Group Dentistry Now Show: The Voice of the DSO Industry

Defending a DSO against cybercriminals requires far more than robust cybersecurity—it demands proper insurance coverage and timely legal guidance. In Episode 4 of the Dental Cyber Watch Live podcast, Bill Neumann (CEO of Group Dentistry Now) hosts a cyberattack simulation with Gary Salman (CEO of Black Talon Security), Carrie Millar (VP of Business Development at Dentist Insurance Services), and Brittany Cambre (Partner at Grubman Warner Berry). Together, the panel unpacks the complex operational, legal, and financial decisions dental organizations face when responding to a ransomware incident. The First 24 Hours: Why initial response decisions dictate long-term financial and legal risk. Legal Shielding: Establishing attorney-client privilege before internal missteps are documented. Cyber Insurance Pitfalls: Policy exclusions, coverage gaps, and where not to store your policy file. The Extortion Dilemma: Dark web negotiations, OFAC compliance checks, and the reality of 3-to-6-month recovery timelines. Industry News & Strategic Partnerships The episode opens with major industry developments, including a strategic partnership between Black Talon Security and Henry Schein One Tech Central. Through this alliance, Henry Schein One will deploy Black Talon's EAGLEi™ cyber risk management platform, providing automated vulnerability detection and remediation across dental networks.   The panel also discusses recent security breaches targeting prominent organizations like 1-800-DENTIST and DentaQuest. These incidents reinforce a stark reality: cybercriminals indiscriminately target dental entities of all sizes. Salman references recent comments from Palo Alto Networks' CEO highlighting the vulnerability of dental and medical infrastructure, emphasizing that healthcare represents one of the nation's highest-risk sectors.  The First 24 Hours, Evidence Preservation, and Legal Privilege In the simulation, a practice manager discovers a ransom note on a Monday morning. Initial reactions often involve IT attempting quick fixes—a mistake that can destroy digital evidence or overwrite firewall logs critical to proving whether Protected Health Information (PHI) was exfiltrated. Cambre emphasizes bringing in data privacy counsel immediately within the first 24 hours to cloak forensic investigations and internal discussions under attorney-client privilege: "A lot of things are said in the heat of the moment that you wish were never reduced to writing... 'We didn't do X, Y, or Z,' or 'This was done incorrectly and now we are facing the consequences of that.' All of that stuff becomes fodder for plaintiff's attorneys to be like, 'See, you knew you did something wrong.'" — Brittany Cambre Insurance Strategy & Coverage Gaps Millar notes that only 30% to 40% of dental practices carry standalone comprehensive cyber insurance, with many relying on basic malpractice endorsements that lack third-party liability or extortion coverage. She also cautions practices against storing policy documents on their local network: "When we set the policies up, we say to people, 'Please do not save your cyber insurance policy on your computer,' because that's one of the first things that the hackers will look for. If they know your policy limits, that's exactly what they're going to ask for first." — Carrie Millar Furthermore, Millar cautions that a policy limit acts as "one bag of money" shared across forensic investigations, extortion payments, and subsequent legal defense. Without realizing how costly even a small cyberattack can be, organizations routinely operate under a false sense of security, discovering too late that their coverage falls far short. Check out this Group Dentistry Now article by Carrie Millar for more insights: Commercial Insurance Loss Trends in the Dental Industry  Extortion, Compliance, and Class-Action Lawsuits When backups are encrypted, organizations are forced to negotiate ransom demands on the dark web. Cambre highlights that counsel uses negotiations as a stall tactic to gather "proof of life" (verifying stolen data) while completing Office of Foreign Assets Control (OFAC) checks to ensure funds do not go to sanctioned entities. Even after paying or receiving decryption keys, recovery is rarely instantaneous. Wiping infected workstations, rebuilding servers, and re-integrating practice management, imaging, and revenue cycle software takes significant time: "It's not a two or three week problem... In many of these cases, there's tremendous pain for three to six months. It's just the reality of it." — Gary Salman Cambre adds that class-action lawsuits are filed with "near mechanical regularity" following public breach reports on regulatory portals. Salman concludes that executive leadership—not just IT vendors—must maintain active visibility into cyber risks, maintain an incident response plan, and test security controls regularly. The Path to Cyber Resilience To safeguard their future, DSO leadership must pivot from reactive IT maintenance to proactive, board-level risk management. True resilience requires a unified strategy, leveraging real-time security metrics and robust prevention controls while maintaining comprehensive cyber insurance and pre-established legal counsel to ensure the organization is prepared to navigate the complexities of the modern threat landscape. If you're unsure of where your organization stands today, schedule a cyber risk review.  Introducing ONIX Alliance, Healthcare Technology Leaders Exchange ONIX Alliance allows healthcare technology executives from single practices to massive multi-site health systems to knowledge share on what works within their organizations regarding AI deployment, cybersecurity defenses, cloud infrastructure, and the challenges of managing complex EHR platforms. Read the press release to learn more. DSO leaders can express interest in joining the community by visiting onixalliance.org. Thank you to our guest panelists: Carrie Millar, VP of Business Development, Dentist Insurance Services Carrie Millar is a self-proclaimed insurance nerd who somehow convinced people that reading insurance policies for fun is a perfectly normal career. With more than 20 years of experience helping dental practices manage risk, she loves turning confusing insurance language into plain English and helping clients sleep a little better at night. She is part of the leadership team at Dentist Insurance Services/FDA Services, a boutique insurance agency specializing exclusively in the dental industry. The agency focuses on serving dental practices, multi-location groups, and DSOs across the country and is proud to be the self-proclaimed nation's largest insurance brokers dedicated exclusively to dental practices. Brittany Cambre, Partner, Grubman Warner Berry Brittany Cambre advises healthcare providers and organizations on HIPAA compliance and data privacy matters, with a particular focus on breach and incident response. She regularly assists clients in responding to cybersecurity incidents and data breaches, guiding them through regulatory notification requirements, government and internal investigations, and potential litigation. Her approach emphasizes rapid response, risk mitigation, and practical solutions that allow healthcare organizations to continue operations while addressing regulatory and enforcement concerns. Grubman Warner Berry is a full-service litigation firm that is uniquely positioned to assist clients from small "mom & pop" businesses to Fortune 500 companies and everyone in between.  🚨 Recent notable healthcare cyber incidents: Cure Dental Data Breach Impacts Current and Former Patients: PII Exposed. Cure Dental, a dental practice located in Belton, Texas, disclosed a data breach that affected 878 individuals in the United States. The practice, which describes itself as dedicated to providing excellent dental care in a comfortable setting, discovered the breach on June 25, 2025. On Aug. 10, 2025, a ransomware group known as ThreeAM claimed responsibility for the attack. The group posted on the Tor network, claiming to have obtained data from the dental practice. Soniva Dental Care Data Breach Affects at least 30,000 Texans. Soniva Dental Care, a multi-location dental practice with 14 locations in the United States, disclosed a data breach after a ransomware attack was discovered in late May 2026. On June 1, 2026, six days after the breach was discovered, a ransomware group known as The Gentlemen claimed responsibility for the attack. The claim was posted on a dark web forum hosted on the Tor network. The group stated that it had obtained the organization's data and intended to publish the information within nine to 10 days. As of July 28, 2026, the ransomware group indicated the full dataset has been made publicly available and includes additional information types like patients' Social Security numbers. Dental Cyber Watch is sponsored by Black Talon Security, the recognized cybersecurity leader in the dental/DSO industry and a proud partner of Group Dentistry Now. With deep roots within the dental and dental specialty segments, Black Talon understands the unique needs that DSOs and dental groups have when it comes to securing patient and other sensitive data from hackers. Black Talon's mission is to protect all businesses from the devastating effects caused by cyberattacks—and that begins with a robust cyber risk mitigation strategy. To evaluate your group's current security posture visit www.blacktalonsecurity.com.

Dr. Aaron Havens, CEO, Dr. David Havens, COO and Mike Towle, CFO from Motor City Dental Partners discuss: Prioritizing infrastructure Maintaining a doctor-led culture Focusing on sustainable growth  To learn more about Motor City Dental Partners visit: https://www.mcdentalpartners.com/ Subscribe to our channel for more episodes and stay updated on the latest DSO news, insights, and events! If you like our podcast, please give us a ⭐⭐⭐⭐⭐ review on iTunes https://apple.co/2Nejsfa and a Thumbs Up on YouTube.

Alyssa Keefer, Director of Marketing from Archway Dental Partners, Kelsie Towner, Director of Marketing from Premier Dentist Partners & Grayson Allen, Director of Sales from Carenetic Digital discuss: Website compliance & security Online scheduling struggle Specialized vs. all-in-one  To learn more about Carenetic visit: https://careneticdigital.com/ or email Grayson at: [email protected] Contact Alyssa Keefer: https://www.linkedin.com/in/alyssakeefer/ To learn more about Archway Dental Partners visit: https://archway.dental/ Contact Kelsie Towner: https://www.linkedin.com/in/kelsie-towner/  To learn more about Premier Dentist Partners visit: https://premierdentistpartners.com/ Subscribe to our channel for more episodes and stay updated on the latest DSO news, insights, and events! If you like our podcast, please give us a ⭐⭐⭐⭐⭐ review on iTunes https://apple.co/2Nejsfa and a Thumbs Up on YouTube.      

Brittany Mook, Corporate Account Manager from NDX & Sandy Slobbe, RDH, MA from Today's Dental Network share their thoughts on: Digital adoption acceleration  The hidden cost of remakes Lab standardization To learn more about National Dentex Labs (NDX) visit: https://nationaldentex.com/. You can learn more about the DSO Lab Program here: https://nationaldentex.com/dso-lab-program You can also connect with Brittany Mook here: [email protected] or call her at 931.581.5390.  You can contact Sandy Slobbe here: [email protected] or call her at 813.482.8787.   Subscribe to our channel for more episodes and stay updated on the latest DSO news, insights, and events! If you like our podcast, please give us a ⭐⭐⭐⭐⭐ review on iTunes https://apple.co/2Nejsfa and a Thumbs Up on YouTube.

Lisa Arciga, Procurement Manager at Pearl Street Dental Partners, Tim Otto, CEO of Alcan Dental Cooperative & Riley Berg, Business Development Manager at Dental City discuss: Standardizing Procurement AI in Purchasing Last Minute Ordering To connect with Dental City visit: https://dentalcity.com/ or contact Riley Berg at [email protected] Connect with Lisa Arciga at [email protected] or visit https://www.pearlstreetdentalpartners.com/ You can also learn more about Alcan Dental Cooperative at https://www.alcandentalcooperative.com/ . Subscribe to our channel for more episodes and stay updated on the latest DSO news, insights, and events! If you like our podcast, please give us a ⭐⭐⭐⭐⭐ review on iTunes https://apple.co/2Nejsfa and a Thumbs Up on YouTube.

Dr. Peter Boulden, Founder of Bulletproof Dental Practice & Cory Pinegar, CEO & Founder of Reach discuss: The 61 AI touchpoints in dentistry A systems crisis in dentistry Human connection in the AI age If you are interested in learning more about Reach and their virtual assistant solutions that integrate with AI workflows visit: https://getreach.co/ To learn more about Bulletproof Practice visit: https://www.bulletproofdentalpractice.com/  To register for Bulletproof Summit on August 7th & 8th in Scottsdale, AZ visit: https://www.bulletproofsummit.com/ Subscribe to our channel for more episodes and stay updated on the latest DSO news, insights, and events! If you like our podcast, please give us a ⭐⭐⭐⭐⭐ review on iTunes https://apple.co/2Nejsfa and a Thumbs Up on YouTube.

Dr. Vishal Sharma, VP of Clinical Education & Operations at Spear Education shares his thoughts on: DSOs failing at clinical education Education as a performance & retention lever $3,500 per day associate production To learn more about Spear Education visit: https://www.speareducation.com/ You can also contact Dr. Sharma via email: [email protected] or on LinkedIn: https://www.linkedin.com/in/dr-vishal-sharma-78527543/  

Scott Graversen, Director of Facility & Dental Equipment Management of Smile Brands shares his insights on: Update on Smile Brands Managing facilities and equipment at scale Procurement & vendor partner strategies To learn more about Smile Brands visit: https://smilebrands.com/ You can connect with Scott Graversen on LinkedIn here: https://www.linkedin.com/in/scott-graversen/ Subscribe to our channel for more episodes and stay updated on the latest DSO news, insights, and events! If you like our podcast, please give us a ⭐⭐⭐⭐⭐ review on iTunes https://apple.co/2Nejsfa and a Thumbs Up on YouTube.

Dr. Marc Faber, CEO & Founder of Edge Dental Management joins the show for his second appearance. Dr. Faber discusses: How Edge leverages clinical efficiency to create successful practices NYC's newest dental school: Yeshiva University College of Dental Medicine  Using solutions like Isolite for efficiency & patient satisfaction More To learn more about Isolite Systems visit: https://www.zyris.com/ To learn more about Yeshiva Unversity's 3 year dental education program visit: https://www.dental.yu.edu/ If you'd like to connect with Dr. Marc Faber you can find him on LinkedIn: https://www.linkedin.com/in/marc-faber-a63706196/ Subscribe to our channel for more episodes and stay updated on the latest DSO news, insights, and events! If you like our podcast, please give us a ⭐⭐⭐⭐⭐ review on iTunes https://apple.co/2Nejsfa and a Thumbs Up on YouTube.

Priyanki Amroliwala, Senior Manager of Talent Acquisition & Greg Wappett, Chief Development Officer of 42 North Dental share their thoughts and strategies on: Doctor recruitment in 2026 Acquisition realities & strategies  Strategic growth initiatives Learn how the recruitment & acquisition teams work together at 42 North Dental.  You can learn more about 42 North Dental: https://www.42northdental.com/ If you are a dental student or dentist looking for a change, contact Priyanki: https://www.linkedin.com/in/priyanki/ Selling your practice or small group? Contact Greg: https://www.linkedin.com/in/greg-wappett/

Welcome to the third episode of Group Dentistry Now & Black Talon Security's Dental Cyber Watch Live. As dental groups rush to adopt artificial intelligence, many are spending on tools no one uses and feeding patient data into platforms no one controls. The result is wasted budget, hidden liability, and growing security exposure. In this episode of Dental Cyber Watch Live, Bill Neumann (CEO, Group Dentistry Now) sat down with Gary Salman (Co-founder and CEO, Black Talon Security) and Matthew McGaw (founder, DSO Compass; co-founder, Relay) to unpack the promise and peril of AI in dentistry. The clear message for DSOs of every size: AI is transformative, but only when paired with governance, training, and due diligence. Here are the key takeaways. Shadow AI: The Risk You Can't See Shadow AI is the unmonitored use of large language models — ChatGPT, Gemini, Claude — by employees without policy, oversight, or controls. Staff turn to these tools to work faster. The problem is that no one is watching what data goes in. Salman described the scope at a recent DSO event with roughly 20 leaders, representing practices from 10 to 200-plus locations. Most reported a mix of LLMs already in use across their teams. Few had standard operating procedures governing what could be entered. Fewer still had any technology to monitor that activity. The exposure is real. Information uploaded to a free model may be anonymized, but it can resurface when others ask similar questions. "When the product's free, you're the product. They're not doing you a favor." — Gary Salman, Black Talon Security For an organization handling protected health information, that is a compliance event waiting to happen. The fix doesn't require shutting AI down — it requires structure: enable privacy settings so platforms don't train on your data, write SOPs that define what can and cannot be entered, and train staff on why it matters. The AI Graveyard: Paying for Tools No One Uses The "AI graveyard" is where promising technology goes to die. It's the software a DSO bought with enthusiasm, then abandoned because of poor implementation, failed training, low adoption, or clunky integration — while the subscription keeps billing. McGaw pointed to two familiar culprits: "shiny object syndrome" and the "Hawaiian shirt guy effect," where a charismatic salesperson wins the room and the product never fits the problem. Neumann offered a grounded example. Some automations at Group Dentistry Now worked well. Others proved clunky and were better handled manually. A buried tool isn't just a wasted subscription. It drains training hours, erodes staff confidence in future rollouts, and makes the next investment harder to champion. The escape route is unglamorous but reliable: plan, implement, and train before you scale. Roll out to a small group, confirm adoption, refine the workflow, then expand. Design Backward, Build Forward The smartest framing of the conversation came from a concept Salman credited to Andy Farina of Destination DSO: design backward, build forward. Understand the problem you're solving first, then align products to it — never the reverse. Most purchasing runs backward. A leader sees an exciting tool, then invents a reason to need it. McGaw captured the trap: "Sometimes the problem that they think they have to solve isn't always the problem that is really the problem." Salman's advice for separating substance from hype was blunt: "Stay away from the shiny penny and buy the gold." Before any AI purchase, leaders should define the problem, set clear criteria for success, evaluate fit against those criteria, and only then buy. Vendor Due Diligence — and Who's Really Liable Many DSO leaders misunderstand a critical point: under HIPAA, breach liability sits with the healthcare entity — the DSO — not the software or technology provider. Assuming the vendor carries that risk is a dangerous shortcut. That makes cyber due diligence non-negotiable. Before signing with any AI vendor, ask: How do they access, store, and share data? Who, specifically, has access to it? What security measures protect it? Salman's larger point: security should be the first question in any technology evaluation, not the last. Too often it's raised only after the contract is signed and the data is already flowing. Building AI Securely The throughline of the discussion was AI governance, risk, and compliance treated as a foundation, not an afterthought. For organizations handling patient data, that distinction separates innovation from exposure. Leaders should expect real safeguards from any tool touching PHI: scrubbing confidential data like dates of birth, Social Security numbers, and patient health information on upload; annotating sources so answers can be traced; flagging possible hallucinations; and hashing files to protect their integrity. Pair those safeguards with disciplined implementation, and today's investment doesn't become tomorrow's graveyard occupant. Protecting What You've Built AI is a genuine opportunity for DSOs willing to pair ambition with discipline. The risk isn't the technology — it's deploying it without control. Three steps to start now: Audit current AI usage to learn which tools your team uses and what data flows into them. Establish AI governance and SOPs before the next tool goes live. Make vendor security due diligence standard, with security as the opening question. Is your DSO adopting AI faster than it can secure it? Get these fundamentals in place, and AI stops being a liability waiting to surface — and becomes the advantage it promised to be for your practice and your patients. Get the MAX Surgical Specialty Management Case Study: https://dso.pub/4v8OwfP  

We are about halfway through 2026 already. In this DSO Declassified, Bill Neumann runs through what to expect at the upcoming ADSO Summit where GDN will host the Emerging Dental Groups to Watch awards. Bill also looks back at the events that have already happened this year and what the rest of year has instore for the DSO and dental group industry. Takeaways include: The Emerging Dental Groups to Watch awards at the ADSO The rise of the intimate, invite-only DSO events What to expect for the rest of the year To learn about all of the important DSO events in the industry make sure you visit: https://www.groupdentistrynow.com/events/list/  

The Co-Founders of Pearl Street Dental Partners, David Meese, CEO & Dr. Robby Jennings, Chief Clinical Officer discuss: Their 27-year partnership  Choosing culturally aligned partners Their deep strategic partnership with Ivoclar Much more To learn more about Pearl Street Dental Partners visit https://www.pearlstreetdentalpartners.com/ Thank you to Ivoclar for sponsoring this podcast. To learn more about Ivoclar Learning Pathways visit: https://dso.pub/4dD237R Subscribe to our channel for more episodes and stay updated on the latest DSO news, insights, and events! If you like our podcast, please give us a ⭐⭐⭐⭐⭐ review on iTunes https://apple.co/2Nejsfa and a Thumbs Up on YouTube.

Andrew Smith, CEO of the Association of Dental Support Organizations rejoins the show to share: What to expect at the 15th annual ADSO Summit The Emerging Dental Groups to Watch awards & panel Updates on the ADSO's accomplishments this year DSOs and dental group practices can save 20% by using code DISC20GDNMEM. Visit https://dso.pub/ADSORegister26 The 15th annual ADSO Summit takes place in Chicago at the Hyatt Regency on June 15th - June 18th. 

Aaron Pugh & Scott Johnson from Together Media discuss Smile Together's unique hosted buyer event with one-to-one meetings & much more. The two share:  What makes Smile Together unique & what to expect Event details: October 1-3 in Las Vegas Special benefits for GDN's audience:  code GDN26 DSOs, emerging dental groups and solo practices can register at https://www.smiletogetherlive.com/ . Up to $600 flight reimbursement, up to 3 nights hotel covered, additional perks and if you use code GDN26 you receive and additional $500 benefit.  You can also connect with Scott Johnson on LinkedIn: https://www.linkedin.com/in/scott-johnson-54ba923/ or Aaron Pugh: https://www.linkedin.com/in/aaron-pugh-705b65/ .   

Brian Colao, Member & Director of the Dental Service Organizations for Dykema joins the show to share details about the 13th annual Dykema DSO Conference that you won't learn about anywhere else. Brian shares: The current state of the industry What to expect at the Dykema conference  Save $250 with code GDN26 Don't wait. Register now at https://dso.pub/Dykema26  The 2026 Dykema DSO conference takes place in Aurora, CO at the Denver Gaylord Rockies, July 15 - 17. 

Paul Keel, CEO of Envista with his over 20 years of experience in the dental industry discusses: Digitization transforming dentistry The growth of DSOs and dental groups Despite short-term volatility dentistry remains strong To learn more about Envista visit: https://envistaco.com/en To learn more about Envista's portfolio visit: https://envistaco.com/en/businesses  

Danny Abraham, CEO & Founder of Orca Dental AI & CephX joins the show and discusses: AI revolutionizing ortho diagnostics & workflow AI will become standard of care in orthodontics ROI from efficiency, outcomes & legal protection To learn more about CephX visit: https://cephx.com/ To contact Danny you can email him here: [email protected]      

Pete Swenson, CEO, Dr. Alan Law, Chief Clinical Officer, Specialty & Dr. Christopher Steele, Chief Clinical Officer, General Practice share Park Dental Partners story. Key takeaways include: timeline: from two dentists to NASDAQ doctor ownership & governance long-term strategy  Make sure to watch the video podcast version of this episode. Where we visit several Park Dental practices and sit down for an interview in their resource group office.  To learn more visit https://parkdentalpartners.com/

In the special episode Jane Levy, CEO of PlanForward interviews Sarah Friar, CFO of OpenAI. Jane then joins Phil Toh, President of The Smilist & Ron Kerensky, CIO of SGA Dental Partners to discuss: The rapid evolution of AI in healthcare & dentistry HIPAA compliance and data security Job roles evolving vs. disappearing To learn more about PlanForward and their membership platform visit: https://www.planforward.io/ you can also email Jane Levy at [email protected] To learn more about The Smilist visit: https://thesmilist.com/ or connect with Phil Toh at [email protected]  To find out more about SGA Dental Partners visit: https://sgadental.com/ or reach out to Ron Kerensky at [email protected]  To stay up to date on OpenAI visit: https://openai.com/ or you can follow Sarah Friar on LinkedIn here: https://www.linkedin.com/in/sarah-friar/  

Welcome to The Group Dentistry Now Show: The Voice of the DSO Industry! Katelyn Short, DSO Manager at Essential Dental Systems & Shawna Greer, RDH of The Try RDH explore: Hygiene workflow Reduce scaling time with TurboCR Standardization across multiple locations To learn more about Essential Dental Systems and TurboCR  visit: https://www.edsdental.com/ and https://edsdental.com/Turbo-CR/index.html If you would like to connect with Katelyn Short you can email her at [email protected] . If you have questions or would like to connect with Shawna Greer, RDH you can email her at [email protected] or follow her on Instagram at https://www.instagram.com/thetryrdh/ . Subscribe to our channel for more episodes and stay updated on the latest DSO news, insights, and events! If you like our podcast, please give us a ⭐⭐⭐⭐⭐ review on iTunes https://apple.co/2Nejsfa and a Thumbs Up on YouTube.

Welcome to the second episode of Group Dentistry Now & Black Talon Security's Dental Cyber Watch Live. As cyber threats evolve from basic extortion to destructive warfare, Dental Service Organizations face an entirely new landscape of risk. In episode two of Dental Cyber Watch Live, Gary Salman (CEO, Black Talon Security), Brian Colao (Director of Dykema's DSO Industry Group), Michael Friguletto (CEO, Beacon Oral Specialists), and Bill Neumann (CEO, Group Dentistry Now) unpack recent high-profile breaches and discuss how DSOs must adapt. The clear message for dental groups of all sizes: annual security checks are no longer enough.  

Dr. Victoria Yu, CEO of Elite Dental Partners, and Andy Steuerman, VP of Golub Capital reveal how they're disrupting the dental industry with EliteVantage - a groundbreaking program that offers dentists 51% ownership without writing a check. We explore: The evolution of DSOs The challenges facing new graduates drowning in debt Creating a modern path to equity & practice ownership To learn more about Elite Dental Partners & the EliteVantage program visit: https://www.elitedentalpartners.com/ Thank you to Reach for sponsoring this podcast. For all your virtual assistant needs visit https://www.getreach.co/

Heather Trombley, President & COO of DentalEZ, Jinesh Patel, Cofounder & CEO of UpTime Health and Dr. Scott Kalniz, CEO of Kalniz Consulting discuss: Shift from large capital purchases to predictable monthly subscriptions Smart connected equipment = predictive maintenance DentalEZ, Uptime Health & Darby partnership Much more To learn more about TotalOP visit https://dentalez.com/ & click on the TotalOp link.  To learn more about Uptime Health visit https://www.uptimehealth.com/ Connect with Dr. Scott Kalniz on LinkedIn - https://www.linkedin.com/in/scott-kalniz/  

Dr. Sunny Pahuja, Founder of the Dental Investment Group & Lifetime Smiles shares his knowledge and discusses: Investments & Operational Solutions Clinical Efficiency Tools like the Isolite System Tips for Young Clinicians & Seasoned Doctors The Dental Investment Group  To learn more about the Isolite system visit - https://www.zyris.com/isolite-systems/  To join 26K+ dentists in the Dental Investment Group visit - https://www.facebook.com/groups/dentalinvestmentgroup/    

Joe Lynch, Head of Go to Market at Dandy & Dalton Albertin, Director of Marketing & Business Development at Ladd Dental Group share their thoughts on: change management: analog to digital clinician-led digital transformation technology = retention, recruiting & efficiency To learn more about the world's largest digital dental lab, Dandy visit https://www.meetdandy.com/ To learn more about Ladd Dental Group visit https://ladddental.com/ Subscribe to our channel for more episodes and stay updated on the latest DSO news, insights, and events! If you like our podcast, please give us a ⭐⭐⭐⭐⭐ review on iTunes https://apple.co/2Nejsfa and a Thumbs Up on YouTube.  

Dr. Christina Blacher, Founder of Christina Blacher Consulting & Angela Severance, RDA, Training & Education Manager for DSOs at Ivoclar discuss: Education as a strategy not an event Standardizing treatment planning & materials Digital workflow integration Clear aligner therapy focused on function & oral health Access Ivoclar's Learning Pathways: free on-demand webinar series for DSOs - https://dso.pub/4jtCvNj Email Angela Severance, RDA: [email protected] LinkedIn: https://www.linkedin.com/in/angela-severance/ To learn more about Dr. Christina Blacher or to contact her you can visit her website: https://www.drchristinablacher.com/ LinkedIn: https://www.linkedin.com/in/christinadean/  Instagram: https://www.instagram.com/queenofinvisalign/  

Mostafa Khairzada, VP of Innovations & Product Development at PDS Health and Dustin Johnson, Co-Founder & CTO of SOTA Cloud discuss their recent partnership. They share thoughts on: Changing imaging software The importance of interoperability & integration Clinical workflow & user experience To learn more & schedule a demo visit https://www.sotacloud.com/ and click the Get a Demo button on the top right.  You can also connect with Dustin Johnson on Linkedin - https://www.linkedin.com/in/johnson-dustin/  To learn more about PDS Health visit https://www.pdshealth.com/ Connect with Mostafa Khairzada on Linkedin https://www.linkedin.com/in/innovateit/

Tony Seymour, President, Tate Roark, VP of Dental Enterprise & Amy Mendoza, Chief Marketing Officer of Alphaeon Patient Financing share: What is most important to patients when financing What is the #1 healthcare service patients will finance? % of patients that have delayed dental care due to cost More results & data points from survey To learn more please visit https://www.myalphaeoncredit.com/ or https://alphaeon.com/  You can also reach Tate Roark at [email protected] or find him on Linkedin at https://www.linkedin.com/in/tate-roark-51358331/ Subscribe to our channel for more episodes and stay updated on the latest DSO news, insights, and events! If you like our podcast, please give us a ⭐⭐⭐⭐⭐ review on iTunes https://apple.co/2Nejsfa and a Thumbs Up on YouTube.

Dr. Lincoln Harris, Founder and CEO of Ripe Global, shares his remarkable journey from practicing in remote Australia to revolutionizing dental education for DSOs across America. He discusses: Aviation principles & simulation technology Performance-based learning Measuring educational success & EBITDA growth To learn more visit https://www.ripeglobal.com/ You can also reach out to Dr. Roshan Parikh at [email protected] , Dr. Lincoln Harris at [email protected] or Kim Toovey at [email protected] Don't miss part two of this conversation featuring chief clinical officers sharing their real-world training results. Subscribe to our channel for more episodes and stay updated on the latest DSO news, insights, and events! If you like our podcast, please give us a ⭐⭐⭐⭐⭐ review on iTunes https://apple.co/2Nejsfa and a Thumbs Up on YouTube.      

Welcome to the first episode of Group Dentistry Now & Black Talon Security's Dental Cyber Watch Live.  As cybersecurity incidents rise in frequency and complexity, the burden of defense has shifted from the server room to the boardroom. In this first video episode, Gary Salman (CEO, Black Talon Security), Shawn Manis (CIO, Chord Specialty Dental Partners), and Bill Neumann (CEO, Group Dentistry Now) discuss why executive accountability is the defining theme for DSOs of all sizes in 2026. The trio discusses: The Accountability Inflection Point Breaking Down Silos Cyber Risk Rating Proactive vs. Reactive  To learn more visit https://www.blacktalonsecurity.com/     

Dr. Nyree Whitley, Chief Clinical Officer at mydentist & Dr. Gordon Barfield, Senior Clinical Manager at Overjet discuss: What a clinician-first diagnostic strategy looks like The dental regulatory & clinical environment in the UK Advice for clinical leaders evaluating AI in dentistry Much more To learn more about Overjet AI you can visit https://www.overjet.com/ and book a demo or connect with Dr. Barfield on Linkedin - https://www.linkedin.com/in/gordon-barfield-dds-ms-676a9516/ To learn more about mydentist you can visit https://www.mydentist.co.uk/ or connect with Dr. Whitley on Linkedin - https://www.linkedin.com/in/nyree-whitley-2a85b85a/  Subscribe to our channel for more episodes and stay updated on the latest DSO news, insights, and events! If you like our podcast, please give us a ⭐⭐⭐⭐⭐ review on iTunes https://apple.co/2Nejsfa and a Thumbs Up on YouTube.  

Nina Lewis, Vice President of RCM at Zimworks & SupportDDS joins the show to discuss: RCM & its impact on cash flow Leveraging tech & human capital KPIs to measure for healthy RCM To learn more, email Nina here - [email protected] or book a discovery call here - https://supportdds.com/book-discovery-call/

This is a must episode for clinical directors, dentists, dental assistants and hygienists. Walter Parra, VP of Marketing & Sales at Microcopy shares his thoughts: The Evolution of Single Patient Use (SPU) Products Quality and Customer Service as Differentiators Understanding the Needs of Group Practices To learn more visit https://microcopydental.com or contact Walter Parra at [email protected] 

Dr. Aman Kaur, Founder & President of Women in DSO & Dr. Greg White, CEO of Pepperpointe Partnerships discuss: Empower & Grow - March 5-7 Rise & Lead Program Upcoming Global Summits Much More Save 20% by using code GDN26 on registration here - https://dso.pub/WDSO26 To learn more about Women in DSO visit - https://womenindso.org/    

Dr. Aman Kaur, Founder & President of Women in DSO & Dr. Greg White, CEO of Pepperpointe Partnerships discuss: Empower & Grow - March 5-7 Rise & Lead Program Upcoming Global Summits Much More Save 20% by using code GDN26 on registration here - https://dso.pub/WDSO26 To learn more about Women in DSO visit - https://womenindso.org/    

AJ Peak, Founder of Peak Dental Services and CEO of Health Wealth Capital joins the show and discusses: His Journey Scaling Peak Dental  Understanding Sale-leasebacks Leverage RE to Unlock Capital, Fund Growth & Maximize Valuations.  To learn more visit - https://www.healthwealth.capital/ To contact AJ Peak directly you can email him at [email protected]  

Dr. Sameer Puri, Chief Clinical Officer of Imagen Dental Partners joins the GDN Show. He discusses: The Rise of Imagen Dental Partners Piloting, Evaluating & Implementing Diagnostic AI The Future of Technology & AI in Dentistry Thank you to Overjet AI for sponsoring this episode. To learn more about Overjet visit - https://www.overjet.com/ or schedule a demo here - https://dso.pub/OverjetDemo To learn more about Imagen Dental Partners visit https://www.imagendentalpartners.com/ You can also reach out to Dr. Puri for more information on both Overjet AI & Imagen Dental Partners here - [email protected]     

Dr. Matthew Miller, Associate Professor, Department of Restorative Sciences, UNC Adams School of Dentistry joins the GDN Show. Dr. Miller takes us through the evolution of dental bonding agents and highlights today's innovations. He discusses: history of bonding agents simplicity, strength & universal use technique & education much more To contact Dr. Matthew Miller: Email: [email protected] Learn more about OptiBond Universal 360: Visit https://www.kerrdental.com/en-us or go to https://dso.pub/360.

Kim Larson shares her thoughts with Bill Neumann in this end of year DSO industry discussion. Topics include: Top articles, trends & podcasts of the year on GDN Emerging Dental Groups to Watch award update GDN's new Insider Access Event deep dive Much more  Thank you to all of our loyal emerging dental group & DSO viewers, listeners and readers. A big thank you to our advertisers and our editorial board. Happy 2026. 

Dr. Mark Sivers, Partner of Aligned Dental, Callie Elmore, the Executive Director of the AADGP, and Dan Redifer, CEO of Lavender Dental Group discuss: The February 4-6 AADGP event in Austin, TX Lavender Dental Group's story Doubling down on collaboration & networking Use code gdnow26 save 25% at https://www.aadgp.org/aadgp2026/ Learn more about the AADGP here - https://www.aadgp.org/ Learn about Lavender Dental Group here - https://www.lavenderdental.com/    

Jonathan Gegerson, a dental industry veteran and three-time cancer survivor joins the show. Prepare to be inspired as Jonathan shares his journey which includes: His diagnosis & treatment Healing & family connection Establishing a retreat for survivors Please support Jonathan by purchasing his book, Perspective-C. The proceeds from this book go to establishing a retreat for cancer survivors and their families. You can buy Perspective-C on Amazon here - https://dso.pub/PerspectiveC      

Daniel Barsotti, Director of Special Markets (DSO) joins the GDN show. He shares his thoughts on: The Importance of Change Management Creating a Supportive Culture Data-Driven Decision Making To learn more about MaxAssist & schedule a demo visit https://maxassist.com/ You can email Daniel Barsotti here - [email protected]  You can also find Daniel on LinkedIn here - https://www.linkedin.com/in/daniel-barsotti/ If you like our podcast, please give us a ⭐⭐⭐⭐⭐ review on iTunes https://apple.co/2Nejsfa and a Thumbs Up on YouTube.

Marissa Buess, National Prevention & Care Sales Specialist at Ivoclar, Andrea Edelen, Director of Hygiene & Clinical Support at Mortenson Dental Partners and Jerin Murray, Director of Hygiene at Interdent discuss: The journey from clinical hygiene to leadership roles Mentorship and support for hygienists The importance of partnerships in the DSO industry To learn more about Ivoclar and their group dentistry program you can reach out to Marissa Buess - [email protected] To learn more about Cervitec Plus visit - https://www.ivoclar.com/en_us/shop/search/products?text=cervatec You can connect with Andrea Edelen - [email protected] or learn more about Mortenson Dental Partners - https://mortensondentalpartners.com/ You can connect with Jerin Murray - [email protected] or to learn more about Interdent - https://www.interdent.com/    

The Emerging Dental Groups to Watch awards presented by Kim Larson, Co-Founder & COO of Group Dentistry Now. Kim Larson provides insight into the winners before they accept their dental group's award. Each winner provides insights into their success during this live award ceremony in Salt Lake City. The 2025 Emerging Dental Groups to Watch winners include: Mike Baird, CEO of Accelerate Dental Mark Censoprano, CEO of MAX Surgical Specialty Management Dr. Jason Mann, Chief Dental Officer & Co-Founder & Phil Cassis, Co-Founder & CEO and the team from Providence Dental Partners Dr. Viren Patel, Founder & CEO and Jacquelyn Vasquez, President of Operations of Smile Obsession Dental Dr. Brad Hughes, Founder & CEO and his team from Vision Dental Partners Dr. Sean Tomalty, CEO & Founder of EKOS Dental Group (audio only)  To read more about the 2025 Emerging Dental Groups to Watch winners read the full article - https://www.groupdentistrynow.com/dso-group-blog/emerging-dental-groups-25/

This is the audio version of the article which is featured on Group Dentistry Now's website. Andrea is President of Breaking Glass Inc., an HR Consulting Firm, a seasoned HR executive with over 30 years in various industries driving culture and engagements strategies. Andrea is the former Chief People Officer for Guardian Dentistry Partners (GDP) where she built the HR strategy and infrastructure during their rapid growth.

Brad Pingle, Vice President of Sales & Marketing at Bien Air discusses: the transition from air-driven to electric handpieces in the U.S. market the impact of dental schools  standardization & streamlining  To learn more visit https://dental.bienair.com/en_us/  or visit https://bienairacademy.com/ You can also reach Brad Pingle at [email protected]  Subscribe to our channel for more episodes and stay updated on the latest DSO news, insights, and events! If you like our podcast, please give us a ⭐⭐⭐⭐⭐ review on iTunes https://apple.co/2Nejsfa and a Thumbs Up on YouTube.    

This panel discusses dental operations and leveraging AI to assist with RCM. Nicole Collard, Technology Operations Mgr. at Tend, Dr. Greg Wu, Owner of Emerson Dental, Troy Andrews, Product Mgr. at DentalxChange & Dan Feimster, VP of Product Mgt. at DentalxChange share their thoughts on: AI as a game changer for efficiency The importance of data interpretation Embracing change with confidence To learn more, you can visit https://www.dentalxchange.com/ You can connect with Dan Feimster on Linkedin - https://www.linkedin.com/in/dfeimster/ or Troy Andrews on Linkedin - https://www.linkedin.com/in/troy-andrews-a55ba2bb/ To learn more about Tend visit - https://www.hellotend.com/ You can connect with Nicole Collard on Linkedin - https://www.linkedin.com/in/nicolecollard1993/ Connect with Dr. Greg Wu, Owner at Emerson Dental here - https://www.linkedin.com/in/gregory-wu-7708211/    

Ranked the #1 DSO Podcast! Welcome to The Group Dentistry Now Show: The Voice of the DSO Industry! Understanding Dental Front Office AI with TrueLark & The Smilist Phil Toh, Co-Founder & President of the Smilist & Eric Weeden, Head of Sales of TrueLark talk front office technology & AI: Change management in the age of AI Clearly defining front office AI Real world AI implementation  To learn more about TrueLark visit - https://truelark.com/ to get a demo of what TrueLark can do for your dental group visit - https://truelark.com/demo/ You can connect with Eric Weeden of TrueLark via email - [email protected] or you can find him on LinkedIn - https://www.linkedin.com/in/ericweeden/ You can also learn more about The Smilist here - https://thesmilist.com/ or connect with Phil Toh on LinkedIn here - https://www.linkedin.com/in/philiptoh/ Subscribe to our channel for more episodes and stay updated on the latest DSO news, insights, and events! If you like our podcast, please give us a ⭐⭐⭐⭐⭐ review on iTunes https://apple.co/2Nejsfa and a Thumbs Up on YouTube.

Dr. Miles Beckett, CEO of Flossy & Dr. Summer Kassmel, Owner of Castle Peak & Avon Dental have a lively discussion on: The current state of AI in dentistry Empowering staff through automation Patient engagement = patient satisfaction To learn more about Flossy visit https://www.flossy.com/ Meet Fiona, your friendly AI dental receptionist - https://www.flossy.com/fiona-call-an-agent You can find Dr. Miles Beckett on LinkedIn -  https://www.linkedin.com/in/miles-beckett-578b755/ You can also connect with Dr. Summer Kassmel on LinkedIn - https://www.linkedin.com/in/dr-summer-kassmel-8936a62bb/ Subscribe to our channel for more episodes and stay updated on the latest DSO news, insights, and events! If you like our podcast, please give us a ⭐⭐⭐⭐⭐ review on iTunes https://apple.co/2Nejsfa and a Thumbs Up on YouTube.