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Pax8 TSP Talk

by Pax8 Academy APAC

Hosted by James Davis the Director of Academy Academy at Pax8 APAC, this is a Podcast for Technology Solutions Partners in the APAC region to hear from subject matter experts across all areas of technology to help Business Owners look into the future and grow their businesses, improve efficiencies and reduce their risk.

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Episodes

  1. TSP Talk Ep57. Understanding Finance

    James Davis the Director of the Pax8 Academy in Asia hosts Michelle Kvello from Lantern Partners to discuss the importance of taking a forward looking view at your finances Michelle talks us through what a CFO should be doing, the fundamentals that need to be in place to allow you to start...

  2. TSP Talk Ep56. The Opportunity of Change

    James Davis the Director of the Pax8 Academy in Asia hosts Phuong Tran from Mantria Consulting to discuss Change Management and Digital Transformation by explaining to us key concepts. Phuong talks us through the models and frameworks of Change Management in a very pragmatic way so that we can…

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  3. TSP Talk Ep55. Privacy Laws: What Small Businesses Need to Know

    James Davis the Director of the Pax8 Academy in Asia hosts Mel Story from Pax8 to discuss the upcoming Privacy Acts in Australia and how Privacy Acts impact partners and their clients around the region. Mel talks us through the key considerations and the need for us to be on top of legislation so...

  4. TSP Talk Ep54. Small Business Survival: HR Risks!

    James Davis the Director of the Pax8 Academy in Asia hosts Karen Hillen from Your HR Expert to discuss the importance of implementing HR best practices in your business. Karen talks us through the practical things we need to have in place in our business to not only mitigate risk of issues that...

  5. TSP Talk Ep14. Expanding Into New Markets

    James Davis the Director of the Pax8 Academy in Asia hosts Brendan Ritchie from Lightwire to discuss what it takes to expand into a new market Brendan talks us through the mistakes that were made and what he would do differently from the lessons he learned. He talks us through what was successful...

  6. TSP Talk Ep53. Soft Skills: Small Company Game-Changers!

    James Davis the Director of the Pax8 Academy in Asia hosts Catherine Harris from Project Roar to discuss how important it is to develop the soft skills of your team. Catherine talks us through how lots of team members are getting stuck in their careers which is not only impacting our…

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  7. TSP Talk Ep52. Lock in Revenue: Mastering Subscription Leakage Prevention!

    James Davis the Director of the Pax8 Academy in Asia hosts Adam Ross from CloudOlive to discuss one of the major causes of revenue leakage that is eating into our bottom line. Adam talks us through the 2 major problems we have when it comes to managing SaaS and other recurring costs/revenue so…

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  8. TSP Talk Ep51. Crisis Planning Essentials: Scaling for Your Organisation

    James Davis the Director of the Pax8 Academy in Asia hosts Allan Briggs from Crisis Shield to discuss the need for all organisations to proactively plan for a crisis whether that be for a cyber incident, act of nature or employee created to reduce the negative impacts to our organisations. Allan...

  9. TSP Talk Ep50. Modernising Our Approach To Servicing & Interacting With Our Clients

    James Davis the Director of the Pax8 Academy in Asia hosts Matt Linn from Thread to discuss the evolution of servicing and interacting with our clients to deliver more efficient and better client experiences. Matt talks us through how the needs of clients have changed as technology has evolved…

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  10. TSP Talk Ep49. Identifying Risks and Understanding Risk Management for Clients

    James Davis the Director of the Pax8 Academy in Asia hosts Andrew Lawrence from de.iterate to discuss the concept of Risk Management so that we can understand how to apply it in our conversations with clients and how we manage our practicesAndrew talks us through how Risk Management is not just a...

  11. TSP Talk Ep48. Embracing Modern Business Communications Technology

    James Davis the Director of the Pax8 Academy in Asia hosts George Bardissi from bvoip to discuss the opportunities for Partners to take on modern communications as an offering in their business. George talks us through how our mindsets are stuck on how things were in the past and not how our...

  12. TSP Talk Ep47. Understanding the Internal IT Team's Perspective

    James Davis the Director of the Pax8 Academy in Asia hosts James Gander from Gander Service Management to discuss Internal IT Teams and their interactions with Technology Partners James talks us through how IT Teams operate and what they are responsible with and what their expectations are of...

  13. TSP Talk Ep46. Elevate Your Conversations to the C-Suite and Board Levels

    James Davis the Director of the Pax8 Academy in Asia hosts Danni Munro Australian Country Manager from Pax8 to talk about what C-Suite staff and Board members need from you as a Technology Partner Danni shares her experience selling and working with C-Suite staff and Board members giving us...

  14. TSP Talk Ep45. Planning and Accountability Equals Success

    James Davis the Director of the Pax8 Academy in Asia hosts Reyan Fernando from Growth Intelligence to discuss the importance of strategic planning Reyan talks us through how structure planning and accountability rhythms drive increased business success by helping us create clarity. He discusses…

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  15. TSP Talk Ep44. AI Governance & Secure Implementations

    James Davis the Director of the Pax8 Academy in Asia hosts Michael Silva from Emely AI to talk through the concepts of AI Governance Michael explains the need for us to securely implement AI solutions which requires us to understand data governance practices and elevate ourselves from the...

  16. TSP Talk Ep43. Finding and Recruiting the Right Talent

    James Davis the Director of the Pax8 Academy in Asia hosts Dean Ellis from Rec4Tech to talk about modern recruitment Dean explains what we are getting wrong when it comes to recruitment and how to think about building out an employee value prop to attract talent and then a process to recruit and...

  17. TSP Talk Ep42. The Importance of Measuring Your Client Experience

    James Davis the Director of the Pax8 Academy in Asia hosts Stephen Spiegel from CrewHu to talk through the concepts of measuring client experience Stephen explains what CSAT and NPS actually and why they are important, then dives deeply into what levers are behind the numbers to learn and improve...

  18. TSP Talk Ep41. Elevating Your Business With Vendor/Disti Partnerships

    James Davis the Director of the Pax8 Academy in Asia hosts Desmond Russell from Partner Elevate to talk through the opportunities that are created through partnerships with Vendors and Distributors Des explains how we are more in control of our destinies than we think we are. He outlines how...

  19. TSP Talk Ep40. Growing and Nurturing Young Talent

    James Davis the Director of the Pax8 Academy in Asia hosts Dan Brockwell from Earlywork to talk through the opportunities and challenges of Gen Z staff Dan challenges us on our misconceptions of the youngest generation in our workforce and helps us understand how to set them up for success in our...

  20. TSP Talk Ep39. Cyber Insurance from a Client's Perspective

    James Davis the Director of the Pax8 Academy in Asia hosts Andrew Brett from Infosure to talk through cybersecurity insurance from a client's perspective Andrew shares with us insights on to why cybersecurity insurance uptake is so low, what is happening in the industry and how you can better...

  21. TSP Talk Ep38. Putting Humans at the Centre of Problem Solving

    James Davis the Director of the Pax8 Academy in Asia hosts Maria Richter from 2PM Services to discuss human centred thinking and how that applies to the technology industry Maria talks us through the mistakes we make as technologists when thinking about problems and how we can reframe our…

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  22. TSP Talk Ep37. The Realities Of Setting Your Managers Up For Success

    James Davis the Director of the Pax8 Academy in Asia hosts Nathan Hutchison to talk through the management talent gap issue that we have in the industry Nathan talks us through the challenges we are facing and what we can do to better support the growth of our inexperienced leaders with different...

  23. TSP Talk Ep36. Monitoring and Managing Modern Networks

    James Davis the Director of the Pax8 Academy in Asia hosts JB Fowler from Domotz to talk through the best practices of monitoring and managing modern networks JB talks us through the changes that have happened to environments and the mindset shift we require to not only set them up more securely,...

  24. TSP Talk Ep35. Managing Your Business by the Best in Class Numbers

    James Davis the Director of the Pax8 Academy in Asia hosts Rob Bufano from Service Leadership to talk through the best practices of financial high performance of your Technology Business Rob talks us through the key financial numbers that high performing TSPs utilise to extract the highest...

  25. TSP Talk Ep34. Governing Collaboration for Better Client Outcomes

    James Davis the Director of the Pax8 Academy in Asia hosts Michal Pisarek from Orchestry to talk through why we need to get more involved with our clients and how they collaborate utilising technology. Michal talks us through the challenges our clients are facing that we probably aren't aware of...

  26. TSP Talk Ep33. Staying Competitive by Utilising an Automation Platform

    James Davis the Director of the Pax8 Academy in Asia hosts Charles Tomeo from Rewst to talk through how to successfully leverage an Automation Platform to increase efficiencies in your business and deliver an improved client experience. Charles talks us through the process to adopt and implement...

  27. TSP Talk Ep32. Implementing Contracts to Improve Clarity with Clients

    James Davis the Director of the Pax8 Academy in Asia hosts Anne Hall from IT Agree to talk through the critical need for us all to have modern contracts to not only legally protect us and our clients, but to improve clarity in our partnership Anne talks us through different contract structure...

  28. TSP Talk Ep31. Removing the Fear of Talking About Mental Wellness

    James Davis the Director of the Pax8 Academy in Asia hosts Dan Williams from Without Fear to talk through the challenges facing TSP Owners, Leaders and their Staff when it comes to Mental Wellness Dan talks us through his own story, and how talking about mental wellness removes the stigma and…

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  29. TSP Talk Ep30. Governing Client Environments With Data

    James Davis the Director of the Pax8 Academy in Asia hosts Michelle Accardi from Liongard to talk through the challenges facing TSPs with rising compliance requirements Michelle talks us through the need to properly inventory hardware and software assets, configuration drift and how these align…

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  30. TSP Talk Ep29. Enhancing Your Team With Offshored Resources

    James Davis the Director of the Pax8 Academy hosts Robert Zulueta from ConnectOS to talk about how to successfully utilise overseas resources Rob talks us through what to know when looking at outsourcing vs offshoring, what to look for in due diligence, the cultural differences and how to get the...

  31. TSP Talk Ep28. Opportunities For Optimisation in Your Business

    James Bergl the VP of Communities & Ecosystems hosts James to talk through the challenges TSPs are facing when it comes to the market changes and the impacts to their financial performance James talks us through the macro market conditions, what affects this is having on our businesses and the...

  32. TSP Talk Ep27. Being a Go Giver in Your Community Helps your Growth

    James Davis the Director of the Pax8 Academy hosts Stuart Applegate from IT Nation Evolve to talk about the value of joining a peer group community to get involved in supporting others Stu talks us through the impact of joining a peer group, what qualities to bring and what you get out of it

  33. TSP Talk Ep26. Understanding Your Data to Make More Money

    James Davis the Director of the Pax8 Academy hosts Larry Corbin from MSPCFO to talk about the value of understanding your financials and important operational metrics Larry talks us through what we should be looking at and how, plus what sort of levers there are for improvement

  34. TSP Talk Ep25. Contract Management, Renewals and Price Rises

    James Davis the Director of the Pax8 Academy hosts Greg Sharp from Zen Contract to talk about how mature contract management not only improves the value of your business but improves relationships with clients. Greg talks through what the best practices are for presenting contracts, managing...

  35. TSP Talk Ep24. Powering Client Efficiencies with Power Automate

    James Davis the Director of the Pax8 Academy hosts Ian Bennett from Custom365 to talk about the opportunities to elevate ourselves and provide extraordinary value to our client through process automation in Microsoft Power Automate Ian talks through how to have conversations with clients…

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  36. TSP Talk Ep23. Turning Projects into a Profit Centre

    James Davis the Director of the Pax8 Academy hosts Wim Kerhoff from TopLeft to talk about the common mistakes that technology business makes that hurt their bottom line. Wim talks through the project flow and the components when not done correctly cause low profitability.

  37. TSP Talk Ep22. Leveraging an Event Led Marketing Strategy

    James Davis the Director of the Pax8 Academy hosts Amy Bergl from Moxie Insights to discuss the opportunity for TSPs to utilise events as a focal point of their marketing strategy to better engage not only prospects, but existing clients. Amy steps through the key components that you need to...

  38. TSP Talk Ep21. Understanding and Investing in Employee Wellbeing

    James Davis the Director of the Pax8 Academy hosts Gurunath "Guru" Hari from Emineo Pursuits to talk about employee wellbeing is impacting your business performance. Guru talks us through what wellbeing means and the practical/logical steps to develop a wellbeing culture in your business to look...

  39. TSP Talk Ep20. Successfully Marketing Your Technology Company

    James Davis the Director of the Pax8 Academy hosts Lauren Keeves from B2Me Marketing to discuss what Technology Businesses are doing wrong when it comes to marketing and what they should look at to be more successful at getting measurable results over the long term

  40. TSP Talk Ep19. vCIO is not Account Management

    James Davis from the Pax8 Academy hosts Andrew Hunt from GetKambium to talk about what good account management looks like and the need for Technology Solutions Partners to monetise the high level advice that we have been giving away under free "vCIO" services in our traditional service packages.

  41. TSP Talk Ep18. The Opportunities in Training Through Adoption & Change

    James Davis, Director of Academy APAC, and David Jackson, Managing Director at Ripped Orange, dive into Training and Enablement. Often, TSP's focus goes to the technical delivery and miss the mark with Business ROI. Dave shares insights into how training can lift your revenue and impact on your...

  42. TSP Talk Ep17. Building a Valuable Partnership with your Insurance Advisor

    James Davis, Director of Academy APAC, invites guests Tim Stephinson (COO) and Andrew Bremner (Managing Director) of SherpaTech, to share what technology companies should be thinking about when it comes to insurance and the kind of relationship they need to be having with their Advisors.

  43. TSP Talk Ep16. Effectively Navigating Disruption

    Nigel Moore, founder of The Tech Tribe, shares his thoughts on the TSP space, his experience selling his MSP, and more with host James Davis, Director of Academy APAC.

  44. TSP Talk Ep15. Increasing Your Revenue Through Telco Services

    James Davis, Director of Academy APAC, invites guest Ben Town, CEO of Hosted Network, to share how TSPs can leverage Telco opportunities to drive revenue growth.

  45. TSP Talk Ep13. Leveraging MDF Funds to Grow Your Business

    James Davis, Director of Academy APAC, and Jeremy Balius, Managing Director at Filament, dive into Marketing Development Funds. Often, TSP's focus goes to sales. Jeremy shares the value of investing in marketing for TSPs, how you can differentiate yourself and build trust with your customers...

  46. TSP Talk Ep12. Challenges Facing SE Asian Technology Businesses

    James Davis, Director of Academy APAC, welcomes guest Mark Ghaderi, Managing Director & CRO of Vital Strategies, to the show. Based in Singapore, Mark expounds upon the diversity of the TSP space in SE Asia, the ample opportunity the region holds, and the challenges the different markets face.

  47. TSP Talk Ep11. What Makes a High Performing Sales Team?

    Paul Sargeant, Founder of Sales Director Central, joins James Davis, Director of Academy APAC, to discuss all things sales. He explains what a strong sales team looks like, examples of ideal interactions with your client, how to make your sales team more efficient, and more.

  48. TSP Talk Ep10. Building a Baseline Security Solution

    James Davis, Director of Academy APAC, and Elliot Seeto, Solutions Engineer, sit down to discuss security solutions－where to start, next steps, the need for frameworks, and more.

  49. TSP Talk Ep9. Sales Roles & Responsibilities

    James Davis, Director of Academy APAC, is joined by Maria Armstrong, Operations Coach, to discuss the ambiguity around sales roles and responsibilities for TSPs. They dissect the differences between BDMs and account managers, which personas are best suited for these roles, and how creating...

  50. TSP Talk Ep8. The ISO Certification Journey Explained

    ISO27001 is a globally-recognised standard for information cybersecurity. Jason Maricchiolo, Senior Lead Implementor and Auditor at ISO365, explains to James Davis, Director of Academy APAC, everything TSPs need to know about getting ISO-certified.

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ABOUT THIS SHOW

Hosted by James Davis the Director of Academy Academy at Pax8 APAC, this is a Podcast for Technology Solutions Partners in the APAC region to hear from subject matter experts across all areas of technology to help Business Owners look into the future and grow their businesses, improve efficiencies and reduce their risk.

HOSTED BY

Pax8 Academy APAC

CATEGORIES

business management

Frequently Asked Questions

How many episodes does Pax8 TSP Talk have?

Pax8 TSP Talk currently has 57 episodes available on PodParley. New episodes are automatically indexed when they're published to the podcast feed.

What is Pax8 TSP Talk about?

Hosted by James Davis the Director of Academy Academy at Pax8 APAC, this is a Podcast for Technology Solutions Partners in the APAC region to hear from subject matter experts across all areas of technology to help Business Owners look into the future and grow their businesses, improve efficiencies...

How often does Pax8 TSP Talk release new episodes?

Pax8 TSP Talk has 57 episodes. Check the episode list to see recent publication dates and frequency.

Where can I listen to Pax8 TSP Talk?

You can listen to Pax8 TSP Talk on PodParley by clicking any episode. We provide an embedded audio player for direct listening, and you can also subscribe via your preferred podcast app using the RSS feed.

Who hosts Pax8 TSP Talk?

Pax8 TSP Talk is created and hosted by Pax8 Academy APAC.
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