PODCAST · business
Office Hours by Peopledesign
by Peopledesign
Office Hours is a time we've set aside to discuss ideas we're thinking about at Peopledesign and issues we experience first-hand with customers about business value, brand perception, and service design.
Episodes
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The Right Message
How sales and marketing leaders move beyond surface-level claims Many of our clients tell us, “We just need to get our messaging right.” Our research shows that audience and message clarity are among the top five challenges for built environment marketers. This webinar addressed building more...
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Budgeting for Growth
The built environment industry is mature and rapidly evolving, with consolidation, shifting work patterns, expanding product categories, and rising digital expectations, requiring brands to proactively pivot toward future growth rather than relying on legacy models. Most companies underinvest in...
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Please Rate Your Experience
Experiences are hard to define. Sure, we can describe them: good or bad, memorable or bland, rated on a scale from one to five. Many people are exploring the frontiers of the experience economy with increasing intensity: customer experience, user experience, employee experience, learner…
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What's The Problem
People have opinions. We like to question things, whether we say it out loud, under our breaths, or keep it bottled up inside. It can be harder to know where opinions come from, or where they might lead us. In our minds, we employ a version of the scientific method: We observe, ask questions,...
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Customer Experience Systems
Customer experience management is about balancing the needs of customers and organizations. The work often starts with walking in a person’s shoes to better understand their point of view. People are complicated, and serving them well isn’t easy. CX systems can become complex, but the right...
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Essential Brand Building Steps
Recently, Peopledesign's president, Kevin Budelmann, was invited to be a guest on the On Branding Podcast, hosted by Arek Dvornechuck, a brand design expert based in New York and focused on branding and logo design. Arek interviews Kevin and the two dive into the second edition of our book, Brand...
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UX Principles at Work
Built environments are places made by people that support human activity and part of everyday experience in our modern world. Physical, digital, or hybrid experiences are part of what’s next. The future may echo the past but is forged in the present. Maturing concepts in digital design are a...
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Unbundling Education
Education is at a crossroads. Students, parents and everyone else feels it. One way to innovate is to unbundle and repackage offerings into new categories where people derive the most value. It can be hard to think this way given how we typically think about higher education, but it’s already...
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Human-Centered Design in a Time of Crisis
Last week, Kevin Budelmann was invited to be a guest on The Tom and Bob Show. Kevin joins Tom DeWitt, Ph.D. the Director of CXM Michigan State University and Bob Kiple, MBA, a retired General Motors Global Customer Experience Strategist for interviews and discussions about topics in the world of...
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Experiences, Large and Small
Why do we talk about customer experience? Customers have had experiences since there were customers, so why is CX a topic today? The concept of designing experiences is not new. It’s been around since the 1980s as an extension of product design. In the last several decades, product designers...
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Balance
Organizations, employees, and customers should be in balance. The symbiotic relationship between these three entities is vital for stability, growth, and long-term success. It’s difficult to achieve and maintain. When organizations get out of sync with the people they serve, whether internal or...
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Accelerated Change
From haircuts to concerts, everyone wants to go back to the way things were before the lockdown. Even at the scale of this crisis, it’s tempting to think of it as a blip or an anomaly, but things are not likely to go back to normal. Our new reality is forcing change and accelerating changes…
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Learning and Leadership
The coronavirus pandemic is having an enormous impact on the economy and daily life for millions around the world. Most of us are anxious for things to return to normal. Many are starting to think about what comes next. But in higher education, a new reality was already emerging. Today’s crisis…
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Hard Reset: What's Next for Office Furniture?
In a global health crisis, much is uncertain. What is clear is that the disruption of the global economy is just starting to be felt. It may take years for certain industries to recover, and many will be changed in the process. The office furniture industry is one that appears to be poised for a...
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No NeoCon. Now What?
A discussion about taking new risks in the commercial furnishings marketplace, based on a recent article on our blog. Read it here. Peopledesign is a design innovation firm helping leaders navigate change. Office Hours is a time we've set aside to discuss ideas we're thinking about and issues we...
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The Industrial Mindset
A discussion about how an industrial mindset can hold you back, based on a recent article on our blog. Read it here. Peopledesign is a design innovation firm helping leaders navigate change. Office Hours is a time we've set aside to discuss ideas we're thinking about and issues we experience...
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Say What You Mean
A discussion about saying what you do, and doing what you say, based on a recent article on our blog. Read it here. Peopledesign is a design innovation firm helping leaders navigate change. Office Hours is a time we've set aside to discuss ideas we're thinking about and issues we experience...
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Sparking Growth
A discussion about Sparking Growth based on a recent article on our blog. Read it here. Peopledesign is a design innovation firm helping leaders navigate change. Office Hours is a time we've set aside to discuss ideas we're thinking about and issues we experience first-hand with customers about...
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What is a Product?
A discussion about how products are becoming services, and vice versa, based on a recent article on our blog. Read it here. Peopledesign is a design innovation firm helping leaders navigate change. Office Hours is a time we've set aside to discuss ideas we're thinking about and issues we…
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ABOUT THIS SHOW
Office Hours is a time we've set aside to discuss ideas we're thinking about at Peopledesign and issues we experience first-hand with customers about business value, brand perception, and service design.
HOSTED BY
Peopledesign
CATEGORIES
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Frequently Asked Questions
How many episodes does Office Hours by Peopledesign have?
Office Hours by Peopledesign currently has 19 episodes available on PodParley. New episodes are automatically indexed when they're published to the podcast feed.
What is Office Hours by Peopledesign about?
Office Hours is a time we've set aside to discuss ideas we're thinking about at Peopledesign and issues we experience first-hand with customers about business value, brand perception, and service design.
How often does Office Hours by Peopledesign release new episodes?
Office Hours by Peopledesign has 19 episodes. Check the episode list to see recent publication dates and frequency.
Where can I listen to Office Hours by Peopledesign?
You can listen to Office Hours by Peopledesign on PodParley by clicking any episode. We provide an embedded audio player for direct listening, and you can also subscribe via your preferred podcast app using the RSS feed.
Who hosts Office Hours by Peopledesign?
Office Hours by Peopledesign is created and hosted by Peopledesign.
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