PODCAST · business
Managing Arrears in a Vulnerability Risk OGEM World
by Jim Stanley UK
this is about risk and vulnerability and OFGEM
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1
Integrating Vulnerability into Collections Decisioning Under Ofgem
This episode examines how energy suppliers can embed vulnerability considerations directly into arrears and collections decision-making while meeting Ofgem’s expectations for fair treatment of customers in vulnerable circumstances. Aimed at senior leaders across risk, collections, and compliance, the discussion connects regulatory obligations with practical operating models, data design, and control frameworks.We explore how to define and operationalise vulnerability indicators, how to integrate them into segmentation, strategies, and treatments, and how to balance affordability, proportionality, and commercial risk. The episode also considers governance: how firms evidence compliance, monitor outcomes, and adapt their collections approach as customer circumstances and the regulatory landscape evolve.
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ABOUT THIS SHOW
this is about risk and vulnerability and OFGEM
HOSTED BY
Jim Stanley UK
CATEGORIES
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Managing Arrears in a Vulnerability Risk OGEM World currently has 1 episodes available on PodParley. New episodes are automatically indexed when they're published to the podcast feed.
What is Managing Arrears in a Vulnerability Risk OGEM World about?
this is about risk and vulnerability and OFGEM
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Managing Arrears in a Vulnerability Risk OGEM World has 1 episodes. Check the episode list to see recent publication dates and frequency.
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Who hosts Managing Arrears in a Vulnerability Risk OGEM World?
Managing Arrears in a Vulnerability Risk OGEM World is created and hosted by Jim Stanley UK.
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