Fraudology Podcast with Karisse Hendrick

In this episode of Fraudology, Karisse Hendrick is joined by Robert Siciliano, a world-renowned security analyst, bestselling author, and the architect of the Strategic Human Firewall. While the industry often obsesses over technological solutions, Robert explores why humans—not hackers—remain the ultimate deciding factor in organizational security.The conversation dives deep into the "Human Blind Spot"—our biological instinct to trust that often overrides digital suspicion. Robert shares his unconventional journey from the streets of Boston to becoming a leading security educator, including the time he bought a working ATM on Craigslist to prove how easily data breaches can be purchased.We also explore the critical shift from "Security Awareness" to "Security Appreciation":The Compliance Trap: Why traditional phishing simulations and "check-the-box" training often lead to security fatigue and victim shaming.The Strategic Human Firewall: How to transform employees from passive targets into active detection layers by filtering intent rather than just traffic.The Kitchen Table Effect: Why the most effective security training is personal, encouraging employees to protect their families so they naturally protect their companies.Overcoming Fatalism: A direct look at why people resist security measures like password managers and home alarms, and how to bridge the "Appreciation Gap" through empathetic dialogue.

In this episode of Fraudology, host Karisse Hendrick is joined by a guest she has been trying to bring back to the show for years: Holly Sandberg, a veteran leader in fraud operations, Americas Advisory Board at MRC and the former Director of Trust and Safety at Reverb. As the industry grapples with the rapid rise of Generative AI, Holly and Karisse cut through the "robot takeover" anxiety to provide a grounded, expert perspective on the future of fraud leadership.The conversation explores the evolving mechanics of AI in trust and safety, detailing why the "human element" remains the ultimate force multiplier for technical models. Holly shares why senior fraud leadership cannot be replaced by LLMs, noting that the critical "domain expertise" required to manage sophisticated fraud—and spot model drift—is not found in open-source data.We also explore the "hot topics" dominating the fraud landscape today:The AI Visibility Strategy: Why volunteering for AI steering committees and working cross-functionally is the best way to prove your indispensability to leadership.Hallucinations and Data Gaps: A deep dive into the "bias toward certainty" in AI, featuring a hilarious yet cautionary example of "pizza fraud" hallucinations and the risks of depending on LLMs for math and complex policy.Career Resilience in a Changing Market: Tactical advice on navigating layoffs, the "quiet rehiring" trend, and how to pitch your value for a promotion by focusing on what you will do, rather than just what you’ve done.