Omni Talk Retail

Live from the Vusion podcast studio at NRF Retail's Big Show Europe in Paris, Chris Walton sits down with Øistein Burøy Olsen, Head of Digital Customer Experience at REMA 1000 in Norway, to explore how the soft discounter is using digital to build a more connected in-store customer experience.Øistein explains how REMA 1000 has evolved its app from personalized discounts into a broader relationship with customers, why the company is focused on hyper-personalization that genuinely helps shoppers, and how its Scan & Go experience lets customers scan, bag and pay in the app before leaving through a dedicated fast-track gate. He also looks at how REMA 1000 is using AI to prototype faster and build toward a more personalized shopping experience, including helping customers figure out what to make for dinner and remember what they need to restock.In this episode:• How REMA 1000 is approaching hyper-personalization• Evolving from a discount app into a digital relationship with customers• How REMA 1000's Scan & Go experience works• Why a controlled exit is key to the Scan & Go experience• Connecting the digital app experience to the physical store• Using AI to prototype and test new customer experiences• How AI could help shoppers plan meals and build shopping lists• The future of digital customer experience at REMA 1000🎧 Subscribe to Omni Talk Retail for more conversations with the leaders shaping retail.This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Live from the Vusion podcast studio at NRF Retail's Big Show Europe in Paris, Ben Miller sits down with Guilherme Cardoso, Head of E-Commerce at Continente, Portugal's largest grocery retailer and the food retail division of Sonae MC, to unpack the state of online grocery in Portugal and what it takes to build an e-commerce business that balances growth, profitability and customer experience.Guilherme explains how Continente is balancing e-commerce growth, quick commerce and profitability while adapting to changing consumer expectations around delivery. He also looks at what's next, from AI and personalization to the lessons Continente has learned from operating its autonomous grocery store.In this episode:• Inside Continente & Sonae MC, Portugal's largest grocery retailer• Balancing e-commerce growth, profitability and customer experience• Why quick commerce is moving away from 15-minute delivery expectations• What Portuguese consumers want from fast grocery delivery• How Continente uses stores, warehouses and a Lisbon dark store for fulfillment• The role of AI agents and personalization in Continente's e-commerce strategy• Lessons from Continente's autonomous grocery store• Why the autonomous store has evolved into a hybrid model🎧 Subscribe to Omni Talk Retail for more conversations with the leaders shaping retail.This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Welcome to Omni Talk's Retail Daily Minute, sponsored by R&S Logistics, ZenlineAI, and Mirakl.In today's Retail Daily Minute, Omni Talk's Chris Walton discusses:DoorDash acquires Wonder's Grubhub Campus Dining business as part of a $125 million investment in Wonder's Series D funding round.Meta Lab plans six new AI glasses stores in the coming months, nearly doubling its retail footprint.Target names former Hilton CMO Mark Weinstein as its new chief marketing and guest experience officer.The Retail Daily Minute has been rocketing up the Feedspot charts, so stay informed with Omni Talk's Retail Daily Minute, your source for the latest and most important retail insights.This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Live from the Vusion podcast studio at NRF Retail's Big Show Europe in Paris, Ben Miller sits down with Alexis Marcombe, CEO of Unlimitail, the retail media joint venture between Carrefour and Publicis.Alexis explains how Unlimitail built an open, cross-border retail media alliance now spanning 40+ retailers and 21 countries, why in-store measurement remains the industry's biggest unsolved problem despite 70-98% of European sales still happening in physical stores, and why Unlimitail plugs into partners' existing tech stacks rather than forcing its own. He closes with a bold prediction for 2027: a massive RFP that could reshape in-store retail media across Europe.In this episode:Inside Unlimitail: an open retail media alliance spanning 40+ retailers and 21 countriesHow CPG brands work with Unlimitail to solve specific sales problemsWhy in-store measurement is retail media's biggest unsolved challengeBalancing advertiser demand for performance with the case for brand-buildingA 2027 prediction: the massive RFP that could reshape in-store retail media in Europe🎧 Subscribe to Omni Talk Retail for more conversations with the leaders shaping retail.This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Live from the Vusion Podcast Studio at NRF Retail's Big Show Europe in Paris, Omni Talk's Chris Walton sits down with Matthew Shay, President and CEO of the National Retail Federation, for a candid look at where retail stands heading into the holidays.Matt shares how NRF Europe is evolving alongside the flagship New York show and the fast-growing Asia-Pacific event in Singapore, why retail has become a truly global business, and what a resilient U.S. consumer means for the rest of 2026. He also previews NRF's holiday sales forecast, coming October 15.In this episode:Building NRF Europe while preserving Paris's local characterThree years of growth for NRF's Singapore showWhy retail is now a global business, trade friction and allA state-of-the-industry read on U.S. consumer confidenceNRF's outlook for the 2026 holiday season🎧 Subscribe to Omni Talk Retail for more conversations with the leaders shaping retail.This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Live from the Vusion podcast studio at NRF Retail's Big Show Europe in Paris, Ben Miller sits down with Eric Meulien, General Manager of Digital Retail at Al-Futtaim Group, to talk agentic commerce and what it actually takes to support it.Eric explains why AI shopping assistants demand much richer product data than color and size ever captured, walks through the internal Gen AI tool his team built to find and close those content gaps, and shares how Al-Futtaim keeps 200+ brands across 20 countries consistent with a centralized "Atomic Design" system. He also details Blue, the region's loyalty program powering personalization across every division.In this episode:Inside Al-Futtaim: 200+ brands across 20 countries, including IKEA, M&S, and Toys R UsWhy agentic commerce demands richer product dataThe internal Gen AI tool built to close product content gapsKeeping brand identity consistent with a centralized "Atomic Design" systemInside Blue, Al-Futtaim's loyalty program and single customer view🎧 Subscribe to Omni Talk Retail for more conversations with the leaders shaping retail.This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Live from the Vusion podcast studio at NRF Retail's Big Show Europe in Paris, Ben Miller is joined by Audrey Ceuppens, Global Head of Grocery and Retail at Bolt Food, to unpack how quick commerce is evolving.Audrey walks through Bolt’s path from mobility to food delivery to grocery and retail across 50 global markets. She explains why speed has become table stakes while reliability is the new differentiator, and how Bolt balances a global playbook with local nuance, from cash payments in Africa to sustaining grocery partnerships in Ukraine. She also shares what’s next, including Bolt’s newly launched in-app replacement feature.In this episode:Bolt's evolution from mobility to food delivery to grocery and retailWhy speed is now the baseline and reliability is the new differentiatorBalancing a global operating model with local nuanceThe value delivery marketplaces bring retail partnersWhat's next: Bolt's new in-app replacement feature and widening shopping missions🎧 Subscribe to Omni Talk Retail for more conversations with the leaders shaping retail.This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Live from the Vusion Podcast Studio at NRF's Big Show Europe in Paris, Omni Talk's Chris Walton sits down with Aleksandra Olszewska, Global Commercial and Digital Director at Desigual, for a candid conversation on brand reinvention and where digital and store leadership meet.Aleksandra traces her path from studying literature to leading digital, CRM, and now commercial strategy at Desigual, explains why a digital-first background makes the move into store easier, and walks through Desigual's five-year brand reinvention — including the "diet phase" that came before the brand's bold return. She closes with what's next: balancing growth and profitability, and putting AI to real use.In this episode:From studying literature to leading digital, CRM, and commercial strategyWhy it's easier to move from digital into store than the reverseInside Desigual's five-year brand reinvention and its return to boldnessThe results: double-digit sales growth and a younger customer baseWhat's next: growth vs. profitability, and putting AI to work🎧 Subscribe to Omni Talk Retail for more conversations with the leaders shaping retail.This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Live from the Vusion podcast studio at NRF Retail's Big Show Europe in Paris, Ben Miller sits down with Ruth Andrade, environmental partner at Lush, for a conversation that trades the show's usual AI talk for something different.Ruth shares the origin story of Lush's Earth Care team, which she's led since becoming the company's first environmental officer in 2004, and explains how employee ownership and an ethical charter shape decisions across the business — including Lush's decision to leave social media entirely after Meta whistleblower revelations. She closes with practical advice for building an ethical culture without a founder-backed mandate.In this episode:Inside Lush: unpackaged, handmade, fresh cosmetics in 51 countries and 900+ storesHow the sales mix has shifted from bath bombs to fragranceThe origin story of Lush's Earth Care teamWhy employee ownership and an ethical charter shape Lush's decisionsThe decision to leave social media, and why Ruth calls it "no regrets"Advice for driving change without a founder-backed mandate🎧 Subscribe to Omni Talk Retail for more conversations with the leaders shaping retail.This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Live from the Vusion podcast studio at NRF Retail's Big Show Europe in Paris, Ben Miller sits down with Mariusz Kwiatkowski, Head of Supply Chain Transformation at Pets at Home, for a candid conversation on modernizing retail's supply chain.Mariusz walks through the two big investments behind Pets at Home's recent transformation — a purpose-built automated distribution center in Stafford and a rebuilt planning and execution stack powered by proven "quantitative AI" — and draws a clear line between that track record and the hype around agentic and generative AI, which he sees as still stuck in pilot mode. He also shares why supply chain jobs are evolving rather than disappearing, and his "magic wand" fix for retail's biggest structural blind spot.In this episode:Inside Pets at Home: 460 stores, omnichannel, and the one-stop-shop visionThe two big investments behind its supply chain modernizationSeparating proven "quantitative AI" from the hype around agentic and generative AIWhy supply chain jobs are evolving, not disappearingMariusz's fix for retail: breaking down silos between supply chain, commercial, finance, and logistics🎧 Subscribe to Omni Talk Retail for more conversations with the leaders shaping retail.This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Live from the Vusion Podcast Studio at NRF Retail's Big Show Europe in Paris, Omni Talk's Chris Walton sits down with Andy Laudato, EVP and COO of The Vitamin Shoppe, for a deep dive into AI, assortment, and operating discipline.Andy walks through Shop Advisor, The Vitamin Shoppe's new AI-powered discovery tool built on the company's own proprietary product data, and shares his read on where AI is really working across retail right now as co-founder and chair of the Retail AI Council. He also breaks down how GLP-1 medications are reshaping assortment and education, and the prioritization rules that keep his team focused.In this episode:Inside Shop Advisor and The Vitamin Shoppe's AI innovation storeWhy "human in the middle" AI applications are winning right nowThe mission behind the Retail AI CouncilHow GLP-1s are reshaping assortment and customer educationAndy's rule: cut every list by 15% and "stop starting, start finishing"🎧 Subscribe to Omni Talk Retail for more conversations with the leaders shaping retail.This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

In this episode, sponsored by Instacart Enterprise, Portager, Vusion, and Sifter Solutions, Ben Miller is joined by Chris Walton, President and CEO of Omni Talk, live from NRF Retail’s Big Show Europe in Paris, to unpack the latest grocery news and trends shaping the global grocery and CPG industry.This week, they discuss:• Kroger’s stalled performance and lowered 2026 sales outlook, examining whether the challenges facing the supermarket giant are specific to Kroger, the broader supermarket format, or consumer confidence. (Source)• Instacart and Shipt launching AI-powered shopping assistants, and what the latest developments in AI-powered grocery shopping mean for the customer experience retailers should be working toward. (Source)• Walgreens partnering with Looma to deploy in-store advertising screens, and whether working with a partner that provides hardware, content production, and measurement is the right approach to in-store digitization. (Source)• Albertsons expanding its board and naming Meg Whitman as its first Executive Chair, examining what the appointment could signal for the company and the wider grocery industry. (Source)Plus, Kim Schneider of Vestcom joins us for Five Insightful Minutes to explore how grocers can maximize their investment in shelf-edge technologies.A few things worth checking out from this week’s episode:Don’t miss our exclusive interviews from NRF Retail’s Big Show Europe in Paris, featuring the retail leaders and innovators shaping the future of grocery and retail. Catch them on the Omni Talk LinkedIn page, podcast channels and YouTube.Register for Omni Talk’s Fall Conference Season “Must-See” Tech Preview: https://www.linkedin.com/events/omnitalk-sfallconferenceseason-7486477216600518656/theater/Episode 005. Welcome to GrocerTalk.P.S. Be sure to check out all our other podcasts from the past week here, too: https://omnitalk.blog/category/podcast/Music by hooksounds.com.This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Welcome to Omni Talk's Retail Daily Minute, sponsored by R&S Logistics, ZenlineAI, and Mirakl.In today's Retail Daily Minute, Omni Talk's Chris Walton discusses:Kohl's expands its Babies R Us shop-in-shops to 56 more stores and adds an exclusive collection, even as Sephora at Kohl's sales decline for a second straight quarter.Walmart+ adds CITGO to its Gas Savings benefit, growing the network from 13,000 to more than 17,000 stations without raising the membership price.Harps Food Stores names Will McDoniel its first-ever director of AI strategy and innovation as the grocer looks to modernize beyond store growth.The Retail Daily Minute has been rocketing up the Feedspot charts, so stay informed with Omni Talk's Retail Daily Minute, your source for the latest and most important retail insights.This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Welcome to Omni Talk's Retail Daily Minute, sponsored by R&S Logistics, ZenlineAI, and Mirakl.In today's Retail Daily Minute, Omni Talk's Chris Walton discusses:Kroger trims its full-year same-store sales outlook as IRA pharmacy pricing and a lettuce-linked outbreak weigh on results.Amazon expands Shop the Show and Shop the Scene to more than 8,000 Prime Video titles, pushing further into shoppable streaming.Planalytics forecasts an early fall chill that could shift consumer demand toward seasonal categories fast.The Retail Daily Minute has been rocketing up the Feedspot charts, so stay informed with Omni Talk's Retail Daily Minute, your source for the latest and most important retail insights.This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

It’s lightning round time, and Chris Walton and Shelley Huff are making some very important decisions, from their Super Bowl picks to choosing between Genie and Samantha and naming the Adam Sandler movie they’d keep forever.Plus, one very specific wish involving a dog that may or may not be possible.▶️ Watch the full Fast Five episode here: https://youtu.be/x4hGqvRTilYThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Sprouts has named Nick Konat as its next CEO, with the leadership transition set to take effect in January 2027.Chris Walton and Shelley Huff discuss what Konat should focus on as he takes the reins, from staying disciplined on the retailer’s existing strategy to executing the roadmap already in motion.The big question: Does Sprouts need a new strategy, or simply a new leader to execute the one it already has?▶️ Watch the full Fast Five episode here: https://youtu.be/x4hGqvRTilY This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Sephora is testing monthly exclusive product drops on TikTok Shop, giving the beauty retailer another way to create demand and build community around new products.Chris Walton and Shelley Huff discuss how TikTok Shop differs from Amazon, and why the platform may be more valuable for creating demand than simply capturing it.The big question: Can TikTok Shop turn product drops into a repeatable retail habit?▶️ Watch the full Fast Five episode here: https://youtu.be/x4hGqvRTilYThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Costco has quietly shut down Costco Next, its member-only online marketplace that connected shoppers with products from outside brands.Chris Walton and Shelley Huff discuss why Costco’s club model may not translate neatly to a marketplace business, and what the move says about where Costco wants to focus its digital strategy.The big question: Does Costco really need a marketplace when its core model is already working?▶️ Watch the full Fast Five episode here: https://youtu.be/x4hGqvRTilYThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Ulta is facing backlash over its use of Flock Safety’s automated license plate reader technology, raising bigger questions about transparency, communication, and how retailers handle technology that can impact their customers.Chris Walton and Shelley Huff discuss whether the bigger problem is the technology itself or the way Ulta communicated its use of it.The big question: When retailers use controversial technology, how much transparency do customers deserve?▶️ Watch the full Fast Five episode here: https://youtu.be/x4hGqvRTilY This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Amazon is bringing back its digital grocery pop-up for Labor Day, but the bigger question is what these short-term grocery pushes actually accomplish for the retailer.Chris Walton and Shelley Huff discuss whether Amazon’s grocery pop-ups are a smart way to build share and stay top of mind, or just another temporary promotion in an increasingly crowded grocery market.The big question: Is Amazon building a grocery business, or just building grocery moments?▶️ Watch the full Fast Five episode here:https://youtu.be/x4hGqvRTilYThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Welcome to Omni Talk's Retail Daily Minute, sponsored by R&S Logistics, ZenlineAI, Duvo and Mirakl.In today's Retail Daily Minute, Omni Talk's Chris Walton discusses:Petco's relaunched loyalty program backfires as redemption volumes blow past projections, costing the company millions in net sales.Neighborhood Intelligence, the parent of Bed Bath & Beyond and Overstock, cancels its planned acquisition of F9 Brands, owner of Lumber Liquidators.Francesca's Chapter 11 liquidation plan is confirmed by a bankruptcy judge, finalizing the sale of its IP to Altar'd State parent Stand Out For Good.The Retail Daily Minute has been rocketing up the Feedspot charts, so stay informed with Omni Talk's Retail Daily Minute, your source for the latest and most important retail insights.This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

In this week’s Omni Talk Retail Fast Five, sponsored by the A&M Consumer and Retail Group, Mirakl, Ocampo Capital, Quorso, Veloq, and R&S Logistics, Shelley Huff is back again, joining Chris Walton for another round of Fast Five fun. The former Serta Simmons CEO and Walmart executive, now CEO and Co-Founder of the Interval, joins Chris to discuss:• Amazon’s latest limited-time grocery storefront for Labor Day and whether these smaller, occasion-based sales events are smart incremental share-building moves or just a gimmick that doesn’t move the needle. (Source)• Ulta Beauty’s social media backlash over its use of Flock Safety’s automated license-plate reader technology at a small number of stores, and whether retailers can justify surveillance technology as a tool against organized retail crime while managing the inevitable public backlash. (Source)• Costco quietly shutting down Costco Next, its member-only online marketplace, and what the move says about the role marketplaces should play in club retail. (Source)• Sephora piloting a new “Drop Shop” storefront on TikTok Shop, featuring exclusive monthly product drops and livestream shopping events, and why brands may see more opportunity in social commerce than traditional marketplaces. (Source)• Sprouts Farmers Market naming President and COO Nick Konat as its next CEO as comparable-store sales turn negative, and what his priorities should be as he takes the reins in January. (Source)The episode isn’t all retail, with Chris and Shelley also talking about Labor Day weekends, Zach Bryan, the movie Obsession, NFL predictions, and why Producer Ella says she’s a marketer’s dream when it comes to finding great products.Find all of Ella’s Product Picks of the Week here.P.S. Be sure to check out all our other podcasts from the past week here, too: https://omnitalk.blog/category/podcast/P.P.S. Also be sure to check out our podcast rankings on Feedspot.Music by hooksoundsThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Welcome to Omni Talk's Retail Daily Minute, sponsored by R&S Logistics, ZenlineAI, Duvo and Mirakl.In today's Retail Daily Minute, Omni Talk's Chris Walton discusses:SKIMS partners with DoorDash for its first on-demand delivery integration, bringing its full U.S. store footprint onto the platform.Walgreens rolls out in-store advertising screens from Looma to 1,200 locations by early 2027, expanding its retail media network.Target adds four new AI-powered features to its shopping app, including photo search, AI review insights, Buy Again, and Continue Shopping.The Retail Daily Minute has been rocketing up the Feedspot charts, so stay informed with Omni Talk's Retail Daily Minute, your source for the latest and most important retail insights.This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

In this episode, sponsored by Instacart Enterprise, Portager, Vusion, and Sifter Solutions, Ben Miller is joined by Sarah Engel, President of digital marketing agency and consultancy January Digital and one of Adweek’s 50 most influential marketing executives, to take stock of the latest developments in Agentic Commerce and unpack the global grocery news stories from this week that we believe are worth paying attention to.This week, they discuss:• Anthropic’s new blueprints for Shopping and Merchant Agents, Amazon’s latest Alexa for Shopping update, and what the rise of Agentic Commerce means for grocery. (Source)• Sprouts Farmers Market’s CEO succession plan, with Jack Sinclair stepping down and COO Nick Konat set to take over. (Source)• Kroger and Meijer’s September wellness events, and whether in-store health and wellness activations can really move the needle. (Source)• Walmart expanding restaurant delivery through Dunkin’, and why the move could be a smart way to build delivery demand and order density. (Source)• Aldi letting shoppers vote on new private label coffee creamer flavors, and whether it’s smart engagement or simply a fun gimmick. (Source)Plus, GrocerTalk Grab & Go brings even more stories to the table, including Aldi’s Barbie-themed UK exclusive, Sarah’s pick of the week, and Ben questioning whether Starbucks’ new UK autumn menu is helping clarify what the brand actually wants to be.A few things worth checking out from this week’s episode:• Register for our Fall Conference “Must See” Tech Preview on September 17: https://www.linkedin.com/events/omnitalk-sfallconferenceseason-7486477216600518656/theater/• Watch Jack Sinclair’s Groceryshop keynote from last year: https://www.youtube.com/watch?v=HPdm5IAecYcGrocerTalk is your weekly dose of the trends, tech and big ideas shaping grocery and CPG.Episode 004. Welcome to GrocerTalk.P.S. Be sure to check out all our other podcasts from the past week here, too: https://omnitalk.blog/category/podcast/Music by hooksounds.comThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Welcome to Omni Talk's Retail Daily Minute, sponsored by R&S Logistics, ZenlineAI, Duvo and Mirakl.In today's Retail Daily Minute, Omni Talk's Chris Walton discusses:Ulta Beauty faces a social media backlash over its use of Flock's license plate reader technology, with the retailer and vendor both staying quiet even as Flock's own chatbot confirms the partnership.Costco quietly shuts down its Costco Next marketplace without any public announcement, leaving members to piece it together on Reddit.Amazon rolls out a wave of new Alexa for Shopping features, pushing its AI assistant further into autonomous browsing, comparing, and buying.The Retail Daily Minute has been rocketing up the Feedspot charts, so stay informed with Omni Talk's Retail Daily Minute, your source for the latest and most important retail insights.This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

In this Retail Technology Spotlight series, Chris Walton sits down with Julian Sellan, Senior Supply Chain Engineer at Southern Glazer's Wine & Spirits, and Nick Cianfarani, Senior Account Manager at Dematic, to explore one of the biggest questions facing supply chain leaders today: How do you decide when it's time to upgrade your logistics network and when is it smarter to start over? Through the lens of Southern Glazer's ongoing network transformation, Julian and Nick break down what goes into evaluating aging facilities, consolidating distribution centers, and designing an operation that can meet today's demand without becoming obsolete tomorrow.From modular pick modules and miles of conveyor to warehouse software that acts as the "brain" behind the operation, the conversation explores what it takes to build flexibility into a logistics network from day one. Julian and Nick also dig into the often overlooked human side of automation, including why standardization, employee buy-in, knowledge transfer, and "hypercare" can make or break a successful go-live. And the results are already beginning to show, with Southern Glazer's Louisiana operation doubling throughput and reducing delivery frequency from five days a week to four.From deciding between retrofit and greenfield facilities to designing warehouses that can evolve alongside changing consumer demand, this episode offers a practical look inside what it really takes to modernize a logistics network without designing yourself into the next problem.Key Topics Covered:00:03:50 - Why Southern Glazer's began reevaluating its logistics network00:05:46 - How to decide between upgrading an existing facility or building new00:09:18 - Why consolidation can reduce complexity and unlock new efficiencies00:11:09 - How to right-size a facility for today's demand and tomorrow's growth00:14:14 - Inside the modular automation system designed for Southern Glazer's00:19:57 - Why warehouse software is the "brain" behind automation00:24:13 - Why software alignment needs to happen before the hardware goes in00:25:18 - How standardization makes new facility rollouts easier over time00:27:54 - The biggest watch-outs when designing and launching an automated facility00:33:53 - Why "hypercare" and employee buy-in are critical to a successful go-live00:35:35 - The results Southern Glazer's is already seeing from its new network00:37:18 - How continuous partnership helps supply chain teams prepare for what's nextWant to learn more about Southern Glazer's automation journey? Check out these additional resources:Scalable Beverage Distribution: How Southern Glazer's Modernized Fulfillment with DematicSystem Report: Perfecting the Automation Mix at Southern Glazer's, Modern Materials HandlingOver 8 years and nearly 200 episodes, the Retail Technology Spotlight Series has featured some of the biggest names and boldest thinkers in retail. Explore the full archive here: https://omnitalk.blog/category/spotlight-series-podcast/Sponsored ContentThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Chris Walton and Ben Miller put Michael Prendergast and Ken Davidson on the Fast Five lightning round hot seat, covering everything from Super Bowl predictions and favorite types of pie to the return of Cole Trickle in a Days of Thunder sequel.Plus, Ken reveals the one and only tattoo he would ever get.▶️ Watch the full Fast Five episode here: https://youtu.be/NXUUmuwrX2QThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Amazon is reportedly exploring Project Tetromino, an internal initiative aimed at building fully automated delivery stations and bringing even more robotics into the last mile.The Fast Five crew discusses whether full automation is inevitable, how quickly Amazon could make it happen, and why the company appears hesitant to publicly own its automation ambitions.Because when Amazon already has more than a million robots deployed, the question may not be if automation is coming, but just how fast.▶️ Watch the full Fast Five episode here: https://youtu.be/NXUUmuwrX2QThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Stripe believes the traditional online checkout page is on its way out as AI agents and agentic commerce begin to reshape how consumers shop.Michael Prendergast, Ken Davidson, Ben Miller, and Chris Walton discuss what happens when the purchasing process becomes increasingly machine-led, from eliminating friction and clicks to completely rethinking promotions, pricing, and how retailers compete for transactions.The big question: Are retailers ready for a world where machines may increasingly shop for consumers?▶️ Watch the full Fast Five episode here: https://youtu.be/NXUUmuwrX2QThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Sur La Table has entered the resale game with Second Servings, a new peer-to-peer marketplace for kitchenware, home goods, and dining products.The Fast Five crew debates whether the marketplace is a smart, low-lift opportunity or simply a distraction that won't generate enough traffic to move the needle. And after taking a closer look at the platform, Ben Miller raises another interesting question: is this really a peer-to-peer marketplace, or a new way for Sur La Table to sell discounted and returned merchandise?▶️ Watch the full Fast Five episode here: https://youtu.be/NXUUmuwrX2QThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Target is launching Target Beauty Studio with more than 1,600 products from 90 brands, including more than two-thirds that are brand new to Target.But can this new beauty destination successfully fill the space left behind by Ulta? Chris Walton, Ben Miller, Michael Prendergast, and Ken Davidson debate whether Target's future in beauty depends on finding the next big brands, creating the right assortment, or proving that its merchandising team can still deliver.▶️ Watch the full Fast Five episode here: https://youtu.be/NXUUmuwrX2QThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Walmart is expanding its restaurant delivery ambitions beyond the Subway locations inside its stores, and the Fast Five crew thinks this could become much more than just a grocery delivery add-on.Ken Davidson sees it primarily as a logical bolt-on, while Michael Prendergast, Ben Miller, and Chris Walton argue Walmart's massive store footprint, delivery density, and potential drone capabilities could eventually make it a much bigger threat to DoorDash and Uber Eats.▶️ Watch the full Fast Five episode here: https://youtu.be/NXUUmuwrX2QThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

What will define the next chapter of grocery and CPG innovation? In this edition of 5 Insightful Minutes, Rocquan Lucas, VP of Content at Groceryshop, joins Omni Talk to preview what attendees can expect when Groceryshop returns to Las Vegas this September.From AI-powered shopping experiences and retail media to evolving consumer behavior, unified commerce, and the technology transforming retail’s core operations, Rocquan breaks down the biggest themes shaping this year’s agenda. He also shares what’s new at the show, including more interactive tactical learning sessions designed to give attendees actionable takeaways they can bring back to their organizations.Plus, Rocquan previews new original research Groceryshop will unveil on its main stage, explores how technology is changing both the associate and shopper experience, and shares why Groceryshop’s Meetup program continues to be one of the event’s most valuable opportunities for retailers, brands, and technology partners to make meaningful connections.Key Topics Covered:• The six major themes shaping Groceryshop 2026• How AI is powering more conversational and personalized shopping experiences• How technology can support merchandising, supply chain, marketing, e-commerce, and more• Why evolving consumer behavior is changing product, assortment, and store strategies• The continued importance of unified commerce across online and in-store experiences• How retailers are expanding retail media while addressing measurement and transparency challenges• Why private label growth, channel switching, and value-seeking consumers are putting pressure on loyalty• What’s new at Groceryshop, including interactive tactical learning sessions• How attendees can walk away with actionable next steps from every session• New original Groceryshop research on technology, associates, shoppers, and evolving baskets• Why the Meetup program helps retailers, brands, and partners build meaningful connections faster• What attendees can expect when Groceryshop takes over Las Vegas from September 22–24Music by hooksounds.comSponsored ContentThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Welcome to Omni Talk's Retail Daily Minute, sponsored by R&S Logistics, ZenlineAI, Duvo and Mirakl.In today's Retail Daily Minute, Omni Talk's Chris Walton discusses:Anthropic launches a blueprint for building AI shopping agents on Claude, touting big cart-size and conversion gains from early retail partners.Sephora debuts a TikTok Shop storefront with exclusive monthly product drops starting September 19th.Sprouts Farmers Market names Nick Konat, a Petco and Target merchandising veteran, as its next CEO.The Retail Daily Minute has been rocketing up the Feedspot charts, so stay informed with Omni Talk's Retail Daily Minute, your source for the latest and most important retail insights.This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

In this week’s Omni Talk Retail Fast Five, sponsored by the A&M Consumer and Retail Group, Mirakl, Ocampo Capital, Quorso, Veloq, and R&S Logistics, Chris Walton was joined by Michael Prendergast and Ken Davidson of the A&M Consumer and Retail Group, along with Ben Miller, Founder & Editor-in-Chief of GrocerTalk, to discuss:• Walmart’s plans to expand restaurant delivery beyond its own Subway locations and whether its massive store footprint could make it a real competitor to DoorDash and Uber Eats. (Source)• Target’s new Beauty Studio, launching in more than 600 stores, and whether its strategy of bringing new brands into the mix can successfully fill the void left by Ulta. (Source)• Sur La Table’s new peer-to-peer resale marketplace and whether resale is a smart way to reach younger, price-sensitive shoppers or simply a distraction. (Source)• Stripe’s prediction that the traditional online checkout page is dying as agentic AI makes it possible for shoppers, and eventually AI agents, to buy directly from product pages. (Source)• Amazon’s reported push toward fully automated delivery stations and whether full automation of the last mile is becoming inevitable. (Source)We can’t forget a bonus 5 Insightful Minutes with Rocquan Lucas, previewing what’s ahead at Groceryshop and the conversations shaping one of retail’s biggest upcoming events.Plus, Chris, Michael, Ken, and Ben reveal their favorite types of pie, share their thoughts on the return of Cole Trickle in a Days of Thunder sequel, and answer the question: What would your significant-other-inspired tattoo say?P.S. Be sure to check out all our other podcasts from the past week here, too: https://omnitalk.blog/category/podcast/P.P.S. Also be sure to check out our podcast rankings on Feedspot.Music by hooksounds.comThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Welcome to Omni Talk's Retail Daily Minute, sponsored by R&S Logistics, ZenlineAI, Duvo and Mirakl.In today's Retail Daily Minute, Omni Talk's Chris Walton discusses:The FTC and 22 states sue Amazon, alleging it secretly inflated ad auction prices for advertisers over seven-plus years.YouTube adds Amazon as an affiliate partner in YouTube Shopping, letting creators tag Amazon products in videos.Home Depot expands its Magic Apron AI assistant with localized store knowledge across all 2,000+ U.S. locations.The Retail Daily Minute has been rocketing up the Feedspot charts, so stay informed with Omni Talk's Retail Daily Minute, your source for the latest and most important retail insights.This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

In this episode, sponsored by Instacart Enterprise, Portager, and Vusion, Ben Miller is joined by Stewart Samuel, Director of Retail Futures at IGD and a leading grocery retail analyst and industry expert, to unpack the global grocery news stories from this week that we believe are worth paying attention to.This week, they discuss:• Whether weak US consumer confidence is finally translating into changes in grocery shopping behavior, from strong results at Dollar Tree and Dollar General to lower-income shoppers pulling back at Walmart. (Source)• BJ’s Wholesale Club’s plans to reduce its SKU count by 20%, and whether cutting back on choice is the right move for the membership retailer. (Source)• Target’s new Beauty Studio concept, launching across 600 stores, and whether it can successfully rebuild the retailer’s beauty proposition following the end of its Ulta partnership. (Source)• Aldi’s decision to close its grocery delivery business in Switzerland, and whether the move is a one-off or a broader reality check for online grocery. (Source)• Walmart bringing its Scintilla commerce intelligence platform to Sam’s Club, and what it means for suppliers, retail media and Sam’s future. (Source)Plus, GrocerTalk Grab & Go brings even more stories to the table, including Simbe’s Tally expanding with Tesco, Erewhon’s latest store opening, a new Sobeys concept store, and Costco bringing custom cakes and party platters to online delivery through Instacart.GrocerTalk is a weekly podcast from the Omni Talk Podcast Network covering the trends, innovations and technologies shaping global grocery.Episode 003. Welcome to GrocerTalk.P.S. Be sure to check out all our other podcasts from the past week here, too: https://omnitalk.blog/category/podcast/Music by hooksounds.com.This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Welcome to Omni Talk's Retail Daily Minute, sponsored by R&S Logistics, ZenlineAI, Duvo and Mirakl.In today's Retail Daily Minute, Omni Talk's Chris Walton discusses:Urban Outfitters Inc. posts record Q2 sales as Nuuly subscriptions surge, with nearly half of Nuuly's inventory coming from its own sister brands.Anthropologie brings Nike to its shelves for the first time as its sneaker-buying customers jump 30%.Batteries Plus rolls out a trio of AI tools across its franchise and store network.The Retail Daily Minute has been rocketing up the Feedspot charts, so stay informed with Omni Talk's Retail Daily Minute, your source for the latest and most important retail insights.This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

In this Retail Technology Spotlight series, Chris Walton sits down with Antons Sapriko, Founder and CEO of scandiweb, to explore just how far AI has already gone in running the operational layers behind retail and what happens when employees shift from doing the work to supervising the systems doing it for them.Antons breaks down the evolution from AI assistance to what scandiweb calls "supervised automation," where AI increasingly handles everything from personalization and pricing logic to purchase order reconciliation, software development, and the modernization of legacy systems. The conversation also explores scandiweb's OperaLayer, an operational layer designed to sit across disconnected systems and give retailers the real-time visibility and decision-making capabilities their existing technology was never built to provide.But perhaps the biggest question is what this transformation means for the people inside retail organizations. As repetitive work becomes automated, Anton argues that the future may belong to a new generation of AI-savvy generalists who can identify the problems worth solving, supervise intelligent systems, and rethink workflows that have simply become accepted as "the way things have always been done."From replacing spreadsheets and connecting decades-old ERP systems to building AI models that can replicate a leader's decision-making process, this episode explores what it really takes to become an AI-native organization and why the path to autonomous retail may be much more practical and incremental than most people think.Key Topics Covered:00:01:36 - How AI is already taking over parts of retail operations00:06:09 - The shift from AI assistance to supervised automation00:10:35 - Where retailers are seeing the biggest AI opportunities today00:13:07 - How AI can modernize legacy systems without a complete rip-and-replace00:17:35 - Inside scandiweb's OperaLayer and connecting disconnected systems00:21:52 - What happens to employees when AI takes over repetitive work00:24:24 - Why the next generation of retail leaders may need to become generalists again00:26:52 - How successful retailers identify the right workflows to automate00:33:33 - How close are we really to autonomous retail?00:36:29 - How retailers learn to trust AI with real operational decisionsOver 8 years and nearly 200 episodes, the Retail Technology Spotlight Series has featured some of the biggest names and boldest thinkers in retail. Explore the full archive here: https://omnitalk.blog/category/spotlight-series-podcast/Sponsored ContentThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Welcome to Omni Talk's Retail Daily Minute, sponsored by R&S Logistics, ZenlineAI, Duvo and Mirakl.In today's Retail Daily Minute, Omni Talk's Chris Walton discusses:Gap Inc. beats on earnings but Old Navy posts its first negative comp quarter since 2023, and gets a new CEO in Michael Francis, effective November 2nd.Walmart expands restaurant delivery beyond in-store Subway locations, touting strong crossover with its Express Delivery membership growth.Planalytics forecasts a regionally split Labor Day weekend, with heat driving demand in the Midwest and Mid-Atlantic and cooler, wetter conditions out West.The Retail Daily Minute has been rocketing up the Feedspot charts, so stay informed with Omni Talk's Retail Daily Minute, your source for the latest and most important retail insights.This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Chris Walton puts Joe Laszlo, Head of Content & Insights, U.S. at Shoptalk, in the Fast Five lightning round, covering everything from the great pineapple-on-pizza debate and their favorite retail commercials of all time to the most extravagant purchases they can justify on a time-per-dollar basis.▶️ Watch the full Fast Five episode here: https://youtu.be/Di1g7tZTEmIThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Ann Taylor is making a major push to reinvent its brand through Substack, storytelling, and a new fall fashion blitz.Chris Walton and Joe Laszlo, Head of Content & Insights, U.S. at Shoptalk, discuss whether the strategy can help Ann Taylor reconnect with modern consumers and what other legacy retail brands can learn from moving beyond traditional advertising to build deeper relationships with their audiences.▶️ Watch the full Fast Five episode here: https://youtu.be/Di1g7tZTEmIThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

California Pizza Kitchen wants to put its pizzas in a lot more places, with plans to expand its automated kiosk business to 1,000 locations.Chris Walton and Joe Laszlo, Head of Content & Insights, U.S. at Shoptalk, discuss whether automated food kiosks could open up an entirely new growth channel for restaurant brands and what happens when the restaurant experience becomes less about the restaurant itself.▶️ Watch the full Fast Five episode here: https://youtu.be/Di1g7tZTEmIThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

J.C. Penney is taking aim at the off-price retail market, but Chris Walton and Joe Laszlo aren't convinced the strategy is necessarily the right move.Joe Laszlo, Head of Content & Insights, U.S. at Shoptalk, joins Chris to debate whether J.C. Penney can successfully compete with off-price retailers or whether the company risks losing focus on what it should actually be doing to win back customers.▶️ Watch the full Fast Five episode here: https://youtu.be/Di1g7tZTEmIThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Home Depot is taking same-day delivery nationwide with a new promise to get orders to customers in as little as three hours.Chris Walton and Joe Laszlo, Head of Content & Insights, U.S. at Shoptalk, discuss what the move says about the growing expectations around delivery speed and whether faster fulfillment can become a meaningful competitive advantage in home improvement retail.▶️ Watch the full Fast Five episode here: https://youtu.be/Di1g7tZTEmIThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Target is showing signs of improvement, but is the retailer actually turning the corner?Chris Walton is joined by Joe Laszlo, Head of Content & Insights, U.S. at Shoptalk, to debate Target's latest results, including stronger sales, grocery growth, improved store traffic, and a raised outlook. But after a difficult stretch, the bigger question remains: is this a genuine turnaround or simply a bounce off weak comparisons?▶️ Watch the full Fast Five episode here: https://youtu.be/Di1g7tZTEmIThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Welcome to Omni Talk's Retail Daily Minute, sponsored by R&S Logistics, Duvo and Mirakl.In today's Retail Daily Minute, Omni Talk's Chris Walton discusses:Kohl's Q2 sales inch closer to stable, but its Sephora shop-in-shop falls for a second straight quarter, raising questions about the durability of its turnaround.Target unveils Target Beauty Studio, a 600+ store beauty overhaul featuring 90 brands, two-thirds of them new to the retailer.Costco's custom cakes and party platters land on Instacart for nationwide delivery for the first time, deepening the retailers' 2017 partnership.The Retail Daily Minute has been rocketing up the Feedspot charts, so stay informed with Omni Talk's Retail Daily Minute, your source for the latest and most important retail insights.This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

In this week’s Omni Talk Retail Fast Five, sponsored by the A&M Consumer and Retail Group, Mirakl, Ocampo Capital, Quorso, Veloq, and R&S Logistics, Chris Walton was joined by Joe Laszlo, Head of Content & Insights, U.S., Shoptalk, to discuss: • Target’s latest results, including stronger sales, rising traffic, grocery growth, and a raised full-year outlook, and whether the retailer is truly turning the corner or still lacks the differentiated strategy needed to sustain its momentum. (Source)• Home Depot’s nationwide rollout of three-hour delivery, and whether the retailer is smartly getting ahead of consumers’ growing expectations for ultra-fast delivery, particularly when something breaks and needs to be fixed fast. (Source)• J.C. Penney’s new “Retail Regret to Retail Redemption” campaign, which takes direct aim at off-price retailers like TJX, Ross, and Burlington, and whether picking a fight with the competition is a bold move or could actually send shoppers straight to the rivals JCPenney is attacking. (Source)• California Pizza Kitchen’s plan to deploy up to 1,000 automated pizza kiosks, and whether shrinking restaurant footprints combined with faster, more convenient formats could give the nostalgic pizza brand a new path to growth. (Source)• Ann Taylor’s brand comeback, including its first major integrated marketing campaign in nearly a decade, its Substack newsletter, and a New York Fashion Week activation, and whether the heritage brand can successfully reconnect with younger shoppers without losing what made it distinctive in the first place. (Source)• What’s ahead at Groceryshop and Shoptalk Fall, as Joe previews the upcoming events and the conversations shaping the future of retail. Groceryshop takes place September 22–24 in Las Vegas, followed by Shoptalk Fall September 29–October 1 in Nashville. Plus, Chris and Joe debate pineapple on pizza, share their most recent home repair disasters, uncover the bizarre story behind the infamous 1975 Sears catalog “page 602”, and reveal their favorite museums in this week’s Lightning Round.P.S. Be sure to check out all our other podcasts from the past week here, too: https://omnitalk.blog/category/podcast/P.P.S. Also be sure to check out our podcast rankings on Feedspot.Music by hooksounds.comThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Welcome to Omni Talk's Retail Daily Minute, sponsored by R&S Logistics, Duvo and Mirakl.In today's Retail Daily Minute, Omni Talk's Chris Walton discusses:Plus-size clothing options are quietly shrinking at chains like H&M, Aritzia, Mango, and Zara, and the GLP-1 boom is the likely driver, even as retailers avoid saying so.Amazon is reportedly developing "fully automated" delivery stations under an internal initiative called Project Tetromino, though the company disputes the reported details.Instacart adds Petsense by Tractor Supply as its exclusive same-day delivery partner, bringing pet supplies to the app in as fast as an hour.The Retail Daily Minute has been rocketing up the Feedspot charts, so stay informed with Omni Talk's Retail Daily Minute, your source for the latest and most important retail insights.This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

In this episode, sponsored by Instacart Enterprise, Portager, and Vusion, Ben Miller is joined by Martin Bailie, Global Retail CEO, AI & Growth Expert and Founder of MWB Advisory to unpack the news stories from global grocery this week that we believe are worth paying attention to. Martin brings decades of hands-on grocery experience across three continents, with a career spanning Tesco, Tata India, Primark and Lidl. This week, they discuss:• Target’s Q2 results, and whether stronger sales, grocery growth and improved store traffic signal a genuine turnaround or simply a bounce from a weak comparison. (Source)• Sainsbury’s pause on AI facial recognition, following a case of mistaken identity, and whether retailers can use technology to protect colleagues and customers without creating new problems. (Source)• Amazon’s six-fold expansion of drone delivery, and why Martin believes drone delivery is moving beyond novelty and becoming part of retail infrastructure. (Source)• Uber’s partnership with Zipline, including its ambition for one million drone deliveries a day by 2029, and what the race for drone delivery says about the future of convenience and quick commerce. (Source)• Ocado’s latest European technology partnership, and what its newest customer tells us about the future of automated grocery fulfillment. (Source)Plus, GrocerTalk Grab & Go brings even more stories to the table from another busy week in global grocery.GrocerTalk is a weekly podcast from the Omni Talk Podcast Network covering the trends, innovations and technologies shaping global grocery.Episode 002. Welcome to GrocerTalk.P.S. Be sure to check out all our other podcasts from the past week here, too: https://omnitalk.blog/category/podcast/Music by hooksounds.com.This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy