Fixable

Cold Call is hosted by Harvard Business School Chief Marketing and Communications Officer Brian Kelly. From the history of Hershey to today's biggest AI case studies, Cold Call breaks down the decisions, tradeoffs, and leadership lessons behind some of the most fascinating organizations.In today’s episode, you’ll hear from Fixable co-host and HBS professor Frances Frei, and the former co-founder of Kayak and current co-founder and CEO of Boston Venture Studio Paul English. Their conversation explores how English brings new innovations to market. Together they break down the difference between a good idea and a bad one, explain why it’s so important to take a systematic approach to developing new ideas, and explore how English’s creative process dovetails with Frei’s “move fast and fix things” strategy.To listen to more episodes, follow Cold Call on Apple Podcasts, Spotify, or wherever you get podcasts. For the full text transcript, visit ted.com/podcasts/fixable-transcripts Hosted on Acast. See acast.com/privacy for more information.

A great coach can be a powerful ally when it comes to solving problems at work and in life—and the good news is, anyone can learn to become one. In this Toolkit segment, Anne is the one in the hot seat as Frances interviews her about her work as a coach and the key components of a high-value coaching session. They dig into the importance of reflection, embracing discomfort, and recognizing behavioral patterns, and answer a few questions from listeners about how to coach their teammates more effectively. Connect with the teamFollow Anne on Instagram and LinkedIn Follow Frances on Instagram and LinkedInWatch Fixable videos on youtube.com/@TEDPodsVisit Anne and Frances’ websiteHave a question you want Anne and Frances to solve? Email the team at [email protected] or leave a voicemail at 234-349-2253Follow TED on X, Instagram, Facebook, LinkedIn, and TikTokFor the full text transcript, visit ted.com/podcasts/fixable-transcripts Hosted on Acast. See acast.com/privacy for more information.

The act of reflection at work has many names—debrief, post-mortem, after-action review—but no matter what you call it, it’s a wildly powerful tool for making teams better. But are you getting the most out of it? Robert Teschner (whose call sign in the Air Force was “Cujo”) is a former fighter pilot and commander who flew some of the world's most advanced fighter jets before becoming an instructor at the Weapons School. In the Air Force, figuring out what went right and wrong can be a matter of life and death. Today, Cujo teaches business leaders how to bring the awareness, accountability, and rigor of military debriefs to their own teams. Anne and Frances sit down with Cujo to discuss how to conduct a successful debrief, where debriefs can go wrong, and how to get to the root cause of a problem. They also explore the importance of vulnerability and non-judgement when it comes to creating a psychologically safe space for reflection and learning.Featured guestFollow Robert Cujo Teschner on Instagram, LinkedIn, and at https://cujoteschner.com/Buy Debrief to WinConnect with the teamFollow Anne on Instagram and LinkedIn Follow Frances on Instagram and LinkedInWatch Fixable videos on youtube.com/@TEDPodsVisit Anne and Frances’ websiteHave a question you want Anne and Frances to solve? Email the team at [email protected] or leave a voicemail at 234-349-2253Follow TED on X, Instagram, Facebook, LinkedIn, and TikTokFor the full text transcript, visit ted.com/podcasts/fixable-transcripts Hosted on Acast. See acast.com/privacy for more information.

During the pandemic, Anthony Klotz predicted the “Great Resignation”: a mass exodus of unhappy workers leaving their jobs after COVID epiphanies. Now, he’s seeing a different pattern begin to emerge as people opt to hunker down in their current jobs until they can find a better option. Anthony is an organizational psychologist and professor at the London School of Management. His recent book, Jolted: Why We Quit, When to Stay, and Why It Matters, explores how we make decisions in our jobs and careers. In this episode, he joins Anne and Frances to weigh in on the patterns developing right now in the world of quitting, offer practical advice for how to make measured decisions in a fickle job market, and explain the phenomenon he calls “jolts,” when a person experiences something that causes them to suddenly reevaluate their position. Together, they also work through a listener’s dilemma as she navigates a relationship with collaborators who mistrust each other, and offer tips for leaders who suspect a member of their team may be considering quitting.Featured guestFollow Anthony Klotz on LinkedIn and at anthonyklotz.com/Buy Jolted: Why We Quit, When to Stay, and Why it MattersConnect with the teamFollow Anne on Instagram and LinkedIn Follow Frances on Instagram and LinkedInWatch Fixable videos on youtube.com/@TEDPodsVisit Anne and Frances’ websiteHave a question you want Anne and Frances to solve? Email the team at [email protected] or leave a voicemail at 234-349-2253Follow TED on X, Instagram, Facebook, LinkedIn, and TikTokFor the full text transcript, visit ted.com/podcasts/fixable-transcripts Hosted on Acast. See acast.com/privacy for more information.

Why is it so fun to watch your team win in the World Cup or to be a Knicks fan as they finally get an NBA championship? There’s a collective joy in sports that can also be found in art, theater, and comedy. In this episode of How to Be a Better Human with Maxwell Pearce, Chris talks to him about his accomplishments as a mixed media artist and a Harlem Globetrotter. Maxwell integrates playfulness into his art and in sports—whether it’s using shoelaces as texture in his artwork or training his body to perform a basketball trick shot. Maxwell shares how play is the secret ingredient in his career and how changing the way he thinks about the rules and mistakes allows him to have more fun and more successes.  For the full text transcript, visit ted.com/podcasts/fixable-transcripts Hosted on Acast. See acast.com/privacy for more information.

As an editor at Fortune, Nick Lichtenberg made a big stir in the world of journalism and beyond when he revealed that he used AI to help publish over 600 articles this year.His expansive use of this new tech to research, edit, and draft many of his stories has sparked fierce debate  both inside and outside the media industry. In this episode, Nick joins Anne and Frances to break down his approach to AI, and make the case for why AI can’t replace your job, but it can make you better at it. He also shares his theory that AI tools benefit just as much from positive reinforcement as people do, and offers practical advice for how to make the most of them without sacrificing human judgment.Featured guestFollow Nick Lichtenberg on LinkedIn and at fortune.com/author/nick-lichtenberg/Connect with the teamFollow Anne on Instagram and LinkedIn Follow Frances on Instagram and LinkedInWatch Fixable videos on youtube.com/@TEDPodsVisit Anne and Frances’ websiteHave a question you want Anne and Frances to solve? Email the team at [email protected] or leave a voicemail at 234-349-2253Follow TED on X, Instagram, Facebook, LinkedIn, and TikTokFor the full text transcript, visit ted.com/podcasts/fixable-transcripts Hosted on Acast. See acast.com/privacy for more information.

When change is constant, strong leadership keeps teams grounded and ready for what’s next. Dara Treseder, chief marketing and commercial officer at the tech company Autodesk, has helped lead her organization through this fast-moving moment with clarity and optimism. In this episode, Anne and Frances talk with Dara about her approach to AI and the future of work, and how she helps her team embrace uncertainty with confidence. Dara also shares advice on cultivating advocates early in your career and reflects on a lesson from her mother about the power of persistence.Featured guestFollow Dara Treseder on Instagram, LinkedIn, and at https://daratreseder.com/Connect with the teamFollow Anne on Instagram and LinkedIn Follow Frances on Instagram and LinkedInWatch Fixable videos on youtube.com/@TEDPodsVisit Anne and Frances’ websiteHave a question you want Anne and Frances to solve? Email the team at [email protected] or leave a voicemail at 234-349-2253Follow TED on X, Instagram, Facebook, LinkedIn, and TikTokFor the full text transcript, visit ted.com/podcasts/fixable-transcripts Hosted on Acast. See acast.com/privacy for more information.

In this era of profound change, uncertainty creates not only strategic challenges at work, but emotional ones, too. Ethan Kross is a psychology professor at the University of Michigan’s Ross School of Business whose research explores how people can better manage their thoughts, feelings, and behaviors. In this episode, Ethan joins Anne and Frances to debunk common misconceptions about managing emotions and shares practical tools for navigating stress more skillfully. He also offers advice for leaders coaching their teams through emotionally charged moments, and helps Frances reframe a conflict with her mother. Featured guestFollow Ethan Kross on Instagram, LinkedIn, and at https://www.ethankross.com/Buy Shift: Managing Your Emotions—So They Don't Manage YouConnect with the teamFollow Anne on Instagram and LinkedIn Follow Frances on Instagram and LinkedInWatch Fixable videos on youtube.com/@TEDPodsVisit Anne and Frances’ websiteHave a question you want Anne and Frances to solve? Email the team at [email protected] or leave a voicemail at 234-349-2253Follow TED on X, Instagram, Facebook, LinkedIn, and TikTokFor the full text transcript, visit ted.com/podcasts/fixable-transcripts Hosted on Acast. See acast.com/privacy for more information.

Constraints often feel frustrating and limiting — but they can also create the friction that sparks creative breakthroughs, reveals better solutions, and leads to more thoughtful decisionmaking. In this episode, Anne and Frances are joined by David Epstein, an investigative reporter and bestselling author of the new book Inside the Box: How Constraints Make Us Better. They discuss why limits are powerful tools for clarity and innovation, examining case studies of companies that used constraints to accelerate their success (and others that struggled after removing them). They also explore the constraints-based strategies elite athletes use in their training routines.Featured guestFollow David Epstein on Instagram, LinkedIn, Facebook, and at davidepstein.com/Buy Inside the Box: How Constraints Make Us BetterSubscribe to David's substack Range WidelyConnect with the teamFollow Anne on Instagram and LinkedIn Follow Frances on Instagram and LinkedInWatch Fixable videos on youtube.com/@TEDPodsVisit Anne and Frances’ websiteHave a question you want Anne and Frances to solve? Email the team at [email protected] or leave a voicemail at 234-349-2253Follow TED on X, Instagram, Facebook, LinkedIn, and TikTokFor the full text transcript, visit ted.com/podcasts/fixable-transcripts Hosted on Acast. See acast.com/privacy for more information.

Can a five-minute walk change how you feel all day? Exercise scientist Keith Diaz shows how your body is built for the kind of movement that modern life has quietly erased — and suggests something refreshingly doable: making time for small doses of movement sprinkled throughout the day, as a way to boost your brain and body. And stick around after his talk for a deep dive conversation with our guest host for the week, author and podcaster Manoush Zomorodi, into the ideas he shared on stage and beyond.This is episode one of a seven-part series airing this week on TED Talks Daily, where Manoush — and the seven speakers she curated for TED2026 — explore how you can live a healthier life in our high-tech era.To hear more from Manoush, listen to TED Radio Hour wherever you get your podcasts. Check out her new book, Body Electric, to learn more about the hidden health costs of the digital age.For the full text transcript, visit ted.com/podcasts/fixable-transcripts Hosted on Acast. See acast.com/privacy for more information.

Do you feel like you’re hitting a wall at work? This week, Anne and Frances are joined by Master Fixers Bob Sutton and Huggy Rao. Bob and Huggy are professors at Stanford University and authors of “The Friction Project: How Smart Leaders Make the Right Things Easier and the Wrong Things Harder”. Together, the four discuss how anyone can eliminate the obstacles to doing their best work—and create constraints that make work even better.This episode originally aired in 2024.For the full text transcript, visit ted.com/podcasts/fixable-transcripts Hosted on Acast. See acast.com/privacy for more information.

Work today is a lot less stable than it used to be. Career paths that once seemed predictable are constantly being disrupted and reshaped, leaving many of us feeling unsteady. In this final episode of the Finding Purpose series, Anne and Frances are joined by Arun Gupta, CEO of the NobleReach Foundation, who has spent his career helping people find ways to serve causes bigger than themselves. Arun makes the case for why following your purpose can be a powerful antidote to instability and anxiety, and shares practical ways to discover your own purpose. Anne and Frances also reflect on what they’ve learned from guests throughout the series.Featured guestArun GuptaConnect with the teamFollow Anne on Instagram and LinkedIn Follow Frances on Instagram and LinkedInWatch Fixable videos on youtube.com/@TEDAudioCollectiveVisit Anne and Frances’ websiteHave a question you want Anne and Frances to solve? Email the team at [email protected] or leave a voicemail at 234-349-2253Follow TED on X, Instagram, Facebook, LinkedIn, and TikTokFor the full text transcript, visit ted.com/podcasts/fixable-transcripts Hosted on Acast. See acast.com/privacy for more information.

In a world that won’t stop changing, knowing what matters most can make all the difference. Yara Shahidi and Keri Salter are a mother-daughter duo building a more inclusive and imaginative Hollywood through their production company, 7th Sun Productions. In this episode, Anne sits down with Yara and Keri at the TED Conference in Vancouver to dig into their “highest order” framework for aligning purpose with priorities. They also reflect on how purpose evolves over a lifetime and explore what today’s changemakers can learn from previous generations.Featured guestFollow Yara Shahidi on Instagram, TikTok, and her podcast The Optimistic ProjectFollow Keri Salter on Instagram and LinkedInLearn more about 7th Sun ProductionsConnect with the teamFollow Anne on Instagram and LinkedIn Follow Frances on Instagram and LinkedInWatch Fixable videos on youtube.com/@TEDAudioCollectiveVisit Anne and Frances’ websiteHave a question you want Anne and Frances to solve? Email the team at [email protected] or leave a voicemail at 234-349-2253Follow TED on X, Instagram, Facebook, LinkedIn, and TikTokFor the full text transcript, visit ted.com/podcasts/fixable-transcripts Hosted on Acast. See acast.com/privacy for more information.

In uncertain times, purposeful work can feel impractical and out of reach. But award-winning investigative reporter Jodi Kantor argues that meaning is both essential and available to all of us. Anne and Frances dive into the lessons from Jodi’s latest book, “How to Start: Discovering Your Life's Work,” and explore practical strategies for anyone looking to chart a more purposeful career. The three also discuss two key principles for finding work that matters and challenge the idea that economic stability and purpose are mutually exclusive. Featured guestFollow Jodi Kantor on Instagram, LinkedIn, and at https://jodikantor.com/Buy How to Start: Discovering Your Life's WorkRead Jodi's NYT's articlesConnect with the teamFollow Anne on Instagram and LinkedIn Follow Frances on Instagram and LinkedInWatch Fixable videos on youtube.com/@TEDAudioCollectiveVisit Anne and Frances’ websiteHave a question you want Anne and Frances to solve? Email the team at [email protected] or leave a voicemail at 234-349-2253Follow TED on X, Instagram, Facebook, LinkedIn, and TikTokFor the full text transcript, visit ted.com/podcasts/fixable-transcripts Hosted on Acast. See acast.com/privacy for more information.

Does your “dream job” really exist? You may know Emily Durham as Emily the Recruiter on social media, where she shares practical, refreshingly honest career advice and coaches people through the biggest professional decisions of their lives. Emily doesn’t believe in the idea of a dream job. In this episode, she joins Anne to make the case for the “awake job” that actively fits into your purpose, lifestyle, and financial needs. Emily reflects on how her own purpose has evolved over time, and answers questions from listeners about how to gracefully quit a job, find a path forward when you feel stuck, and communicate your values to a potential employer.Featured guestFollow Emily Durham on Instagram, YouTube, TikTok, and at https://emilydurham.org/Listen to Clock In with Emily DurhamConnect with the teamFollow Anne on Instagram and LinkedIn Follow Frances on Instagram and LinkedInWatch Fixable videos on youtube.com/@TEDAudioCollectiveVisit Anne and Frances’ websiteHave a question you want Anne and Frances to solve? Email the team at [email protected] or leave a voicemail at 234-349-2253Follow TED on X, Instagram, Facebook, LinkedIn, and TikTokFor the full text transcript, visit ted.com/podcasts/fixable-transcripts Hosted on Acast. See acast.com/privacy for more information.

What is your true purpose—and how do you find it? This month, Anne and Frances are tackling one of life’s biggest questions in search of answers for Fixers of all ages, from fresh graduates charting their first career moves to seasoned executives craving something more. In this episode, Anne sits down with Molly Graham, a former executive at Facebook and the new host of TED’s WorkLife podcast, to explore what it means to pursue meaningful work and stay open to opportunities you never saw coming. They also answer a question from a new graduate about finding your purpose somewhere between work and life. Featured guestFollow Molly on Instagram, LinkedIn, and at glueclub.com/Subscribe to Molly’s Substack LessonsWatch WorkLife with Molly Graham videos on YouTube at TEDAudioCollectiveFollow TED on X, Instagram, Facebook, LinkedIn, and TikTokConnect with the teamFollow Anne on Instagram and LinkedIn Follow Frances on Instagram and LinkedInWatch Fixable videos on youtube.com/@TEDAudioCollectiveVisit Anne and Frances’ websiteHave a question you want Anne and Frances to solve? Email the team at [email protected] or leave a voicemail at 234-349-2253Follow TED on X, Instagram, Facebook, LinkedIn, and TikTokFor the full text transcript, visit ted.com/podcasts/fixable-transcripts Hosted on Acast. See acast.com/privacy for more information.

You might think the biggest, most prestigious job is always the right career move. Patty Stonesifer — founding CEO of the Bill & Melinda Gates Foundation and an early Amazon board member — says that’s exactly the wrong way to decide what to do next. So what should guide your career? In this special episode from WorkLife with Molly Graham, Patty shares the nine-word personal mission statement she’s used for decades to filter opportunities, turn down what doesn’t fit, and speak up for what matters. Patty shares how you can write your own, and even coaches Molly through creating hers in real time.WorkLife is a podcast from TED where host and company builder Molly Graham and her expert guests talk through the messy feelings we all experience at work. Ambition and failure, joy and burnout, confidence and self-doubt — this show digs into it all to help you build a career without losing yourself. Listen now: https://link.mgln.ai/kEuQowFor the full text transcript, visit ted.com/podcasts/fixable-transcripts Hosted on Acast. See acast.com/privacy for more information.

When people don’t feel safe speaking up at work, fear spreads, trust falls apart, and good people head for the exits. That’s the story emerging from Unwell Networks, the media company led by Call Her Daddy host Alex Cooper and her husband, Matt Kaplan, where reports describe an alleged pattern of intimidation and retaliation inside the company. In this Unsolicited Advice segment, Anne and Frances unpack what appears to have gone wrong at Unwell Networks and break down the concept of psychological safety: why it matters so much to high-performing teams, how leaders can unknowingly undermine it, and what it takes to build a workplace where people feel safe enough to ask questions, admit mistakes, and disagree without being afraid of what will happen next. Connect with the teamFollow Anne on Instagram and LinkedIn Follow Frances on Instagram and LinkedInWatch Fixable videos on youtube.com/@TEDAudioCollectiveVisit Anne and Frances’ websiteHave a question you want Anne and Frances to solve? Email the team at [email protected] or leave a voicemail at 234-349-2253Follow TED on X, Instagram, Facebook, LinkedIn, and TikTokFor the full text transcript, visit ted.com/podcasts/fixable-transcripts Hosted on Acast. See acast.com/privacy for more information.

You can’t avoid stress altogether, but you can choose the kind that helps instead of harms. In this Quick Fixes episode, Anne and Frances are joined once more by Master Fixer Kelly McGonigal to tackle three listener questions in under 30 minutes. One listener asks how to spot the early signs of burnout, another worries about adding the stress of a new job to their already stressful home life, and a final Fixer wants help breaking a compulsive email-checking habit.Featured guestFollow Kelly McGonigal on Instagram and at https://www.kellymcgonigal.comBuy Kelly's book Joy Is a Risk Worth TakingConnect with the teamFollow Anne on Instagram and LinkedIn Follow Frances on Instagram and LinkedInWatch Fixable videos on youtube.com/@TEDAudioCollectiveVisit Anne and Frances’ websiteHave a question you want Anne and Frances to solve? Email the team at [email protected] or leave a voicemail at 234-349-2253Follow TED on X, Instagram, Facebook, LinkedIn, and TikTokFor the full text transcript, visit ted.com/podcasts/fixable-transcripts Hosted on Acast. See acast.com/privacy for more information.

We all deal with stress in our lives, and it’s tempting to try to avoid it altogether. But the people who face stress head-on often handle it most skillfully. In this episode, Anne and Frances are joined by Kelly McGonigal, a health psychologist and lecturer at Stanford University who studies different ways people respond to stress. Together, they unpack practical strategies to strengthen your stress response, examine the choices and attitudes of people who thrive under pressure, and explore the benefits of a “challenge” mindset for you and your team. Kelly also shares nine simple strategies for finding courage in high-stress moments, and makes the case that joy is a risk worth taking.Featured guestFollow Kelly McGonigal on Instagram and at https://www.kellymcgonigal.comBuy Kelly's book Joy Is a Risk Worth TakingConnect with the teamFollow Anne on Instagram and LinkedIn Follow Frances on Instagram and LinkedInWatch Fixable videos on youtube.com/@TEDAudioCollectiveVisit Anne and Frances’ websiteHave a question you want Anne and Frances to solve? Email the team at [email protected] or leave a voicemail at 234-349-2253Follow TED on X, Instagram, Facebook, LinkedIn, and TikTokFor the full text transcript, visit ted.com/podcasts/fixable-transcripts Hosted on Acast. See acast.com/privacy for more information.

Do you feel like work is taking over your life? Guy Winch is a psychologist and author of the book Mind Over Grind: How to Break Free When Work Hijacks Your Life. In this episode, Anne sits down with Guy at the annual TED conference in Vancouver to discuss the insidious ways work can follow you home and how to set boundaries to avoid burnout. They dig into the harmful effects of after-hours rumination, share practical rituals to help you separate work from the rest of your life, and offer tips on how to take a truly restorative vacation. Featured guestFollow Guy Winch on Instagram, LinkedIn, and at https://www.guywinch.com/Buy Guy's book Mind Over GrindConnect with the teamFollow Anne on Instagram and LinkedIn Follow Frances on Instagram and LinkedInWatch Fixable videos on youtube.com/@TEDAudioCollectiveVisit Anne and Frances’ websiteHave a question you want Anne and Frances to solve? Email the team at [email protected] or leave a voicemail at 234-349-2253Follow TED on X, Instagram, Facebook, LinkedIn, and TikTokFor the full text transcript, visit ted.com/podcasts/fixable-transcripts Hosted on Acast. See acast.com/privacy for more information.

Southwest has long been a beloved, low-cost airline with free checked bags, minimal fees, and one class of seating that made flying feel simple and fair. But recent reversals of those policies, in favor of the bottom line, have left both customers and employees feeling betrayed. In this Unsolicited Advice segment, Anne and Frances take a closer look at what Southwest got so right in the beginning, the decisions that led to this moment, and what CEO Bob Jordan could still do to turn the plane around.Connect with the teamFollow Anne on Instagram and LinkedIn Follow Frances on Instagram and LinkedInWatch Fixable videos on youtube.com/@TEDAudioCollectiveVisit Anne and Frances’ websiteHave a question you want Anne and Frances to solve? Email the team at [email protected] or leave a voicemail at 234-349-2253Follow TED on X, Instagram, Facebook, LinkedIn, and TikTokFor the full text transcript, visit ted.com/podcasts/fixable-transcripts Hosted on Acast. See acast.com/privacy for more information.

When it comes to many jobs—think food service and frontline retail—conditions can be miserable and demoralizing. But it doesn’t have to be that way. In this episode, Anne and Frances call in MIT professor Zeynep Ton, author of The Good Job Strategy and founder of The Good Jobs Institute, to investigate the systems that make jobs bad and reveal what it takes to make them better for everyone. Zeynep breaks down the four elements of her “good job strategy,” and together they look at companies that have made these changes and are outperforming because of it. Featured guestFollow Zeynep Ton on LinkedIn and at https://www.zeynepton.com/Connect with the teamFollow Anne on Instagram and LinkedIn Follow Frances on Instagram and LinkedInWatch Fixable videos on youtube.com/@TEDAudioCollectiveVisit Anne and Frances’ websiteHave a question you want Anne and Frances to solve? Email the team at [email protected] or leave a voicemail at 234-349-2253Follow TED on X, Instagram, Facebook, LinkedIn, and TikTokChaptersWHAT IS A GOOD JOB AND WHAT ARE THE STAKESCOMPANY EXAMPLES THAT USE THE GOOD JOB STRATEGY DOING IT SMALL SCALE WITH MOE’S ORIGINAL BBQFOUR OPERATIONAL CHOICES THAT LEAD TO GOOD JOB OUTCOMES1- FOCUS AND SIMPLIFY 2 - STANDARDIZATION & EMPOWERMENT3 - CROSSTRAINING4 - OPERATE WITH SLACKHOW TO APPLY THESE CHANGES TO YOUR SMALL TEAMFor the full text transcript, visit ted.com/podcasts/fixable-transcripts Hosted on Acast. See acast.com/privacy for more information.

What gets in the way of good communication? In this special Quick Fixes episode, Anne and Frances are joined by Matt Abrahams, Stanford lecturer and bestselling author of Think Faster, Talk Smarter, to answer questions from listeners about how to communicate effectively. One listener struggles giving feedback to their elders, and another has a hard time speaking from the heart. A third listener finds themself getting defensive when asked questions, and the last caller wants to learn to speak like a leader without using empty jargon.Featured guestFollow Matt Abrahams on Instagram, LinkedIn, and at https://mattabrahams.com/Connect with the teamFollow Anne on Instagram and LinkedIn Follow Frances on Instagram and LinkedInWatch Fixable videos on youtube.com/@TEDAudioCollectiveVisit Anne and Frances’ websiteHave a question you want Anne and Frances to solve? Email the team at [email protected] or leave a voicemail at 234-349-2253Follow TED on X, Instagram, Facebook, LinkedIn, and TikTokFor the full text transcript, visit ted.com/podcasts/fixable-transcripts Hosted on Acast. See acast.com/privacy for more information.

When you mess up, a sincere apology can make all the difference. But making things right takes more than a simple “I’m sorry.” In this episode, Adam takes us from the pre-kindergarten classroom to Formula One’s race track to investigate what it takes to make amends, right wrongs, and repair relationships. Guests: pre-K teacher Kath Konecky; management professor Beth Polin; Formula One executive Mark Gallagher.For the full text transcript, visit ted.com/podcasts/fixable-transcripts Hosted on Acast. See acast.com/privacy for more information.

Communication is a performance, and if you want to land it, you need to approach it like a performer. In the second part of this essential Toolkit segment, Anne and Frances break down their “deeply/simply” communication framework, share practical advice on how to take control of your presence as a speaker, and make a persuasive case for practicing in low-stakes environments. Frances also shares a surprising piece of style advice.Connect with the teamFollow Anne on Instagram and LinkedIn Follow Frances on Instagram and LinkedInWatch Fixable videos on youtube.com/@TEDAudioCollectiveVisit Anne and Frances’ websiteHave a question you want Anne and Frances to solve? Email the team at [email protected] or leave a voicemail at 234-349-2253Follow TED on X, Instagram, Facebook, LinkedIn, and TikTokFor the full text transcript, visit ted.com/podcasts/fixable-transcripts Hosted on Acast. See acast.com/privacy for more information.

We’ve all heard that actions speak louder than words—but the words you choose can have a profound impact on the actions of the people around you. In the first part of this essential Toolkit segment, Anne and Frances break down the learnable skills that everyone can use to communicate more confidently and effectively. They share practical ways to help others avoid embarrassment, get on the same “frequency" with your conversation partners, and deliver comments that are clear, concise, and persuasive.Connect with the teamFollow Anne on Instagram and LinkedIn Follow Frances on Instagram and LinkedInWatch Fixable videos on youtube.com/@TEDAudioCollectiveVisit Anne and Frances’ websiteHave a question you want Anne and Frances to solve? Email the team at [email protected] or leave a voicemail at 234-349-2253Follow TED on X, Instagram, Facebook, LinkedIn, and TikTokFor the full text transcript, visit ted.com/podcasts/fixable-transcripts Hosted on Acast. See acast.com/privacy for more information.

Giving and receiving feedback is an important part of any job or relationship—but it can be tricky to get it right. This season, Anne and Frances are introducing a new segment called Toolkit: a practical guide to ideas, tools, and frameworks that can help you reach your goals at work and beyond. In this episode, they break down the different kinds of workplace feedback and share common pitfalls that can keep you and your colleagues from reaching your full potential. They also offer actionable tips for delivering both praise and critique, along with advice for what to do with criticism that falls short of constructive.Connect with the teamFollow Anne on Instagram and LinkedIn Follow Frances on Instagram and LinkedInWatch Fixable videos on youtube.com/@TEDAudioCollectiveVisit Anne and Frances’ websiteHave a question you want Anne and Frances to solve? Email the team at [email protected] or leave a voicemail at 234-349-2253Follow TED on X, Instagram, Facebook, LinkedIn, and TikTokFor the full text transcript, visit ted.com/podcasts/fixable-transcripts Hosted on Acast. See acast.com/privacy for more information.

The Washington Post, owned by Jeff Bezos, recently carried out a massive layoff that eliminated more than a third of its staff. In this episode of Unsolicited Advice, Anne and Frances dive deeper into the underlying issues affecting the paper and the journalism industry at large, arguing that Bezos should sell the company to a team of can-do entrepreneurs who are willing to truly listen to the data, take big swings, and rebuild the paper’s reputation at a time when great journalism is more important than ever.Connect with the teamFollow Anne on Instagram and LinkedIn Follow Frances on Instagram and LinkedInWatch Fixable videos on youtube.com/@TEDAudioCollectiveVisit Anne and Frances’ websiteHave a question you want Anne and Frances to solve? Email the team at [email protected] or leave a voicemail at 234-349-2253Follow TED on X, Instagram, Facebook, LinkedIn, and TikTokFor the full text transcript, visit ted.com/podcasts/fixable-transcripts Hosted on Acast. See acast.com/privacy for more information.

We all carry insecurities and negative beliefs that can quietly hold us back—but rewriting that narrative is up to us. In this episode, Anne and Frances call on leadership expert and executive coach Muriel Wilkins, author of the new book Leadership Unblocked, to unpack the self-doubt that often stands in our way. Together, they break down Muriel’s seven most common leadership blockers, examine where these limiting beliefs come from, and answer listener questions about how to get what you want at work.Featured guestFollow Muriel Wilkins on Instagram, LinkedIn, and at https://www.murielwilkins.com/Buy Leadership Unblocked by Muriel WilkinsConnect with the teamFollow Anne on Instagram and LinkedIn Follow Frances on Instagram and LinkedInWatch Fixable videos on youtube.com/@TEDAudioCollectiveVisit Anne and Frances’ websiteHave a question you want Anne and Frances to solve? Email the team at [email protected] or leave a voicemail at 234-349-2253Follow TED on X, Instagram, Facebook, LinkedIn, and TikTokFor the full text transcript, visit ted.com/podcasts/fixable-transcripts Hosted on Acast. See acast.com/privacy for more information.

When an organization lays people off, those who remain are often left scrambling to find their footing – and hold other people up – in an environment that no longer feels stable. In the wake of ongoing tech layoffs and the Trump administration’s efforts to reshape the public sector, Anne and Frances are back with a new Unsolicited Advice segment to set the record straight about what layoffs mean for an organization — and the responsibility leaders have to own what went wrong.This episode originally aired on March 3, 2025.Connect with the teamFollow Anne on Instagram and LinkedIn Follow Frances on Instagram and LinkedInWatch Fixable videos on youtube.com/@TEDAudioCollectiveVisit Anne and Frances’ websiteHave a question you want Anne and Frances to solve? Email the team at [email protected] or leave a voicemail at 234-349-2253Follow TED on X, Instagram, Facebook, LinkedIn, and TikTokFor the full text transcript, visit ted.com/podcasts/fixable-transcripts Hosted on Acast. See acast.com/privacy for more information.

What makes a company extraordinary? In this episode, Anne and Frances study Zappos, the online shoe retailer that shaped the early days of e-commerce and even outperformed Amazon by delighting everyone in its ecosystem, from customers to employees to suppliers. They discuss how the company bet on exceptional service rather than traditional marketing, built a deliberately distinctive workplace culture, and the steps founder Tony Hsieh took to put happiness at the center of his business model.Connect with the teamFollow Anne on Instagram and LinkedIn Follow Frances on Instagram and LinkedInWatch Fixable videos on youtube.com/@TEDAudioCollectiveVisit Anne and Frances’ websiteHave a question you want Anne and Frances to solve? Email the team at [email protected] or leave a voicemail at 234-349-2253Follow TED on X, Instagram, Facebook, LinkedIn, and TikTokFor the full text transcript, visit ted.com/podcasts/fixable-transcripts Hosted on Acast. See acast.com/privacy for more information.

In this Quick Fixes episode, Anne and Frances work to solve three callers’ tricky work problems in under 30 minutes. One listener struggles to collaborate with a difficult colleague, the next asks a follow-up question about a previous episode “How to get good at being bad,” and a final caller wants to empower her team while keeping important issues and decisions on track. Connect with the teamFollow Anne on Instagram and LinkedIn Follow Frances on Instagram and LinkedInWatch Fixable videos on youtube.com/@TEDAudioCollectiveVisit Anne and Frances’ websiteHave a question you want Anne and Frances to solve? Email the team at [email protected] or leave a voicemail at 234-349-2253Follow TED on X, Instagram, Facebook, LinkedIn, and TikTokFor the full text transcript, visit ted.com/podcasts/fixable-transcripts Hosted on Acast. See acast.com/privacy for more information.

With a new year comes new goals and new hopes and dreams. This season, Anne and Frances are introducing a new segment called Toolkit: a practical guide to ideas, tools, and frameworks that can help you reach your goals at work and beyond. In this episode, they tackle the important first step of setting those (ambitious) goals, and break down the tried-and-true Harada Method into a few easy steps. They take a closer look at Shohei Ohtani, a baseball player who put this method into wildly successful practice, and discuss how they set goals in their own lives and in their relationship.Connect with the teamFollow Anne on Instagram and LinkedIn Follow Frances on Instagram and LinkedInWatch Fixable videos on youtube.com/@TEDAudioCollectiveVisit Anne and Frances’ websiteHave a question you want Anne and Frances to solve? Email the team at [email protected] or leave a voicemail at 234-349-2253Follow TED on X, Instagram, Facebook, LinkedIn, and TikTokFor the full text transcript, visit ted.com/podcasts/fixable-transcripts Hosted on Acast. See acast.com/privacy for more information.

Next week we're launching a new season of Fixable, so today we're sharing an episode from the archive. Are you feeling overwhelmed, uninspired, or burned out at work? In this special Unsolicited Advice episode, Anne and Frances are getting ready for summer by tackling the importance of rest and the power of intention. They offer unexpected tips and tricks for recovering from constant stress, owning what you need to feel alive and engaged, and creating an experience of work that unleashes your ambition.This episode originally aired on June 23, 2025.For the full text transcript, visit ted.com/podcasts/fixable-transcripts Hosted on Acast. See acast.com/privacy for more information.

Edith Zimmerman is a sketchbook cartoonist and writer of the Substack newsletter, Drawing Links. In this episode, she joins Chris to talk about honesty and self-discovery. From sharing her artwork to discussing her sobriety journey to falling in love with running, Edith and Chris explore how creativity and pursuing new activities can help you overcome personal challenges.This episode is part of the How to Be a Better Human Bonus Videos series. You can find the extended video companion on the TED YouTube Channel.WatchEdith draw and go running with Chris: https://youtu.be/1jWA3mE5o9YEdith and Chris' interview: https://youtu.be/U_tOmuja0w8For the full text transcript, visit ted.com/podcasts/fixable-transcripts Hosted on Acast. See acast.com/privacy for more information.

Timm Chiusano was having one of the worst days of his career when he found himself inexplicably fascinated by a mundane part of the world on his walk home. That moment sparked a life-changing realization: he was addicted to appreciation, and it was actually his superpower. He shares a disarmingly simple practice that will make you happier, more present and better equipped to navigate your most challenging days.For the full text transcript, visit ted.com/podcasts/fixable-transcripts Hosted on Acast. See acast.com/privacy for more information.

Sarah Jaffe is the author of Work Won’t Love You Back: How Devotion to Our Jobs Keep Us Exploited, Exhausted, and Alone. She and Chris discuss the emotional toll of modern work culture and the importance of community. They also dive into Sarah’s newest book, From the Ashes: Grief and Revolution in a World on Fire, and explore the idea that between pandemics, climate change, and economic inequality, many of us are feeling a huge (and often unacknowledged sense of grief. Sarah explains the concept of “disenfranchised grief” and how collective mourning can invite meaningful social connections.For the full text transcript, visit ted.com/podcasts/fixable-transcripts Hosted on Acast. See acast.com/privacy for more information.

As a business journalist, Andrew Ross Sorkin writes for the New York Times DealBook, which he founded, and co-anchors Squawk Box on CNBC. In this episode, Adam and Andrew riff on what makes a great conversation and compare notes on their best and worst interviews—including when Elon Musk told Bob Iger to f*** off. They also investigate what Andrew has learned about the psychology of powerful people and explore surprising insights from his new book, 1929, on the infamous stock market crash.For the full text transcript, visit ted.com/podcasts/fixable-transcripts Hosted on Acast. See acast.com/privacy for more information.

Doing the best at your job isn't just about working harder — it’s also about connecting better, says psychologist Alyssa Birnbaum. She shares practical, research-backed tips for strengthening relationships with your coworkers (whether you’re together in person or working remotely) in order to boost engagement, fight burnout and make work better for everyone.For the full text transcript, visit ted.com/podcasts/fixable-transcripts Hosted on Acast. See acast.com/privacy for more information.

Stephen J. Dubner is an award-winning journalist, bestselling author, and co-creator of Freakonomics—the cultural phenomenon that, over the past 20 years, has grown into a global franchise, changing how millions think, revealing the hidden side of everything, and challenging us to question what we know.For the full text transcript, visit ted.com/podcasts/fixable-transcripts Hosted on Acast. See acast.com/privacy for more information.

Parenthood and leadership have a shared mission to set other people up for success. Renowned “parenting whisperer” Dr. Becky Kennedy (@drbeckyatgoodinside) joins Anne and Frances to discuss the lessons that parenthood and leadership have to offer each other, from how to repair damaged relationships to the importance of embodying your authority and leading with sturdiness.​​ They also dig into some of the advice in Dr. Becky’s bestselling book Good Inside, and reflects on how childhood experiences can affect your adult relationship with conflict.This is an episode of TED's Fixable podcast. Listen on your favorite podcast app: https://link.mgln.ai/M3ovC5 You can find transcripts for Fixable at ted.com/podcasts/fixable-transcriptsThis episode originally aired on March 10, 2025.For the full text transcript, visit ted.com/podcasts/fixable-transcripts Hosted on Acast. See acast.com/privacy for more information.

Relationships of any kind can be tricky—but therapists are here to help. In this special episode, Anne and Frances talk to clinical psychologist Dr. Orna Guralnik, star of the hit show Couples Therapy, to translate her advice for romantic relationships to the professional world. Together, they discuss the art of deep listening, underline the importance of patience and working through differences, and reframe relationships as a constant cycle of rupture and repair. Dr. Guralnik also reflects on the making of Couples Therapy and gives Anne and Frances advice as a couple who work together. Hosts & GuestsAnne Morriss (Instagram: @annemorriss | LinkedIn: @anne-morriss)Frances Frei (Instagram: @francesxfrei | LinkedIn: @francesfrei)Orna Guralnik (Instagram: @ornaguralnik)Linkshttps://anneandfrances.com/https://www.ornaguralnik.com/ Follow TED! X: https://www.twitter.com/TEDTalksInstagram: https://www.instagram.com/tedFacebook: https://facebook.com/TEDLinkedIn: https://www.linkedin.com/company/ted-conferencesTikTok: https://www.tiktok.com/@tedtoks Podcasts: https://www.ted.com/podcastsFor the full text transcript, visit ted.com/podcasts/fixable-transcripts Hosted on Acast. See acast.com/privacy for more information.

In this brand-new Fixations segment, Anne and Frances reveal the companies and tools they’ve been fixated on recently—and the lessons we can learn from what they’re getting right. Frances tells the story of how The Farmer’s Dog saved dinnertime for her pets and champions Blackmagic Design’s switcher device as a game-changer for remote presentations. Anne recounts her 5-star experience with Waymo’s self-driving cars and makes the case for manila folders. For the full text transcript, visit ted.com/podcasts/fixable-transcripts Hosted on Acast. See acast.com/privacy for more information.

Technologist Tristan Harris has an urgent question: What if the way we’re deploying the world’s most powerful technology — artificial intelligence — isn’t inevitable, but a choice? In this eye-opening talk, he calls on us to learn from the mistakes of social media’s catastrophic rollout and confront the predictable dangers of reckless AI development, offering a “narrow path” where power is matched with responsibility, foresight and wisdom. After the talk, Sherrell reflects on why it's wise to slow down AI's development and discuss about the organizations working to safeguard AI's impact.For the full text transcript, visit ted.com/podcasts/fixable-transcripts Hosted on Acast. See acast.com/privacy for more information.

In this Quick Fixes episode, Anne and Frances work to solve three callers’ tricky work problems in under 30 minutes. One listener seeks advice on stepping into a leadership role for the first time, the next struggles with feeling powerless in a middle management position, and a final caller tries to regain the support of her team after receiving some difficult feedback. For the full text transcript, visit ted.com/podcasts/fixable-transcripts Hosted on Acast. See acast.com/privacy for more information.

We’re constantly negotiating in our everyday lives—deciding where to go to dinner, haggling with sellers on Facebook Marketplace—but when it comes to higher-stakes conversations, clinching the deal can be daunting. In today’s episode, Frances calls on her colleague Deepak Malhotra for his expert advice at the negotiating table. They discuss how to balance flexibility and assertiveness, the pivotal role of empathy in conflict resolution, and the critical difference between interests and positions. Deepak also gives his take on the breakdown in talks over the WNBA's new collective bargaining agreement and shares plans for his new AI negotiation advisor. Hosts & GuestsAnne Morriss (Instagram: @annemorriss | LinkedIn: @anne-morriss) Frances Frei (Instagram: @francesxfrei | LinkedIn: @francesfrei) Deepak Malhotra (LinkedIn: @prof-malhotra)Linkshttps://anneandfrances.com/https://www.hbs.edu/faculty/Pages/profile.aspx?facId=189290Follow TED! X: https://www.twitter.com/TEDTalksInstagram: https://www.instagram.com/tedFacebook: https://facebook.com/TEDLinkedIn: https://www.linkedin.com/company/ted-conferencesTikTok: https://www.tiktok.com/@tedtoks Podcasts: https://www.ted.com/podcastsFor the full text transcript, visit ted.com/podcasts/fixable-transcripts Hosted on Acast. See acast.com/privacy for more information.

After the Minnesota Lynx were knocked out of the WNBA playoffs, star player Napheesa Collier used her exit interview to issue a scathing critique of the league’s leadership. In this installment of Unsolicited Advice, Anne and Frances coach the WNBA’s commissioner, Cathy Engelbert, on how to rebuild player trust, take full accountability for the league’s problems, and deliver an effective apology. They also address stalled progress in the players’ collective bargaining agreement and discuss what it will take for Engelbert to become a true champion for the organization’s most important stakeholders: the women on the floor playing world-class basketball.HostsAnne Morriss (Instagram: @annemorriss | LinkedIn: @anne-morriss)Frances Frei (Instagram: @francesxfrei | LinkedIn: @francesfrei)Linkshttps://anneandfrances.com/Subscribe to TED Instagram: @tedYouTube: @TEDTikTok: @tedtoksLinkedIn: @ted-conferencesWebsite: ted.comPodcasts: ted.com/podcastsFor the full text transcript, visit ted.com/podcasts/fixable-transcripts Hosted on Acast. See acast.com/privacy for more information.

How much time do you spend commuting to and from work in your car? And do you drive alone? In the US, the transportation sector emits more carbon pollution than any other sector—but in 1991, Washington State decided to take matters into their own hands. In this episode, Ryan and Anjali talk to Brian Lagerberg, who worked on the state’s commuter trip reduction plan: a policy that required employers to provide their employees with alternative ways to get to work. Together, they unpack the factors that led to the plan’s success and discuss how other cities and states can promote the same practices that make Washington the carpool state, and the kind of model that others can follow. For the full text transcript, visit ted.com/podcasts/fixable-transcripts Hosted on Acast. See acast.com/privacy for more information.

Do you find yourself overwhelmed by too many Slack messages? Or unsure how to talk so that people will listen? In this episode, Anne and Frances help a caller who finds herself in the middle of a communication breakdown between her and her colleagues. Together, they explore the power of understanding your message deeply and communicating it simply. They also discuss the benefits of frequent, intentional repetition and the value of tools like video and AI to aid in company-wide communication. For the full text transcript, visit ted.com/podcasts/fixable-transcripts Hosted on Acast. See acast.com/privacy for more information.