Powered Services Podcast

In this episode, Dan Tomaszewski and Andrew Moon, Director of MSP Enablement Education, explore the power of joint ventures (JVs) for MSPs, discussing why JVs are an underutilized growth strategy, how they differ from traditional partnerships, and the types of potential partners MSPs should consider. They cover how JVs can help MSPs break into new verticals, bundle complementary services, and share best practices for starting and structuring JVs. Tune in to learn how JVs can transform your MSP business!

Join Dan Tomaszewski as he chats with Andrew Moon, Director of MSP Enablement Education, about the evolution of Powered Services Pro. Discover the power of the Automated Marketing Platform (AMP) and how it can streamline your marketing efforts. Learn about the new Marketing Framework designed to enhance your strategies and drive better results. Get insights into the 1:1 training sessions with our Marketing Specialists, tailored to help you maximize your marketing potential. This episode is packed with valuable insights and actionable tips to elevate your marketing game.

In this episode, we explore the critical role of culture in the MSP industry with our special guest, Doug Diamond, Owner of Business Improvement. We discuss how leadership can unite teams to achieve common goals, assess the health of your MSP's culture, and provide tips for improvement. Doug also discusses his Culture and Engagement Survey, designed for MSPs, and explains how to use the results to enhance your business. Tune in to learn how a strong culture can drive your MSP's success! For more information on the Culture and Engagement Survey, click here. The deadline to sign up is 2.11. To sign up today, click here. Feel free to message Doug Diamond directly at [email protected] with any questions.

In this episode, Dan is joined by Marketing Consultant Jenna Chouinard and Account Executive Chelsea Heary, both from Netrio (formerly PCA Technology Group). Jenna and Chelsea discuss the importance of a multi-channel strategy for successful event marketing. The conversation covers how they collaborate to ensure alignment across channels, from content creation to timing. They take us behind the scenes of a recent event, outlining pre-event promotion strategies and how they used various channels to drive engagement. Post-event, they share their follow-up tactics for maintaining momentum and engaging attendees. Wrapping up, they reflect on key lessons learned and offer valuable advice for MSPs planning similar campaigns, emphasizing the need for consistency, flexibility, and strong audience connection.

Check out the latest Powered Services Pro Podcast to hear Annette Slavik, VP at Prodigy Complete IT Solutions, share how quick thinking and creativity led to an incredibly successful and memorable event marketing strategy. When an unexpected opportunity popped up, she didn't just rise to the occasion—she knocked it out of the park with her "punny marketing." Filled with clever puns and humor, her approach was not only a hit but also super effective and memorable. Please tune in to hear all about her creative journey and how she turned a spontaneous challenge into a marketing win.

In this episode, Dan sits down with Trish Cody, Co-owner of 12 Points Technologies, to dive into the details of a Google Review raffle contest she recently held. Trish discusses the goals behind the contest, the step-by-step process of setting it up, and invaluable advice for other MSPs looking to leverage Google Reviews as part of their marketing strategy. Whether you're considering running your own review-based contest or just looking for ways to boost your online reputation, this episode is packed with actionable insights and tips to help you succeed.

In this episode, Dan chats with Danny Carlson, CEO of Platinum Systems, who explains his experience partnering with a Chamber of Commerce for a Cybersecurity Panel and how these types of partnerships help him drive new client opportunities. Danny and Dan share practical advice for MSPs looking to get involved with their local Chamber and how time and effort need to be put into these collaborations to drive results. If you're an MSP owner or business leader, this episode is packed with actionable tips to build valuable relationships and grow your MSP's local presence.

In this episode, Dan is joined by special guest Roger Michelson, CEO of BNMC, to dive into the world of Centers of Influence (COIs). Whether you're looking to build stronger partnerships or access new opportunities, understanding and tapping into the power of COIs can be a game-changer. We share actionable strategies for identifying the right COIs, nurturing these connections, and the challenges of creating and maintaining a COI network. Tune in to discover how building and leveraging COIs can elevate your MSP to new heights!

This week on the Powered Services Pro podcast, we’re joined by special guest Fred Voccola, Kaseya CEO, to discuss the exciting announcements from DattoCon Miami 2024. Learn how the acquisition of SaaS Alerts and the launch of Kaseya 365 User are bound to shake things up in the industry. Tune in as we unpack what these groundbreaking updates mean for the company’s future and the market and how they will benefit you! Don’t miss this exclusive insider perspective — hit play now!

Join us in this episode as we explore how Managed Service Providers (MSPs) are making a difference in their communities through engaging events like trunk or treats and holiday parades. We’ll discuss the importance of giving back to local charities and building emotional connections that reflect your business's core values. Learn how employee involvement can strengthen community ties, generate leads, and boost your brand visibility. Plus, discover ways to leverage Cybersecurity Awareness Month to enhance your outreach and community impact. Tune in for inspiration and actionable insights!

Tune in to the latest episode of the Powered Services Podcast to discover why podcasting is the hottest trend for MSPs! 🎙️🔥 Uncover insights, strategies, and tips to leverage podcasting for your business growth. Don't miss out on this game-changing episode! #MSP #Podcasting #BusinessGrowth #PoweredServicesPodcast

As the marketing landscape continues to evolve, we'll also address how MDF programs adapt to the latest marketing trends and emerging technologies. Uncover how to capitalize on social media marketing, live events, content creation, SEO strategies, and other cutting-edge techniques to reach a wider audience and drive business growth.Whether you're an MSP exploring MDF opportunities for the first time or a seasoned professional seeking to optimize your marketing strategies, this podcast episode is a treasure trove of insights and practical tips..

AI is evolving at a breakneck pace, and your customers are asking about it more than ever. Join us for this special episode as Tony Rucci tells us everything MSPs need to know about AI.

There’s been a lot of buzz surrounding cyber insurance as of late, and it’s only becoming even more of a hot topic. In this episode, we speak with Kristen Bay, CEO and Co-Founder of Cysurance, and Mike Puglia, General Manager of Security Products at Kaseya, about the latest news MSPs need to know about getting their customers and themselves cyber insurance coverage with Kaseya's new Cyber Insurance Fast Track Program. 

Branding is more than just a buzzword, it’s the lifeblood of your MSP’s identity. In this episode of the Powered Services Dharma Pachner, founder of Contrast & Co, tells us everything you need to know about branding.

In this special episode of the Powered Services Podcast, we talk with Brian Curtis about how hiring a marketing manager, Gabriela Barnier, helped him take his MSP to the next level. This is an episode you don't want to miss!

On this episode of the Powered Services Pro Podcast, we welcome back our first repeat guest ever—Mark Copeman! Join hosts Dan Tomaszewski and Will Bishop as they talk to Mark about his book and the sales and marketing lessons he's learned.

There's no denying that the last few years have thrown challenge after challenge at the world and it may be taking a toll on your employees. In this special episode of the Powered Services Podcast, Dan and Will invite Paul Baggett, Associate Professor of East Tennessee State Department of Social Work and Licensed Clinical Social Worker, to discuss how you can help support mental health in your business.

October is Cybersecurity Awareness Month (shouldn't it be every month?) and this is the super bowl for our industry! Join hosts Dan Tomaszewski and Will Bishop as they share how you can make the most out of Cybersecurity Awareness Month with your audience.

We know you love to hear from other MSPs in our community, so in this episode of the Powered Services Podcast Dan and Will invite Jimmy Huber to share how he went from a technical role as president at InfoTech Solutions & Services to the lead of sales and marketing!

In this episode of the Powered Services Podcast, we’re talking all about SEO with Mark Copeman, founder of Wisecurve LTD. Find out all the answers to your most pressing SEO questions by listening in and checking out the resources Mark mentions in the show below:www.wisecurvehq.comLighthouse - Chrome Web Store (google.com)Keyword Tool For Monthly Search Volume, CPC & Competition (keywordseverywhere.com)View Image Info (properties) - Chrome Web Store (google.com)GTmetrix | Website Performance Testing and Monitoring

When it comes to technology, you’re the expert your clients rely on. But when it comes to marketing, you might feel out of your element. In this episode of the Powered Services Podcast, hosts Dan Tomaszewski and Will Bishop talk about simple steps you can take to create an online and offline marketing strategy that helped Dan see success back in his MSP days.

In this special episode of the Powered Services Podcast, hosts Dan Tomaszewski and Will Bishop discuss why your MSP should be hosting its own podcast and how it can benefit the growth of your bottom line while helping you stand out amongst your competitors.

Hearing from experts in our space is essential to growing your business and giving your customers the best level of service, but sometimes what can be even more impactful is hearing from MSPs in the trenches who are seeing tons of success. In this episode of the Powered Services Podcast, hosts Dan Tomaszewski and Will Bishop talk to LeafTech, an MSP in Colorado, about the lessons they’ve learned building a successful business and what’s at the core of their day-to-day operations.

Are ransomware attacks slowing down or picking up momentum? What kind of plan should MSPs and their clients have in place to respond to a breach? In this episode of the Powered Services Podcast, hosts Dan Tomaszewski and Will Bishop invite cybersecurity expert, Tony Rucci, to answer all the questions you have about cyberattacks in 2022.

In this episode of the Powered Services Podcast, join hosts Dan Tomaszewski and Will Bishop. They ask the questions MSPs need answers about compliance and security assurance with GM of Compliance Manager Max Pruger.

In this special episode of the Powered Services Podcast, hosts Dan Tomaszewski and Will Bishop bring Tara Newman, VP of Global Events at Kaseya, back to get us excited for the 15-year anniversary of Connect IT Global. Tune in to find out why this is the one event in 2022 that you don't want to miss!

What are the biggest trends in the security space in store for 2022? What are some of the resources an MSP can plug into to stay current on what’s going on? In the event of a breach, what resources are available for SMBs? Find out the answers in this episode of the Powered Services Podcast. Hosts Dan Tomaszewski and Will Bishop invite Kaseya’s Chief Information Security Officer, Jason Manar, to share what he’s seeing in the security space and discuss his experiences.

In this episode of the Powered Services Podcast, hosts Dan Tomaszewski and Will Bishop invite Miles Walker from Graphus to talk about phishing scams. These scams are more popular than ever, and with the right training, MSPs can help their customers protect themselves. The question is: are MSPs doing enough to prevent phishing scams? Find out in today's episode.

Each year we see the number of cyberattacks rise and watch hackers get smarter and learn new tricks. Hosts Dan Tomaszewski and Will Bishop bring Manoj Srivastava on this episode of the Powered Services Podcast to discuss if MSPs are missing the mark when it comes to cybersecurity training and awareness and how they can help protect their clients.

2022 is here, and we’re all hitting the ground running! Before you run too far, are you sure that your MSP is living up to its full potential? If you’re not sure of the answer to that question, listen to this episode of the Powered Services Podcast as hosts Dan Tomaszewski and Will Bishop chat with Dave Goldie of Gradient MSP about how MSPs can make sure they’re not leaving money on the table with their clients.

Did you prioritize your sales and marketing efforts in 2021? Do you have a plan for 2022? Join hosts Dan Tomaszewski and Will Bishop for a special episode of The Powered Services Podcast to find out what you need to do to have the best 2022.

The “What’s Going on with Cyber Liability Insurance?” episode of the Powered Services Podcast was such a hit, we had to bring in another expert in the space to discuss what MSPs should expect and prepare for when it comes to cyber liability insurance in 2022! Join hosts Dan Tomaszewski and Will Bishop as they have a real and insightful conversation with Andy Anderson, CEO, and Co-Founder of DataStream Insurance, about the realities of cyber liability insurance right now and how MSPs can move forward.

It’s no secret that technology has changed the way businesses operate and how people live all over the world—and it’s only going to change our future faster as time goes on. In this episode of the Powered Services Podcast, hosts Dan Tomaszewski and Will Bishop invite Sheryl Connelly, Chief Futurist for Ford Motor Company, to the show to have an honest conversation about looking to the future.

In this episode of The Powered Services Podcast, you’re going to learn how to supercharge your MSP with the No Barriers Mindset. Hosts Dan and Will invite blind adventurer, American athlete, author, and activist Erik Weihenmayer to share how you can apply the No Barriers Mindset to your MSP and your everyday life so you can reach your goals.Guest:Erik Weihenmayer – Blind Adventurer, American Athlete, Author, and Activist

In this episode of the Powered Services Podcast, host Will Bishop sits down with Mike Steep to talk about the current and emerging IoT landscape for SMBs and what that means for you as an MSP. Mike Steep brings his wealth of knowledge and experience as an executive director at Stanford Engineering Center for Disruptive Technology and Digital Cities.

In this special episode of The Powered Services Podcast, hosts Dan Tomaszewski and Will Bishop kickoff Cybersecurity Awareness Month with a brainstorm you don’t want to miss! Dan and Will share fun ways you can raise cybersecurity awareness amongst your prospects and even engage your existing clients in the fun to better protect their business and earn your MSP referrals, skyrocket your social media engagement, and stand out in the crowd.

When it comes to running your MSP, no one can understand the technical aspects better than you. But, like most MSPs, you might need a little help on the sales side of the business. To celebrate International Podcast Day, hosts Dan Tomaszewski and Will Bishop invite Frank DeBenedetto and Mike Bloomfield on the show to share their insights and expertise on MSP sales.Special Guests:Frank Debenedetto, Founding Partner of audIT Sales Presentation System and President and Chief Technology Advisor of Two River Technology GroupMike Bloomfield President of Tekie Geek

Do you know what your MSP is worth? In this episode of The Powered Services Podcast, hosts Dan Tomaszewski and Will Bishop sit down with Rick Jordan, Founder & CEO of ReachOut Technology, to have an open discussion about how much the average MSP makes, how they can conduct a valuation of their business, how long it takes to break 1 million in MRR, and how you can maximize the valuation of your MSP for M&A.

In this bonus episode of the Powered Services Podcast, hosts Dan Tomaszewski and Will Bishop welcome Tara Newman, Kaseya’s VP of Global Events, to discuss the biggest IT event of 2021 and why you don’t want to miss it. Find out who our big headliners are, what fun events we have planned for you, and listen to the end for an exclusive discount code that’s only for Powered Services listeners!

You might think you know how to prevent insider threats from wreaking havoc on your clients, but there’s a few simple tactics you might be overlooking. In this episode of the Powered Services Podcast, hosts Dan Tomaszewski and Will Bishop sit down with Gary Peace and deep dive into the world of insider threats. Gary investigates insider threats and internal corruption allegations and implements technical and management systems to counter those issues. This is a discussion you don’t want to miss.Guest: Gary Peace, Founder of ESID Consulting

Why are some MSPs beginning to build CMMC businesses? Should YOU turn your MSP into a CMMC business? Where would you even start? And we’ll ask the question everyone is wondering—HOW are these CMMC MSPs taking business from other MSPs? Join Dan Tomaszewski and Will Bishop as they host an insightful discussion you don’t want to miss with two CEOs of CMMC businesses—John Hill of TechSage Solutions and Leia Shilobod of InTech Solutions.Guests:John Hill, CEO of TechSage SolutionsLeia Shilobod, CEO of InTech Solution

Can using a template agreement for a Decline of Service come back to haunt your MSP? Is the email where your client says they don’t want any cybersecurity services enough to protect you in the event your client experiences a breach? What should be in a Decline of Service agreement anyway?In this episode of the Powered Services Podcast, Brad Gross—leading legal authority in the area of cloud computing transactions—answers all of these questions in order to help MSPs legally protect themselves from being held responsible for data breaches that happen to clients that weren’t interested in cybersecurity services.

Welcome to the brand-new Powered Services Podcast! Our commitment to you, the MSP, is to have meaningful and insightful conversations that give you all the strategies and advice you need to supercharge your MSP.In this inaugural episode, Dan Tomaszewski hosts a round table discussion with MSPs just like you to ask Kristen Bay of Cysurance the cyber liability questions we’re all wondering, and even a few brilliant ones we hadn’t thought of yet. This episode’s special guests are:Will Bishop, Sr. Director of Channel, KaseyaMichael Arnold, Owner / Sr. Cybersecurity Engineer, ITNS ConsultingMatt Disher, President, Southwest Networks Kirsten Bay, CEO, Cysurance

In this episode, Dan talks with Ray Orsini & Sean Lardo of OIT about vendors and partners.The group talks about the importance of community, partner development, the importance of transparency and more.Connect with Ray: https://www.linkedin.com/in/rayorsini/Connect with Sean: https://www.linkedin.com/in/seanlardo/OIT Website: https://oit.co/

Dan Tomaszewski interviews a variety of guests on topics ranging from the next 5 years to customer experience.Time Stamps:Mike Brooks: 0:15 - 4:40Nadir Merchant: 4:52 - 7:50Colin Knox: 7:52 - 5:15Fred Voccola: 15:20 - 19:15Andrew Wallace: 19:20 - 24:00

In this episode, Dan talks with Katie Freedman of Kaseya about the upcoming Connect Community.The new Connect Community is an online forum designed to bring all Kaseya brands together and give customers an outlet for support, best practices and building relationships with key Kaseya stakeholders, as well as other MSPs & IT Pros from around the globe.Connect with Katie:Linkedin: https://www.linkedin.com/in/katiefreedman/

In this episode, Dan talks with Andrew Wallace of SmileBack about customer experience.The two talk about the importance of customer experience, operational efficiency, how to make both positive and negative feedback work for you, and more. Connect with Andrew here:LinkedIn: https://www.linkedin.com/in/andrewstirlingwallace/Website: https://smileback.com/

In this special episode, Dan talks with the CEO of Kaseya - Fred Voccola.The two experts speak candidly about the future of the MSP industry over the course of this 30-minute interview. We are thrilled to bring you this discussion on upcoming challenges, services MSPs will need to provide, and M&A. Connect with Fred:https://www.linkedin.com/in/fred-voccola-a79984

In this episode, Dan talks with Colin Knox of Gradient MSP about Data-Backed Decisions.The two explore what dirty data is, the kinds of dirty data in your PSA, and the importance of making data-driven decisions.Connect with Colin here:LinkedIn: https://www.linkedin.com/in/realityknox/Website: https://www.meetgradient.com/