Keep Your Customers Forever
BookmarkDr. Matt Champagne
Keep Your Customers Forever is a business podcast hosted by Dr. Matt Champagne. It has 8 episodes, with the latest published June 2021.
It is so *avoidable*. Customers who silently vanish, members who unsubscribe without reason, students who don't return for your next course, clients who disengage. In this era of exponential abundance of customer choices, it is simply not enough to have "satisfied" customers. You must learn The 9 Principles of Customer Feedback - the rarely used psychological secrets - that will engage, retain and delight your people, creating a gravitational pull ensuring they will never leave you.
business ·en ·8 episodes
Don't Autopsy your Audience
What Everyone Overlooks when Gathering Feedback
Closing the Loop with Your Audience
Goals Are For Losers
Episode 004 - Why survey results are often so wrong
007: It works for me, it will work for you
003: Three billion reasons you don't want satisfied customers
006: This season's most harmful survey practice
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