ETS TechTalk

In this episode of ETS TechTalk, Ryan Bialek tackles one of the most misunderstood parts of AI adoption: prompting. Using the deceptively simple peanut butter and jelly sandwich as a metaphor, he shows why vague instructions lead to chaotic results and why AI tools like Microsoft Copilot don’t “know what you meant.” They do exactly what you asked.This isn’t about becoming a prompt wizard or memorizing complex frameworks. It’s about learning how to give clear, practical instructions to a very literal digital coworker. Ryan walks through real, everyday examples and explains why good prompting is really just good delegation. You’ll learn a simple, memorable way to add context, constraints, and clarity so AI outputs stop being babysittable and start being usable.The episode also looks beyond individual prompts to the organizational level. How do teams make good prompting stick without creating a secret prompt club? What role do training, shared examples, and psychological safety play in real adoption? The takeaway is simple: AI is obedient, not intuitive. If you want better results, don’t blame the software—upgrade the instructions, treat prompting like editing, and make it part of how work actually gets done.Learn more about ETS

AI is everywhere right now. Depending on what headlines your read... it’s either about to solve every business problem you’ve ever had - or replace your job by the end of the week.Both takes are wrong.In this episode, “Beer vs. Foam,” Ryan Bialek uses a simple (and refreshingly honest) beer analogy to unpack what’s actually happening with AI in business today. The foam is the hype: vendor decks, buzzwords, fear‑mongering, and miracle claims. The beer is the real value underneath: practical tools that save time, improve quality, and reduce soul‑crushing busywork.You’ll hear why most AI initiatives don’t fail because the technology is bad, but because expectations are broken, training is skipped, and no one changes how they work. Using Microsoft 365 Copilot as a concrete example, this episode walks through where AI delivers legitimate value today: Drafting, summarizing, analyzing, and turning chaos into clarity - without pretending it’s magic or infallible.Ryan also breaks down the two most common failure modes that derail AI adoption: Over‑trusting the hype and blindly shipping confident nonsense. Over‑fearing the hype and avoiding the tools entirely.To close it out, you’ll get a four‑part, extremely unsexy (but highly effective) playbook for leaders and teams who want real ROI from AI without turning their organization into a half‑finished science experiment.If you’re responsible for “figuring out AI,” leading adoption, or just trying to understand what’s real beneath the noise - this episode is your pour‑it‑slow, let‑the‑foam‑settle guide to modern AI.Credit where credit is due:https://www.youtube.com/shorts/SKb5vWFtt2Yhttps://www.microsoft.com/en-us/worklab/work-trend-index/copilots-earliest-users-teach-us-about-generative-ai-at-work?msockid=3e22c5f5fa8561722bfcd399fbae607chttps://www.exchangetech.ca

Introducing the ETS TechTalk Podcast!This is our trailer episode, so have a listen and get a preview of what we will be discussing in the future.Make technology an asset!Learn More About ETS