Knowledge Fika 2.0: Knowledge in M365 with Copilot and Content AI
by Rebecka Isaksson (KnowFlow Value)
Inspired by the Swedish tradition of fika, this podcast brings relaxed, insightful conversations to the digital workplace. Join voices from the Microsoft 365 and Knowledge Management communities as we explore how Content AI, Copilot, and Knowledge in M365 are transforming the way organizations share and apply knowledge.Grab a virtual coffee and tune in for practical stories, candid perspectives, and the human side of AI-powered collaboration.
Episodes
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S3E43: Copilot Was Just the Beginning: Inside an AI Futurist's World – with Mark Smith (MVP)
About this episode: What happens when a Microsoft MVP decides email is a problem to be solved rather than a fact of life? In this episode, Rebecka sits down with AI innovator and fellow MVP Mark Smith to explore a future where Copilot, AI agents, digital twins, and low-code development reshape…
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Episode 42: The Bagel Baking Date that hasn’t happened (but launching a new but KM conference did!) – with Rachel Teague
About this episode: What happens when a learning and development professional accidentally discovers knowledge management and finds her calling? In this episode, Rebecka sits down with Dr Rachel Teague to discuss community, knowledge sharing, AI, and the importance of creating spaces where people...
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Episode 41: Who Governs Your Agents? The Rise of Agent 365 – with Maarten Eekels.
About the episode: What happens when organisations move beyondCopilot and start managing an entire workforce of AI agents? In this episode, Rebecka sits down with Microsoft Regional Director and dual Microsoft MVP Maarten Eekels to discuss AIadoption, governance, knowledge management, and why...
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Episode 40: 🔥30 Million Fewer Emails. Same Engagement - with Mike McLean
About this episode: In this episode of Knowledge Fika, Rebecka Isaksson chats with Mike McLean about the future of Microsoft Viva Engage and how AI is transforming workplace communities. From smarter notifications and community management to Copilot, and the brand new Community Agent (!!!), Mike...
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Episode 39: Frontier Firms Aren't Built with Technology Alone - with Vesa Nopanen
About this episode: What does it take to become an AI-native organization? In this episode of Knowledge Fika, I sit down with Regional Director and Microsoft MVP Vesa “Vesku” Nopanen, to discuss AI transformation beyond the technology. We explore what organizations are learning from Microsoft 365...
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Episode 38: Talking to AI Without Losing Your Mind – with Jamie Bartlett
Why prompts, psychology and sycophancy matter. About this episode: What happens when one of the world's leading technology writers turns his attention to AI? In this episode, I sit down with journalist, author and broadcaster Jamie Bartlett to discuss his latest book, How to Talk to AI (And How…
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Episode 37: Building an AI-Ready KM Team Without Losing the Human Touch - with Charlie King (The Open University)
About this episode What does it take to build a knowledge team ready for an AI-driven future? In this episode of Knowledge Fika, Rebecka Isaksson speaks with Charlene King from The Open University about Knowledge Management, AI, governance, and organisational change. Together they explore how to...
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Episode 36: Stop Piloting AI. Start Living With It. (What Holds Up in the Real World) - with Paul Hunt (MVP)
About this episode What changes when you stop delivering AI solutions—and start living with them every day? In this episode of Knowledge Fika, I’m joined by Paul Hunt for a candid conversation on career shifts, Copilot realities, and the governance questions we can’t ignore as AI becomes everyday...
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Episode 35: Knowledge at the Time of Need – with Amy Carlton
About this episode:In this episode of Knowledge Fika, I’m joined by Amy Carlton (Novartis) — who I first met at the Knowledge Summit Dublin in 2025 — to talk about what it really takes to make KM stick.As a Microsoft powerhouse Novartis is deeply engrained in M365 and we talk about how her...
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Episode 34: From Prompts to Skills: The Shift Nobody Talks About - with Simon Hudson
🎙️About this episode In this episode of Knowledge Fika, I sit down with fellow MVP Simon Hudson to talk about what’s actually changing in the world of AI, knowledge, and Microsoft 365. We get into the rise of skills files and AI agents—and why they’re quickly becoming critical to how AI...
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Episode 33: AI Adoption Is a Habit, Not a Tool - with Marijn Somers
About this episode: In this episode of Knowledge Fika, Rebecka Isaksson is joined by Microsoft MVP Marijn Somers for a refreshingly honest conversation about what AI adoption actually takes in Microsoft 365. Yes, Copilot comes up—but the real focus is on habits, behavior, governance, and change...
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Episode 32: What AI Learned from Librarians (and SharePoint)
About the episode: In this episode, I sit down with Sean Squires from the SharePoint product team at Microsoft, on Redmond Campus and in the same room as my guest for a change! We had aproper deep dive into something that quietly underpins almost everything we do with content and AI: librarian...
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Episode 31: From Knowledge silos to Engage - How Communities make Knowledge Flow
About this episode: What does it really take to make Knowledge Flow — especially as Microsoft rolls out a new Engage experience and updated licensing model through April 2026? In this episode of Knowledge Fika, I’m joined by Lukas Wünsch to explore how Knowledge & Portfolio Management and...
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Episode 30: AI in SharePoint: The Brains, the Bold Moves & the Cory Behind It All
About this episode: Rebecka sits down with Cory Newton‑Smith to explore how AI in SharePoint has evolved from early Knowledge Agent ideas to today’s Copilot-powered capabilities. They break down how AI is finally helping organizations clean up noise, surface authoritative content, and turn...
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Episode 29: Beyond the Hype: Marc D Anderson on AI, Reality, and Real Business Problems
About this Episode: In this episode of Knowledge Fika, I sit down with the legendary (and proudly self‑proclaimed) curmudgeon Marc D Anderson. With decades of experience in the Microsoft world, Marc has watched SharePoint grow from its awkward adolescence into today’s collaboration powerhouse. We...
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Episode 28: 25 Years of SharePoint: And Why the Most Important Chapter Starts Now
About this episode: In this episode, I sit down with Adam Harmetz, VP of Product (SharePoint, OneDrive, Planner and a whole slew of M365 products) at Microsoft, to look at SharePoint’s 25‑year journey and how it’s evolving in an AI‑first era. And what to expect from https://aka.ms/SPat25 - the…
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Episode 27: Metadata, Mayhem & Microsoft 365: Paul Keijzers on Fixing the Chaos
About this episode: In this episode of Knowledge Fika, I sit down with the one and only Paul Keijzers — long-time SharePoint legend, MVP, and someone who’s basically been living in site collections since 2001 (yes, before some intranets were even born). We dig into the stuff that actually matters...
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Episode 26: From Communities to Metadata and Eggnog Lattes: Let’s Talk Adoption!
🎙 Knowledge Fika 2.0 is here! 🎙We’re kicking off a brand-new season with a fresh focus: Microsoft 365, Content AI, and Copilot readiness. In this episode, I sit down with the amazing Heather Cook to explore how communities drive adoption, foster belonging, and even boost retention. But Heather...
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Welcome back! Knowledge Fika 2.0 is coming soon.
On popular demand - Knowledge Fika is back! But with a much more practical focus on Knowledge Management, so we are calling it Knowledge Fika 2.0. Here are a few words from host Rebecka Isaksson about what is changing with Knowledge Fika, now that Season 3 is kicking off, on January 12, 2026. A…
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Episode 25: The Essence of Communities of Practice, with Stan Garfield & James Tyer
With this extended (45 min long) episode, Rebecka Isaksson and Dawn Brushammar bid you farewell for now. We have decided to take a little break with this podcast for the time being - but we are likely to come back again in a not too distant (sci-fi) future... You will be the first to know! We sat...
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Episode 24: The Human Side of AI – Curating Wisdom in Consulting, with Daniel Cohen-Dumani
In this episode of Knowledge Fika, hosts RebeckaIsaksson and Dawn Brushammar sit down with Daniel Cohen-Dumani, founder of Experio AI, to explore how artificialintelligence is transforming knowledge management in consulting. Daniel shares insights from his extensive career, highlighting the...
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Episode 23: Unlocking AI – Insights from the Frontlines of Innovation, with Aki Antman & Hanna Radtke Bergström
In this episode of Knowledge Fika, hosts Rebecka Isaksson and Dawn Brushammar speak with AI experts Aki Antman and Hanna Radtke Bergström about the evolving role of generative AI in organizations. They explore leadership’s impact on AI adoption, the importance of democratizing AI knowledge, and…
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Episode 22: A Caffeine infused chat about KM, AI and the power of visualization - Marko Wathen
Join Rebecka Isaksson and Dawn Brushammar for a livelychat with Marko Wathen, founder of Aigui, a startup rethinking how we manage and visualize knowledge in the age of AI. From his roots in project management in banking to building tools that make AI conversations more human-friendly, Marko…
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Episode 21: AI with Empathy - Personal KM and Productivity Reimagined, with Simon Doy
Join Rebecka Isaksson in this episode of KnowledgeFika as she chats with Simon Doy, Microsoft MVP and founder of iThink 365. They explore how Microsoft 365 Copilot is transforming productivity and Personal Knowledge Management (“PKM”), and dive into the evolving role of AI in health tech and...
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Episode 20: Conversations, Curiosity, and KM Maturity - Cindy Hubert (APQC)
In this episode of Knowledge Fika, we sit down with Cindy Hubert, Knowledge Management Fellow at APQC, to explore the evolving landscape of KM through the lens of someone who’s been shaping it for decades. Cindy shares her KM journey, unpacks the ever-blurring line between AI and knowledge work,...
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Episode 19: The KM Landscape in 2025 - Andrew Herd & Kristina Mirchuk
Join show hosts Rebecka Isaksson and Dawn Brushammar for a fika with Andrew Herd and Kristina Mirchuk as they dive into the KM Landscape 2025 project. Discover how this global initiative is reshaping knowledge management through co-creation, community, and inclusion. From personal KM to...
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Episode 18 - Unlocking the Power of SharePoint Embedded - Steve Pucelik
In this episode of Knowledge Fika, host Rebecka Isaksson sits down with Steve Pucelik, Senior Product Manager for SharePoint Embedded at Microsoft. With a career spanning every version of SharePoint, Steve brings deep insights into how SharePoint Embedded is transforming document management and...
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Episode 17: Human Connections & the Power of Random Conversations - Jonathan Gordon-Till
In this episode of Knowledge Fika, we chat with Jonathan Gordon-Till, a knowledge management expert and Community of Practice Leader. We explore theshift from people-centric, tacit knowledge sharing to today's content and tool-centric approaches, questioning if we've lost the human connection…
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Episode 16: Social Learning and KM in Professional Services - Sven Rinke
Join us as we chat with Sven Rinke about the evolution of SimCorp's Knowledge Management & Learning strategy. Discover how Sven's passion for internal knowledge sharing sparked a movement that transformed into a core part of thecompany's professional services. Learn about the common challenges...
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Episode 15: The KM Peer Mentoring program by SIKM & KM4Dev - Ninez Piezas-Jerbi
“The only way to really learn something is by teaching it” Join us as we welcome Ninez Piezas-Jerbi, who leads a KM Peer Mentoring program by the SIKM Leaders and KM4Dev communities. We discuss the transformative power of teaching and sharing knowledge, the importance of giving back, and…
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Episode 14: Intelligent KM and putting Knowledge into context - Katya Linossi & Stephen Bedford
In this episode we discuss the importance of contextualising knowledge, customising it to the role of everyone, and why content governance is more important than ever before, because of AI services and solutions. We also learn what inspired Katya to start ClearPeople and build her own KM…
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Episode 13: The Future of Digital Productivity and Collaboration - Andrew Pope
In this episode of Knowledge Fika, we are joined by Andrew Pope who has spent his career working on digital productivity and collaboration. We discuss Knowledge Management, collaboration, AI readiness and the challenges and opportunities of hybrid work. We also talk a bit about digital detoxing…
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Episode 12: A KM startup grounded in Social Anthropology & Computer Science - Emily Harburg
In this episode we talk about knowledge sharing, crowdsourcing knowledge, expertise location, and the role of Communities [of Practice] in businesses. And we’ll hear what inspired Emily's decision to leave her corporate job and jump into the exciting world of AI start-ups to build on her academic...
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Episode 11: A Knowledge Mobilization Paradigm - Sierra Woods
Sierra Woods is a dynamic innovator and entrepreneur passionate about impactful solutions. Initially aspiring to be a professional soccer player, her athletic background instilled perseverance and adaptability. Sierra launched Link X to enhance experiential learning at Carleton University and...
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Episode 10: Doing something that only you can, with Sue Hanley (Susan Hanley LLC)
Susan Hanley, known as the “Queen of Intranets,” (by some of us!) is a renowned business analyst and information architect with a focus on intranets, knowledge management, and collaboration solutions. She has been recognized as a Microsoft Most Valuable Professional (MVP) for her significant...
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Episode 9: LIVE from KMWorld 2024 (Dawn & Rebecka)
This is us, coming live to you from KMWorld, where we literally hi-jacked our own session to record a special episode for you. Merry Christmas, Happy Hannukah, or whatever occasion you may (or may not) be celebrating this year! Session: Fostering Knowledge Transfer: KM & AI (C203) We put together…
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Episode 8: A KM Life Story, with Stan Garfield
Stan Garfield is a globally renowned knowledge management expert, author, and speaker. With close to 30 years of experience, he has authored several influential books, including “Implementing a Successful KM Program” and “The Five Cs of KM.” Stan started doing KM long before there was such a…
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Episode 7: Disruption's impact on KM and Tacit Knowledge, with Rooven Pakkiri (KM Institute)
Rooven Pakkiri is a seasoned Social Business Consultant and Digital Evangelist at KM Institute in the UK. With a rich background from the dot-com era, Rooven specializes in the intersection of society, technology, and business. He is a prominent instructor for the Certified Knowledge Manager…
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Episode 6: Enhancing Productivity and Compliance, with Tim Brady (Colligo)
Tim Brady is the CEO of Colligo, a leading provider of intelligent Email Management software solutions. With a background in technology in the financial services and capital markets industry, Tim is passionate about bringing information governance and compliance to regulated organizations....
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Episode 5: The Road to Dublin, with Barry Byrne (Knowledge Summit Dublin)
Barry Byrne is a visionary in the field of Knowledge Management. As the Global Head of Knowledge Management Strategy at Novartis Pharmaceuticals, he has been instrumental in shaping the company’s approach to leveraging information for innovation and efficiency. His journey to this role is marked…
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Episode 4: Harnessing Tacit Knowledge at scale with AI, with Vanessa Liu (Sugarwork)
Vanessa Liu is a powerhouse in the world of technology and innovation. With over 25 years of experience, she has a storied career as a serial founder, operator, strategist, and investor. Vanessa’s journey began at McKinsey & Company, spanning across continents from Amsterdam to New York. She…
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Episode 3 - Knowledge Summit Dublin - Special Edition!
In this episode we're giving you a special edition, with two of the many great participants from Knowledge Summit Dublin, earlier this month. Dawn Brushammar and myself, Rebecka Isaksson, enjoyed a Fika with Stuart French, Executive Manager KM at Energy Safe Victoria (Melbourne Australia) and...
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Episode 2: Social Networks & the journey from law to SW, with Cai Kjaer (Swoop Analytics)
Cai Kjaer is the CEO and Co-founder of Swoop Analytics, a company specializing in digital workplace analytics. With a background as a tax-lawyer, Cai transitioned into roles in Knowledge Management and collaboration, eventually co-founding Swoop to deliver social network analysis projects…
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Episode 1: The Importance of Tacit Knowledge, with Dan Holme (Microsoft)
Please join me and Dan Holme, as we have a Swedish fika and ponder on some of the hottest topics right now in the wonderous world of Knowledge Management: Grounding tacit knowledge in the explicit, why and how AI is completely changing the knowledge landscape, and why keeping humans in the...
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Knowledge Fika - Episode 1 (trailer)
On Monday we'll release the first episode of our new podcast: Knowledge Fika! Here's a bite-sized taste of what me and Dan Holme chatted about, when we shared a "dammusgare" and talked about AI, Knowledge Management & Viva Engage, in Dallas (TX) a few weeks ago. The first Episode will be…
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Knowledge Fika: Introducing Rebecka Isaksson
Before we launch Episode 1 of our new podcast, Knowledge Fika, we'd like to introduce ourselves and tell you a little more about our new show! In this second prequal, co-host Rebecka Isaksson will tell us a little bit more about herself, why she is passionate about KM and what Swedish Fika means…
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Knowledge Fika: Introducing Dawn Brushammar
Before we launch Episode 1 of our new podcast, Knowledge Fika, we'd like to introduce ourselves and tell you a little more about our new show! In this first prequal, co-host Dawn Brushammar will tell us a little bit more about herself, why she is passionate about KM and what Swedish Fika means to...
About this show
Inspired by the Swedish tradition of fika, this podcast brings relaxed, insightful conversations to the digital workplace. Join voices from the Microsoft 365 and Knowledge Management communities as we explore how Content AI, Copilot, and Knowledge in M365 are transforming the way organizations share and apply knowledge.Grab a virtual coffee and tune in for practical stories, candid perspectives, and the human side of AI-powered collaboration.
Hosted by
Rebecka Isaksson (KnowFlow Value)
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