PODCAST · business
Evolved Radio
by Todd Kane
Evolved Radio Podcast: Interviews with technology experts, industry thought leaders, business leaders and other interesting minds. Exploring the evolution of business and technology.
Episodes
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Using AI Safely At Your MSP - ERP142
Today we're talking about something every MSP is running into right now: how do you let your team actually use AI without turning your ticket data into someone else's training set. My guest today is Callen Sapien. Callen is currently building Synthreo, an AI infrastructure platform built...
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Security in the age of AI - ERP141
We've got a repeat guest on the show today. Alex Dow is back. Co-founder of Mirai Security, and currently an enterprise security architect for a large financial firm, and honestly one of my favorite people to talk security with. Alex has done federal security work, and securing the actual…
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From the Kitchen Rush to Cyber Risk: Lessons in Leadership and Service - ERP140
Josh Hobein, manager of cybersecurity and automation at Centrex IT, discusses how MSPs can be run like five-star restaurants by prioritizing service, empathy, and experience over mere SLA “checkbox” performance. Drawing on his background in restaurant management, he explains how hospitality…
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Building Personal Brand To Win at Marketing - ERP139
Evolve or Evaporate: Erik Boles on MSP Branding, Anti‑Commoditization, and Human‑Led Marketing On the Evolved Radio podcast, Todd Kane interviews Erik Boles about why many MSPs look identical online and how that commoditizes them into “line items.” Erik shares his background from early internet...
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AI, RPA, and MSP Automation - ERP138
Automation as Core Strategy: Aarin Bailey on RPA, AI, and Scaling MSP Operations On the Evolved Radio podcast, Todd interviews Aarin Bailey, COO at Webit Services and former COO at MSP Bots, about treating automation as a core MSP operating strategy. Aarin describes how his automation focus...
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Beyond Service: AI's Role in Business Efficiency - ERP137
Victor Lopez on Fixing Broken MSP Financial Plumbing with AI Todd interviews Victor Lopez, a former attorney and private credit professional at Blue Owl Capital who co-founded Flexpoint after seeing how clunky MSP financial tools were. Victor traces his "aha" back to Blue Owl financing Thoma...
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Selling your MSP - ERP136
Preparing to Sell Your MSP: Emotions, Valuation, Deal Structure, and Exit Planning with Amy Babinchak Today on the Evolved Radio podcast, I welcome Amy Babinchak, a 22-time Microsoft MVP and author of "20 Questions Every Owner Asks Before Selling Their MSP," about planning an MSP sale years in...
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ERP135 - AI Assisted Coding
Ashley Cooper on Lovable, Local-First AI Apps, and Safe Agent Workflows for MSPs The host interviews Ashley Cooper (COO at Cyber Drain, VP of Community at Rewst) about her use of Lovable and other AI coding tools to build small, local-first, deterministic apps and learn through prompting. Ashley...
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ERP134 - Navigating Rapid Change in the MSP Channel
Ever wonder what really happens behind the scenes when a rocket-ship MSP vendor goes from scrappy startup to multi-billion dollar public company? Today, I'm talking with Michael Fass, former Datto general counsel and now CEO at Slide. Michael's seen the vendor/MSP relationship from every...
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ERP133 - AI-Driven MSPs: Integrating Technology for Better Service
Today, we have a unique perspective on AI, courtesy of our guest, Jeff Gaines with Treeline.ai. In this episode, we're exploring what it truly means to be "AI-first" in the MSP space—not just adding AI as a feature, but building it into every layer of the operation for a fundamentally different...
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ERP132 - VibeOps
In today's episode, I'm joined by John Capobianco to talk about what John calls "VibeOps." If you've ever wondered where network automation and AI intersect—or how the next evolution of IT operations could look almost like managing a team of digital coworkers, you're going to love this one. Hear...
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ERP131 - Health and Wellness in IT
Today's topic is close to my heart and, honestly, one that doesn't get enough airtime in the IT industry: health and wellness. Joining me for this conversation is my Paul Vedder, CEO of VXIT, a return guest you might remember from a Episode 77. We're talking about what it takes to prioritize our...
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ERP130 - Project Delays and Failures, Breaking the Cycle
Today I'm speaking to Mike Psenka, CEO of Moovila, once again. If you missed our previous episode together, Advanced Project Management—episode 104—I highly recommend checking it out for some great insights. Today, we're diving into a topic that's been top of mind for me and, honestly, I believe...
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ERP129 - Less Admin, More Impact: AI for MSPs
Today I'm joined by Matt Tougas, CEO of Mizo. We'll explore how Matt's background as a software engineer and MSP operator led him to develop Mizo, an AI-powered help desk automation platform. We discuss the realities of AI adoption in the MSP industry, why AI agents can sometimes outperform…
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ERP128 - Critical Thinking, Career Change, and Identity
Today, my guest is Adam Dickinson, whose journey took him from planning a career in medicine, to becoming a Mandarin-speaking intelligence analyst with the FBI for 15 years, covering everything from cyber issues to counterintelligence and even terrorism. In this episode, we dig into what led Adam...
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ERP127 - Navigating the AI hype cycle
Today's episode questions whether AI is delivering on all those big promises. There's been a lot of talk in the industry recently—everything from the "doom cycle of AI" to conflicting opinions on what AI is actually capable of right now. Are we in the trough of disillusionment? Are we overselling...
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ERP126-How to Build Better Teams and Avoid the Peter Principle Trap
Welcome back to the Evolved Radio Podcast! Today, I've got a really fun and insightful episode lined up for you. Dustin Puryear and I are diving into the "Peter Principle." that all-too-familiar scenario where someone keeps getting promoted for being good at your job, but eventually land in a…
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ERP125 - Growing Your MSP with Co-Managed IT
Today I'm excited to bring you a really insightful conversation with Brian Largent. Brian brings nearly two decades of experience running an MSP that specializes in co-managed IT services, particularly in complex and regulated industries like healthcare and manufacturing. In this episode, Brian…
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ERP124 - Security as a Utility
Welcome back to the Evolved Radio Podcast! In today's episode, I'm joined by Anup Ghosh with Threatmate. Anup and I deep dive into one of the MSP industry's hottest—and sometimes most confusing—topics: cybersecurity. But instead of focusing on the aftermath of a security incident (what they call...
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ERP123 - Leading In The AI Arms Race
Welcome back to another episdoe of the Evolved Radio Podcast! In this episode, I'm joined by Peter Melby and Ryan Barton with New Charter Technologies. Sure, AI is everywhere these days, but we cut through the hype to talk about how things actually changed when ChatGPT hit the scene and suddenly...
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ERP122 - MSP Marketing Start Here
Today on the Evolved Radio Podcast, I'm joined by Paul Green, the author of "MSP Marketing Start Here," for a deep dive into the world of LinkedIn social marketing. This episode is perfect for MSPs looking to streamline their marketing efforts. Paul shares insights from his book, emphasizing the...
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ERP121 - The Timeless Wisdom of Seven Habits
Welcome to another insightful episode of the Evolved Radio Podcast! Today, we dig into the timeless wisdom of "The 7 Habits of Highly Effective People." with Andrea Caldwell, VP of Coaching and consulting at Franklin Covey. Celebrating the book's 35th anniversary, Andrea sheds light on why…
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ERP120 - Rethinking vCIO: Future of vCIO
In this episode of the Evolved Radio Podcast, I'm joined by Alex Markov from Strategy Overview. Alex and I continue the rethinking vCIO series. Alex is a long-time friend of the podcast, appearing in a very early episode of the pod (ERP031). I had him back to jam on vCIO again. We explore the...
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ERP119 - Rethinking vCIO: vCIO as a career
Today on the Evolved Radio Podcast, we continue our series on Rethinking the vCIO role in MSPs. I'm joined by Jim Tarala from VCIO University to discuss the challenges and opportunities of the vCIO role. We'll explore the importance of role clarity, client segmentation, and tips for…
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ERP118 - Rethinking vCIO: Understanding The Client Experience
On this episode of Evolved Radio, we're continuing our rethinking vCIO series with Adam Walter from Humanize IT. Adam helps give a fresh perspective. Adam has years of experience as a director of security and as a vCIO in the corporate world. He has great insight on what it's like sitting on the...
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ERP117 - Rethinking vCIO : Adapting The Role For Better Outcomes
In today's episode, I'm joined by Alex Farling from Empath. In the last episode, Luis Giraldo and I were talking about vCIO. Alex was listening to the episode and took up my challenge to fight us in the comments. Alex has lots of opinions and experience in the vCIO field, having built one of the...
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ERP116 - Rethinking vCIO: Delivering Real Client Value in MSP Services
Today, I'm chatting with my old friend Luis Giraldo, Chief Experience Officer at Scalepad. Luis and I are discussing how most of our industry might be doing vCIO all wrong. vCIO has the Critical Objective of creating real client value by delivering services that lead to genuine business outcomes,...
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ERP115 - Expert Sales Advice and Tactics
Welcome to another episode of Evolved Radio Podcast! Today, we're talking Sales strategies and tactics with my guest, Megan Killion, chief consultant with MKC Agency. We start off by discussing finding strength in adversity. Megan shares her story about an incredibly challenging period in her…
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ERP114 - Service Management and Automation
Welcome to the Evolved Radio Podcast, In today's episode, I'm joined by industry expert Gerwai Todd CEO of Timezest and Pia. We delve into the transformative role of AI technology in ticket management, highlighting its ability to automate and streamline service desk operations. We chat about the...
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ERP113 - Cybersecurity Hype Cycle: Tools, Trends, and Realities
Welcome to another episode of Evolved Radio Podcast! Today we have an insightful discussion lined up with cybersecurity expert Wes Spencer. We explore the critical need for governance and how cyber insurance is a catalyst for improved security practices in small businesses. We also touch on the...
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ERP112 - 5G, AI, and the Cloud
In today's episode, my guest Steve Copeland and I are talking about a bunch of nerdy tech stuff, but also some serious business opportunities. We're covering 5G technology and how your MSP could potentially leverage the technology for a differentiated service offering. We chat about the AI and…
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ERP111 - The Unofficial Project Manager
Today I'm speaking with Kory Kogan VP of content development at Franklin Covey. Kory and I dive deep into the world of project management. Kory shares invaluable insights on the practical skill of managing projects, whether they're official or unofficial. We'll explore how breaking down tasks and...
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ERP110 - Rob Rae Tech Conferences, AI, and MSP Evolution
Welcome to another exciting episode of the Evolved Radio Podcast! In today's episode I chat with industry veteran Rob Rae CVP @ Pax8. Together, we explore the dynamics of technology conferences, from choosing locations and handling logistics to balancing networking opportunities amidst...
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ERP109 - The Magic of Chat
Welcome to Evolved Radio Podcast. Join us as Matt Linn, the COO of Thread, shares insights from his journey from account management to spearheading innovative chat solutions in the MSP space with Thread. We'll explore the dynamic integration of internal ticketing systems with platforms like...
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ERP108 - Defending Against Burnout
Welcome back to the Evolved Radio Podcast. Today's episode features Dr. Heather Denniston, a former chiropractor turned wellness specialist who's here to share her insights into maintaining energy and focus during our workday—especially for those of us in the high-stress technology sector. We…
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ERP107 - Digital Health and Productivity
Today, we welcome Joel Abramson, managing partner at TopDown. In this episode, we will explore the ever-relevant topic of maximizing productivity in an increasingly remote and digital work environment. Joel shares his insights on the challenges that businesses face, such as the distractions of...
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ERP106 - AI for MSPs
Welcome back to Evolved Radio Podcast, today we are diving into the groundbreaking revolutionary world of the AI. My guest today is, Jimmy Hatzell, a man who's not just fascinated by the capabilities of AI but also turned that fascination into a MSP focused AI startup. Together, we're going to...
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ERP105 - Scale Your MSP
Joining us today is Michael Nelson, the co-founder of Scaled and owner of TLC Tech, an MSP in California. Michael's journey began with skepticism towards remote work, but through revolutionary changes and an open mind, he's since embraced a mainly remote workforce, reaping benefits in…
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ERP104 - Advanced project management
Welcome to another episode of the Evolved Radio Podcast! In today's episode, I'm joined by Mike Psenka, CEO and Founder of Moovila, to delve into the world of project management, particularly in the MSP (Managed Service Provider) space. If you've ever wondered why projects just can't seem to get...
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ERP103 - SMB Marketing and AI
In this episode, I'm joined by my long-time friend and marketing expert, Matt Rouse, co-founder of Hook SEO and author of "Will AI take my job?" Together, we delve into the world of small and medium-sized business (SMB) marketing and explore the fascinating role that artificial intelligence plays...
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ERP102 - MSP Growth Strategies to Escape "Death Valley"
Welcome back to another episode of Evolved Radio Podcast! In today's episode, Todd is joined by Jake Gregorich, VP of Growth for Lyra Technology Group, to discuss some fascinating topics related to the challenges and strategies involved in exiting a business. Together, they dive into the concept…
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ERP101 - Growing a Mac focused MSP
Today on the podcast, I'm joined by Lucas Acosta, CEO of Foojee. Foojee is an MSP that focuses on supporting Mac environments. As a long-time Apple fanatic, I'm always interested in people working in the Apple ecosystem. Lucas and I discussed how supporting Mac environments is like supporting a...
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ERP100 - Linchpin: The importance of the service manager role
When I started the Evolved Radio podcast years ago, I intentionally made the episode format three digits. "001" I knew this was something I wasn't going to give up on after six episodes, which is the average number of episodes that new podcasts do before being abandoned. The podcast has evolved....
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ERP099 - Lessons building an MSP with global reach
On this episode of Evolved Radio Podcast, I'm speaking with Orrin Klopper, CEO of Netsurit, a veteran of the IT industry since 1997. Orrin shares his journey from high school to becoming a leading figure in the field. But it's not just Orrin's personal story that we explore in this episode. We…
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ERP098 - From Startup to Exit an MSP Journey
Today on the Evolved Radio Podcast, I'm joined by Brian Hoppe. Brian built, grew, and ran his MSP. He then went on to be acquired. In our conversation, Brian and I discuss the journey of his MSP life. We talk about his early growth through acquisitions, his thoughts on playing to a niche, some...
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ERP097 - Win the RIGHT Kind Of Clients
Today I'm joined by Phil Edgell of Edge Consulting. Phil and I met early in our tech careers and went on a similar journey in an explosive growth phase at the company we worked at. Phil's experience is extremely wide-ranging, from starting as a tech to leading a world-class IT company and…
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ERP096 - How To Think About Security
Today on the Evolved Radio Podcast I'm chatting with Alex Dow, Chief Innovation Officer and co-founder of Mirai security. Alex is an old friend and someone I deeply respect for his experience and knowledge of cybersecurity. He's worked in the federal security space, securing the Olympics, and now...
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ERP095 - The REAL MSP Market
Today on the podcast I'm speaking with Colin Knox CEO and co-founder of Gradient MSP. Colin is an MSP channel veteran. He built and sold his MSP, and created Passportal, which he sold to Solarwinds. Now Colin is back at it with Gradient. Colin and I get real on the composition of the MSP market…
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ERP094 - The Power of Partnerships
Today on the Evolved Radio Podcast, I'm chatting with Shane Mishler from SD Tech. Shane and I discuss the power of partnership. The lessons he's learned in running an IT business with his business partner. We chat about the pros and cons of having a business partner. I explore how Shane and his...
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ERP093 - Managing Superstar Employees
Today on the Evolved Radio Podcast I'm joined by Matt Call, Assistant Professor of Management at Mays school of business @ Texas A&M. Matt's research seeks to understand how organizations can create and capture value from their workforce, with a particular interest in star employees. His work has...
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ABOUT THIS SHOW
Evolved Radio Podcast: Interviews with technology experts, industry thought leaders, business leaders and other interesting minds. Exploring the evolution of business and technology.
HOSTED BY
Todd Kane
CATEGORIES
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Frequently Asked Questions
How many episodes does Evolved Radio have?
Evolved Radio currently has 138 episodes available on PodParley. New episodes are automatically indexed when they're published to the podcast feed.
What is Evolved Radio about?
Evolved Radio Podcast: Interviews with technology experts, industry thought leaders, business leaders and other interesting minds. Exploring the evolution of business and technology.
How often does Evolved Radio release new episodes?
Evolved Radio publishes regularly with 138 episodes available. Check the episode list for the typical release schedule.
Where can I listen to Evolved Radio?
You can listen to Evolved Radio on PodParley by clicking any episode. We provide an embedded audio player for direct listening, and you can also subscribe via your preferred podcast app using the RSS feed.
Who hosts Evolved Radio?
Evolved Radio is created and hosted by Todd Kane.
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