PODCAST · news
Global Services: FDI, CX, BPO & Tech
by Loren Moss
Publisher and industry analyst Loren Moss and guests discuss the trends in foreign direct investment (FDI), global site selection, customer experience (CX), outsourcing (BPO), shared services, and the underlying technology (IT) that enables and accelerates it all.
Episodes
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The Competitive Advantage AI Can't Copy
Artificial intelligence is transforming customer experience, but are companies focusing on the wrong things? In this keynote from CX Summit 2026, organized by BPro, AI strategist and speaker Tricia Wang explores why the businesses that rely solely on automation and optimization may be setting...
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How Colombia's Brands Train You to Expect Bad Service
AI is transforming customer service, but are companies making things worse instead of better? After attending the CX Summit in Cartagena, I share why so many brands are rushing to replace people with AI, and why that strategy could end up driving customers away. From frustrating chatbots to...
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ICMI's Brad Cleveland on Leading the Customer Experience
What does great customer experience leadership look like in the age of AI? At the CX Summit in Cartagena, Colombia, I sit down with customer experience expert Brad Cleveland, founder of ICMI and author of Leading the Customer Experience, to discuss the future of CX, the role of leadership, and…
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NAB Show 2026: The Tools That Are Changing Content Creation
Today I’m at the NAB Show 2026 in Las Vegas, one of the biggest events in media and broadcasting, and there’s a lot changing. Walking the floor, you can really see how fast things are evolving. From NDI and IP workflows starting to replace traditional broadcast infrastructure, to smaller and more...
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One Device to Run Your Entire Broadcast Setup - The YoloBox (Interview)
At the NAB Show 2026 in Las Vegas, I sat down with Yolanda Fang, Sales Manager of YoloLiv, to take a closer look at the YoloBox Extreme, a compact all-in-one live production system designed to replace a much larger traditional setup. If you're interested in live streaming gear, portable broadcast...
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How Brands Are Growing Podcasts in 2026 | NAB Show Interview
At the 2026 NAB Show in Las Vegas, I spoke with Robert Tuchman of Amaze Media Labs to discuss how companies are using podcasts and YouTube to build authority, generate leads, and scale their content strategy. Robert goes over why most podcasts fail to grow, how businesses can turn content into...
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The Solomon Islands: Untapped Business Potential?
The Solomon Islands sit at a pivotal moment. With the IMF’s latest review highlighting both resilience and vulnerability, this South Pacific archipelago faces a rare window to shift from resource-dependent industries toward high-value professional services, digital infrastructure, and sustainable...
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Why Investment Promotion Agencies Must Mature in a post-USAID World
What happens when the global development system that supported investment promotion for decades suddenly disappears? Today we break down the profound shift confronting investment promotion agencies as the U.S. withdraws from dozens of international institutions and dismantles programs like the...
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IMF 2026 Report: Is Honduras Ready for Tech & BPO Investment?
In February 2026, the International Monetary Fund completed a mission to Honduras, offering an important signal about the country’s economic trajectory. For executives in tech, BPO, and professional services, IMF assessments are key indicators of sovereign risk and investment climate. In this...
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Good news for Uzbekistan: A New Investment Deal with the U.S.
The United States and Uzbekistan have announced a new strategic investment partnership focused on critical minerals, energy, and infrastructure. The agreement, backed by the U.S. Development Finance Corporation (DFC) and Uzbek economic leaders, aims to expand joint investment across the entire...
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Navigating Nicaragua: A frank talk with an experienced CX CEO
When the "Rule of Man" outweighs the "Rule of Law," the traditional investment playbook goes out the window. We’re looking at a Nicaragua that boasts a rock-solid 3.4% growth and 2.7% inflation, yet faces a massive geopolitical pivot away from the West. I’m breaking down the IMF’s 2025 Article IV...
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Andrew Wrobel Unpacks "The Future of IT for 2026"
Is your business "future relevant," or just busy? Today, we sit down with Andrew Wrobel, Chief Reinvention Officer at Reinvantage, to deconstruct the findings of the Future of IT Report 2026. We dive deep into why Estonia continues to lead the pack, why Jordan is the surprise tech dark horse of…
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Charlotte Karera Makes The Case For Rwanda as a GBS & BPO Destination
Charlotte Umutomi Karera is the CEO of the Rwanda GBS Growth Initiative. In this discussion she elucidates Rwanda’s case as the best place to do business in Africa. Charlotte is charged with promoting the GBS (Global Business Services) sector in the country. The Rwanda GBS Growth Initiative...
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Sharmi Surianarain of Harambee Talks About Africa’s Untapped Talent Potential
During CCI Global’s grand opening of their 5,000 seat contact center in Nairobi, Kenya’s Tatu City business park, Loren Moss was able to speak with Sarmi Surianarain of Harambee on the untapped potential of Africa’s talent pool, especially in the areas of information technology and customer...
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Dear Boeing: Customer service begins with customers who are alive to use your product.
Aircraft manufacturer Boeing needs a clean sweep of its leadership that got the company into this mess; board and management. Bring in aviation people – not just people in the aviation industry, but people passionate about aviation. Tap the likes of Lockheed Martin, or Northrup Grumman. Tech...
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ABOUT THIS SHOW
Publisher and industry analyst Loren Moss and guests discuss the trends in foreign direct investment (FDI), global site selection, customer experience (CX), outsourcing (BPO), shared services, and the underlying technology (IT) that enables and accelerates it all.
HOSTED BY
Loren Moss
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Frequently Asked Questions
How many episodes does Global Services: FDI, CX, BPO & Tech have?
Global Services: FDI, CX, BPO & Tech currently has 15 episodes available on PodParley. New episodes are automatically indexed when they're published to the podcast feed.
What is Global Services: FDI, CX, BPO & Tech about?
Publisher and industry analyst Loren Moss and guests discuss the trends in foreign direct investment (FDI), global site selection, customer experience (CX), outsourcing (BPO), shared services, and the underlying technology (IT) that enables and accelerates it all.
How often does Global Services: FDI, CX, BPO & Tech release new episodes?
Global Services: FDI, CX, BPO & Tech has 15 episodes. Check the episode list to see recent publication dates and frequency.
Where can I listen to Global Services: FDI, CX, BPO & Tech?
You can listen to Global Services: FDI, CX, BPO & Tech on PodParley by clicking any episode. We provide an embedded audio player for direct listening, and you can also subscribe via your preferred podcast app using the RSS feed.
Who hosts Global Services: FDI, CX, BPO & Tech?
Global Services: FDI, CX, BPO & Tech is created and hosted by Loren Moss.
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