PODCAST · technology
Human Signals
by Bo DellaMaria and Oliver Song
Explore the real-world applications and implications of AI with Human Signals, a podcast that bridges the gap between AI hype and reality. Join tech veterans Bo and Oliver as they engage with industry leaders to uncover how AI technologies are shaping businesses today. From live events to in-depth interviews, gain actionable insights into AI's transformative role in various industries.
Episodes
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Pearson's Human-Centered Approach to AI in Learning
This episode of Human Signals goes inside Pearson to explore how a global learning company is leveraging AI to personalize education and improve the customer experience. Clinical Customer Experience Manager Terrence Clark shares his insights on finding the right tools, adapting to changing needs,...
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Is CX Possible Without Humans? Shep Hyken: CX Guru of 40+ Years
In this episode, we sit down with Shep Hyken, a leading authority on customer service and experience, to cut through the AI hype and get to the heart of what's really happening in the world of contact centers. Shep, a New York Times best-selling author and Hall of Fame speaker, shares his decades...
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AI in Public Health: Navigating Hype vs. Reality with Southern Nevada's CIO
Jason Frame, Chief Information Officer of the Southern Nevada Health District, joins Human Signals to discuss his unique perspective on AI in the public sector. He shares his experience navigating the tech landscape during the COVID-19 pandemic, the importance of aligning AI solutions with...
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AI in a Regulated Market: Global Insights from Philip Morris' Josue Berlanga
In this episode, we chat with Josue Berlanga, Head of Remote Care and Sales at Philip Morris International, about their innovative use of AI in a highly regulated industry. Josue shares his fascinating journey of implementing cutting-edge technologies like speech analytics and Salesforce Einstein...
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Alvin Rose on How to Avoid AI Disasters in CX
Join Oliver and Bo live from Customer Contact Week 2024 in Las Vegas as they sit down with Alvin Rose, VP of Client Solutions at SEBPO. Alvin brings over 30 years of experience leading BPO and customer experience organizations, and shares his insights on how AI is changing the industry and the...
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Colin Crowley on The Hidden Costs of AI in Customer Support
Join Bo and Oliver live from Customer Contact Week 2024 in Las Vegas as they sit down with Colin Crowley, VP of Customer Support at Maven Clinic. Colin brings over 15 years of experience leading global customer experience organizations and driving digital transformation. Together, they dive into...
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ABOUT THIS SHOW
Explore the real-world applications and implications of AI with Human Signals, a podcast that bridges the gap between AI hype and reality. Join tech veterans Bo and Oliver as they engage with industry leaders to uncover how AI technologies are shaping businesses today. From live events to in-depth interviews, gain actionable insights into AI's transformative role in various industries.
HOSTED BY
Bo DellaMaria and Oliver Song
CATEGORIES
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Frequently Asked Questions
How many episodes does Human Signals have?
Human Signals currently has 6 episodes available on PodParley. New episodes are automatically indexed when they're published to the podcast feed.
What is Human Signals about?
Explore the real-world applications and implications of AI with Human Signals, a podcast that bridges the gap between AI hype and reality. Join tech veterans Bo and Oliver as they engage with industry leaders to uncover how AI technologies are shaping businesses today. From live events to in-depth...
How often does Human Signals release new episodes?
Human Signals has 6 episodes. Check the episode list to see recent publication dates and frequency.
Where can I listen to Human Signals?
You can listen to Human Signals on PodParley by clicking any episode. We provide an embedded audio player for direct listening, and you can also subscribe via your preferred podcast app using the RSS feed.
Who hosts Human Signals?
Human Signals is created and hosted by Bo DellaMaria and Oliver Song.
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