PODCAST · technology
Mobility Management Podcast
by Laurie Watanabe
The complex rehab technology (CRT) industry includes seating and mobility clinicians and providers, funding and policy specialists, rehab engineers, manufacturers and, of course, consumers and their families. Join Editor Laurie Watanabe as these stakeholders share their insights, predictions and hopes for CRT. Whether you design, manufacture, recommend, build, fit, service or fund seating and mobility, our podcasts offer personal perspectives from CRT's front lines.
Episodes
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Bryan Anderson, Spokesperson, Quantum Rehab
In October of 2005, Bryan Anderson of the U.S. Army was injured by an Improvised Explosive Device (IED) that resulted in the loss of both of his legs and his left hand. His story was just begninning. Today, Bryan is the national spokesperson for Quantum Rehab, and serving as a leader in mobility...
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Judy Rowley, Vice President - Business Development and Education, Raz Design
In the mobility and seating industry, education is essential. Providers and manufacturers must listen to end users, and to each other. That's why Raz Design hired industry lifer Judy Rowley, who joined the company in July of 2026 with this title: Vice President - Business Development and…
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Katy Roberts, Managing Director of the Abilities Portfolio, and Wayne Grau, Executive Director of NCART
Welcome to the Mobility Management Podcast! Today's guests are Katy Roberts, Managing Director of the Abilities Portfolio, and Wayne Grau, Executive Director of NCART. In this interview, Katy and Wayne join Mobility Management's Jack Silverstein to discuss the 2026 triumvirate of the Abilities...
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Alli Speight, Director of Clinical Education, Motion U, Motion Composites
On today's episode of the Mobility Management podcast, sponsored by Motion Composites, we are joined by Alli Speight (MScOT, ATP/SMS), Director of Clinical Education, Motion U of Motion Composites. In this interview, Alli and Mobility Management's Jack Silverstein discuss Motion Composites’s...
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Amber Foster, VP of Sales: Urology, Numotion
On today's episode of the Mobility Management podcast, sponsored by Numotion, we are joined by Amber Foster, VP of Sales: Urology - Numotion. In this interview, Amber and Mobility Management editor-in-chief Laurie Watanabe discuss Numotion’s new Ally Program, and learn more about what the Medical...
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Atlas Technology: Michael McCarthy and Chenna Strange
Joining us on this sponsored episode of the Mobility Management podcast are two leaders from Atlas Technology: Michael McCarthy, Director of Growth, and Chenna Strange, Customer Experience and Support. In this episode, McCarthy and Strange join Mobility Management editor in chief Laurie Watanabe…
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The Abilities Expo is growing! Interview with Katy Roberts of Abilities Portfolio
When mobility experts and advocates want to learn from each other, they go to the Abilities Expo. In 2026, they'll have three opportunities to learn even more, with the new Abilities International Accessibility Conference. Joining the Mobility Management Podcast to discuss is Katy Roberts…
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What U.S. Clinicians Can Learn from European Seating: interview with Filipe Correia of Stealth Products
Joining us on this episode of the Mobility Management podcast is Filipe Correia, Latin America and Europe Business Development Manager of Stealth Products. Filipe lives in Portugal, and shares with us what the mobility landscape looks like in Europe compared to North America, with lessons that...
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Drive-Wheel Innovation: How Merits USA's New AXCEL Power Chair Line Addresses Clients' Goals
Power wheelchair drive-wheel configuration impacts the power chair rider's overall experience, from ease of maneuverability in tighter spaces to the ability to access a range of indoor and outdoor environments. John Domanick, Merits USA's vice president of sales, discusses the importance of...
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CRT Repair: Resolution, Reform & the Heart of the Matter
Burdened by overly complicated documentation requirements, inadequate funding, and unwieldy operations, Complex Rehab Technology (CRT) repair has always been an arduous challenge. Then the COVID pandemic's supply chain delays and labor shortages broke an already struggling system. At the heart of...
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The Seating Benefits of a "Custom Sooner" Mindset
Historically, custom seating has been considered something of a last resort for wheelchair riders who cannot be accommodated any other way. Now that new technology has greatly reduced the timeline for its creation and delivery, should custom seating be considered sooner in the assessment process?...
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People-Centric: How Digital Enablement Can Support Better CRT Outcomes
Digital enablement sounds impressive — but what does it really mean? And can it work in a people-centric industry such as Complex Rehab Technology (CRT), where relationships and communication are everything? Numotion's Bret Barczak (Chief Marketing Officer & Executive Vice President, Retail...
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Mindful Design: Power Wheelchair Priorities & Perspectives
Complex Rehab Technology manufacturers design power wheelchairs for a wide range of stakeholders. Consumers, caregivers, clinicians, providers, and technicians all have their own priorities, while payers want to get the most function while paying the lowest possible cost. Bret Tracy, ATP, and…
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In Support of Upper-Extremity Positioning
While wheelchair seating often prioritizes the positioning of the client's pelvis, supporting upper extremities is also crucial to efficient functioning and mobility-related activities of daily living. In this episode, Tina Roesler, PT, MS, the Director of Clinical and Business Development for...
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NCART Update: After Seat Elevation, What's Next?
A landmark proposed decision on Medicare funding for seat elevation should be very encouraging to Complex Rehab Technology (CRT) stakeholders, but several other CRT issues are also demanding attention. In this first podcast of the year with NCART Executive Director Wayne Grau and Associate…
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Rolling Dynamics, Rolling Resistance & Optimizing Wheeled Prosthetics
How do you define a successful ultralightweight wheelchair? How do rolling resistance, rolling dynamics, center of mass, weight distribution, etc., impact that wheelchair's efficiency and function? In this second podcast sponsored by RGK, Josh Anderson and Jim Black — both longtime…
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Exploring RGK's Made-to-Measure Mission
So many factors impact ride quality for people who propel their own wheelchairs. Can truly building that wheelchair around its rider — a process that manufacturer RGK refers to as "made to measure" — make a difference in the overall rider experience? RGK's Josh Anderson, Jim Black, and Sarah...
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Referrals & Prescriptions: Operational Efficiency As Excellent Customer Service
While consumers who use seating and wheeled mobility equipment are the ultimate Complex Rehab Technology and DME customers, suppliers also work with a number of other stakeholders every day, including all-important referral sources. In this podcast sponsored by ATLAS Enterprise Software, CEO Bill...
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NCART Update: Celebrating Summer Successes, Prioritizing Next Steps
With a busy, productive summer 2022 now in the rear-view mirror, NCART Executive Director Wayne Grau and Associate Director Mickae Lee provide a recap and an update on priorities for the rest of 2022 into 2023, as exiting Executive Director Don Clayback says good-bye.
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Reimbursement Reform: Why Funding Is Key to Improving Delivery & Repair Timelines
Reimbursement is at the heart of so many Complex Rehab Technology (CRT) challenges — and in recent years, CRT providers have faced a perfect storm of pandemic-driven supply chain delays and increased business costs, complicated by surging fuel prices, labor shortages, and overall inflation. Too...
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COVID Challenges in Canada: One Provider's Perspective
The COVID-19 pandemic has redefined how Complex Rehab Technology providers do business, from seating evaluations to equipment deliveries, repairs and service. Jeff Preston, Director of Product & Marketing at Motion (formerly Motion Specialties), discusses how the national Canadian provider has...
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How Smaller Providers Can Rise Above Their Competitors
It's a challenge for smaller Complex Rehab Technology and mobility providers to distinguish themselves from the competition. But optimal product selection can be one way to stand out. In this WHILL-sponsored podcast, VP of Sales Justin Gagnon discusses what providers should look for when choosing...
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Leveraging Technology to Simplify CRT/DME Operations
Due to the immense amount of documentation required by payers, operational efficiency is crucial for a Complex Rehab Technology (CRT) or Durable Medical Equipment (DME) business to be successful. In the third episode in the ATLAS Technology Group-sponsored series, CEO William Paul and Chief...
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NCART Update: CRT's Summer Heats Up!
NCART's Don Clayback and Mickae Lee preview a busy summer in Complex Rehab Technology (CRT), as the industry awaits a CMS power seat elevation and standing public comment period, and advocates get ready for August's CRT Awareness Week and September's virtual Congressional fly-in.
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NRRTS at 30: The Evolving Role of the RTS
As the National Registry of Rehabilitation Technology Suppliers (NRRTS) celebrates its 30th anniversary, Executive Director Weesie Walker discusses how the job of Rehab Technology Suppliers (RTS) has changed over the years, the current challenges they face, and how NRRTS plans to raise up and...
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Documentation Dilemmas: From Identifying Delays to Streamlining Solutions
Evaluation-to-delivery (E-to-D) times for Complex Rehab Technology (CRT) can balloon for many reasons, from the sheer volume of information that payors ask for to the fact that different payors can have significantly different justification requirements. In this podcast sponsored by ATLAS…
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Service & Repair: Busting the "Unprofitable" Myth
Historically, service and repair departments at Complex Rehab Technology (CRT) and HME businesses have underperformed, existing mainly to support clinicians and consumers, but with few expectations for growth or profitability. Bill Paul (CEO of ATLAS Technology/co-CEO ATLAS-FIOS) and Matthew...
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Reimagining the Successful Workplace of Tomorrow
The pandemic has made employees re-evaluate what they want from their jobs, while perspectives from younger workers — Millennials and Zoomers — are making companies rethink their workplace culture and policies. National Seating & Mobility CEO Bill Mixon and Chief Human Resources Officer Ann...
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CRT's Complicated Relationship with Innovation
Complex Rehab Technology (CRT) relies on innovation to meet the evolving needs and goals of people with disabilities. But is CRT a nurturing environment for new ideas and new technology? LUCI co-founders Barry Dean and Jered Dean discuss barriers to new technology and how stakeholders can work...
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"Are You Okay?": Prioritizing Self Care in CRT
In the best of times, working in Complex Rehab Technology is physically, mentally, and emotionally challenging. CRT professionals work hard to take care of others... but who's taking care of CRT professionals? Patrick Boardman, ATP, shares what he's hearing from colleagues... and explains why…
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NCART Update: On Unfinished Business & Moving Forward
NCART's Executive Director Don Clayback and Associate Director Mickae Lee recap Complex Rehab Technology issues that have carried over from 2021, and discuss the policy and advocacy priorities they're working on as the industry looks to move forward from the pandemic.
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20 Years Later: Service Is (Still) King!
Twenty years ago, Rick Graver, ATP, the owner of Medtech Services Inc. in Reno, Nev., wrote a Mobility Management column on providing excellent wheelchair service. Listen to why Rick thinks service is still king — and why independent providers are still critically important to CRT and DME — in…
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What to Know About the 2022 International Seating Symposium
Mark Schmeler, Director of the International Seating Symposium (ISS), and Barry Steelman, founder of Steelman Marketing, discuss pandemic-related format changes to the 2022 ISS... and what this year's changes mean for future events.
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Roads to Success: Collaborating with Automotive Mobility Dealers
Transportation is one of many factors that can determine how successfully a wheelchair with complex seating will be used in the community. Danny Langfield, CEO of the National Mobility Equipment Dealers Association (NMEDA), joins the Mobility Management podcast to discuss how collaborations…
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Advocating with Passion: CRT Awareness Week 2021
In this special episode in collaboration with NCART, Brook McCall, Erin Michael, Mike Osborn, and Mickae Lee share why and how they advocate to preserve consumer access to Complex Rehab Technology... plus tips on how they create meaningful, memorable conversations while overcoming public speaking...
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NCART Update: A Triumph + Why We Advocate
In NCART's 2021 Q3 update, Executive Director Don Clayback and Associate Director Mickae Lee recap the recent Medicare policy change for Complex Rehab Technology (CRT) manual wheelchair accessories; preview advocacy opportunities for CRT Awareness Week; and discuss NCART's next priorities.
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Required Documentation and Payer Policies: New Equipment and Repair Orders
Two of the most common seating and wheeled mobility-related frustrations for consumers are how long it can take to take delivery of a Complex Rehab wheelchair and then how long it can take to get that chair repaired. National Seating & Mobility's Gerry Dickerson and Charles Sargeant discuss…
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NCART Update: MWC Policy & More in 2021 Q2
As the world emerges from the COVID-19 pandemic, Complex Rehab Technology (CRT) issues are accelerating. NCART's Don Clayback and Mickae Lee return to update CRT stakeholders on Medicare's manual wheelchair accessories policy — a June 30 deadline approaches — as well as to share news on power...
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Academia, Diversity & CRT's Future
The future of complex seating and wheeled mobility is often described in terms of evolving or breakthrough technology. But the future of Complex Rehab Technology (CRT) will also be defined and shaped by its people and its leadership. Pooja Viswanathan, Ph.D., explains how her background in…
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Power Bases & The Importance of Consumer Choice
Today's Complex Rehab power wheelchair bases are technological marvels — but the key to ultimate success is still the seating team's ability to understand each client's daily goals and functional requirements. Angie Kiger and Jeff Rogers of Sunrise Medical discuss the power of consumer choice,...
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NCART Update: Setting Advocacy Priorities for 2021
As the world plans to emerge from 2020's COVID-19 pandemic, the Complex Rehab Technology (CRT) industry is working with a new administration in Washington, D.C., while also advancing ongoing policy goals. NCART's Don Clayback and Mickae Lee return to the Mobility Management podcast to update...
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Today & Tomorrow: A Conversation with Justin Richardson
Justin Richardson, a former ATP supplier, is now Director of Advocacy Strategy at Numotion and Executive Director of the Numotion Foundation. He's also a longtime manual wheelchair user and a dad. From this position as both consumer and professional, Justin shares his perspectives on the lasting...
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Giving CRT Clients the Room to Be Human
While making the best Complex Rehab Technology (CRT) seating and wheeled mobility choices can be all about exacting measurements and attention to detail, the best overall outcomes can also depend on how well ATP clinicians and providers know their clients. Sunrise Medical's Angie Kiger, M.Ed.,...
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"On-Time" Intervention: The Evolution of Pediatric Mobility
Is providing pediatric wheeled mobility really an "early intervention"? Or does mobility need to be provided "on time" to facilitate a young child's cognitive, social and emotional development? Cole Galloway (University of Delaware and founder of Go Baby Go) and Amy Morgan (Permobil) discuss...
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Great Expectations: CRT Marketing in the New Normal
Cutting back on marketing efforts is often the first move that companies make in times of crisis. But with the world currently isolated due to the COVID-19 pandemic, Steelman Marketing founder Barry Steelman says, "A time like this is when a focused marketing strategy can get you the most for…
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29 Frames Per Second: Keys to Successful Telehealth Outcomes
Steve Mitchell, OTR/L, ATP, is a Clinical Specialist in Seating and Wheeled Mobility and Assistive Technology for the Spinal Cord Injury and Disorder Service at the VA Northeast Ohio Healthcare System in Cleveland. When the COVID-19 pandemic struck, he had to figure out how to build and configure...
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How a Pandemic Could Change the Lives of People with Disabilities
The COVID-19 pandemic is changing lives and routines around the world... but could some changes, such as working from home and expanded online learning infrastructure, actually be helpful to people with disabilities? Karen Roy, a Numotion Ambassador who's also a Licensed Clinical Social Worker…
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Tilt Talk: Posterior, Anterior, Lateral
As a powered seating option, tilt has become a common and popular choice. Posterior, anterior, and lateral tilt can be used singly or in combination to accomplish a number of goals, from pressure relief and catheter care to improved visual field, swallowing, and transfers. Brad Peterson of…
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Advocacy in a Pandemic: An NCART Conversation
The COVID-19 pandemic has greatly tested the Complex Rehab Technology (CRT) industry, but it's also accelerated the trial and adoption of remote services, telehealth, and other successful strategies. As the initial Public Health Emergency gives way to reopenings and a "new normal," NCART's Don...
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Wheelchair Footprints in Real Life
The footprint of a manual or power wheelchair has a huge impact on how well the wheelchair maneuvers... which ultimately impacts how much the wheelchair is used and how successfully. Russ Rolt, Director of Sales for PDG Mobility, explains why a wheelchair's real-world footprint is far more than...
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ABOUT THIS SHOW
The complex rehab technology (CRT) industry includes seating and mobility clinicians and providers, funding and policy specialists, rehab engineers, manufacturers and, of course, consumers and their families. Join Editor Laurie Watanabe as these stakeholders share their insights, predictions and hopes for CRT. Whether you design, manufacture, recommend, build, fit, service or fund seating and mobility, our podcasts offer personal perspectives from CRT's front lines.
HOSTED BY
Laurie Watanabe
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Frequently Asked Questions
How many episodes does Mobility Management Podcast have?
Mobility Management Podcast currently has 51 episodes available on PodParley. New episodes are automatically indexed when they're published to the podcast feed.
What is Mobility Management Podcast about?
The complex rehab technology (CRT) industry includes seating and mobility clinicians and providers, funding and policy specialists, rehab engineers, manufacturers and, of course, consumers and their families. Join Editor Laurie Watanabe as these stakeholders share their insights, predictions and...
How often does Mobility Management Podcast release new episodes?
Mobility Management Podcast has 51 episodes. Check the episode list to see recent publication dates and frequency.
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You can listen to Mobility Management Podcast on PodParley by clicking any episode. We provide an embedded audio player for direct listening, and you can also subscribe via your preferred podcast app using the RSS feed.
Who hosts Mobility Management Podcast?
Mobility Management Podcast is created and hosted by Laurie Watanabe.
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