PODCAST · education
How To: 911
by How To: 911
The educational discussions of the first-first responders, 911 operators, who just want to save lives and help people. Email us at [email protected] us on Instagram @HowTo911Podcast
Episodes
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New Year New Episode
It's been a long time coming, but we're finally back. In this episode Sami goes over the changes the last year or so have been. As well as what is to come. Not to spoil anything, but there has been a lot of growth and a lot of things that will be discussed in this episode when regarding our…
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BONUS: Interview with Dr. Richards
Today Erica and Sami had the pleasure of interviewing in-house clinical psychologist Dr. Richards. We're back at the mental health train and take a ride down what it means to be an in-house psychologist for first responders. Both Sami and Erica learn a lot, as always, and love shedding light on…
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PSA 24: Emergency Number Professional (ENP)
Hello everyone! Welcome to this episode where Erica takes the lead and talks about what an Emergency Number Professional (ENP) is and the steps made to become one. We also discuss briefly what NextGen 911 is which we might go into more detail if you all like in another episode Erica talks about…
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BONUS: Interview with LFRA Division Chief Ward
Hello everyone, welcome back! We're getting into our other user agencies and interviewing our first member of Loveland Fire Rescue Authority! Please welcome Greg Ward and enjoy all of the fun stuff he talks about. He even teaches Sami and Erica a thing or do about the daily operations of Loveland...
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PSA 23: Hiring Process
Hello everyone and welcome back to our latest episode! We apologize if again the audio is a little wonky, we're recording over Zoom from the comfort of our own homes. This also means there's some weird technology things going on, shocker, and some weird interference we have with the audio, but…
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BONUS: Interview with Jamison & Leslie from RapidSOS
Hello everyone, this was a fun episode for us! We got to interview Jamison and Leslie from RapidSOS. We've talked about RapidSOS several times on the podcast and this was such a big learning experience for us! Sorry the audio is a little rough, we recorded through Zoom which didn't seem to be the...
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PSA 22: Alarm Calls & Premise Information
Hello everyone! Sami and Erica are back today with a very important episode for our listeners who are, or know someone who is a business owner or utilize alarms in their everyday life. Things like burglary or medical alarms are vital to someone's life for security or access to get help, but that...
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BONUS: Interview With Evidence Technician Nate Schadewald
Hello everyone! Welcome back to another bonus episode where we talk to Nate Shadewald who has a very unique job here at the police department. Nate is our evidence technician and he talks to Erica and Sami what all the job entails! Enjoy! Subscribe to be notified when new episodes drop! Email us...
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PSA 21: Scam Calls
Today this impromptu episode is brought to you by coffee, last minute planning, and scam calls. We apologize about this episode being late, technology had a different idea on what we should cover for the episode so we did! Subscribe to be notified when new episodes drop! Email us any questions at...
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BONUS: Interview with Community Service Officer Ward
Welcome back everyone! We're back with Community Service Officer (CSO) Ward who does more than you'd think at the Loveland Police Department as well as some unexpected previous jobs! We really had a lot of fun with this one which we think you all can tell by listening! Subscribe to be notified…
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PSA 20: A Bit of Everything
Today Sami and Erica go over some topics that wouldn't have taken up a full episode on their own. But even with them being a smaller scale, they're just as important to know! Including a topic that was sent in by one of our listeners! If you have any questions or want us to go in depth about one…
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BONUS: Interview with Officer Casterline
Welcome back! Today Sami and Erica are meeting with Officer Casterline from the Loveland Police Department. Officer Casterline gives us a lot of perspective on all the collateral assignments offered at our agency and why he became a police officer, which is such a fun story! We hope you enjoy!...
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PSA 19: Civil vs. Criminal incidents featuring Officer Marner
Welcome back! Today we're joined with our unofficial third co-host Officer Marner who is educating Erica and Sami on the logistics of civil versus criminal law. As dispatchers we know the basics of what a civil situation is, but we don't know why, that's where Officer Marner comes in! We hope you...
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BONUS: Interview with Sergeant Colburn and Officer Goudy
Today Erica and Sami talk to two K9 handlers at the Loveland Police Department. Both Sami and Erica learned a whole bunch of things they didn't know before including a fun fact about human squeaky toys! As well as just how complicated it is to become a K9 officer. We hope you enjoy this episode!…
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PSA 18: Trainee and Trainer
Welcome back! Today Erica and Sami discuss what it's like to be a trainee in a 911 dispatch center as well as what it's like to be the trainer. They go in depth about what is expected from both positions, why this job is as awesome as it is, but also why this job isn't for everyone! We hope you...
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BONUS: Interview with Ryan Fields-Spack with FirstNet
Hello everyone! This episode we're taking a different approach to our episodes and we're talking about one of the amazing ways of how 911 works. In our interview with Ryan Fields-Spack, director of policy and strategy at FirstNet, we get nerdy about how vital first responder communication with…
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PSA 17: Police & Dispatch Response to Active Assailants feat. Officer Marner
Today Erica and Sami talk about how dispatch handles an active assailant situation, but first they talk to Officer Marner who is an active assailant instructor at the Loveland Police Department. He talks about tactics and the ins and outs of training it takes for officers to go into an active...
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BONUS: Interview with LECC's, Rachel Bondy
Welcome back! Today we talk to one of our very own dispatchers, Rachel Bondy. Rachel is now a communications supervisor with our department, and we had a lot of fun learning what else she does besides dispatching! Subscribe to be notified when new episodes drop! Email us any questions at...
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PSA 16: Answering FAQs About 911 featuring Matthew From LCCC
Welcome back everyone! We're here for our one year anniversary episode where we're doing things a little different. Firstly, this is something that is best seen on our YouTube! But, if you’re an audio kinda person that’s okay! Just be aware you’re missing out a little. Today, we’re answering FAQs...
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BONUS: Interview with Officer Marner
Welcome back to another bonus episode of HT: 911! Today Sami and Erica have Officer Marner on as a guest who talks all about Loveland Police and the side gigs he does such as being involved with the Special Olympics! We enjoyed learning from Officer Marner's perspective about the job and what...
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PSA 15: Common Medical Call Taking Procedures Part 2
Here is the long waited part two of our medical call taking procedures! This half Sami and Erica walk you through the Emergency Medical Dispatch (EMD) procedures we follow for every single medical call. If you'd like a visual for our handheld card sets to work through EMD, you can watch both…
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BONUS: Interview with Officer Eisentraut
Today Sami and Erica talk to someone they're familiar with... or at least more familiar than usual. Officer Eisentraut used to be a dispatcher before being a Police Officer for the city of Loveland and she gives some great insights about it. Such as some perks transitioning from dispatching to...
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PSA 15: Common Medical Call Taking Procedures Part 1
On this short-ish episode, Erica and Sami talk about the always asked questions when calling 911 for medical calls. This episode was also made on video, but due to the two parts, we won't upload the whole video until March 1st. So for now just enjoy this small beginning to a very long discussion…
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BONUS: Interview with Detective Schnorr
This episode Erica and Sami talk to one of the Loveland Police Departments Detectives! Detective Schnorr tells them the ins and outs of what detective work looks like. As well as things often misunderstood by the public about what it's like to be a detective. Subscribe to be notified when new...
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PSA 14: Common Police Call Taking Procedures
Today Erica and Sami talk about things to expect to answer when calling for the police. Again, they can't cover every single situation, but just know most of the time these are the main questions to expect to be asked. Subscribe to be notified when new episodes drop! Check us out on YouTube at…
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PSA 13: Reporting impaired drivers feat. Officer Gates
This episode is a collaboration of what officers and dispatchers need when reporting impaired drivers. Sami and Erica interview Loveland Police Officer Gates who, like most officers, is passionate about removing impaired drivers from the roads. They discuss the ways to report impaired drivers in...
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PSA 12: Common fire call taking procedure
In this episode Erica and Sami go into depth about questions asked during calls for service related to the fire department. Though they get off track a bit with more scenarios than questions, hopefully you all can keep track and understand. Also this is the beginning of police, fire, and medical...
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PSA 11: Mental Health & Co-Responders featuring Jesse Boyd & Sue Dokter
If you or a loved one are in crisis, SummitStone Health Partners’ Behavioral Health Urgent Care services are here for you. In Larimer County, Colorado, you can call 970-494-4200 (Option 4) or text TALK to 38255 anytime, day or night. On this episode Erica and Sami discuss mental health crisis and...
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PSA 10: PTSD & resiliency featuring Jim Marshall
This episode is our final in the dispatch wellness trilogy! Erica and Sami talk to Jim Marshall from the 911 Training Institute about PTSD in dispatchers. They delve into some deep talks about what it's like to answer that 911 call. Jim also dives into the 9 risk factors all 911 dispatchers face....
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PSA 9: PTSD & resiliency featuring Ryan Dedmon
This episode kicks off part two of our dispatch wellness trilogy. Today Erica and Sami are talking about PTSD and resiliency in the 911 community with special guest Ryan Dedmon from the 911 Training Institute. Listen and learn about how 911 operators can be affected by their job in more ways than...
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PSA 8: Empathy fatigue
Today Sami let's Erica take the reigns and talk about a not so fun topic about 911, empathy fatigue. Not to be confused with compassion fatigue. This is something that people can experience in very day life and we just want to bring awareness to the 911 community that has to go through it as…
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BONUS: Interview with Officer Lorenzen & Officer Mayers
In this episode there are two special guests! Traffic Officers Lorenzen and Mayers are talking about what being a Traffic Officer at the Loveland Police Department means. As well as educate all of you on how to be safer and better drivers! Listen to the end for a funny clip that didn't quite make...
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PSA 7: Locations from cell phones
In this episode, Erica and Sami talk about the many ways how locations and cell phones don't always go hand in hand. Sami's back at it with some numbers and lots of math. Erica talks about the requirements for cell phone companies to provide accurate locations. As well as some cool futuristic...
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BONUS: Interview with Officer Helgenberger
In this episode Erica and Sami interview Loveland Police Officer Helgenberger! Officer Helgenberger talks about all things including what it's like to be a "lady cop". As well as another cool podcast for you all to check out! Subscribe to be notified when new episodes drop! Check us out on…
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BONUS: Interview with Sergeant Ertman
On this episode, Erica and Sami are meeting with Sergeant Ertman with the Loveland Police Department! You all get to learn the likes, and dislikes, about being a Sergeant, as well as other cool things, such as bomb squad! Who doesn't like to hear about things that blow up?! Subscribe to be…
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BONUS: Interview with Chief Ticer
For all our podcast/audio listeners, we're now on YouTube. This episode marks the first one of very many yet to come! On the first ever video for How To: 911, Erica and Sami talk to Loveland Police Department's Chief of Police, Chief Ticer. The Chief walks Erica and Sami through who he is and…
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PSA 6: Languages supported by 911
Welcome back to our sixth PSA! Today Sami and Erica talk to everyone about the languages supported by 911 and the technology that supports it. Also Erica and Sami find the one thing they have in common, Erica gets distracted by a large squirrel, and there's actual 911 calls for you all to enjoy!...
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PSA 5: Text to 911
In today's episode Erica and Sami uncover the mysterious world of texting 911. Sami once again has some cool statistics and some interesting stories! Sami also confuses Erica once more and they apologize in advance for making you sit through the confusion. Don't forget to check out the sources to...
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PSA 4: 911 Hang Up Calls
In this episode Erica and Sami cover 911 Hang up calls which affect a 911 center more than you'd think. They also cover various ways of how 911 may get dialed so that you don't have to! Sami and Erica also discuss Kari's Law and how that has made changes to the world of 911. Sources for this...
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BONUS: LECC and LCCC differences
Today we bring you another bonus episode! This time with a very special guest, Matthew, who works at Larimer County Communications Center. Better known as "the County". Matthew will be discussing with us the differences between our two centers, some differences surprise even Erica and Sami. We...
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PSA 3: Where does 911 ring into jurisdictionally?
Yet again Sami and Erica bring you another educational episode, today its all about jurisdiction. They try their best to stay on topic and explain how jurisdiction affects 911 calls. Sami is stumbling on her words as usual and thankfully Erica is there to clarify all the acronyms thrown out along...
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BONUS: COVID-19 and 911 Update #2
Today Sami and Erica do one more episode regarding the updates on Covid-19 and 911 as well as play around with new equipment! Much shorter than the rest of the episodes but still has quick info in case you had any questions! Subscribe to be notified of new episodes! Check out larimer.org for any...
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PSA 2: What do 911 Operators do? Part 2
Erica and Sami finish up this large topic with part 2. In this episode they cover more of the police side of dispatching as well as talk about some fun (scary) statistics. Erica doesn't laugh at Sami's funny jokes and it's a little awkward to listen to, so sorry about that. Subscribe to be…
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PSA 2: What do 911 Operators do? Part 1
Today Erica and Sami dive into Part 1 of what do 911 operators do. They cover what the shifts look like at LECC (Loveland Emergency Communications Center) as well as what the call taker and fire/ems radio dispatcher does. You get to hear Sami speak in unknown accents as well as an awkward, but...
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BONUS: Covid-19 and 911 Update
Today Erica and Sami update you all with the new changes revolving around Covid-19. If you haven't already please go check out the first bonus episode covering the pandemic, otherwise you're missing out on a lot! This is definitely shorter than the last one but still has some very important...
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BONUS: Covid-19 and 911
Today Erica and Sami discuss the Covid-19 pandemic and how it affects 911. This one is a long one but definitely worth the listen to get information to help yourself and others. Subscribe to be notified when the next episode drops! Sources to check out from this episode: Larimer.org and...
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PSA 1: I called 911, what now?
In the very first episode Sami and Erica cover some of the most important parts of 911. You'll find the three questions asked during 911 calls. You'll also find Erica and Sami struggle when trying to understand the differences between rural and urban. As well as the difference between a question...
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Trailer: How To: 911
Welcome to How To: 911! This trailer is to give you a taste of the two voices you will be hearing, as well as what you can expect to hear from this educational podcast! Episodes will be posted the 1st and 15th of each month. Subscribe to be the instantly notified when the first episode drops and...
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ABOUT THIS SHOW
The educational discussions of the first-first responders, 911 operators, who just want to save lives and help people. Email us at [email protected] us on Instagram @HowTo911Podcast
HOSTED BY
How To: 911
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Frequently Asked Questions
How many episodes does How To: 911 have?
How To: 911 currently has 48 episodes available on PodParley. New episodes are automatically indexed when they're published to the podcast feed.
What is How To: 911 about?
The educational discussions of the first-first responders, 911 operators, who just want to save lives and help people. Email us at [email protected] us on Instagram @HowTo911Podcast
How often does How To: 911 release new episodes?
How To: 911 has 48 episodes. Check the episode list to see recent publication dates and frequency.
Where can I listen to How To: 911?
You can listen to How To: 911 on PodParley by clicking any episode. We provide an embedded audio player for direct listening, and you can also subscribe via your preferred podcast app using the RSS feed.
Who hosts How To: 911?
How To: 911 is created and hosted by How To: 911.
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