PODCAST · business
Insurance Intelligence Podcast
by J.D. Power
Insurance Intelligence is a monthly podcast that dives into the insurance customer experience. Join J.D. Power industry experts Stephen Crewdson, Craig Martin, Mark Garett and host Michael Vermillion for conversations that highlight our latest insurance customer data and news effecting the industry.
Episodes
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BONUS: AI + Insurance with SageSure
In this bonus AI + Insurance podcast episode, host Michael Vermillion sits down with two leaders at the forefront of CAT innovation: Terry McLean, co-founder and ceo of SageSure, and Paul VanderMarck, chief technology and innovation officer at SageSure. Together, Terry and Paul explore how…
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Insurance Insights: 2025 Review & 2026 Outlook | Ep 21
In this episode, hosted by Scott Quarderer, we are joined by Steve Crewdson, Craig Martin, and Tony Soloman from J.D. Power to take a look back at key trends we saw in the insurance industry in 2025 and make predictions about what that might mean for customers in 2026.
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BONUS: AI + Insurance with Justin Moreno of PMA Group
In this bonus AI + Insurance episode of the Insurance Intelligence Podcast, Justin Moreno, founder and chief consultant for marketing transformation at PMA Group, joins us to explore how AI-driven search is reshaping the way customers discover, evaluate, and ultimately choose insurance brands....
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BONUS: AI + Insurance with Henna Karna of NeuroVitals
In this bonus AI + Insurance episode of the Insurance Intelligence Podcast, Henna Karna—co-founder and chief product & AI officer at NeuroVitals, senior fellow at Harvard and a former Google executive—joins us to explore how AI will reshape organizations, leadership, and human potential. From...
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Key Takeaways from the Insurance Claims Event | Ep 20
In case you missed it, the Insurance Intelligence team provides a recap of key takeaways from the keynote presentations and panel discussions held at our 2025 Insurance Claims Event in October. Time stamps: (0:50) - Introduction to Insurance Claims Event and recap of keynote presentation on...
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BONUS: AI + Insurance with Meghan Anzelc of Aon
In this bonus AI + Insurance episode of the Insurance Intelligence Podcast, Meghan Anzelc, who leads Aon’s Transformation Solutions Center of Excellence, joins us to demystify what true AI transformation looks like for P&C carriers. Meghan explains why strategy must come before technology, which...
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Powering Growth: Strategic Role of Distribution Partners | Ep 19
In this episode of the J.D. Power Insurance Intelligence Podcast, the team explores the carrier relationship with agents and distribution partners. The discussion covers the evolving importance of the role of the insurance agent, what customers are looking for from agents, what agents are looking...
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Consumers Weigh In on AI in Insurance | Ep 18
In this episode, the J.D. Power Insurance Intelligence team unpacks the results of a recent pulse survey on consumer perceptions of AI within insurance. The discussion covers how consumers are currently using AI, where they see the greatest benefits, which processes they feel comfortable with...
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BONUS: AI + Insurance with Alex Valdes of Findevor
In this bonus AI + Insurance episode of the Insurance Intelligence Podcast, Alex Valdes, co-founder & CEO of Findevor, explains how AI agents are transforming profitability and strategic decision-making for insurance carriers. From detecting spikes in claims to orchestrating complex workflows...
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Bundling (and Unbundling) Trends | Ep 17
In this episode, hosted by Michael Vermillion, we are joined by Steve Crewdson, Mark Garrett and Craig Martin from J.D. Power to explore current trends in bundling and unbundling auto and home insurance. This episode dives into what drives customers to unbundle, how carriers view bundlers, what...
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BONUS: AI + Insurance with Michael Reed of Enterprise Sight
In this bonus AI + Insurance episode of the Insurance Intelligence Podcast, Michael Reed, founder and ceo of Enterprise Sight, shares his structured, three-stage approach to AI strategy: selecting high-impact use cases, scaling across the enterprise and managing a complex AI ecosystem. With a…
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BONUS: AI + Insurance with Liza Adams of GrowthPath Partners
In this bonus AI + Insurance episode of the Insurance Intelligence Podcast, Liza Adams, founder of GrowthPath Partners, shares how companies across industries are transforming their go-to-market strategies with AI. From upskilling commercial teams to accelerating adoption at scale, Liza offers...
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Seamless Cross-Channel Experiences | Ep 16
In this episode, hosted by Michael Vermillion, we are joined by Steve Crewdson and Craig Martin from J.D. Power to explore the concept of a seamless channel experience. This episode unpacks why seamless interactions are crucial for customer satisfaction and how they have become a significant key...
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BONUS: AI + Insurance with Frank Neugebauer of Cincinnati Insurance
In this bonus AI + Insurance episode of the Insurance Intelligence Podcast, Frank Neugebauer, vice president of generative AI at Cincinnati Insurance, offers a rare insider’s look at how AI governance is actually implemented at scale. As a member of the company’s governance committee, Frank…
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BONUS: AI + Insurance with Galen Shaffer of Eos Venture Partners
In this bonus AI + Insurance episode of the Insurance Intelligence Podcast, Galen Shaffer, principal at Eos Venture Partners, shares a sharp investor’s perspective on how AI is fueling innovation across the insurance ecosystem. From early-stage startup trends to untapped opportunities within…
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BONUS: AI + Insurance with Colette Bartosik of Salesforce
In this bonus AI + Insurance episode of the Insurance Intelligence Podcast, Colette Bartosik, financial services industry advisor at Salesforce, offers a forward-looking perspective on how AI is reshaping the insurance workforce. From evolving hiring practices to helping current teams adapt to…
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Winning & Retaining High CLV Customers | Ep 15
On this episode of the Insurance Intelligence Podcast, the team explores Customer Lifetime Value (CLV) including what this concept means, how to attract medium and high CLV customers and how to retain them.
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BONUS: AI + Insurance with Bill Martin of Plymouth Rock Home Assurance
In this bonus AI + Insurance episode of the Insurance Intelligence Podcast, Bill Martin, president and ceo of Plymouth Rock Home Assurance, shares a candid, CEO-level view on how AI is reshaping the insurance industry. With four decades of experience and a legacy of innovation, Bill unpacks where...
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BONUS: AI + Insurance with Scott Fischer of Lemonade Insurance
In this bonus AI + Insurance episode of the Insurance Intelligence Podcast, Scott Fischer, general counsel and head of government relations at Lemonade Insurance, shares his expert take on building responsible AI governance in a tech-forward insurance company. With experience spanning both public...
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BONUS: AI + Insurance with Ichun Lai of Proper Global Advisory
In this bonus AI + Insurance episode of the Insurance Intelligence Podcast, we sit down with Ichun Lai, founder of Propel Global Advisory, for a candid conversation on what it really takes to build a workforce ready for responsible AI adoption. Drawing on decades of global transformation...
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Vehicle Volatility and Precision Underwriting | Ep 14
The volatility of the vehicle market is a trend that isn't going away, and it's causing quite the headache for auto insurance carriers. With the right data, however, this doesn’t have to be a battle. On this episode of the Insurance Intelligence Podcast, the team explores how precision…
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BONUS: AI + Insurance with Lindsey Klarkowski of NAMIC
In this bonus AI + Insurance episode of the Insurance Intelligence Podcast, we sat down with Lindsey Klarkowski, policy vice president at NAMIC, to unpack key legislative trends, common misconceptions driving policy efforts and how insurers can prepare for emerging compliance expectations without...
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BONUS: AI + Insurance with Scott Kosnoff of Faegre Drinker Biddle & Reath
In this bonus AI + Insurance episode of the Insurance Intelligence Podcast, we sit down with Scott Kosnoff, partner at Faegre Drinker Biddle & Reath, to unpack the rapidly evolving regulatory landscape around AI in insurance. Scott breaks down key developments at both the state and federal…
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BONUS: AI + Insurance with Eric Himmelberg of UNICO Group
In this bonus AI + Insurance episode of the Insurance Intelligence Podcast, we sit down with Eric Himmelberg, systems strategist at UNICO Group, to explore how a relationship-first insurance brokerage is embracing AI—not as a buzzword, but as a real tool to elevate service and empower advisors....
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AI + Insurance: Key Event Takeaways: Ep 13
Earlier this month, the J.D. Power Insurance Intelligence team hosted the AI + Insurance Conference in Chicago. On this episode of the podcast, the team discusses key takeaways from the dynamic sessions held at this event and explores what's next for AI in the insurance space! Hosted by: Michael...
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The Perfect Storm Impacting Home Insurance | Ep 12
Rising claims. Delays in cycle times. A surge in severe weather events. Home insurance carriers are facing mounting challenges that are impacting customer satisfaction. How can they turn the tide?Join J.D. Power experts Michael Vermillion, Stephen Crewdson and Mark Garrett as they dive into the...
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Growing While Meeting Your Underwriting Guidelines | Ep 11
On this episode of the J.D. Power Insurance Intelligence podcast, the team explores what brands should focus on to grow for their underwriting guidelines.Hosted by:Michael Vermillion, VP and General Manager, Insurance IntelligenceFeaturing: Stephen Crewdson, CPCU, Senior Director, Insurance...
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2025 Outlook | Ep 10
On the latest episode of the J.D. Power Insurance Intelligence Podcast, the team discusses insurance implications from the California fires and takes a look at the year ahead to discuss what they expect to see for the industry in 2025. This episode covers these topics and more: - Shopping and...
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Biggest Stories of 2024 | Ep 9
On this episode of our podcast, the team takes a look back at the biggest stories to influence the insurance market in 2024. This episode covers: The return to profitability Shopping and switching trends The rise of the importance of trust Claims bright spots And more! Hosted by: Michael...
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Auto Claims: The Latest Trends | Ep 8
On the latest episode of our podcast, the team explores the results of the 2024 Auto Claims Satisfaction Study. This episode covers: Why claims are such a critical part of the customer relationship How premium increases have influenced satisfaction with the claims experience Specific focus areas...
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All About Agents | Ep 7
On the latest episode of our podcast, Amy Feeman from our Consumer Insights division joins us to explore the role of insurance agents in the current market. This episode covers: Whether customers still want to work with agents How interactions with agents influence customer actions How carriers…
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Improving Policy Pricing Accuracy | Ep 6
On the latest episode of our podcast, the Insurance Intelligence team is joined by Jim Vecchio from our Autodata Solutions division to talk auto insurance policy pricing accuracy. This episode covers: Why pricing auto insurance policies accurately matters What data carriers can leverage to…
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Key Takeaways from the 2024 Insurance Advisory Board Meeting | Ep 5
Earlier this month, we hosted our Insurance Advisory Board Meeting where our guests and speakers gathered together to dive into critical topics influencing the industry. Tune in as our team discusses key takeaways from our keynote presentation, panel discussions, and conversations with...
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The Critical Driver of Auto Insurance Customer Satisfaction | Ep 4
Trust has risen to the top as a critical element of a customer’s satisfaction with their insurance carrier. In episode 4 of the Insurance Intelligence Podcast, our experts dive into this topic to discuss what trust means, how carriers can measure it, and what can be done to influence trust. Tune…
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Rising Prices and How to Mitigate the Impact | Ep 3
Rising insurance prices have been dominating headlines for quite awhile, and in episode 3 of the Insurance Intelligence Podcast, our experts dive into this topic to discuss the drivers behind price increases and what carriers can do to mitigate the impact on customer satisfaction. Tune in…
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Weather Challenges and How to Navigate Them | Ep 2
Insurers can’t control the weather, but they can control how they communicate policy coverage with their customers. In episode 2 of the Insurance Intelligence Podcast, our experts explore how changing weather is impacting insurance carriers and their end customers. Tune in now. This Episode…
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Industry Forecast: Who Will Win and Lose in 2024? | Ep 1
Join us for the launch of our podcast series, The Insurance Intelligence Podcast, where we delve deep into the trends shaping the insurance industry's future. In our inaugural episode, "Industry Forecast: Who Will Win and Lose in 2024?", our panel of experts takes a closer look at the evolving...
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ABOUT THIS SHOW
Insurance Intelligence is a monthly podcast that dives into the insurance customer experience. Join J.D. Power industry experts Stephen Crewdson, Craig Martin, Mark Garett and host Michael Vermillion for conversations that highlight our latest insurance customer data and news effecting the industry.
HOSTED BY
J.D. Power
CATEGORIES
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Frequently Asked Questions
How many episodes does Insurance Intelligence Podcast have?
Insurance Intelligence Podcast currently has 37 episodes available on PodParley. New episodes are automatically indexed when they're published to the podcast feed.
What is Insurance Intelligence Podcast about?
Insurance Intelligence is a monthly podcast that dives into the insurance customer experience. Join J.D. Power industry experts Stephen Crewdson, Craig Martin, Mark Garett and host Michael Vermillion for conversations that highlight our latest insurance customer data and news effecting the industry.
How often does Insurance Intelligence Podcast release new episodes?
Insurance Intelligence Podcast has 37 episodes. Check the episode list to see recent publication dates and frequency.
Where can I listen to Insurance Intelligence Podcast?
You can listen to Insurance Intelligence Podcast on PodParley by clicking any episode. We provide an embedded audio player for direct listening, and you can also subscribe via your preferred podcast app using the RSS feed.
Who hosts Insurance Intelligence Podcast?
Insurance Intelligence Podcast is created and hosted by J.D. Power.
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