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With thanks to Lauri Tuulberg of Estonia, now studying in Hong Kong, this podcast addresses 5 typical problems common to installing a new quality method or program. Think of it as a "heads up" for change agents!

There's a word for most everything, and often the choice of one or the other can lead to considerable head scratching. Here's hoping this Podcast helps those who are trying to decipher the differences between policies and directives, procedures and processes and a host of other close relations!

This is a live demonstration, presented on October 20, at the ASQ Quality Audit Division Conference in Rno, Nevada. The podcast itself is a basic overview of podcasting and how it's done.

The science and art of Prevention is too often ineffective, leaving us to work on seemingly endless projects, designed to fix unnecessary mistakes and oversights.

May, 2006 Quality Magazine named Rod Munro as Quality Professional for 2006, confirming the privilege to have recorded a few minutes with him at ASQ’s recent World Conference.

Dennis Arter is the dean of contemporary quality auditing and perhaps its best spokesperson. This podcast asks two simple questions, while their answers provide direction, common sense and the wisdom of a true subject guru.

Here's the essence, the most essential components of making collective improvements and providing for the input of others to create excellence.

Few tools are as important as computers and their associated software. Where would we be without them?!

Subscriber Paul Tolenaars offers some thoughtful insights to project management and asks that I comment on some of my favorite tools.

Processes need Controls, but how much is enough? The answer is a considerably more than the old reliable, "Well, it depends!