vision and go-to-market strategies. A.K. has spent his career leading the design and implementation of high-profile automation projects across multiple industries and top Fortune 500 companies, participating in the...
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Leveraging Technology for Efficiency with Padhu Raman at Modex 2024
ABOUT THE GUEST(S) Padhu is the co-founder and CEO of Osa Commerce, a trailblazer cloud-based platform that powers the supply chains of logistics providers, retailers, and brands. With over 25 years of experience in digital supply chains, operations, and product development, he is an expert in...
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ABOUT THIS SHOW
Get the inside perspective on how successful supply chain technology companies and e-commerce fulfillment providers win in today's competitive landscape. eCom Logistics Podcast gives you insights from the top leaders and experts to get you the answers to your most pressing supply chain issues.
HOSTED BY
Fulfillment IQ, Ninaad Acharya, Dan Coll
CATEGORIES
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Frequently Asked Questions
How many episodes does eCom Logistics Podcast have?
eCom Logistics Podcast currently has 121 episodes available on PodParley. New episodes are automatically indexed when they're published to the podcast feed.
What is eCom Logistics Podcast about?
Get the inside perspective on how successful supply chain technology companies and e-commerce fulfillment providers win in today's competitive landscape. eCom Logistics Podcast gives you insights from the top leaders and experts to get you the answers to your most pressing supply chain issues.
How often does eCom Logistics Podcast release new episodes?
eCom Logistics Podcast publishes regularly with 121 episodes available. Check the episode list for the typical release schedule.
Where can I listen to eCom Logistics Podcast?
You can listen to eCom Logistics Podcast on PodParley by clicking any episode. We provide an embedded audio player for direct listening, and you can also subscribe via your preferred podcast app using the RSS feed.
Who hosts eCom Logistics Podcast?
eCom Logistics Podcast is created and hosted by Fulfillment IQ, Ninaad Acharya, Dan Coll.
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