Episodes
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Handling the Difficult Customer
In this Podcast I discuss the chapter in my book "Customer Service: How to Survive it", entitled "Control, Cause and Effect: Handling the Difficult Customer". Based on survey data, up to 50% of people working in customer service do not comfortably deal with dissatisfied customers or customers…
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Why Poor Customer Service?
In this Podcast I introduce my philosophy on customer service, explain how it differs from other approaches and material on the subject, what gaps it fills in existing material and how other efforts to improve customer service will fail without these principles applied. If you did a survey of...
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Frequently asked questions
How many episodes does How to Survive Customer Service have?
How to Survive Customer Service has 2 episodes on PodParley. The most recent episode was published on January 25, 2013.
Who hosts How to Survive Customer Service?
How to Survive Customer Service is created and hosted by Myles Pang.
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