PODCAST · business
Medicubes
by Medicubes
The Medicubes team bring you a monthly panel conversation of exciting and challenging topics in primary health care, answering listener questions and invited guests to the discussions.
Episodes
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From Patient Data to Sustainability: Exploring RACGP 6th Edition Accreditation Changes
In this episode of Medicubes, hosts Chris, Riwka, and Kim discuss the release of the RACGP 6th Edition Standards for General Practices and what they mean for practice managers and primary care teams. Providing an initial overview of key changes, structural updates, and new requirements introduced...
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Navigating Change: The Rise of Nurse Prescribing in Australia with Denise Lyons
In this episode of Medicubes, hosts Kim, Chris, and Riwka are joined by Denise Lyons, President of the Australian Primary Nurse Association, to discuss the introduction of the Designated Registered Nurse Prescribing model in Australia. Covering the evolution of the nurse prescribing initiative,...
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What’s New in Primary Healthcare: Assignment of Benefits Updates and Nurse-Led Services Spotlight
In this episode of Medicubes, hosts Chris, Riwka, and Kim return for season three, providing an update on important developments for Australian Practice Managers in primary care. They reviewed the latest changes to assignment of benefit procedures, advising practices to adopt clear workflows,...
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Medicare Assignment of Benefit - get ready for change!
In this episode of Medicubes, hosts Chris, Kim, and Riwka are joined by Jess White (Chief Technology Officer at Best Practice) and Bec Bland (Assistant Director of Partnerships, Commercial at Best Practice) to discuss the upcoming changes to the Medicare Assignment of Benefit (AOB) process....
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From Excel Nightmares to Automated Success: The Power of Cubiko Calculate
In this episode of Medicubes, hosts Riwka and Kim are joined by Nick Adams, Chief Operating Officer, and Sean Fincham, Chief Financial Officer at Cubiko, to discuss Cubiko Calculate, a solution designed to streamline the calculation and distribution of service fees between practices and...
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Nurse-Led Services: Focusing Nurse Strengths for Better Patient Outcomes
First episode back for 2026! In this episode of Medicubes, hosts Kim and Riwka speak with Alison Miller, Practice Manager of McKid Medical, about strategies to optimise the nursing workforce and expand nurse-led services in primary care. Discussing practical innovations and lessons learned from...
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Privacy Law Reforms: Protecting Patients and Practices with Sarah Bartholomeusz
In this episode of Medicubes, hosts Chris and Kim are joined by Sarah Bartholomeusz, founder and principal of You Legal, to discuss current privacy reforms and their impact on primary care practices in Australia. Providing a clear overview of the recent changes to the Privacy Act, including the...
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Reinventing Patient Experience: Inside HealthEngine’s Growth with Dan Stinton
In this episode of Medicubes, hosts Chris and Riwka speak with Dan Stinton, CEO and Managing Director of HealthEngine, about recent developments in Australia’s largest healthcare provider marketplace and the evolving landscape of digital health technology for medical practices. Key Points: Health...
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Preparing Your Team for Bulk Billing Practice Incentive Program Changes
In this episode of Medicubes, hosts Chris and Riwka are joined by Louise Riley, Bianca McCulloch, Jacob Grooby, and Alexis Mohay from the Department of Health and Aged Care to discuss the latest changes to bulk billing and the launch of the Bulk Billing Practice Incentive Program (BBPIP). The…
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The Power of Social Prescribing: Healthy Aging with Jo Winwood
In this episode of Medicubes, hosts Chris, Riwka, and Kim continue their conversation with Jo Winwood, focusing on social prescribing, aged care, and early intervention in primary care. Providing a clear explanation of social prescribing, its origins in the UK, and how it relates to the broader...
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From Invisibility to Empowerment: Healthy Ageing with Jo Winwood
In this episode of Medicubes, hosts Riwka, Kim, and Chris are joined by Jo Winwood, Associate Director of Healthy Living and Ageing at Healthy North Coast. Discussing aged care in Australia, recent reforms driven by the Royal Commission, and the practical implications for general practice teams…
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The Human Side of Lung Cancer: Reducing Stigma and Screening Program with Anne Fidler
In this episode of Medicubes, hosts Riwka and Kim are joined by guest Anne Fidler to discuss Australia’s new national lung cancer screening programme and its implications for general practice. Discussing the programme’s eligibility criteria, key statistics regarding lung cancer incidence and...
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Healthy Aging Starts at 40: Muscle Health, Frailty, and Practical Tips from Bollen Health
In this episode of Medicubes, hosts Kim and Riwka are joined by Dr Chris Bollen (Adelaide GP and Director of Bollen Health) and Jane Bollen (Primary Health Care Nurse Consultant) to discuss healthy ageing, focusing on primary care strategies for supporting muscle health, preventing frailty, and...
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Best Practice Summit 2025: Innovations, AI, and the Future of Primary Care
In this episode of Medicubes, Chris, Riwka, Kim are joined live at the Best Practice Summit 2025 by Craig Hodges (CEO, Best Practice), Janice Tan (GM of Clinical at Bupa), Steven Kaye (GP and RACGP committee member), Jaspreet Saini (GP and Chief Medical Officer, HotDoc), and Kylie Payne (CEO,...
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Shining a Light on the Wound Consumables Scheme with Melissa Freeman
In this episode of Medicubes, hosts Kim, Chris, and Riwka are joined by Melissa Freeman, Managing Director and Lead Nurse at Port Macquarie's Wound Care Clinic, to discuss the new National Wound Consumables Scheme. Addressing eligibility, access, training requirements, and the anticipated patient...
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Love Your Sister and Samuel Johnson on Bringing Precision Medicine to Every Patient
In this episode of Medicubes, hosts Riwka and Kim are joined by Samuel Johnson, Australian actor and founder of the charity “Love Your Sister”, to discuss the evolving landscape of precision medicine in cancer care and the importance of equitable access for all patients. Samuel shares his…
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The GPCCMP Era: What’s Staying, What’s Changing, and How Allied Health Can Adapt
In this episode of Medicubes, hosts Chris, Riwka, and Kim discuss the recent changes to chronic condition management plans in general practice, with a particular focus on implications for Allied Health professionals. Outlining the transition from the previous GP Management Plan (GPMP) and Team…
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CDM to GPCCMP: Breaking Down the Big Changes in Care Planning
In this episode of Medicubes, hosts Riwka, Kim, and Chris outline the upcoming changes to chronic disease management and care planning in general practice, focusing on the shift from the traditional CDM (Chronic Disease Management) items to the new GPCCMP (General Practice Chronic Condition...
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Digital Health Festival 2025: AI, Innovation, and the Future of Healthcare Workflows
In this episode of Medicubes, hosts Chris and Riwka bring listeners the latest developments from the Digital Health Festival 2025. Speaking with a range of industry representatives. Sharing current trends and practical considerations for practice managers navigating the evolving digital health...
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Navigating the Cloud Technology in General Practice with Danielle Bancroft
In this episode of Medicubes, hosts Chris, Riwka, and Kim are joined by Danielle Bancroft, Chief Product Officer at Best Practice and practising pharmacist, to discuss the future of cloud technology in general practice software. They explore what “cloud” means in a primary care context, how it...
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The Big GP Budget Debrief: What it means for General Practice
In this episode of Medicubes, join hosts Chris and Riwka for a comprehensive debrief on the Big GP Budget. They are joined by Kelly Chard, a chartered accountant specialising in medical practices, and Bruce Willett, a general practitioner and former RACGP vice president. They delve into the...
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Exploring the Role of Nurses in Palliative Care with Dr Sarah Mollard
In this episode of Medicubes, hosts Riwka and Kim are joined by Dr Sarah Mollard, a GP from Five Star Medical Centre and clinical lead at Healthy North Coast. They delve into the topic of palliative care involvement in primary care, particularly the role of nurses. Sharing her insights on…
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From Ice Rinks to Rural Clinics: Dr. Cheryl Wilson's Diverse Medical Career
In this episode of Medicubes, hosts Kim, Riwka, and Chris are joined by Dr Cheryl Wilson. Originally from Canada, Dr Wilson has built a remarkable career in sports therapy and medicine, being the first woman in Canada to work as a sports therapist with a professional ice hockey team. Dr Wilson...
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Transitioning to Cloud-Based Practice Management: Insights from Michele Blanshard
In this episode of Medicubes, hosts Chris, Riwka, and Kim are joined by Michele Blanshard from Magentus Practice Management. Discussing the evolution of practice management software, they focused on Magentus' Genie and Gen2 platforms. Michele shares her insights on the shift from desktop-based...
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Balancing Leadership and Advocacy in Medical Practice: Dr Maria Boulton's Journey
In this episode of Medicubes, hosts Chris, Riwka, and Kim are joined by Dr Maria Boulton, a GP, business owner, and advocate for the medical sector. Dr Boulton shares insights from her extensive experience in managing medical practices and her role in the advocacy for general practice. Discussing...
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Personal Branding for Healthcare Professionals: Building Trust and Influence in Healthcare with Dr. Jaspreet Saini
In this episode of Medicubes, hosts Chris, Riwka, and Kim are joined by Dr Jaspreet Saini, Principal GP at Rosedale Medical Practice and Clinic Director at Healthicare. They delve into the topic of personal branding for healthcare professionals, discussing its significance, benefits, and…
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Proactive Healthcare and Cybersecurity: Danielle Bancroft on Secure, Innovative Solutions for Improving Healthcare
In this episode of Medicubes, hosts Chris and Riwka are joined by Danielle Bancroft, Chief Product Officer at Best Practice Software and a practising pharmacist. Her role in Best Practice involves strategic leadership, understanding customer needs, and balancing these with regulatory…
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From CDM to CCM: What the CCM Delay Means for Your Practice
In this episode of Medicubes, join hosts Chris and Riwka as they delve into the latest updates on Chronic Disease Management (CDM), which is transitioning to Chronic Care Management (CCM). Chris and Riwka reviewed the delayed implementation of new CDM/CCM protocols, originally slated for 1…
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Simplifying Payroll Tax: Tax Complexities in Medical Practices with Kelly Chard
In this episode of Medicubes, hosts Chris and Kim invite Kelly Chard, founder of GrowthMD, to discuss the complexities of payroll tax for medical practices in Australia. Exploring the challenges practice managers face, provide insights into recent changes, and offer practical advice for…
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New Developments in Chronic Disease Care and Aged Care Incentives: A Deep Dive
In this new season of the Medicubes podcast, join hosts Chris, Riwka, and Kim as they delve into the latest changes in chronic disease management and the GP aged care incentives. Focusing on how the new Medicare Benefits Schedule (MBS) updates will impact practice management, primary care, and...
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Unlocking Nurses' Potential in Primary Healthcare: Insights from Ken Griffin
In this episode of Medicubes, hosts Kim, Chris, and Riwka welcome Ken Griffin from the Australian Primary Health Care Nurses Association. Although Ken does not have a nursing or healthcare professional qualification, he is passionate about nursing and is actively raising funds for cancer through...
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Dissecting the 2024 Federal Budget: What It Means for Health Practices
In this special budget edition of Medicubes, hosts Chris and Riwka delve into the healthcare highlights of the May 2024 federal budget. Chris and Riwka unpack the key updates relevant to primary care practice managers, exploring financial allocations, policy changes, and their implications for...
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The Shift in Bulk Billing: Healthcare Data Analysis With Robert Dickson
In this episode of Medicubes, hosts Chris, Riwka, and Kim are joined by guest Robert Dickson to delve into the latest findings from the Touchstone report, a comprehensive analysis of primary care billing trends and practices in Australia. Robert, the Chief Operating Officer at Cubiko, brings both...
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The Role of Nurse Practitioners in Improving Health Equity
In this episode of Medicubes, hosts Riwka and Kim speak with special guest Denise Lyons, an experienced Nurse Practitioner in Newcastle. Denise provides insights into the role and evolution of nurse practitioners in Australia, shedding light on their qualifications, scope of practice, financial...
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Communication Pathways: Creating Trust and Safety within GP Teams
In this episode of the Medicubes podcast, hosts Kim, Riwka, and Chris delve into the critical topic of effective communication within primary care practices. Key Talking Points: The significant impact of verbal, non-verbal, and written communication on team dynamics and overall perception within…
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Nurturing GP Registrars: Insights from Leonie Chamberlain
First episode back for 2024! In this episode, Chris and Riwka welcome practice management professional Leonie Chamberlain to the show. With more than two decades of experience within general practice, Leonie provides insights into the different aspects of general practice supervision and...
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Quality Improvement in Healthcare: A Conversation with Dr. Tony Lembke
In this episode of the Medicubes Podcast, hosts Riwka and Kim are joined by Dr Tony Lembke, an experienced GP and former clinical director of the Australian Primary Care Collaborative. The episode focuses on the topic of quality improvement in general practice and its impact on patient care,...
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News on Payroll Tax in QLD - Dr Bruce Willett
In this episode of the Medicubes podcast, join Chris, Riwka and Kim as they unpack the latest news on payroll tax in Queensland with Dr. Bruce Willett, a returning guest to the show. Bruce shares important updates on the public ruling regarding payroll tax for general practices in Queensland. He...
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Wrap Around Care: The Role of Social Work in General Practice
In this episode of Medicubes, hosts Chris, Riwka, and Kim are joined by guest Kylie Gibson, Business Manager at Fisher Family Practice, Holder Family Practice and Fisher Allied Health. They discuss the important role of social workers in general practice, the benefits of integrating social…
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Payroll Tax Fundamentals - Kelly Chard & Ben Ryan Part 2 of 2
In this episode of Medicubes, join Ben Ryan and Kelly Chard as they discuss the intricacies of payroll tax for GP clinics. They cover how payroll tax affects medical practices in Australia and the recent crackdown by revenue offices on non-compliant practices. Hear real-world cases highlighting…
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Payroll Tax Fundamentals - Kelly Chard & Ben Ryan Part 1 of 2
In this episode of Medicubes, join Ben Ryan and Kelly Chard as they discuss the intricacies of payroll tax for GP clinics. They cover how payroll tax affects medical practices in Australia and the recent crackdown by revenue offices on non-compliant practices. Hear real-world cases highlighting…
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Understanding MyMedicare: A Deep Dive into the New Patient Registration Model For Practice Managers
In this episode of Medicubes, Riwka Hagen, Chris Smeed and Kim Poyner dive into the hot topic of the week - new patient registration, MyMedicare and its impact on healthcare practices in Australia. The team answer your questions and share valuable insights and guidance on understanding the...
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Solving Complex Problems in Healthcare Payments: Albert Naffah, CommBank Health
In this episode, Chris, Kim and Riwka are joined by special guest Albert Naffah, CEO of CommBank Health, who brings a wealth of expertise to the discussion as they explore the role of digital technology in the healthcare industry. Albert discusses the challenges faced by healthcare businesses and...
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How to transform culture in a GP clinic - Dr Sean Stevens, GP Owner, Principal, Supervisor - Grove Medical Victoria Park
In this episode of the Medicubes Podcast, hosts Chris Smeed, Riwka Hagen and Kim Poyner are joined by Dr Sean Stevens, co-owner of Grove Medical Victoria Park, to discuss the importance of building a positive culture in healthcare organisations. Explore the insights and experiences that have…
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Unpacking the 2023 Federal Government's Budget Impact on General Practice in Australia. Featuring Bruce Willet, RACGP
Welcome to a special episode of the Medicubes Podcast hosted by Chris Smeed, Riwka Hagen and Kim Poyner. This episode is a deep dive into the recent federal budget and its implications for General Practice. Joining the team in the second half of this episode is Bruce Willett, the National Vice...
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Creating A Medical Practice Environment For More Accessible Healthcare
Welcome to The Medicubes Podcast with your hosts Riwka Hagen, Chris Smeed, and Kim Poyner. This episode features guest Deb Walter, a practice owner and manager of Sanctuary Medical Practice in Fletcher, New South Wales. Deb has firsthand experience with the NDIS (National Disability Insurance...
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The Evolving Role of Practice Managers and the Impact of AAPM. Miranda Grace, AAPM
In this episode, we explore the vital role of practice managers in healthcare and discuss the Australian Association of Practice Management (AAPM)'s importance in supporting them. We cover how the role of practice managers has changed during the Covid pandemic, the relentless advocacy for the...
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The critical role of nursing in primary care. Karen Booth, APNA
In this episode, hosts Kim Poyner, Chris Smeed and Riwka Hagen interview Karen Booth, the President of the Australian Primary Health Care Nurses Association (APNA). They discuss the role of APNA in supporting primary health care nurses and the challenges faced by nurses in the industry,...
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Ensuring Continuity of Care: A Look at Voluntary Patient Enrolment in Primary Care [part 2 of 2]
In this episode of the Medicubes podcast, Riwka Hagen and Kim Poyner join Tracy Johnson, Dr Tony Lembke, Simon Matthews from Practice Coach Australia for the second half of a discussion on voluntary patient enrolment (sometimes known as voluntary patient registration - VPR) in the primary care...
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Ensuring Continuity of Care: A Look at Voluntary Patient Enrolment in Primary Care [part 1 of 2]
In this episode of the Medicubes podcast, Riwka Hagen and Kim Poyner join Tracy Johnson, Dr Tony Lembke, Simon Matthews from Practice Coach Australia for a discussion on voluntary patient enrolment in the primary care space. This is the first part of a two-part series. The conversation explores…
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ABOUT THIS SHOW
The Medicubes team bring you a monthly panel conversation of exciting and challenging topics in primary health care, answering listener questions and invited guests to the discussions.
HOSTED BY
Medicubes
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