Louise Lally Training Academy
by louiselally
I will be interviewing global thought leaders in Retail, Coaching and Business where we will discuss topics on culture, coaching and training and how leaders can grow their businesses through their most valuable asset their people.
Episodes
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The "Manager Crash" are you prepared for it happening?
In this episode we will discuss why is there a Manager Crash looming and some topics we will delve into are: 🔷 Employees Want More Autonomy & Purpose Today’s workforce is less interested in traditional command-and-control management. They crave empowerment, flexibility, and meaningful work…
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The Secret to Great Leadership
We delved into 3 key areas of Leadership, Values and Culture on this episode and how these transcend into your workplace culture. Building a Values-Driven Leadership Approach Leaders set the tone by embodying and reinforcing core organizational values. A strong values-driven culture ensures that...
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How do Retailers hire the best candidates
In this episode we delve into recruitment, onboarding and staff retention strategies that Retailers can learn to do in order to have top talent in their organisation. We look at some of the worlds leading brands that are attracting top talent as they truly harness the work culture of the future…
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How Loss Prevention can increase profits
We delved into all things loss prevention and how organisations can use crime prevention through environmental design strategies to prevent internal and external theft from happening. Many organisations are struggling to manage costs. By having ways in which you can save money and make more…
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The Evolving Role of HR in Business Growth
👉 What are the ways SMEs can equip themselves to build a sustainable people strategy in a market that is currently dominated by high staff turnover such as Retail. 👉 The role that culture plays in retaining top talent. 👉 The impact of using values when managing teams in a business and how this...
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The Challenges Retailers are Facing this Year
The SME Retail landscape has become a challenging area to operate in as many Retailers are struggling with increasing costs and labour shortages with retention and engagement being an area of concern in the marketplace. In this discussion we covered areas such as: Margin, Omnichannel, Recruitment...
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How to embrace digital as a Retailer
In this episode I discuss where digital fits into the Retail landscape to enhance the customer experience and create a better offering through the use of digital platforms within it. We also look at future trends and what is coming down the line to support the omnichannel and forge a stronger...
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The hidden Secrets of how Retailers operate
On this episode I am joined on the Retail series with Karim Doukir also known as the Fresh Prince of Retail we discussed areas of Retail that are waiting to be potentialized on as there is now an even BIGGER appetite for bricks and mortar Retail then ever before. Creating the shop floor…
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How Building Resilience can Influence your life
The superpower of Resilience and how to harness it In this episode I spoke with Andrew Fitzgerald author of "How did I get here travelling the road of resilience" we discussed his book and how the events that occurred in his life has shaped him in building resilience through his personal and...
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How to Retail in Multinationals to Investing in Start ups
In this last episode I spoke with Dan Ryan he is a Retailer at heart that after working across the globe for large global brands like Selfridges also known as Brown Thomas here in Ireland and Penneys also known as Primark globally he now works as a mentor and investor to start up Retail brands.…
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Strong City centres need Strong Retailers
Paul is the Managing Partner of Shuz that operate 23 Skechers stores in Ireland and employ over 300 staff. This episode was centred around “Strong City Centres need Strong Retailers” We discussed on the episode the Retail landscape currently with Highstreet and Shopping centre locations. The role...
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How your Store windows can make you money?
How visually enticing is your store window to passers by? 🧐 Experience starts outside the front door of a store. How do you increase sales? 🤷🏼♀️ You can’t without customers inside your store so you really need👇 ✅Higher footfall in your business. This comes from creating windows and displays…
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Creating Customer Experiences from the shopfloor
Creating Customer Service from the Shopfloor In this episode I discussed with Alf Dunbar how he created his customer service model for Retailers "You Are The Difference" and how his personal journey started. In this candid conversation we discussed some of Alf's winning strategies on: - The power...
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How to connect digitally with customers
In this episode I was joined with Ted Rubin the leading social marketing strategist and creator of Return on Relationship we discussed: How to connect on a personal level with your customers that not only builds brand loyalty but also creates a community around your brand. The role companies need...
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How Retail systems can enhance your store experience
In this episode I was joined with Margaret Bourke Service Director from Positive Systems Solutions. We discussed on this episode the challenges, opportunities and growth within the current SME Retail Market. Some of the areas we discussed were: The supports available to Retailers at present and…
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Marketing Your Retail Business ep3 ”Inspiring your customers and staff is for life not just for Christmas”
In this last episode on Retail Marketing myself and Richard Liverman delve into the role marketing plays with staff and customers. We want to understand how and why and how successful marketing is built into the culture of an organisation in an authentic way. Some of the topics we covered are…
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Marketing Your Retail Business ep2 ”Retail Marketing is always in Fashion”
So, whether you're selling anything the objective is clear: 🤚 We need customers 🤚 We need new customers 🤚 We need to protect our existing customers And Yes, we haven’t forgotten the most crucial customer and the most cost to our business is our staff and teams that serve our customers every…
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Marketing Your Retail Business Ep1”Building Your Marketing Strategies”
In this first episode in a three part series, I will be discussing with my guest Richard Liverman all things related to Retail Marketing. We discuss best practices, innovation in this space and how Retailers can get more clarity on how to execute marketing for their bricks and mortar retail…
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Retailing with Meaning ep 4 ”Sustainability and Ethics in Retail”
In this last episode of this four-part series Retailing with Meaning. We delve into sustainability and ethics within retail brands. The areas we discussed: How can smaller Retailers make everyday changes to be more sustainable. The role that ethics plays in sustainability within Retailers and how...
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Retailing with Meaning Ep3 ”The People in Your Retail Business”
In this third installment of this four-part series "Retailing with Meaning" we discussed "The People in Your Retail Business" covering the following areas: - The importance of getting the basics right with your staff starting with your onboarding, training the team and succession planning. - The...
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Retailing with Meaning Ep2 ”Shop Merchandising and Display”
In this second installment of the four-part series Retailing with Meaning we discuss Shop Merchandising and Display. If your selling products this is one really not to be missed, we discussed the following: -Measuring linear per sq footage, turnover per sq foot and how smaller businesses can…
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Retailing with Meaning Ep1 Store Concepts
In this episode of this four-part series I will be discussing a topic each week with Tim Radley owner of VM Unleashed and author. In this first episode we discussed Store Concepts: We delved into 4 areas Shopper Paradise, Collection Crossroads, Community Hub and Business Centres. Less stock and...
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Leadership Growth series EP 5 Being Vulnerable through integrity and authenticity as a leader
In this episode I was joined by Sile Ui Chiarain Psychotherapist and actress to discuss vulnerability and authentic leadership. We discussed: How can leaders be able to get in touch with their vulnerability within a productive discussion, requires an integrity in the transparency of being…
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Leadership Growth series Ep 4 Empathy and being values driven when Managing teams
In this episode of the six-part leadership growth series I am joined with Paula King Master Coach. We discussed: The role of new leaders in the workplace fostering coaching for the first time with teams new and already established what approach to take. Empathy in leadership and having a balanced...
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Leadership Growth series Ep 3 Why do we need to have Self-reflection, awareness and belonging
In this episode of the leadership growth series. I am joined by Simon Haigh a thought leader in leadership. We deep dived into the challenges of being in leadership and how teams manage through poor leadership and the impact this has on culture, passion and overall job satisfaction. We discussed...
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Leadership Growth series Ep 2 emotional habits as a leader do they get in the way
In this second episode of the Leadership Growth series I spoke to Dr Susie Mitchell an internationally renowned Coach. We spoke about: How leaders support the team as a collective when coaching them on learned behaviours and emotional habits to be unlearned. What is the key ingredient to putting...
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Leadership Growth series Ep 1 finding alignment within to connect to your true self and be the leader you were meant to be
In this episode of the leadership growth series I spoke with Hortense Le Gentil author of "Aligned: Connecting Your True Self with the Leader You were meant to be." We discussed the following: The role of alignment within ourselves and how do we find that if we are lost or seeking that...
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A story of true Entrepreneurship where passion meets perseverance and drive
In this episode I spoke with Oonagh O Hagan entrepreneur and owner of Meaghers pharmacy. We discussed her journey into setting up her first business and the strategies she used to grow her team and extend her store portfolio. Some of the areas we discussed were; Having a clear vision of your...
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How Retailers can Create winning Customer Experiences
In this episode I speak with Shep Hyken on all things CX and EX in Retail bringing it back to basics when it comes to creating a winning formula with building and connecting customers internally and externally.
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Winning in Retailing through HR People First Strategies
In this episode I spoke with David Nally HR for the DIY Retailer Woodies DIY. We delved into the challenges that Retailers have currently with retention, recruitment and cultivating a winning culture in a business. Discussing some of the following araes: The key role in having brand values, ethos...
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What is Sustainable Retailing and where do we begin
In this episode I spoke with sustainability consultant Linda Warde founder of Green Zebra a company that looks to support and educate Retailers on having a more sustainable approach to how they operate their stores. We will discuss the following: Understanding the complexities of sustainability...
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Retail Leadership and Coaching
In this episode I spoke with Jim Frawley on leadership and coaching in the workplace and how management teams can cultivate this more. We discussed some challenges and opportunities that leadership teams have when coaching teams in the workplace. The challenges facing leaders in the workplace...
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The role Shopfloor Staff have in Stock Purchasing and Managment and why it isn’t just the Buying Departments job
In this episode I am speaking to Tim Radley on Retail Buying and Stock Management. We discussed the following: How Retail has evolved over time and the new bottom-up structure businesses are now moving into. We share insights into how Retailers can structure better processes to drive a more...
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Why Training does not work in organisations and what is needed to solve it
In this episode I will be delving into the role coaching, mentoring and training plays in Retail and how to best implement this in organizations in order to retain and engage staff in the workplace. I will be speaking to Robb Marr Coach and author of "The Lost 90%" we chat about his book and the...
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How Retailers can Feng Shui their stores to deliver exceptional Customer Experiences
In this episode of the Retail Growth series I will be speaking to Claire Boscq Scott. Claire is a bestselling author and creator of the BizShui Method whereby Feng Shui principals are applied to organisations to improve and grow customer and employee experiences. I will be discussing: How…
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What is Relationship Building in Retail and how to be authentic when selling on the shopfloor
In this episode I will be chatting to Sales Relationship Coach Jason Cooper. We discuss the power of relationship building with customers. Some of the topics we discussed were: Selling and focusing on the Customer first and Sale second Relationship approach when building trust and rapport with...
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Retail Relevancy with Ted Rubin and John Andrews growing your Retail Brand to the future
Louise will be discussing the future of Retail with two John Andrews a Retail strategist and thought leader and Ted Rubin a bestselling author and leading Marketing expert. They just released a book called "Retail Relevancy" that is filled with strategies and techniques around growing your Retail...
About this show
I will be interviewing global thought leaders in Retail, Coaching and Business where we will discuss topics on culture, coaching and training and how leaders can grow their businesses through their most valuable asset their people.
Hosted by
louiselally
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