PODCAST · business
Master Tech to Millionaire
by AutoShop Answers
Operator-to-operator lessons for independent auto repair shop owners on auto hospitality, profitability, customer experience, hiring, multi-shop growth, AI, leadership, and building a business that can run without the owner carrying everything.
Episodes
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Autoshop Ministries Episode 14 - Break the Self‑Sabotage Cycle
Pastor DeVante Tidwell explores why people hold themselves back — from gluttony, overspending, and workaholism to not asking for help — and how shame and feelings of unworthiness fuel self‑sabotage. The episode offers practical reframes, examples from Scripture of broken people God used, and a...
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Autoshop Ministries - K2K 9/27/26 Sermon - From Blurry Faith to Full Vision
Pastor DeVante preaches from Mark 8:22–26 about a blind man healed in stages, illustrating how God first draws us close, then corrects, and finally gives clear vision. The sermon explains grace as a refining process — sometimes messy but purposeful — and invites listeners to receive Jesus, be...
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Autoshop Ministries Episode 13 - From Manna to Miracles
Pastor DeVante Tidwell and guest host Bill Brusard discuss how to handle the “middle” seasons of life and business, using Numbers 11 and the example of the Israelites to explore faith, temptation, and trust in God’s process. They give practical examples—debt, health, relationships, and business...
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Autoshop Ministries Episode 12 - Make Your Best the Standard: From Technician to CEO
Joe Adams and Chaplain DeVante Tidwell discuss making your best your standard—how consistency, small daily wins, and spiritual accountability beat laziness and compound into excellence at work, in family, and in leadership. They share scripture-based insight, practical micro-win challenges (start…
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Autoshop Ministries Episode 11 - Are We There Yet? Mastering the Middle of Your Journey
Joe Adams and Pastor DeVante Tidwell explore the question "Are we there yet?" and focus on the importance of the middle season — the daily process between start and finish. They emphasize process over outcome, practical micro-wins, systems thinking for business and life, and spiritual…
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Autoshop Ministries Episode 10 - Who Are You Here With? Iron Sharpens Iron in Business & Faith
Pastor DeVante Tidwell and Joe Adams discuss the importance of partnerships, mentorship, and community for business and personal growth. Using Proverbs and practical examples, they show how the right relationships create productive friction that sharpens leaders and accelerates success. Listeners...
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Hire Hammers, Build Champions: Inside Auto Hospitality’s Recruiting Playbook
Joe Adams and Todd Hayes dive into recruiting as the single biggest bottleneck for automotive businesses, sharing raw stories and practical tactics. They cover hands-on recruiting, building a better workplace (benefits, training, pay), identifying A-players, managing gray-area talent, and how...
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From Garage Beginnings to Master Tech: Ly Khoa’s Hustle and Humility
Glenn Piccolo interviews Ly Khoa (Master Lee), a top-performing technician, about his journey from lowering Hondas in high school to trade school, corporate shops, running his own business, and returning to tech work. They discuss efficiency, organization, parts management, shop culture, benefits...
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Autoshop Ministries Episode 9- Ask With Vision: What Do You Really Want from God?
Joe Adams and Pastor Devonte Tidwell unpack the story from Mark 10 to show why being specific about what you ask for matters in prayer, leadership, and business. They contrast clear, faith-filled requests with vague desires and explain how vision shapes outcomes. The episode offers practical...
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EVERYTHING You Need to Know about Master Tech to Millionaire + Autoshop Answers
In this crucial & very special episode of Master Tech to Millionaire, Joe Adams & Glenn Piccolo break down the essential terminology, history, and operational secrets of the Auto Hospitality Group to get you totally dialed in. Whether you’re gearing up for the legendary Key to Key to Callbacks...
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The CFO In the Trenches with the Wrenches: How Accounting Powers a Million-Dollar Shop
In this episode, Joe Adams sits down with Auto Hospitality Group CFO Matt Keys to explore how accounting, systems, and AI transform fast-growing auto shops into scalable, investor-ready businesses. They discuss Matt's journey from audit to CFO, the challenges of parts and vendor reconciliation…
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Autoshop Ministries - DeVante Tidwell K2K 8/23/26 Sermon on Freedom Through Forgiveness
This live recording of Autoshop Ministries explores forgiveness as Gods plan for connection, freedom, and abundant life, unpacking Colossians 2, Matthew 6:14, John 10:10 and practical illustrations about letting go of grudges. DeVante invites listeners to both receive and give forgiveness,...
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99.08% Diagnostic Accuracy: Inside a Master Tech’s Playbook
Joe Adams interviews Adams Automotive Master Technician Josh Gerbrecht about his journey from technician to top diagnostician, sharing the systems that drove his 99.08% diagnostic accuracy and the big takeaways from a Key-to-Key-to-Callbacks weekend. They discuss the front-office/back-office...
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From Key2Key to Massive Cashflow - August Key2Key debrief - Bonus Zoom Episode 13
Glenn Piccolo and the Auto Hospitality Group debrief an explosive Courtside weekend and break down how shops can actually get started with the Key2Key concept. Also, overcoming public-speaking fear through repetition, using scatterplots to track team development, and available resources (VIP Rack...
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Autoshop Ministries Episode 8: Do Your Part - When Faith Demands Action
Joe and Pastor Devante explore how faith and obedience work together, using examples from Exodus, Nehemiah, and Jesus’ first miracle. They challenge listeners to move from asking God for blessings to doing the practical next step—identify one thing you’ve been praying about and act on it before…
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Autoshop Ministries Episode 7: Who Told You? Breaking Free from Labels and Limiting Beliefs
Joe Adams and Pastor Devante explore the Genesis story to expose how labels and repeated messages shape our identity and behavior. They discuss internal vs. external control, practical steps to reject limiting lies, and the power of daily declarations to rewire your thinking. Devante offers a…
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$910K in 1 Month From a 9-Bay Goodyear?! | The Woodlands Hammer Panel
The Adams Automotive - Woodlands team debriefs a record-breaking $910,000 month. They unpack the numbers — high service revenue, strong gross profit, and an unprecedented $300K net operating income — and credit the result to A-player staffing, shop tours, speed-of-service PMIs, and disciplined...
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The Wheelbarrow That Changed Everything — Jaebird’s Automotive Journey - Superstar Series
Glenn Piccolo interviews Jae “Jaebird” Silva about his unlikely path from running movie stores to breaking into the automotive industry during COVID, learning on the job at Caliber Collision, and being mentored by Donovan Penny before joining Adams Automotive. Jae shares recruitment stories…
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Autoshop Ministries Episode 6: Psalm 23 for Shop Owners - God's Presence in Success and Suffering
Pastor Devontae Tidwell joins Joe Adams to unpack Psalm 23, exploring how God remains with us in both the high seasons of success and the low seasons of struggle. They discuss increasing awareness of God's closeness, trusting His character through changing circumstances, and applying these truths...
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Autoshop Ministries Episode 5: Stop Worrying About Tomorrow: Be Fully Present Today
Pastor Devontae Tidwell joins Joe Adams to explore being fully present, overcoming anxiety with Matthew 6:34, and balancing stewardship with trust. The episode offers practical guidance, a gratitude journal challenge, and encouragement for leaders to do their part without losing today’s joy.
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From $14/hr to Homeowner: Cliff “Cliffhanger” Cantu’s Rise at Adams Automotive
M2M host Glenn Piccolo introduces the new Superstar Series and welcomes team member Cliff Cantu (aka Cliffhanger) to share his story and role at Adams Automotive. Cliff describes his start in the industry at age 11, how a $69.99 engine flush led him into customer service and selling services…
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Autoshop Ministries - DeVante Tidwell K2K 7/21/26 Sermon on When a Little Goes a Long Way
Chaplain DeVante Tidwell delivers another live sermon at Key to Key weekend in Houston, TX preaching from 2 Kings, using the widow's jar of oil to show that what feels like too little can become more when placed in God's hands. He addresses guilt, condemnation, and the power of surrender, urging...
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July Courtside & Key2Key Debrief: The No‑Risk, Perfected Business Model - Bonus Zoom Episode 12
Glenn Piccolo hosts the Profit Panel with special guest Todd Hayes to debrief Key2Key to Callbacks and the Courtside program in Houston. They highlight our high-energy training, VIP Rack Attack day, and real stories from team members like Mike Quinn who transformed from knowing nothing about cars...
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Using the Shop Tour to Identify Pain & Close the Deal
Joe Adams hosts a legendary wealth management advisor, exploring and breaking down the Sandler sales approach—professionals solve by identifying pain, quantifying it, and personalizing solutions—so shops can build trust and close more business. The episode also covers wealth-building basics…
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AutoShop Ministries Episode 4 - Iron Sharpens Iron: The Power of Friction in Business
Joe Adams and Chaplain Devontae Tidwell discuss the importance of partnerships, community, and mentorship in business, using Proverbs and Ecclesiastes to show how the right people sharpen you and produce ROI. The episode emphasizes finding mentors, creating healthy friction to grow, paying it...
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AutoShop Ministries Episode 3 - From Technician to CEO: Pace, Purpose, and Long-Term Success
Joe Adams and Chaplain Devontae Tidwell discuss why endurance beats speed in leadership and business. Using scripture & practical examples, they explain how steady, sustainable effort builds lasting success. They challenge listeners to slow down, set a sustainable pace, and ask whether today’s...
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Wayne Stewart and his Precision Tune Shop Transformation - Bonus Zoom Episode 11
Glenn interviews Wayne Stewart, owner-operator of a top Precision Tune in Noonan, GA, about his journey from past struggles to running a high-performing shop. Wayne explains how Auto Shop Answers and Key2Key helped transform his business—boosting sales, improving shop presentation, and fostering…
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AutoShop Ministries Episode 2 - Make Your Best Your Standard: From Technician to CEO
Joe Adams and chaplain Devante Tidwell discuss making "your best" the daily standard—drawing on Colossians 3:23 and Proverbs—to defeat laziness and build consistent excellence in work, faith, and family. The episode mixes Scripture, practical shop and life examples (micro wins, habits…
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Autoshop Ministries - Devante Tidwell K2K 6/21/26 Sermon on Gifts, Grace & Service
In this live chapel episode, Devante Tidwell with Autoshop Ministries delivers a practical sermon titled "Saved to Serve," urging listeners to recognize their God-given gifts and use their time, talent, and treasure to serve others. He ties faith to real-world leadership, business, and...
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Bonus Crossover Episode 2: Bill Brusard on the Howie Carr Show
In another bonus Crossover Episode, our very own Chief Growth Officer Bill Brusard guest stars on the Howie Carr show, and shares his story + how to streamline operations, increase profits, and deliver world-class customer service through practical, proven systems. AutoShopAnswers.com...
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A.I. Native Auto Hospitality - The Future of Customer-First Auto Repair
Joe Adams interviews Michael Floyd, Chief AI Officer at Auto Hospitality Group, about using generative AI (ChatGPT, Codex, Claude) to automate repetitive shop workflows—like splicing customer videos, transcribing and scoring calls, and connecting Techmetric with accounting tools. They explain how...
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From $2,600 to $260,000: Key-to-Key Transformations - Bonus Zoom Episode 10
Glenn Piccolo and guests debrief an action-packed weekend in Houston covering Key-to-Key, Courtside and the Back Office Blueprint, sharing emotional success stories of shops that dramatically increased revenue and profit using Todd Hayes’ proven concept. They highlight hands-on VIP Rack Attack...
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Serve First, Lead Better — Lessons from Autoshop Ministries
Joe Adams and Autoshop Ministries' Devante Tidwell discuss how true purpose is rooted in service, not job titles. Using 1 Peter 4:10 and real shop examples, they explore leading by serving employees and customers, stewarding gifts, and creating lasting impact. Listeners receive practical…
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Key-to-Key-to-Callbacks: How Gary Walker Turned Callbacks into $1.7M - Bonus Zoom Episode 9
Glenn Piccolo sits down with Gary Walker, the "BDC man," to reveal how a perfected callback system and invoice reviews drive consistent appointments, higher tickets, and customer retention for service shops. They discuss building a dedicated call center, using AI to improve accuracy and...
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Auto Shop Ministries Episode 1: Launching Faith-Driven Leadership in the Shop
Episode one of Auto Shop Ministries introduces Devante Tidwell as chaplain and outlines a weekly, faith-based series for shop leaders. This episode focuses on how trust scales: being faithful in small tasks signals readiness for bigger responsibilities, the importance of strong processes…
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Bonus Crossover Episode: Todd Hayes on the Howie Carr Show
In a special crossover episode, our very own Todd Hayes guest stars on the Howie Carr show, and explains how Auto Shop Answers teaches auto shops and service businesses "auto hospitality"—turning technicians into profitable business owners through customer service, operations, recruiting, and...
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Profit Panel pt.2 : Unlocking Massive Net with P&L Secrets - Bonus Zoom Episode 8
Glenn Piccolo hosts Profit Panel part 2 with Charlie Zlatkos, J.J. Mont and Lynn Massengill to unpack how shops drive real profitability through P&L literacy, gross profit improvement, and operational discipline. The episode covers practical steps: raising gross margins, fast and accurate P&Ls…
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Profit Panel: How 3 Shops Put $750K+ to the Bottom Line in One Month - Bonus Zoom Episode 7
Glenn Piccolo hosts the Profit Panel: Charlie Zlatkos, J.J. Mont and Lynn Massengill to reveal how auto hospitality, mindset shifts, pricing strategy, parts purchasing and execution drove dramatic profit gains across varied markets—from rural Tennessee to rust-heavy Boston. The episode shares…
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Why Most Shop Owners Never Become Millionaires
Todd Hayes and Glenn Piccolo debrief a powerful weekend of training—covering Courtside, Key2Key's first Vegas event—sharing how auto hospitality, take-fives, and relentless phone skills drove record weekends and consistent growth. They discuss practical strategies for opening weekends, improving...
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Burn the Boats: AJ Nealey’s Multi-Unit Breakthrough - Bonus Zoom Episode 6
Glenn Piccolo interviews AJ Nealey about his journey from a one-bay garage to a five-store multi-unit operator in Maryland. AJ shares how Key to Key training, Rack Attack tactics, strict hiring standards, and fraud-prevention controls transformed his business, helped him stop tolerating…
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Bill Lewandowski: Speed of the Leader is the Speed of the Pack - Bonus Zoom Episode 5
Glenn Piccolo interviews "Bay One" Bill Lewandowski about his five-year journey from sweeping floors to becoming a top managing partner at True Automotive. They discuss lessons from Courtside and Key2Key, the power of process, and the math behind growing revenue. Bill shares practical takeaways…
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Amy Bartel on 7-Day Shops, Hospitality Hires, and the Fraud-Fighting Formula - Bonus Zoom Episode 4
In this episode Glenn Piccolo interviews Amy Bartel about returning to the family auto business, rebuilding finances, and scaling performance through recruiting, culture, and seven-day operations. Amy shares recruiting strategies (especially hiring restaurant talent), lessons from fraud and...
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From $135K to $600K: J.J. Mont’s Auto Hospitality Breakthrough - Bonus Zoom Episode 3
J.J. Mont joins Glenn Piccolo to share his journey from a struggling shop to a high-performing auto hospitality business using Todd Hayes’ model. He covers how a single mindset shift — “saying yes on the phone” — recruiting top techs, shop upgrades, and outsourced callbacks drove predictable...
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Hire Like a Pro: The First 5 Seconds That Reveal A-Players
Joe Adams and Glenn Piccolo break down a no-nonsense interview playbook for auto shops: why first impressions and rapid rapport matter, how to use targeted pre-interview questions to spot commitment, and what distinguishes A-players from B and C-players. They cover working interviews and...
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How One Weekend Can Rewrite Your Shop's Future - Bonus Zoom Episode 2
Glenn Piccolo with Adams Automotive hosts this bonus Master Tech to Millionaire episode presented by Autoshop Answers, recapping an electrifying weekend in Houston featuring Key to Key, Courtside, and VIP Rack Attack sessions. Industry Leaders from around the country discuss Todd Hayes’ perfected...
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Rob Eskew’s Rollercoaster Turnaround - Bonus Zoom Episode 1
Rob Eskew recounts his journey from a small basement shop to a multi-state operation, the near-collapse after rapid expansion, and the hard lessons learned about cash flow, accounting, and leadership. He explains how simplifying operations, tightening parts and accounting controls, and focusing…
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Kaleb Nimz on How Auto Hospitality Transformed 98 Shops
Todd Hayes sits down with Kaleb Nimz, president of Grimaud Enterprises, to discuss how Precision Tune transformed its culture and performance across 98 locations using Key2Key and Courtside training. They cover leadership in the trenches, shop cleanliness, automotive hospitality, recruiting, and...
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Stop Playing Small: Adam Coffey on How to Multiply Your Business Value Like A Private Equity Pro
On this episode of Master Tech to Millionaire, Adam Coffey breaks down how private equity isn’t some mysterious Wall Street game—it’s a repeatable system for multiplying value at scale. From rolling equity into second and third paydays to using acquisitions like rocket fuel, he lays out the exact...
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Integrity Under the Hood: Doing the Right Thing is Always the Right Thing
Guest host Glenn Piccolo and Charlie Zlatkos discuss a real shop story about integrity — discovering a major job wasn’t completed and immediately terminating the employee. They explain the shop’s inspection process, why advisors must personally verify repairs, and how rigorous PMI's prevent...
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A-Players Only: How Q-Pine Drives a $7M Operation with Just 10 Bays
Joe Adams sits down with Mike "Q-Pine" Quinn to explore how someone with no auto-repair background fast-tracked into running a top-performing shop, becoming a partner and scaling revenue through people, process, and hospitality-focused sales. They discuss hiring A-players, using data and...
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ABOUT THIS SHOW
Operator-to-operator lessons for independent auto repair shop owners on auto hospitality, profitability, customer experience, hiring, multi-shop growth, AI, leadership, and building a business that can run without the owner carrying everything.
HOSTED BY
AutoShop Answers
CATEGORIES
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