PEAPod - The Patient Experience and Access Podcast

Tune in as we talk to John about his transition from the "mad men" world of working for an internationally renowned advertising agency to leading a spectacular and unique brand that is Hospital for Special Surgery. We also chatted about what HSS is doing to enhance the patient experience, their spectacular "Back in the Game" campaign, and the future of patient access in healthcare.

We're excited to present the first episode of the Patient Experience and Access Podcast, or PEAPod for short. Each month, we’ll be bringing you useful information, strategic advice, and actionable tactics straight from the minds of some of the most innovative executives in the hospital space today. This month - in our very first episode - we were honored to chat with Michael Ruiz, VP and Chief Digital Officer, at MedStar Health - the largest healthcare provider in Maryland and the Washington, D.C., region. In our half hour together, we covered everything from elevating the consumer experience at MedStar to match the convenience of Starbucks to creating a consistent and accurate patient access process across their entire provider network.