Gainsight GameChanger Podcast
by Gainsight / StudioPod Media
In Gainsight’s GameChanger Podcast, host Adam Joseph interviews a slew of interesting guests from all over the globe, covering topics like product-led Customer Success, how to master presentations, returning to a Customer Success role following maternity/paternity leave, creating the complete Product or Customer Success team, and more. This podcast recognizes and celebrates people who change the game of customer success and product experience for their companies, customers, teammates, and partners. Our GameChanger guests are intuitive and authentic, achieving amazing success as a result of their boldness and willingness to challenge the status quo.
Episodes
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Evolution of Customer Success at a Hyper Growth Business
In this season finale, our special guest is John O’Melia, CCO at Contentsquare, one of the world's leading and fastest-growing SAS digital experience analytics platforms. John describes how Customer Success works in a company destined to scale exponentially, discussing the strategies he follows…
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Introducing Customer Success in a Hyper-Growth Business
Adopting a Customer Success methodology that’s able to scale efficiently requires a deep understanding of workflows, people, and tools capable of ensuring an empathetic experience for clients and customers. Today we have a conversation with Tom Vane, Head of Customer Success at Totaljobs, to...
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Building your Customer Success career
Have you tried creating your personal brand? In this episode we talk to Dana Soza, Founder and CEO at Dana Soza Customer Solutions and 2021 Top 100 Customer Success Strategist, delving into some smart alternatives to optimize the search process for an ideal profile, both for an employer and an...
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Creating a winning CS Culture
Whether it’s a startup or a long-established enterprise, for every company culture is important because it binds the whole organization together and serves as the fuel for an active, healthy, and successful work team. In this episode, our guest Eduardo Amorim, Global Head of Customer Success at...
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CS: Not Just for SaaS Anymore
Whether it is the growth in the number of people now working in CS departments or the 20,000 attendees to the most recent Pulse Everywhere event, Customer Success is only getting bigger and better. What does Customer Success look like and feel like in other models like B2B, public sector, or…
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Nailing your Customer Engagement Strategy
How and when is it the right time to engage with our customers? Rule #1: Customer engagement should never have a cookie-cutter approach. In today’s episode, our host is joined by Flexential’s Senior Manager of Customer Success Operations and Senior Director of Customer Experience Strategy…
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Introducing Digital Touch Customer Success
During the last 18 months organizations have started to focus on introducing digital customer success strategies not only for their higher-paying customers but for the long tail of smaller buyers. One of the organizations that has done a great job in bringing this program to life is Sitecore. In...
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Business Transformation in an Enterprise Business
Software AG, one of the biggest software businesses in Europe, recently faced a huge transformation that shook up its 10,000 enterprise customers in over 70 countries and almost 5,000 employees. To talk about the massive Helix Project we talked to Andrew Cutler, Strategy, Transformation, and...
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The 5 Pillars of CS
In the age of hyper-growth for customer success, it is vital to have solid foundations over which you can build and expand. What are the pillars that will ensure a good alignment once your team has grown to dozens or even hundreds of people? Are these foundations the same for every company? In…
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Navigating your career in Customer Success
Only a few years ago there was only one role in the customer success world, Customer Success Manager. But as things have evolved and success has become more specialized, a bunch of new roles have popped up in this space. To talk about how to navigate your career in the customer success world, we...
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Mind the "Outcome" Gap
How can you deliver and demonstrate business value to a wide range of different personas? Everyone has a different idea of what success means and meeting every standard can be really challenging. To help us understand the “outcome gap”, our host Adam Joseph sits with Rav Dhaliwal, Investor, and...
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Customer Onboarding
Onboarding is the most critical part of the customer journey, get it wrong and you’re behind the eight ball from the very beginning. In today’s episode, our host Adam Joseph talks to the President and Customer Onboarding Leader at Springboard Solutions, and author of the book Onboarding Matters,...
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Pooled CS Model
Welcome to The Gainsight Gamechanger Podcast, a space where we recognize and celebrate people who change the game of customer success and product experience for their companies, customers, teammates, and partners. Topic: Pooled CS Model One hotly discussed topic in the CS world today: How can you...
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The Definition of Value
Customer value is a crucial part of any business. Making sure your product is helping your clients achieve their goals is important. But how do you gather this information and use it correctly? In this episode of The Gamechanger Podcast, our host Adam Joseph sits with Christophe Labreure, Vice...
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Customer Centricity at Unit4
Customer success has to be a company-wide commitment and an ethos across the entire business. But, how do you make the promise of customer-centricity a reality? To dive deeper into this topic, our host Adam Joseph talks to Michelle MacCarthy, Global Head of Customer Success at Unit4. She shares…
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The Importance of the CCO Role
Chief Customer Officer (CCO) roles have become more and more popular in our industry, and even COVID was involved in the increasing demand for these roles in the field. In this episode, Adam is joined by Rosalyn Curato, CCO at Allovue, to chat about the importance of these roles inside the...
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Building Customer Programs
Customer programs are a great way for organizations to establish a fruitful relationship with clients, improve internal operations, and have a look at the important metrics that these programs throw. Customer programs bring great benefits to the business, but they require attention and work. In...
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The Art of the Executive Business Review
There is nothing worse than holding meetings that ultimately lead to a waste of time, and it is no secret that you need to be respectful of your team’s and customers’ time if you want to keep them all happy. Executive Business Reviews (EBR) are the way to reconnect with your customers and…
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Raising the profile of Customer Success Internally
When people think about Customer Success, their first thought may be around a business-customer relationship, when the work that takes place behind the scenes, within the team, is even more important. In today’s episode, our host, Adam Joseph, is joined by Troy Pratley, Head of Customer Success…
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Starting a CS Function from scratch
As many businesses are implementing the Customer Success philosophy in their framework, the need for the newest CS professionals to learn and become experts on the field is evident. Not only are the CS practices getting popular inside different ecosystems, but teams forming CS managers are…
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Moving from the back-office into Customer Success
Welcome to The Gainsight Gamechanger Podcast, a space where we recognize and celebrate people who change the game of customer success and product experience for their companies, customers, teammates, and partners. The Customer Success industry is constantly changing and evolving. In today’s…
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Lessons in Customer Success: Multitasking, Delegating, and Asking Why?
Welcome to The Gainsight Gamechanger Podcast, a space where we recognize and celebrate people who change the game of customer success and product experience for their companies, customers, teammates, and partners. The Customer Success philosophy has become the ally of many businesses from all...
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The Academic Approach to Customer Success
Welcome to The Gainsight Gamechanger Podcast, a space where we recognize and celebrate people who change the game of customer success and product experience for their companies, customers, teammates, and partners. The Customer Success philosophy has become the ally of many businesses from all...
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Creating the complete Customer Success team
Welcome to The Gainsight Gamechanger Podcast, a space where we recognize and celebrate people who change the game of customer success and product experience for their companies, customers, teammates, and partners. In customer success, teamwork is certainly a main pillar of the ecosystem. It…
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Learning from Churn and how CSMs can become better investigative journalists
Welcome to The Gainsight Gamechanger Podcast, a space where we recognize and celebrate people who change the game of customer success and product experience for their companies, customers, teammates, and partners. Losing customers to churn is painful, we can’t deny that, but it is key for...
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Customer Success - The International Perspective
Welcome to The Gainsight Gamechanger Podcast, a space where we recognize and celebrate people who change the game of customer success and product experience for their companies, customers, teammates, and partners. Customer Success has settled as a popular and prevalent practice for entire...
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Maternity Paternity Leave
Welcome to The Gainsight Gamechanger Podcast, a space where we recognize and celebrate people who change the game of customer success and product experience for their companies, customers, teammates, and partners. Having kids is certainly one of the most exciting and significant experiences of…
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The "A-Ha" Moment of Customer Success
Welcome to The Gainsight Gamechanger Podcast, a space where we recognize and celebrate people who change the game of customer success and product experience for their companies, customers, teammates, and partners. In the Customer Success field, it is certainly fulfilling for managers to witness...
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Customer Success Ideology
Welcome to The Gainsight Gamechanger Podcast, a space where we recognize and celebrate people who change the game of customer success and product experience for their companies, customers, teammates, and partners. The most successful organizations are the ones whose teams are synchronized, fueled...
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Product Led Customer Success
Welcome to The Gainsight Gamechanger Podcast, a space where we recognize and celebrate people who change the game of customer success and product experience for their companies, customers, teammates, and partners. Even though Product-Led Customer Success sounds trendy and fresh, it has been…
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How to Master Presentations in CS
Welcome to The Gainsight Gamechanger Podcast, a space where we recognize and celebrate people who change the game of customer success and product experience for their companies, customers, teammates, and partners. When you think about a presentation, you may immediately think about a conference...
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Panel Discussion - Customer Success and Mental Health - Part Two
Welcome to The Gainsight Gamechanger Podcast, a space where we recognize and celebrate people who change the game of customer success and product experience for their companies, customers, teammates, and partners. COVID19 brought enormous changes to our previously “normal” life. How we used to go...
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Panel Discussion - Customer Success and Mental Health - Part One
Welcome to The Gainsight Gamechanger Podcast, a space where we recognize and celebrate people who change the game of customer success and product experience for their companies, customers, teammates, and partners. The COVID19 pandemic heavily impacted our reality, as entire countries were forced…
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COVID-19 Impact and the State of CS in France
Welcome to The Gainsight Gamechanger Podcast, a space where we recognize and celebrate people who change the game of customer success and product experience for their companies, customers, teammates, and partners. COVID-19 caught humanity off guard: immediate and mandatory lockdowns across…
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Customer Success and the New "Remote Reality"
Welcome to The Gainsight Gamechanger Podcast, a space where we recognize and celebrate people who change the game of customer success and product experience for their companies, customers, teammates, and partners. Through uncertain times, the way you reach out to others will bring out who you…
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Trailer
In Gainsight’s GameChanger Podcast, host Adam Joseph interviews a slew of interesting guests from all over the globe, covering topics like product-led Customer Success, how to master presentations, returning to a Customer Success role following maternity/paternity leave, creating the complete...
About this show
In Gainsight’s GameChanger Podcast, host Adam Joseph interviews a slew of interesting guests from all over the globe, covering topics like product-led Customer Success, how to master presentations, returning to a Customer Success role following maternity/paternity leave, creating the complete Product or Customer Success team, and more. This podcast recognizes and celebrates people who change the game of customer success and product experience for their companies, customers, teammates, and partners. Our GameChanger guests are intuitive and authentic, achieving amazing success as a result of their boldness and willingness to challenge the status quo.
Hosted by
Gainsight / StudioPod Media
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