Mary Gostelow Girlahead Podcast

Marketing maestro Stephen Levins urges hotels to copy retail upselling.

Tina Edmundson miraculously manages Marriott Luxury’s bounty of brands.

Gilad Berenstein is the AI guru who shows that it’s our friend and there’s no need to be scared.

IHCL boss Puneet Chhatwal ardently believes in the value of company-wide business meetings – as long as India’s top cricket commentator’s involved

Marco Girotto thinks, breathes and lives trains, and as GM Dolce Vita Orient Express he has the ideal hospitality job – on wheels

As CEO of Andermatt, James Lamb is creating a new luxury destination, hotels included, high in the Swiss mountains

Danilo Zuchetti has achieved the near-impossible, overseeing the timeless new Corinthia Rome so it immediately belonged

Mali Carow, in Fort Lauderdale, heads a Four Seasons hotel that thinks it’s a resort – or is it the other way around?

Veronique Delattre’s travelled the world but she’s never felt more at than running Fairmont Mount Kenya Safari Club

Raj Mohan heads the mini empire of JW Marriott Miami Turnberry Resort & Spa – which is all that, plus meetings, golf and a world-class waterpark (what’s his winning secret?)

Jason Montague heads quality at sea – what are lessons for land-based hoteliers?

Kim Levenson is totally immersed in entertainment – Taylor Swift and U2 are among artists who rehearse in production areas at Hotel Rock Lititz, Pennsylvania. What’s it all like?

Alexandre Allard is a French entrepreneur who stops at nothing. His latest creation, Rosewood São Paulo, combines a former maternity hospital with, new, a Jean Nouvel tower, and eight underground floors.

Emanuela Settenberg Di Vivo shows how a centenarian can become better than new – Oetker Collection’s stunning US flagship, The Vineta Palm Beach.

As custodian of Zurich’s family-owned Baur au Lac, Christian von Rechenberg fully appreciates the value of apprentices in today’s luxury landscape.

Olga Polizzi has revolutionised luxury hotel ambience – every design feels as if it’s a Rocco Forte home and you’re a guest.

Richard Leuenberger runs the forever-legend Badrutt’s Palace, where forever-happening innovations keep it forefront.

Christian Clerc knows quiet luxury is Auberge Collection’s key to success.

Joanne Selby explains the inside-outs of rebranding what is now InterContinental Table Bay, Cape Town.

Andrew Foulkes, at The Newt in Somerset, rules territory that includes two hotels, world-famous gardens and orchards – and a railway creamery.

At Six Senses Zighy Bay, Diletta Guarino infuses warm Italian style to northern Oman.

Luis Pinheiro runs the art-filled Silo Hotel atop Cape Town’s long-established grain silos, now the Museum of Contemporary African Art.

Stuart Procter, CEO of The Beaumont, London, has always believed in doing things differently.

Antonio Saponara, GM of Capella Bangkok, arrived just as it was anonymously voted best hotel in the world – what were, and are, the challenges?

As GM of Amangalla, Kaya Onoran has unique challenges running an historic fort-hotel in southern Sri Lanka

Inspired by her love of cooking, Trisha Pérez Kennealy founded The Inn at Hastings Park, a Relais hotel outside Boston

Michel Cottray, as Director of Le Martinez, takes the annual Cannes film festival in his stylish stride.

Cristian Garcia lives and breathes world-class wellness as boss of SHA Mexico, near Cancun

At Sofitel London Gatwick, Harish Sunassy understands and relishes the unique challenges of running an always-busy airport hotel, at luxury level.

Houstonian Joseph Colina heads Raffles Grand Hotel d’Angkor, Siem Reap, the grand hotel for Angkor Wat and immersion into Cambodian culture.

At Singapore’s iconic Raffles, Christian Westbeld hosts the world’s most exclusive as well as thousands of tourists lured by Singapore Slings

Heading Fairmont Mayakoba requires intricate knowledge of celebrations, events – and golf. Jacco Van Teeffelen still learns, every day.

Meet Jean-Michel Gathy, the Belgian-born visionary who transformed the global luxury hotel industry. From the iconic rooftop infinity pool at Marina Bay Sands to the soul of Aman Resorts, discover how the 'doyen of hospitality' uses a felt-tip pen and his 'seamless design' philosophy to create the world's most exclusive sanctuaries.

Running the 118-floor Ritz-Carlton Hong Kong stimulates Anas Bencheqroun to be best as well as highest GM in the world.

Hugo Bedford, CEO of London-based JM Finn, believes financial planning is essential for everyone in hospitality, bottom up

Fashion marketer Ludovic Cayacy, Manager of Four Seasons New York Downtown, moved to hospitality for better customer service

What will the New Year bring? Mary Gostelow chats with Almont founder Yuriy Horovvy

Mary Gostelow looks back over the year that still is.

From his base at One&Only Aesthesis, Gerald Krischek considers the virtues of an urban resort

The Washington State-based Oppenheimer family are consummate hoteliers. John, Jeni and James describe their starring Columbia Hospitality roles.

David Udell has a wide-ranging portfolio as Hyatt’s President Asia Pacific but he’s eternally personal and professionally grounded

Gerhard Struger talks about the re-birth of a national icon – what is now Fairmont Golden Prague

Twenty years since he started Jetex, Adel Mardini shows that private aviation indeed benefits from the quality found in luxury lifestyle generally.

Amruda Nair learned lots from her grandfather but India’s current generation is making its own waves

Jason LeDoux shows it is possible to put luxury and differentiation into a Manhattan hotel.

Christoph Henkel has great affection for his other properties but converting a former mining village to Colorado’s luxury Dunton Hot Springs mountain retreat is something special.

Princess Noura bint Faisal Al Saud is putting Saudi fashion and the Kingdom’s hospitality on the world map.

As boss of Taj Umaid Bhawan Palace in Jodhpur, Manu Sharma is in the thick of India’s wedding activity

Arnaud Zannier started his own eponymous hotel company. What are the ongoing challenges?

Geoff Toffetti specialised in service – will he share secrets to success?