PODCAST · business
EI at Work
by Genos International
An exploration of the impact of emotional intelligence in business and life. Co hosts Marie El Daghl and global emotional intelligence expert Dr Ben Palmer invite a different guest each month to share how EI was a game changer in their organisation.
Episodes
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A world first study on using EI 360s in identifying leadership readiness
Promoting the right leaders isn’t just about performance, it’s about identifying those with the high levels of emotional intelligence to handle high stakes, high-pressure roles. In his world-first, four-year study, Genos International CEO Dr. Ben Palmer proved that EI 360s reveal the soft skills...
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The DEI divide
DEI has been making headlines globally. Some companies are doubling down on their efforts and bucking the trend, others are scaling back, questioning its role in the workplace. In this episode, Dr. Judy Lundy Leadership Specialist and Lecturer at Edith Cowan University joins us to unpack the…
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Get stress fit in 2025
What if stress wasn’t just something to endure, but a skill you could master? In this episode, Paul Taylor, an award-winning fitness expert discusses the term ‘stress fitness’ - he’s approach to building resilience. Unlike traditional resilience, stress fitness is about harnessing stress as a…
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Disruptive trends shaking up 2025
From Forbes to the Bangkok Post, it’s universally reported that the workplace will shift dramatically in 2025 and that EI in all its forms, will be the difference between sinking and soaring. This episode wraps up 2024, dives into the top disruptive trends shaking up 2025 and reveals new and...
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Too much heat in the kitchen
Ireland's top chefs have experienced life-changing transformations thanks to the emotional intelligence work of Genos Certified Practitioner Una Crilly. One executive chef lost 20kg, overcame two heart attacks, quit smoking, and rediscovered joy in the kitchen. Una Crilly is a seasoned Leadership...
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There are 3 emerging trends in EI for 2025 – relevant to every part of the world.
Take it from this power panel. Debbie Muno, MD Genos North America, Deiric McCann, MD Genos Europe and Vicky Karuga, MD Genos Pan Africa. They join Genos International CEO Dr Ben Palmer and co-host Marie El Daghl to discuss EI in 2025 and beyond, based not only on their expertise, but the...
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Culture Measurement Tool in Action
Unlock the key to workplace transformation with the Emotional Culture Index (ECI), a free Genos International tool that Mel Neil, highly regarded leadership and performance coach, swears by. Join Mel as she explains how the ECI sparks essential psychologically safe conversations, tackles burnout,...
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Using Technology to improve EI in the Workplace
Juliette Tobias-Webb, a behavioural science expert, shares insights from her recent Antarctic adventures, drawing parallels between penguins' social habits and workplace dynamics. Explore her perspectives on emotional intelligence, leveraging technology for productivity, and fostering inclusive...
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Not Your Typical Engineer
On this month's episode of EI at Work, Karine Leblanc shares her journey of transformation, growth, and the power of emotional intelligence. With roots in engineering hear how Karine navigated a male dominate industry, her journey to self-improvement and how she increased peace, productivity and...
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The urgent need for EI in Education
This episode of EI at Work discusses the tumultuous landscape of the education sector with diversity, equity, and inclusion (DEI) facing dire challenges, particularly in the United States. The impact is profound, with legislation changes, peaceful protests turning volatile, and students becoming...
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Genos Certification in Action
In a world where change is constant and the future of work is rapidly evolving, the demand for emotional intelligence (EI) has never been higher, leading Georgia Bolton to become a certified practitioner. As a seasoned leadership consultant, Georgia shares why she turned to Genos International…
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The State of EI in 2024
The State of EI for 2024 – what does it look like, what are the trends and what you can expect to see from Genos International this year. Join hosts Dr. Ben Palmer and Marie El Daghl as they discuss the critical role of emotional intelligence in today's labour market, and the strategies that are...
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EI in Hospitality
Feeling more frantic than festive this season? The end of year is a whirlwind of Christmas parties, family gatherings, holidays, and joy. Yet, amid the festivities, the end of year brings long hours, short breaks and lots of forced smiles as the seasons demands intensify - particularly for retail...
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What People Want in a Workspace
Would staff come back to the office if they thought their employer would help get them out of it in time for the next train? We’re not talking an email from a manager but screens in the office on every floor, sharing train timetables to ensure people get home in time. Angela Ferguson, Creative…
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Resolving Workplace Conflict Through Mediation
Listen and unravel the intricacies of managing workplace conflicts. Discover the power of self-awareness, the transformative potential of a win-win mindset, and gain practical insights into creating a safe mediation space. Whether you're a team leader, HR professional, or simply someone looking…
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Building teams that can effectively manage highly emotional customers
You see the signs in hospitals. You hear automated messages on phone lines. Abuse will not be tolerated. Please treat our staff with respect. In stressful scenarios, for instance where someone has lost something or someone valuable to them, customer interactions are naturally difficult, often...
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Cultural Readiness for AI adoption
Most business leaders know that Artificial Intelligence will disrupt their business now or in the near future. Not many are sure how or have given thought to the culture required to adopt and drive AI successfully. A culture of strong leadership, resilience and collaboration is essential to…
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The Power of Emotional Culture: Building a Successful Business
Most organisations and leaders don’t realise or pay enough attention to the critical role emotions play in building culture and the employee experience at work. Instead, they focus on how people think and behave – an organisations ‘cognitive culture’. By ignoring the emotional culture,...
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Psychological Safety and Legal Obligations in the Workplace
It’s time to take immediate action. The world is placing tremendous emphasis on psychological safety, and Australia has already undergone significant legal changes regarding an employer's duty of care. Breaching these regulations carries severe legal consequences, but the moral, reputational, and...
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Growing through adversity with Dr Paul Wood, leadership and personal development specialist
Commit a serious crime. Go to Jail. Life Over. Right? That doesn’t have to be the way. Dr Paul Wood is living proof that you can grow through adversity. What was the crime? Murder. And as he puts it in the podcast “feel the weight of that word”. Dr Wood shares a remarkable story of Netflix...
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Building team emotional intelligence with leadership and team development expert, Dr Vanessa Druskat
Success hinges on the ability of teams to collaborate, communicate and connect effectively. However, in today’s dynamic and dispersed world of work, it can be more difficult than ever to foster an environment where teamwork – really works. Discover how emotional intelligence applies to teams and...
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Celebrating 20 years of Genos International with CEO Dr Ben Palmer
Game-changing for business. Life-changing for people. Genos International is proud to celebrate 20 years of realising this very philosophy, through the assessment and development of emotional intelligence in the workplace. An organisation that started as the brainchild of a passionate research…
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The cost of hiring the emotionally unintelligent with Will Ainsley, COO at Testgrid
The cost of hiring the emotionally unintelligent. In this episode we discuss the recruitment woes of today, exploring the value of emotional intelligence during the recruitment phase and whether it should be a non-negotiable for businesses navigating Australia’s employment crisis. Joining us to...
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The science of opinions with social psychologist Dr. Andy Luttrell
If you’ve debated where covid came from, whether Amber Heard is believable, or who should win a recent election – this is a podcast for you. Polarised opinions seem to be the norm on most things these days. Sometimes these conversations are enlightening and positive. Other times they’re toxic and...
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How to make work from home – work. Jeffrey Sanchez-Burks, Professor and Behavioural Scientist, shares his insight
It’s official, working from home is here to stay for good. 1 in 2 employees now work mostly from home, and 70% would like to continue doing so post-pandemic. But are we truly prepared? While remote work has a long list of advantages – it doesn’t come without its flaws. One survey reports that 56%...
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Signs you need to improve psychological safety in your workplace
Signs you need to improve psychological safety in your workplace. Want workplace psychological safety? You need emotional intelligence. In the face of continuing change, COVID disruption stress and high levels of burn out, people are in desperate need of psychological safety in the workplace, and...
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Why facial expressions aren’t a true reflection of our emotions. Dr Lisa Feldman Barrett, Distinguished Professor and Scientist, shares her research
As we enter 2022, we face a new world of work. Virtual teams and flexible arrangements are here to stay, and the lines between our professional and personal lives are more blurred than ever. With all this change and uncertainty about what’s next, being in touch with the emotions of ourselves and...
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EI Expert Dr Ben Palmer answers your questions on all things EI.
Everyone wants to know more about emotional intelligence, and for good reason. EI has been listed by the World Economic Forum as a top 10 required job skill for now and the future. It’s been proven to increase workplace productivity, performance, customer loyalty, job satisfaction, stress and…
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Why EI is critical to teaching and leading in schools with Neil McDonald, CEO at QELi.
Educator, mentor, counsellor, motivator, mediator, and even friend. On any given day, school teachers and leaders wear many hats to fulfil the demands of their profession. However, with these different roles comes the toll of highly charged emotional labour. QELi is one organisation that has...
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Why leaders must coach with compassion. Richard Boyatzis, Distinguished Professor and Author, shares his research.
Helping people change is a big part of any manager or leader’s job. The development of your team and colleagues is critical to business outcomes. It’s also key to their lifelong learning and growth. Coaching is most typically approached from a lens of compliance, that is, with set ideas of how...
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How EI helped a pharma startup enhance vision and culture with Marlene Tanner, HR & OD Executive.
We’re introduced to a pharmaceutical startup that harnessed the power of EI to cultivate a successful organisational culture – from the get-go. Newly formed from its major pharmaceutical parent, the startup was on a mission to establish patient-centric vision and improve ways of working. Over 18...
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How EI helped the Phoenix Suns reach the Playoffs with Jeff Bower, SVP Basketball Operations.
NBA team Phoenix Suns has reached the Playoffs for the first time in 11 years and according to the team's Senior Vice President of Basketball Operations, it's thanks to emotional intelligence at a coaching level. Jeff Bower joins EI at Work co-hosts Marie El Daghl and Genos International CEO, Dr...
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Can a leopard change its spots? EI expert Cary Cherniss shares his view.
Can a leopard change its spots? The bad behaviour of leaders has come into the spotlight over the last year and many commentators have called out a clear deficit of Emotional Intelligence in positions of power. From the US, where the world became obsessed with Former US President, Donald Trump to...
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Campbell McGlynn, IRT Group, discusses EI at work in aged care.
Campbell McGlynn, Executive GM People & Culture, at leading aged care provider IRT Group reveals the immense emotional labour of the aged care industry, and how in just 6 months emotional intelligence has already made a mark. The Aged Care sector is responsible for the care of over 1.3 million...
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What is Emotional Intelligence? Dr Ben Palmer breaks it down to Marie El Daghl.
“He needs more empathy”, “my boss is making me anxious”, “be careful what you say to her”. Heard it all before? Whether you realise it or not, all this and more is to do with Emotional Intelligence. It’s a game-changing skill that can transform businesses and lives. On EI at work, we’ll be…
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ABOUT THIS SHOW
An exploration of the impact of emotional intelligence in business and life. Co hosts Marie El Daghl and global emotional intelligence expert Dr Ben Palmer invite a different guest each month to share how EI was a game changer in their organisation.
HOSTED BY
Genos International
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Frequently Asked Questions
How many episodes does EI at Work have?
EI at Work currently has 35 episodes available on PodParley. New episodes are automatically indexed when they're published to the podcast feed.
What is EI at Work about?
An exploration of the impact of emotional intelligence in business and life. Co hosts Marie El Daghl and global emotional intelligence expert Dr Ben Palmer invite a different guest each month to share how EI was a game changer in their organisation.
How often does EI at Work release new episodes?
EI at Work has 35 episodes. Check the episode list to see recent publication dates and frequency.
Where can I listen to EI at Work?
You can listen to EI at Work on PodParley by clicking any episode. We provide an embedded audio player for direct listening, and you can also subscribe via your preferred podcast app using the RSS feed.
Who hosts EI at Work?
EI at Work is created and hosted by Genos International.
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