Front Office on Fire

Do you know of a practice that has been a victim of embezzlement? The American Dental Association recently did a survey on observed behaviors exhibited by embezzlers. These behaviors included: possessiveness of workspace, reluctant to crosstrain, bullying, complaining, vacation reluctant, living beyond their means, and defensive attitude when questioned about their work. These outcomes were presented in a pie chart with a percentage so let me give you the top 3 percentages: number 1: Possessiveness about duties and lack of cross training other team members is 48%, number 2: defensiveness when questioned about their work is 37% and coming in at number 3: bullying and complaining is 31%. In this week's episode I have the pleasure of interviewing David Harris. David is the CEO of Properident which is the world's largest firm investigating financial crimes committed against dental practices. A rule breaker in his youth- David changed his direction and has spent much of his adult life in the world of investigation and enforcement where he uses his unrivaled ability to understand the criminal thought process to help educate and protect dental practice owners.Join the FOOF Community Connect with David Harriswww.dentalembezzlement.comOther links Mentioned:https://www.prosperident.com/category/prosperident-newsletters/

In this episode, host Ericka Aguilar talks about conflict among dental teams and how to manage workplace conflicts. Ericka offers tips on creating rules for conflict that will help your team feel heard and change thier mindset about conflict.

Host Ericka Tapia has a discussion with Howard Farran about the resources available to front office teams. Howard shares an interesting last take-away at the end of the episode that you won't want to miss!