Leader Dialogue
by Business RadioX ®
Every health system leader has unprecedented executive management challenges facing their organization in the wake of the pandemic. The Baldrige Foundation and ABOUT Healthcare welcome you to Leader Dialogue Radio where leaders glean valuable insights and practical takeaways to help navigate effectively through these challenging times. The show airs the 1st and 3rd Tuesdays of every month at 1:00 pm (ET) on Business RadioX.
Episodes
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Achieving Systemness: Competitive Challenges
Scott Nygaard MD, MBA, the COO of Lee Health System in SW Florida, joins “Leader Dialogue” co-hosts Dr. Roger Spoelman, Dr. Charles (Chuck) Peck, and Ben Sawyer on the April 18th, 2022, podcast. The podcast topic “Achieving Systemness: Competitive Challenges” explores how Lee Health has navigated...
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Achieving Systemness: Empathetic Automation Opportunities
Apruv Gupta MD, MPH, an expert on the topic of empathetic automation and driving care transformation, joins “Leader Dialogue” co-hosts Dr. Charles (Chuck) Peck, Dr. Darin Vercillo, and Ben Sawyer to discuss “Achieving Systemness: Empathetic Automation Opportunities” and explore how empathetic...
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Achieving Systemness: Coaching Opportunities
Michael Bungay Stanier, a Rhodes Scholar and author of multiple books including “The Coaching Habit: Say Less, Ask More, and Change the Way You Lead Forever”, joins Leader Dialogue co-hosts Dr. Roger Spoelman and Ben Sawyer on the March 15, 2022 podcast. The topic is “Achieving Systemness…
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Achieving Systemness: Analyzing Gaps and Opportunities in Today’s Environment
Dr. Conrad Vial, Senior Vice President and Chief Clinical Officer of Sutter Health, joins the “Leader Dialogue” co-hosts to discuss the topic of “Achieving Systemness: Analyzing Gaps and Opportunities in Today’s Environment”. Dr. Vial shares his perspective and insights on this important topic,...
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Operating As One: Employee Empowerment and Seamless Handoffs
Chief Nurse Officers (CNO’s), Gay Landstrom Ph.D., RN, NEA-BC, FACHE – SVP and CNO of Trinity Health – and Kim Maguire RN, BSN, MBA/HCM, CENP – EVP and CNO at Northwest Community Hospital (NCH) in Chicago – join the “Leader Dialogue” co-hosts for this timely and relevant podcast. The podcast…
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Operating as One: Leadership Development
Every health system leader has unprecedented executive management challenges facing their organization in the wake of the pandemic. The Baldrige Foundation and ABOUT Healthcare welcome you to “Leader Dialogue Radio” where leaders glean valuable insights and practical takeaways to help navigate...
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Driving Clarify & Focus: The 12-Week Year
“Driving Clarity & Focus: The 12-week Year” with guests Dan Isacksen, Trinity’s CFO, and Brian Moran, author of the book “The 12 Week Year”. Dr. Roger Spoelman of the Baldrige Foundation, and Ben Sawyer from ABOUT Healthcare, facilitate a very insightful discussion regarding how the Loyola...
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Stabilizing Revenue and Operations in a Challenging Environment
Every health system leader has unprecedented executive management challenges facing their organization in the wake of the pandemic. During a recent virtual executive roundtable session hosted by the Healthcare Management Academy (HMA), which included the Baldrige Foundation co-hosts Dr. Roger...
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How To Lead When You’re Not In Charge
Every health system leader has unprecedented executive management challenges facing their organization in the wake of the pandemic. During a recent virtual executive roundtable session hosted by the Healthcare Management Academy (HMA), which included the Baldrige Foundation co-hosts Dr. Roger...
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Healthcare on Fire: A COVID Chronicle
Every health system leader has unprecedented executive management challenges facing their organization in the wake of the pandemic. During a recent virtual executive roundtable session hosted by the Healthcare Management Academy (HMA), which included the Baldrige Foundation co-hosts Dr. Roger...
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Best Cost/Benefit Opportunities
Every health system leader has unprecedented executive management challenges facing their organization in the wake of the pandemic. During a recent virtual executive roundtable session hosted by the Healthcare Management Academy (HMA), which included the Baldrige Foundation co-hosts Dr. Roger...
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Top Challenges to Overcome
Every health system leader has unprecedented executive management challenges facing their organization in the wake of the pandemic. During a recent virtual executive roundtable session hosted by the Healthcare Management Academy (HMA), which included the Baldrige Foundation co-hosts Dr. Roger...
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LEADER DIALOGUE: Physician Engagement Post COVID-19 (Part 2 of 2)
Dr. Michael Shabot/Executive VP & System Chief Clinical Officer of Relia Healthcare Advisors Dr. Michael Shabot is a Founding Partner of Relia Healthcare Advisors, which provides services in the areas of high reliability safety and quality, executive leadership development, organizational culture...
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LEADER DIALOGUE: Physician Engagement Post COVID-19 (Part 1 of 2)
Dr. Michael Shabot/Executive VP & System Chief Clinical Officer of Relia Healthcare Advisors Dr. Michael Shabot is a Founding Partner of Relia Healthcare Advisors, which provides services in the areas of high reliability safety and quality, executive leadership development, organizational culture...
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LEADER DIALOGUE: Workforce Engagement in Healthcare during the COVID-19 Crisis
Chuck Stokes/Former President & CEO of Memorial Hermann Health System Charles (Chuck) D. Stokes, former President and CEO of Memorial Hermann Health System, joined the system in 2008 as Chief Operating Officer (COO). In June 2017, he was named President and CEO of the System. In his role, Chuck…
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LEADER DIALOGUE: Responding to Covid-19, Making it Real
On this special episode of “Leader Dialogue”, learn how pillar organizations within Gwinnett County have joined forces in the midst of the COVID-19 crisis to attack issues such as homelessness, diminished access to healthcare, and food insecurity. Hosts Ben Sawyer and Lisa Counsell of SOAR Vision...
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LEADER DIALOGUE: COVID-19 Crisis Management Webinar
This special edition of “Leader Dialogue” offers a replay of the Baldrige Foundation national webinar that was conducted on March 31, 2020 discussing “COVID-19 Crisis Management”. Panelists included Russ Branzell – CEO, College of Healthcare Information Management Executives (CHIME) Scott…
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LEADER DIALOGUE: Synergies Between the Baldrige Performance Excellence Framework and Press Ganey's High Reliability Model
https://stats.businessradiox.com/31372.mp3 Download the Webinar Slide Show Here To Follow Along This special edition of “Leader Dialogue Radio” offers a replay of the Baldrige Foundation quarterly webinar that was conducted on March 12, 2020 discussing “Synergies Between the Baldrige Framework…
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LEADER DIALOGUE: The Power of an Engaged Workforce – Deep Dive
Lindel Fields/Tri County Tech Lindel Fields, the Superintendent and CEO of Tri County Tech, is an education thought leader with more than three decades of experience instilling a love of learning in students and transforming cultures at public institutions to unshackle them from assumptions...
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LEADER DIALOGUE: The Power of an Engaged Workforce with Lindel Fields
Lindel Fields/Tri County Tech Lindel Fields, the Superintendent and CEO of Tri County Tech, is an education thought leader with more than three decades of experience instilling a love of learning in students and transforming cultures at public institutions to unshackle them from assumptions...
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LEADER DIALOGUE: The Value of the “QUEST for Performance Excellence” Conference – Deep Dive
Kay Kendall, CEO, BaldrigeCoach Kay Kendall is the CEO and principal in BaldrigeCoach, a consulting firm that has worked with 23 Baldrige Award recipients, 38 top-level State Award recipients, and 18 Gold Award recipients for the AHCA/NCAL Quality Award. Kay spent more than 20 years as a quality...
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LEADER DIALOGUE: The Value of the “QUEST for Performance Excellence” Conference with Kay Kendall
Kay Kendall, CEO, BaldrigeCoach Kay Kendall is the CEO and principal in BaldrigeCoach, a consulting firm that has worked with 23 Baldrige Award recipients, 38 top-level State Award recipients, and 18 Gold Award recipients for the AHCA/NCAL Quality Award. Kay spent more than 20 years as a quality...
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LEADER DIALGUE: The Importance of Literacy Rates in Pre-Kindergarten Stages – Deep Dive
Today’s Deep Dive Episode Hosts Ben Sawyer and Lisa Counsell continue to discuss the importance of literacy rates in pre-kindergarten stages in this “deep dive” episode with educator, researcher, literacy expert, professor, and program developer Dr. KaiLonnie Dunsmore. Dr. Dunsmore is doctorally...
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LEADER DIALOGUE: The Importance of Literacy Rates in Pre-Kindergarten Stages with Dr. KaiLonnie Dunsmore
Today’s Episode Hosts Ben Sawyer and Lisa Counsell discuss the importance of literacy rates in pre-kindergarten stages, along with opportunities to improve education in collaboration with community partners, with educator, researcher, literacy expert, professor, and program developer Dr.…
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LEADER DIALOGUE: The Baldrige Framework: A Systems Approach – Deep Dive
On this “deep dive” episode of “Leader Dialogue”, hosts Ben Sawyer and Lisa Counsell continue their discussion about Systems Approach to the Baldrige Framework with returning guest Dr. George Benson, Professor of Decision Sciences at the College of Charleston and the Chairman of the Baldrige...
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LEADER DIALOGUE: The Baldrige Framework: A Systems Approach
On this episode of “Leader Dialogue”, hosts Ben Sawyer and Lisa Counsell discuss a Systems Approach to the Baldrige Framework with Dr. George Benson, Professor of Decision Sciences at the College of Charleston and the Chairman of the Baldrige Foundation Board of Directors. Dr. George...
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LEADER DIALOGUE: Author, Professor, and Management Theorist Morten Hansen
Dr. Morten Hansen is an author, professor, and management theorist, with award-winning work on social networks, collaboration, knowledge management, and corporate innovation. Dr. Hansen is a management professor at the University of California, Berkeley, and was previously a professor at INSEAD…
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LEADER DIALOGUE: David Gifford with American Health Care Association (AHCA) – Deep Dive
In this deep dive discussion, hosts Ben Sawyer, Lisa Counsell and Duffie Dixon once again interview David Gifford, MD, MPH, the Senior Vice President of Quality and Regulatory Affairs at the American Health Care Association, the largest association in the country representing long term and...
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LEADER DIALOGUE: David Gifford with American Health Care Association (AHCA)
Hosts Ben Sawyer, Lisa Counsell and Duffie Dixon interview David Gifford, MD, MPH, the Senior Vice President of Quality and Regulatory Affairs at the American Health Care Association, the largest association in the country representing long term and post-acute care facilities. Topics discussed...
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LEADER DIALOGUE: Dr. Leigh Hamby of Piedmont Healthcare – Deep Dive
Hosts Ben Sawyer, Lisa Counsell and Duffie Dixon continue their conversation with special guest Dr. Leigh Hamby, the Chief Medical Officer of Piedmont Healthcare, with a “deep dive” discussion on how businesses can leverage the Baldrige framework in today’s competitive marketplace. Topics…
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LEADER DIALOGUE: Dr. Leigh Hamby of Piedmont Healthcare
Hosts Ben Sawyer, Lisa Counsell and Duffie Dixon discuss how businesses can leverage the Baldrige framework in today’s competitive marketplace with special guest Dr. Leigh Hamby, the Chief Medical Officer of Piedmont Healthcare. Topics discussed will include: Business Acumen: A review of Leigh’s...
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LEADER DIALOGUE: Leveraging the Baldrige Framework in Today’s Competitive Marketplace – Deep Dive
On this deep dive episode of “Leader Dialogue”, hosts Ben Sawyer, Jennifer Strahan, and Duffie Dixon continue their discussion about leveraging the Baldrige framework in today’s competitive marketplace with special guest Scott McIntyre, the Chief Executive Officer of Guidehouse. Scott...
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LEADER DIALOGUE: Leveraging the Baldrige Framework in Today’s Competitive Marketplace
Hosts Ben Sawyer, Jennifer Strahan, and Duffie Dixon discuss how businesses can leverage the Baldrige framework in today’s competitive marketplace with guest Scott McIntyre, the Chief Executive Officer of Guidehouse. Topics discussed on this episode of “Leader Dialogue” include: Business Acumen:...
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LEADER DIALOGUE: Transforming Healthcare Financial Billing – Deep Dive
In this week’s follow-up episode of “Leader Dialogue”, Jennifer, Lisa and Duffie will dig deeper into topics such as patient engagement, culture and consumerism with special guest Alan Nalle of Patientco. Alan Nalle/Patientco Alan Nalle is Chief Strategy Officer at Patientco, developing…
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LEADER DIALOGUE: Transforming Healthcare Financial Billing
Topics discussed on this episode of “Leader Dialogue” include: Professional Experience: This includes Alan Nalle’s background and a brief overview of PatientCo and the services they provide their customers. Current state: Current strategies and opportunities for improvement in the area of the...
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LEADER DIALOGUE: Strategies to High Reliability – Deep Dive
Craig Clapper joins hosts Ben, Lisa and Duffie for a “deep dive” discussion about strategies and opportunities for improvement in aiding healthcare organizations how to achieve and sustain High Reliable Organization (HRO) status and understanding how Consumerism impacts the inter-relations among...
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LEADER DIALOGUE: Strategies to High Reliability
Topics discussed on this episode include: Business Acumen: Which will include Craig’’s background and overview of Press Ganey Current state: Discuss current strategies and opportunities for improvement in aiding healthcare organizations how to achieve and sustain High Reliable Organization (HRO)...
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LEADER DIALOGUE: Georgia Lt. Governor Geoff Duncan – Deep Dive
Georgia Lt. Governor Geoff Duncan joins hosts Ben, Jennifer, Lisa and Duffie for a “deep dive” discussion about leadership, government, education, healthcare, technology and more on “Leader Dialogue”. Lt. Governor Geoff Duncan A former professional baseball player and successful entrepreneur…
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LEADER DIALOGUE: Georgia Lt. Governor Geoff Duncan
Georgia Lt. Governor Geoff Duncan joins Ben, Jennifer, Lisa and Duffie to discuss leadership, education, healthcare, technology and more on “Leader Dialogue”. Lt. Governor Geoff Duncan A former professional baseball player and successful entrepreneur, Geoff Duncan was elected Georgia’s Lieutenant...
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LEADER DIALOGUE: Leveraging the Baldrige Framework to Transform a Healthsystem – Deep Dive
A deep dive discussion about Leveraging the Baldrige Framework to Transform a Healthsystem is provided by the hosts Ben Sawyer and Duffie Dixon, with special guest Dr. Rulon Stacey, managing director and leader of Navigant’s Healthcare Strategy business unit. Dr. Rulon Stacey/Navigant Dr. Rulon...
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LEADER DIALOGUE: Leveraging the Baldrige Framework to Transform a Healthsystem
This episode of “Leader Dialogue” discusses how to leverage the Baldrige Framework to transform a Healthsystem with special guest Dr. Rulon Stacey of Navigant Healthcare. Among the topic’s discussed are: Evolution of the Baldrige: Which will include Rulon’s background and stewardship of this...
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Leader Dialogue: Performance Excellence Challenges in the Age of Consumerism – Deep Dive
A deep dive discussion about Performance Excellence Challenges in the Age of Consumerism is provided by the hosts Lisa, Jennifer and Duffie, with special guest Niki Buchanan, Venture Leader of Population Insights & Care at Philips Wellcentive. Niki Buchanan, Philips Niki Buchanan serves as…
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Leader Dialogue: Performance Excellence Challenges in the Age of Consumerism
Topics discussed on this week’s show include: Business Acumen, including Niki’s background and use of Lean Sis Sigma Principles. Current strategies and opportunities for improvement in running 3 ambulatory verticals of a Dutch-based parent company. Understanding how Consumerism has changed buyers...
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LEADER DIALOGUE: The Power of the Baldrige Framework – Deep Dive
A deep dive discussion about the power of the Baldrige framework is examined by the hosts Ben, Lisa and Duffie, with special guest and former healthcare industry CEO Lowell Kruse. Lowell Kruse/Chair of Communities of Excellence Lowell C. Kruse is the former CEO of Heartland Health in St. Joseph,...
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LEADER DIALOGUE: The Power of the Baldrige Framework
The power of the Baldrige framework is examined with special guest and former healthcare industry CEO Lowell Kruse. Lowell Kruse/Chair of Communities of Excellence Lowell C. Kruse is the former CEO of Heartland Health in St. Joseph, Missouri. He retired in July 2009 after serving Heartland for 25...
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LEADER DIALOGUE: Lessons Learned from Leading Private/Public Partnerships – Deep Dive
This week’s episode is a “deep dive” conversation featuring Sherry Farrugia, who manages the multi-million dollar pediatric research portfolio and the public-private partnership between Georgia Tech and Children’s Healthcare of Atlanta. Sherry Farrugia/Childrens’s Healthcare of Atlanta Pediatric...
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LEADER DIALOGUE: Lessons Learned from Leading Private/Public Partnerships
Sherry Farrugia manages the multi-million dollar pediatric research portfolio and the public-private partnership between Georgia Tech and Children’s Healthcare of Atlanta. This episode will provide: An overview of her current role at Georgia Tech while supporting the Pediatric community,...
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LEADER DIALOGUE: Evolution of the Baldrige Performance Excellence Program – Deep Dive
Bob Fangmeyer, the Director of the Baldrige Performance Excellence Program at the National Institute of Standards and Technology (NIST), returns for this deep dive episode of “Leader Dialogue”. Topics discussed include: Evolution of the Baldrige: This will include Bob’s background and stewardship...
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LEADER DIALOGUE: Evolution of the Baldrige Performance Excellence Program
This week’s guest is Bob Fangmeyer, the Director of the Baldrige Performance Excellence Program at the National Institute of Standards and Technology (NIST). Topics discussed include: Evolution of the Baldrige: This will include Bob’s background and stewardship of this national treasure....
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LEADER DIALOGUE: Performance Excellence in the Age of Consumerism – Deep Dive
In this week’s “Leader Dialogue” Deep Dive episode, join SOAR Vision Group co-hosts Ben Sawyer and Lisa Counsell, RN, BSN as they continue the discussion about board governance; the relationship between management and the board; and how to utilize the board and add structure and processes to help...
About this show
Every health system leader has unprecedented executive management challenges facing their organization in the wake of the pandemic. The Baldrige Foundation and ABOUT Healthcare welcome you to Leader Dialogue Radio where leaders glean valuable insights and practical takeaways to help navigate effectively through these challenging times. The show airs the 1st and 3rd Tuesdays of every month at 1:00 pm (ET) on Business RadioX.
Hosted by
Business RadioX ®