PODCAST · business
Flight Path by Tern
by Tern Software Inc
Welcome to Flight Path, your weekly insider’s guide to the latest in travel technology with Tern, the premier platform for travel advisors. Join us every Friday as Tern’s R&D leadership takes you on a journey through what’s new and exciting in Tern, unveiling the features and updates shipped each week.Hosted by Tern’s co-founder and CEO David Shull, Head of Product Molly Johnson, and Head of Design Brad Turner, Flight Path offers a unique peek behind the curtain of building the best platform for travel advisors. From in-depth discussions about new releases to behind-the-scenes insights into the design and development process, you’ll gain a comprehensive understanding of the innovation and hard work that drive Tern’s success.Whether you’re a travel advisor looking to stay ahead of the curve or a tech enthusiast curious about the latest advancements in travel technology, Flight Path is your go-to source for all things Tern. Tune in every Friday and let us navigate you through the futur
Episodes
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Record your traveler’s insurance choice for them
🌟Check out Tern Today: https://tern.travel/ Subscribe to our podcast: YouTube: https://youtube.com/@terntravel?si=7yy2A_FGzHSVekKX Spotify: https://open.spotify.com/show/4UpK5kLet2B2m6u1xc3fz7?si=qaZbVoYpQHW3D2323cg2ew Follow us on socials: Instagram:...
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Commission Invoicing for Agencies, Plus Faster Reports
🌟Check out Tern Today: https://tern.travel/Subscribe to our podcast:YouTube: https://youtube.com/@terntravel?si=7yy2A_FGzHSVekKX Spotify: https://open.spotify.com/show/4UpK5kLet2B2m6u1xc3fz7?si=qaZbVoYpQHW3D2323cg2ew Follow us on socials: Instagram:...
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Your Brand on Every Itinerary
🌟Check out Tern Today: https://tern.travel/ Subscribe to our podcast: YouTube: https://youtube.com/@terntravel?si=7yy2A_FGzHSVekKX Spotify: https://open.spotify.com/show/4UpK5kLet2B2m6u1xc3fz7?si=qaZbVoYpQHW3D2323cg2ew Follow us on socials: Instagram:...
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Let Clients Choose Exactly What They Authorize
🌟Check out Tern Today: https://tern.travel/ Subscribe to our podcast: YouTube: https://youtube.com/@terntravel?si=7yy2A_FGzHSVekKX Spotify: https://open.spotify.com/show/4UpK5kLet2B2m6u1xc3fz7?si=qaZbVoYpQHW3D2323cg2ew Follow us on socials: Instagram:...
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Tern Dashboard Numbers Now Update Almost Live
🌟Check out Tern Today: https://tern.travel/ Subscribe to our podcast:YouTube: https://youtube.com/@terntravel?si=7yy2A_FGzHSVekKX Spotify: https://open.spotify.com/show/4UpK5kLet2B2m6u1xc3fz7?si=qaZbVoYpQHW3D2323cg2ew Follow us on socials:Instagram:...
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Quick Submit Bookings: No Full Trip Required
🌟Check out Tern Today: https://tern.travel/ Subscribe to our podcast: YouTube: https://youtube.com/@terntravel?si=7yy2A_FGzHSVekKX Spotify: https://open.spotify.com/show/4UpK5kLet2B2m6u1xc3fz7?si=qaZbVoYpQHW3D2323cg2ew Follow us on socials: Instagram:...
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PDF Itinerary Exports Now Fit How You'll Use Them
🌟Check out Tern Today: https://tern.travel/Subscribe to our podcast:YouTube: https://youtube.com/@terntravel?si=7yy2A_FGzHSVekKXSpotify: https://open.spotify.com/show/4UpK5kLet2B2m6u1xc3fz7?si=qaZbVoYpQHW3D2323cg2ewFollow us on socials:Instagram:...
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Flight Path Turns 100: Tern's Financial Tools Timeline
🌟Check out Tern Today: https://tern.travel/ Subscribe to Tern on YouTube: https://youtube.com/@terntravel?si=u0VwC9jh1Hru9Hej Limited edition Tern swag. Fill out the form here: https://forms.tern.travel/t/sf9P2kDxozus Episode OverviewDavid Shull (CEO), Molly Johnson (Head of Product), and Brad...
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Collaborators Can Now Apply Your Trip Automations
Episode Overview David Shull (CEO), Brad Turner (Head of Design), and guest host Jade Pathe cover a back-to-basics week at Tern. Headline: collaborators can now see and apply automations and workflows on a shared trip, closing a gap for agencies working as a team. Also: itinerary view tracking,...
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Email In Tern Finally Works Like Real Email
Episode Overview This week's Flight Path brings hosts David Shull (CEO and Co-Founder), Molly Johnson (Head of Product), and Brad Turner (Head of Design) through one of the biggest update weeks yet. The headline is a full rework of email in Tern: CC and BCC support, a wider recipient picker that...
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Building The Ledger Behind Your Bookings
Episode OverviewDavid Shull (CEO), Molly Johnson (Head of Product), and Katie Williams (COO) recap this week's agency owner webinar and dig into why Tern is building its own general ledger and payment infrastructure instead of integrating with QuickBooks. They cover what's live in closed beta…
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Back to Basics Is Shipping the Fixes You Asked For
Episode OverviewDavid Shull (CEO, Co-Founder), Molly Johnson (Head of Product), and Brad Turner (Head of Design) open Flight Path's first full week of the Back to Basics campaign, the product push sparked by advisor feedback in the Facebook community. The team walks through a run of advisor-side...
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Trip Statuses Now Update Themselves Automatically
Episode Overview David Shull (CEO), Molly Johnson (Head of Product), and Brad Turner (Head of Design) walk through a stacked update week: trips can now automatically move between statuses like traveling and traveled based on trip dates, a new Planned Bookings report makes it easy to audit…
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Group Trip Edits Can Now Sync to Every Subtrip
Episode Overview David Shull (CEO), Molly Johnson (Head of Product), and Brad Turner (Head of Design) cover Tern's biggest group trips update yet: changes made to a group itinerary can now push down to every subtrip automatically, ending a long-standing manual workaround. They also walk through…
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Agency Back Office Update Adds a Whole New Payroll Cycle
Episode Overview Tern co-founder David Shull, Head of Product Molly Johnson, and Head of Design Brad Turner catch up after a July 4th break. The episode centers on Tern's overhauled agency back office: a new Back Office Home separating agent and admin views, automated commission splits for...
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Commission Reconciliation Just Got a Whole Lot Simpler
Episode Overview:David, Molly, and Brad are back with a packed episode covering the biggest AI chat upgrades to date, a major new agency back-office feature, and a meaningful update to groups. This week's AI updates go deeper than new features: they address the frustration advisors have felt when...
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Agency Payout Rules That Actually Fit How You Work
Episode Overview: Brad Turner (Head of Design) and Molly Johnson (Head of Product) host this week's episode, joined by Spencer, one of Tern's lead engineers on AI. With David traveling back from a team offsite in Singapore, the three dig into a packed week of shipping: agency supplier payout…
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What Agentic AI Actually Does for Your Advisory Business
Episode Overview: Fresh off their biggest webinar yet, David Shull, Molly Johnson, and Brad Turner sit down for the behind-the-scenes debrief. This episode unpacks what didn't get enough airtime during the live event: how agentic AI works differently from regular chat AI, why a single email demo...
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We Redesigned the Itinerary (And Shipped 6 AI Updates)
Episode Overview: David Shull, Molly Johnson, and Brad Turner recap a packed pre-webinar week on Flight Path. The team walks through a full itinerary redesign with new header layouts and font options, six new AI chat capabilities, and a candid conversation about AI pricing, usage efficiency, and...
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Plan the Surprise Your Client Will Never See Coming
Episode Overview: David, Molly, and Brad are back with a packed episode recorded live from the ASTA conference in San Diego. David joins on four hours of sleep after a booth that stopped fellow exhibitors mid-floor. This week covers two long-requested features now live, a wave of AI chat...
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Tern's AI Guides You Through Your Work
Episode Overview: David Shull, Molly Johnson, and Brad Turner cover a week of meaningful AI chat improvements. The biggest change: instead of typing answers back into the chat, advisors can now pick from clickable options and move through workflows in seconds. David demos this live, including a...
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Your AI Assistant Now Lives Where You Work
Episode Overview: David Shull, Molly Johnson, and Brad Turner cover a packed week. AI chat gets its own home in the navigation with new capabilities to search cruise templates, build comparison breakdowns, and add port images in seconds. The team also walks through agency updates on supplier...
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AI That Matches Clients to Supplier Deals
Episode Overview: David Shull, Molly Johnson, and Brad Turner had a week that felt bigger than most. A host agency came back after 14 months to demo their full workflow in Tern, and the before-and-after data on advisor sales moved the room. That energy carries through everything the team shipped:...
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Commission Reconciliation, Now Powered by AI
Episode Overview: David Shull, Molly Johnson, and Brad Turner dig into what may be the biggest agency back office feature Tern has shipped: AI commission reconciliation. The team walks through how it works, what it actually means for the accounting teams and agency owners who spend hours on...
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Price Packages Without the Manual Math
Episode Overview: David Shull, Molly Johnson, and Brad Turner cover one of Tern's biggest engineering lifts to date: itemized package pricing. Advisors can now track costs at the item level within a package, see them reflected on invoices, and handle optional add-ons without workarounds. The team...
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The AI That Builds Trips With You
Episode Overview: David, Molly, and Brad cover Tern's fastest-moving area right now: AI. David demos AI chat building trips from scratch, generating activities from client details, and reading your task list to tell you what to work on today. Molly walks through a new payments update plus fixes...
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Optional Transfers, Add-Ons + AI Updates
Episode Overview: In this week's episode of Flight Path, David Shull (CEO and co-founder), Molly Johnson (Head of Product), and Brad Turner (Head of Design) dig into a packed week of quality-of-life shipping, a look at what is being built behind the scenes, and a candid conversation about the...
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The Dashboard Fix That Every Travel Advisor Has Been Waiting For
Episode Overview: In this episode of Flight Path, David Shull (CEO and co-founder), Molly Johnson (Head of Product), and Brad Turner (Head of Design) dig into a packed week of updates at Tern. The team covers a major dashboard improvement that group travel advisors have been requesting, a series…
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Cut Your Workload in Half With AI
Episode Overview: In this episode of Flight Path, David Shull, Molly Johnson, and Brad Turner take listeners behind the curtain of Tern's biggest webinar to date, which drew over 4,000 registrants and broke their Zoom license live. The team unpacks the chaos, the last-minute engineering pushes…
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The Webinar That Could Change How Advisors Work Forever
WEBINAR REGISTRATION: Register now at tern.travel before Thursday, March 26 at 3:30 PM ET. Episode Overview: In this episode of Flight Path, David Shull (co-founder and CEO), Molly Johnson (head of product), and Brad Turner (head of design) kick off with a look behind the curtain at the Tern…
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Why Travel Advisors Keep Getting Locked Out (And What We Just Fixed)
Register now at tern.travel for the Tern Product Launch Webinar, happening March 26th at 3:30 PM Eastern time. This is where the biggest updates of the season drop live. Episode Overview: The Tern team is back in full force for another packed episode of Flight Path. David, CEO and co-founder…
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This Chrome Extension for Travel Advisors Feels Like Magic
Episode Overview: In this episode, the Tern team dives into a series of powerful product updates designed to make life easier for travel advisors. David Shull (Co-founder), Brad Turner (Head of Design), and Molly Johnson (Head of Product) explore a brand new Chrome extension that can import…
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Let Clients Book Tours From the Itinerary
Episode Overview:In this episode, the Tern team covers big February updates: Project Expedition tours (now with reviews and client self-booking), the new FAYE insurance integration, major commission reconciliation improvements, an email deliverability checker for your domain, plus AI upgrades and...
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The Fastest Way to Learn Tern (New Checklists + Search)
Episode Overview: In this episode, the Tern team shares key updates across training, agency collaboration, and itinerary workflows. David Shull (CEO and co-founder), Molly Johnson (product), and Brad Turner (head of design) cover the rebuilt Turn and Learn hub, the new Collaborator role for...
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Stop Rebuilding Itineraries: AI Now Detects Packages
Episode Overview: In this episode, the Tern team covers quick updates across AI Assist, packages, tours, and agency tools. Brad Turner (Head of Design) hosts while David is out on paternity leave, joined by Ursula Holman (Designer) and Andrew Hooker (Engineer and travel advisor). They also share...
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AI Imports Now Keep Payment Schedules
Episode Overview: In this episode, the Tern team covers a big week of advisor updates: AI Assist improvements, stronger group-trip exports, and a stack of quality of life fixes. Brad Turner (Head of Design), Molly Johnson, and guest Ursula Holman (Design) share what shipped, why some advisor work...
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New Agency Protections in Tern
Episode Overview: In this episode, the Tern team shares major updates focused on agency control, smoother client booking experiences, and faster product delivery behind the scenes. Brad Turner hosts while David is out on parental leave, joined by Molly Johnson and CTO Brian. They cover…
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We Launched One-Click Insurance and Fixed Agency Payouts
Episode Overview: In this episode, the Tern team shares a packed week of shipping, led by the launch of Tern’s first ever insurance integration. David Shull, CEO and co-founder, is joined by Molly Johnson, Head of Product, and Jade Pathe, Senior Product Lead, to break down one-click insurance...
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This Tern Automation Fix Saves Hours Every Week
Episode Overview: In this episode, the Tern team introduces a fresh take on Flight Path with more guests and a new Tips and Tricks segment. David Shull and Molly Johnson welcome Ellen Longley from Customer Support to break down what shipped this week, including a major automation upgrade, mobile...
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The Hidden Work Behind Growing a Product People Trust
Episode Overview: In this episode, the Tern team kicks off the first Flight Path episode of 2026 with a holiday recap and a look at what’s already shipping in the product. David Shull (CEO and co-founder), Brad Turner (Head of Design), and Molly Johnson (Head of Product) dive into dashboard time...
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Tern 2025 Wrapped: Big Wins, Hard Lessons, What’s Next
Episode Overview: In this episode, the Tern team wraps up 2025 with a special year-end reflection. David Shull (CEO and co-founder), Brad Turner (Head of Design), and Molly Johnson (Head of Product) share recent product updates, then look back on the biggest wins, hardest lessons, and most...
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The New Era of Tern Just Started!
Episode Overview: In this episode, the Tern team recaps an action packed week featuring their final 2025 webinar, major product milestones, and behind the scenes reflections from the entire R and D org. Hosts David Shull (CEO and Co founder), Brad Turner (Head of Design), and Molly Johnson (Head…
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New Host-Sub Controls and Group Trip Signup Fixes
Episode Overview: In this episode, the Tern team recaps a packed week leading into the upcoming December webinar. David Shull (CEO and Co Founder), Brad Turner (Head of Design), and Molly Johnson (Head of Product) dive into advisor training moments from the Cancun retreat, major improvements to...
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How Tern is leveling up customer experience and AI Assist
Episode Overview: In this episode, the Tern team kicks off with a warm welcome to Abby, Tern’s new Head of Customer Experience, as she joins David Shull (CEO and Co founder) and Molly Johnson (Head of Product). Together they dive into the past two weeks of conferences, new learnings from…
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Project Expedition and Tern’s next chapter!
Episode Overview: In this episode, the Tern team dives deep into what’s been happening across product, design, and strategy. Hosts David Shull (CEO and Co-Founder), Brad Turner (Head of Design), and Molly Johnson (Head of Product) share updates from Cruise World, new supplier integrations, and...
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Explore 34,000 Tours Inside Tern!
Episode Overview: In this Halloween edition of Flight Path, the Tern team including David (CEO and Co-founder), Brad (Head of Design), and Molly (Head of Product) share major platform updates and a behind-the-scenes look at the rollercoaster week that brought them to life. From launching Tern’s...
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Inside Tern’s Game Changing Global Search Launch
Episode Overview: In this episode, the Tern team reunites after a few busy weeks of travel, product launches, and webinars. David Shull (Co-founder & CEO), Molly Johnson (Head of Product), and Brad Turner (Head of Design) dive into the whirlwind of events that kept them on the move, from industry...
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Tern Launches Agency Dashboard and Smarter Tools for Advisors
Episode Overview: In this episode, Brad hosts while CEO David is away, joined by Product Manager David Tilly and Designer Ursula. The trio dives into Tern’s latest updates for agency admins, including the brand-new agency dashboard, automated payout emails, and design refinements that make the...
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Fresh Updates and Clever Design Moves at Tern
Episode Overview: In this episode, the Tern team takes listeners behind the scenes with guest host Brad Turner, filling in for CEO David, joined by Head of Product Molly Johnson and Product Designer Ursula. From Cancun conferences to dashboard polish, the trio covers new product updates, design...
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Why Advisors Are Cheering About Deposits, Documents, and a Major Payments Upgrade
Episode Overview: In this episode, the Tern team dives into a packed week of updates and insights. David Shull (Co-founder), Brad Turner (Head of Design), and Molly Johnson (Head of Product) share behind-the-scenes stories from their week, from scaling support after record growth to unveiling new...
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ABOUT THIS SHOW
Welcome to Flight Path, your weekly insider’s guide to the latest in travel technology with Tern, the premier platform for travel advisors. Join us every Friday as Tern’s R&D leadership takes you on a journey through what’s new and exciting in Tern, unveiling the features and updates shipped each week.Hosted by Tern’s co-founder and CEO David Shull, Head of Product Molly Johnson, and Head of Design Brad Turner, Flight Path offers a unique peek behind the curtain of building the best platform for travel advisors. From in-depth discussions about new releases to behind-the-scenes insights into the design and development process, you’ll gain a comprehensive understanding of the innovation and hard work that drive Tern’s success.Whether you’re a travel advisor looking to stay ahead of the curve or a tech enthusiast curious about the latest advancements in travel technology, Flight Path is your go-to source for all things Tern. Tune in every Friday and let us navigate you through the futur
HOSTED BY
Tern Software Inc
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Frequently Asked Questions
How many episodes does Flight Path by Tern have?
Flight Path by Tern currently has 107 episodes available on PodParley. New episodes are automatically indexed when they're published to the podcast feed.
What is Flight Path by Tern about?
Welcome to Flight Path, your weekly insider’s guide to the latest in travel technology with Tern, the premier platform for travel advisors. Join us every Friday as Tern’s R&D leadership takes you on a journey through what’s new and exciting in Tern, unveiling the features and updates shipped each...
How often does Flight Path by Tern release new episodes?
Flight Path by Tern publishes regularly with 107 episodes available. Check the episode list for the typical release schedule.
Where can I listen to Flight Path by Tern?
You can listen to Flight Path by Tern on PodParley by clicking any episode. We provide an embedded audio player for direct listening, and you can also subscribe via your preferred podcast app using the RSS feed.
Who hosts Flight Path by Tern?
Flight Path by Tern is created and hosted by Tern Software Inc.
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