PODCAST · business
Hospitality Academy
by Susan Pannozzo
Sharing hospitality industry tips and advice for hoteliers on a variety of topics designed to make your life a little easier and your operation more profitable. Tune in for regular interviews with hospitality industry professionals with a proven reputation for success.
Episodes
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EP #41 – Creating a Customer Service Culture with Micah Solomon
Creating a Customer Service Culture with Micah Solomon In this episode, Susan is joined by Micah Solomon, a world-renowned consultant and trainer in customer service, consumer trends, and company culture. He is the author of IGNORE YOUR CUSTOMERS (AND THEY’LL GO AWAY): The Simple Playbook for...
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EP #40 – Crisis Readiness for the Hospitality Industry
Crisis Management Strategist Melissa Agnes Understanding what it takes to be crisis-ready is essential for any organization, but in the hospitality industry, we are especially vulnerable to crisis and must proactively train our teams to be prepared for any and all foreseeable events. In this...
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EP #39 – The Power of Moments with Author Chip Heath - Hospitality Academy
How To Create Defining Moments Without Breaking the Bank. In a world full of cell phones, crystal clear video, and instant gratification, creating an impactful guest experience is harder than ever. The good news is there are still ways to create defining moments that connect with your guests, are...
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EP #14 – Human Trafficking and how to Recognize the Signs at your Property - Hospitality Academy
Did you know that in 2014 the most popular venue for human trafficking was hotels and motels? It’s true, and it’s one of the reasons to know the signs of human trafficking. Here to share her expert advice on the matter is Audrey Roofeh of Polaris Project, an organization devoted to ending human...
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EP #10 – A Day in the Life of the Frontline Staff with Kelly Long - Hospitality Academy
Training should be based on reality, not just theory. Have you ever sat through a training and been bored to tears? Or maybe it felt like the training just wasn’t relevant to your work. Someone who is committed to changing that is Kelly Long. Kelly is a senior training consultant with a…
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EP #6 – Industry Training Consultant, Joleen Emery Shares Insights On Training New Hires - Hospitality Academy
Industry Training Consultant, Joleen Emery Shares Insights On Training New Hires Because employee turnover and staff retention are such critical pieces in running a successful hotel we’re revisiting the topic of training. Last week we had Scott Sisk with us to talk about the onboarding process…
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EP #5 – New Employee On-boarding with GM Scott Sisk - Hospitality Academy
General Manager, Scott Sisk of the Holiday Inn Express & Suites in Alvarado, TX is here for episode 5 of Hospitality Academy to discuss that very topic. On this episode he shares how using a well thought out onboarding checklist for new front desk agents has helped him to dramatically reduce...
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EP #4 – Interview with Hotel Quality Consultant, Kim Montijo - Hospitality Academy
Interview with Quality Consultant – Kim Montijo What differentiates a superb hotel from just an average one – and how can you make sure you fall into the first category (and not the latter)? Here to provide insights and specific examples you can follow is Quality Consultant, Kim Montijo. Kim has...
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EP #3 – Steps to prepare for Hurricane Season with Bryan Jackson - Hospitality Academy
Learn steps to prepare for Hurricane Season from Bryan Jackson, a hotel General Manager who has been through his share of storms. Do you know what to do in the event of a hurricane? Even if your area doesn’t get hurricanes you can learn some lessons on being prepared for disasters on today’s…
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EP #1 – Welcome to Hospitality Academy - Hospitality Academy
Welcome to Hospitality Academy! In this introductory episode, I introduce you to what the show is all about, who it is intended for and what to expect from each episode. Welcome to Hospitality Academy! In this introductory episode, I introduce you to what the show is all about, who it is intended...
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ABOUT THIS SHOW
Sharing hospitality industry tips and advice for hoteliers on a variety of topics designed to make your life a little easier and your operation more profitable. Tune in for regular interviews with hospitality industry professionals with a proven reputation for success.
HOSTED BY
Susan Pannozzo
CATEGORIES
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Frequently Asked Questions
How many episodes does Hospitality Academy have?
Hospitality Academy currently has 10 episodes available on PodParley. New episodes are automatically indexed when they're published to the podcast feed.
What is Hospitality Academy about?
Sharing hospitality industry tips and advice for hoteliers on a variety of topics designed to make your life a little easier and your operation more profitable. Tune in for regular interviews with hospitality industry professionals with a proven reputation for success.
How often does Hospitality Academy release new episodes?
Hospitality Academy has 10 episodes. Check the episode list to see recent publication dates and frequency.
Where can I listen to Hospitality Academy?
You can listen to Hospitality Academy on PodParley by clicking any episode. We provide an embedded audio player for direct listening, and you can also subscribe via your preferred podcast app using the RSS feed.
Who hosts Hospitality Academy?
Hospitality Academy is created and hosted by Susan Pannozzo.
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