PODCAST · business
Looped In
by Ines Clark
The podcast where leaders in retail, CRM, and personalization share how they’re re-engaging customers across channels — and building more love and value in a challenging macro environment.Hosted by omnichannel strategist Ines Clark, each episode explores the tactics, tech, and thinking behind today’s most effective customer journeys — from abandoned baskets to loyalty loops.https://www.getmartyai.com/looped-in-podcast
Episodes
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Beyond the Top 1%: Building Sustainable Brand Loyalty in an Omnichannel World with Claire Hugill
In this episode of Looped In: The Retail Re-Engagement Podcast, Ines sits down with Claire Hugill (Atelier Consultancy; ex-Harrods, Alexander McQueen, Bottega Veneta, and Global Sales Director of Private Client at Farfetch) — a luxury retail leader with a true 360° view of stores, service, and...
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Reality Check: AI, CX and the new role of stores in Unified Retail with Nikki Baird
In this episode of Looped In: The Retail Re-Engagement Podcast, Ines speaks with Nikki Baird (VP of Strategy & Product, Aptos), a leading voice on unified commerce and the evolving relationship between stores, data, and AI. Nikki breaks down what unified commerce truly means (hint: start with the...
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The Future of Phygital Retail: Blending Experiences, Tech and Customer Journeys with David Blakeney
In this episode of Looped In: The Retail Re-Engagement Podcast, Ines speaks with David Blakeney, a retail veteran whose 40-year career spans House of Fraser, Arcadia and beyond — shaping everything from store development to pop-up innovation. David shares how physical retail has evolved in the…
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How are CRM and Clienteling intertwined? With Eleanor Thadani
In this episode of Looped In: The Retail Re-Engagement Podcast, Ines sits down with Eleanor Thadani, a seasoned leader in CRM, clienteling, and customer experience whose career spans iconic brands from J.Crew and Michael Kors to LVMH, Zegna, and Jimmy Choo. Eleanor shares how her journey from the...
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Customer Obsession in an Omnichannel World with Emily Brauer Gill
What does it really mean to be customer-centric — beyond the buzzword? In this episode of Looped In, I sit down with Emily Brauer Gill — Chief Revenue Officer at Margaux, Former SVP of Customer at Reformation, ex-Apple & Stitch Fix — to explore how brands can hard-wire the voice of the customer...
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Community, Conversion & Customer Joy: The New Loyalty Playbook with Nishant Khanduja
Forget points. Loyalty in retail is built on trust, community, and connection — and Chubbies proves it. In this episode of Looped In, I sit down with Nishant Khanduja, Head of Digital & Retention at Chubbies (ex-American Airlines, IHG), to unpack what keeps customers coming back long after the...
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The science of the marketing funnel in Creative-Led Environments with Katerina Targotay
Luxury marketing is changing fast: from controlling the narrative to truly listening to customers across every channel. In this episode of Looped In, I sit down with Katerina Targotay (ex-Bulgari, Dolce & Gabbana, Alexander McQueen, Tom Ford) to explore how data, creativity, and customer insight...
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Promo: In-store feedback as the decoder of performance reports
✨ Coming soon on Looped In: a conversation with Eleanor Thadani (CRM & Clienteling leader at Jimmy Choo, Zegna, Fendi, Michael Kors & J.Crew). 👉 Sales reports tell you 𝑤ℎ𝑎𝑡 happened — but not 𝑤ℎ𝑦. What if we could enrich those reports with the qualitative insights associates hear in-store...
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Promo: Building an organization enabling customer centricity
💡 Customer centricity isn’t just a slogan—it’s an operating system. In my upcoming 𝑳𝒐𝒐𝒑𝒆𝒅 𝑰𝒏 episode with Emily Brauer Gill (Chief Revenue Officer at Margaux, former SVP of Customer Reformation, ex-Apple, Stitch Fix.), we dive into what it really takes to scale with the customer at the...
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Promo: Capturing Insights for Digital Personalization
🎙 “But then when we need to feed one‑to‑many communications, do we care about what the person has done in‑store? There’s room for that — taking that store interaction and using it for digital interaction as well.” In this upcoming Looped In episode, I speak with Katerina Targotay (Mountri)…
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Coming Soon ... Get Looped In!
🎙 I’m launching a podcast — and I want you to be part of it. When I started MartyAI, I went deep. Even with a career in retail and omnichannel, I interviewed 50+ retail leaders to understand what omnichannel really means today. From Tom Ford to Jimmy Choo, Chubbies to fast-growing DTC brands,...
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ABOUT THIS SHOW
The podcast where leaders in retail, CRM, and personalization share how they’re re-engaging customers across channels — and building more love and value in a challenging macro environment.Hosted by omnichannel strategist Ines Clark, each episode explores the tactics, tech, and thinking behind today’s most effective customer journeys — from abandoned baskets to loyalty loops.https://www.getmartyai.com/looped-in-podcast
HOSTED BY
Ines Clark
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Frequently Asked Questions
How many episodes does Looped In have?
Looped In currently has 11 episodes available on PodParley. New episodes are automatically indexed when they're published to the podcast feed.
What is Looped In about?
The podcast where leaders in retail, CRM, and personalization share how they’re re-engaging customers across channels — and building more love and value in a challenging macro environment.Hosted by omnichannel strategist Ines Clark, each episode explores the tactics, tech, and thinking behind...
How often does Looped In release new episodes?
Looped In has 11 episodes. Check the episode list to see recent publication dates and frequency.
Where can I listen to Looped In?
You can listen to Looped In on PodParley by clicking any episode. We provide an embedded audio player for direct listening, and you can also subscribe via your preferred podcast app using the RSS feed.
Who hosts Looped In?
Looped In is created and hosted by Ines Clark.
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