How To Train Your Workforce

Episodes

1. 13

   13. High Performance Coaching | Natalie Ashdown

   Every organisation wants more high performers – those people who aren’t just good at their job, but go the extra mile, have the innovative thoughts, and perform at the very top of their ability. However, we often spend most of our time fixing under performance – a process which is time and energy...

   May 15, 2023

   46m
2. 12

   12. Defending your training budget

   Oh no. You need to reduce training costs. Perhaps this isn't the first time your CFO has viewed training as an expense and has decided that training needs less budget. It certainly won't be the last time either. As organisations ride the economic cycle, the training budget tends to move with it.…

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   Dec 20, 2022

   22m
3. 11

   11. Internal vs External Recruitment | Sam Russell

   Finding new employees externally is important for bringing in new skills and thoughts to your organisation, but is there a risk that organisations rely too heavily on recruitment to solve their problems. The other alternative is to promote from within – the internal hire. Yet internal hiring...

   Nov 13, 2022

   51m
4. 10

   10. Transformation Projects | Bianca Starcevich

   Change is a constant factor for any successful organisation. Right now, it's likely your organisation has several transformation projects underway to improve products, systems or services. Yet despite this consistency, surveys suggest that the majority of transformation projects fail. A big part…

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   Oct 23, 2022

   46m
5. 9

   9. Converting SOPs into training

   Is your organisation filled with standard operating procedures (SOPs)? Do you need processes done the 'right way' every time? Sick of employees picking up bad habits or making mistakes, because they don't know the right processes? Well good news. It’s not that hard to get your processes and SOPs...

   Oct 3, 2022

   20m
6. 8

   8. Learner Buy-in | Amy Webster

   Why don’t learners just come to training with an open mind, fully engaged and ready to put new ideas into action? It’s a frustration which underpins a lot of failed training. All too often, learners don’t know why they are attending training or have their own expectations or outcomes which may…

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   Aug 28, 2022

   49m
7. 7

   7. Effective Meetings | Dr. Sean Rintel

   Survey’s suggest that the average professional spends 30-50% of their week in meetings. It’s a huge investment of time, so you would think organisations would want to ensure it’s a good investment of time. Yet meetings are often the bane of our week—too many, too long, too inefficient. Its worse...

   Aug 14, 2022

   48m
8. 6

   6. Converting Offline to Online Training

   Have you heard about the latest fad – converting your offline training into online training! It’s all the rage among modern organisations. Perhaps even your organisation. Yet its all too easy to create online training which doesn’t succeed, despite all your efforts. In this episode, David unpacks...

   Jul 25, 2022

   16m
9. 5

   5. Customer Experience | Marion Lawie

   Most organisations think about customer service—the physical actions of fulfilling customer needs—but not all think equally about customer experience—the emotional journey of customers encountering those actions. Yet the way we feel about our experiences with a brand or organisation is the…

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   Jul 10, 2022

   43m
10. 4

    4. Transitioning New Managers | Kate Arnold

    Everyone wants to be promoted to manager. At least, it sometimes feels like that. High performers in your organisation often reach a point where they want to become a manager, or their organisation wants to promote them to manager. Yet what makes you good at one thing—your expert tasks—may not…

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    Jun 19, 2022

    42m
11. 3

    3. Training Effectiveness | Geoff Rip

    How important is the effectiveness of your organisation's training? Pretty important is probably what you're thinking, yet many organisations think one thing and do another. They roll out workforce training with the good intentions of creating learning to improve outcomes, yet so much training is...

    Jun 5, 2022

    45m
12. 2

    2. Training Leaders | James Hanson

    Leaders. Every organisation has them. Every organisation relies on them to craft strategy, set direction and support business culture. Yet leaders often sit outside training plans, despite the their own need for improved interpersonal skills, staying abreast of industry developments or learning…

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    May 23, 2022

    36m
13. 1

    1. Employee Retention | Lauren Scholtz

    Employee retention matters. Employee turnover is costly—recruitment fees, initial training time, onboarding costs plus delays to projects and impacts on general employee morale. Even more—when employees leave, their knowledge goes with them. All those skills, tricks, processes, proven methods…

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    May 5, 2022

    41m