PODCAST · business
Practice Perfect
by Jennifer McNamara
"Practice Perfect" focuses on achieving excellence in healthcare practices by addressing key aspects such as compliance, documentation, billing, coding, and revenue cycle management. It emphasizes practical strategies, attention to detail, and continuous improvement to optimize efficiency and ensure success in medical practices. This concept encourages learning, adaptability, and adherence to industry standards to maintain top-tier performance.
Episodes
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The Payer Said No: When Should You Actually Fight the Denial?
A payer says no—but does that mean you should appeal? In this episode of Practice Perfect, Jennifer McNamara and Maya Turner break down when to fight the payer, fix the claim, or fix the process. From medical necessity and prior authorization to credentialing, patient responsibility, modifier 59,...
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Organizational Change: Adapt, Communicate & Protect Your Professional Reputation
Change at work is inevitable. New leadership, new processes, new technology, new expectations—and sometimes an entirely new organization. But how we respond to that change can say a lot about us as professionals. In this episode of Practice Perfect, Jennifer McNamara and Maya Turner get into the...
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The 2027 Reckoning — What Physicians Need to Know & Why You Can't Wait Until January
The elephant in the room is here — and waiting until January is not a strategy. 🐘 In this episode of the Practice Perfect Podcast, hosts Jennifer McNamara (Healthcare Inspired) and Maya Turner (Turner Expert Solutions) break down the CMS 2027 Proposed Rule and what it means for physicians, ASCs,...
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Leadership and the Revenue Revolution
The revenue cycle is undergoing its most significant transformation in a generation. AI-driven automation, evolving payer behavior, workforce shifts, and mounting compliance demands are redefining what it means to lead in orthopedic and musculoskeletal practices, ASCs, and health systems. In this...
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Communication and Financial Transparency for Patients
Why do patients feel blindsided by medical bills even when they receive good faith estimates? Why can't healthcare workers confidently explain why care costs what it does? And why does talking about money create so much fear in healthcare? In this episode, Jennifer McNamara (Healthcare Inspired)...
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Revenue Resilience and Understanding Analytics
What does it take to build a financially resilient orthopedic practice in today's healthcare environment? In this panel discussion from the 2026 Bone & Joint Summit, Jennifer McNamara is joined by Preston Alexander, Shannon Cameron, and Maya Turner to discuss the financial, operational, and...
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Before October Hits: Your FY2027 ICD-10 Preview
The countdown to October 1 has already begun. In this episode of the Practice Perfect Podcast, Jennifer McNamara and Maya Turner discuss why healthcare organizations shouldn't wait until implementation day to prepare for the FY2027 ICD-10-CM diagnosis code updates. From documentation changes and...
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Network or Nightmare: Hidden Compliance Risks in Medicare Advantage
Jennifer McNamara and Maya Turner dive deep into the Office of Inspector General's (OIG) February 2024 guidance on Medicare Advantage compliance, focusing on network adequacy and access to care. This episode unpacks the hidden compliance risks that medical practices and Medicare Advantage...
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The Mean Girl Effect: Gaslighting and Toxic Dynamics in the Workplace
In this episode, Jennifer and Maya unpack the “Mean Girl Effect” at work — the subtle, strategic behaviors that create confusion, undermine credibility, and erode psychological safety without ever appearing overtly aggressive. From social exclusion and information control to polite denial and...
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The Groundhog Day Effect
Do your days in the practice feel… the same? Same problems. Same conversations. Same frustrations—just on repeat. In this episode, we’re talking about The Groundhog Day Effect—that feeling of reliving the same challenges over and over, even though you’re working hard and staying busy. This isn’t...
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How to Set Smart Growth Goals for Your Practice This Year
Growth doesn’t have to mean longer days, burned-out teams, or constant overwhelm. In this episode, we’re breaking down how to set SMART growth goals for your healthcare practice—goals that are clear, achievable, and actually supported by the people responsible for delivering patient care. This is…
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Building Resilient Teams: Mental Health in Healthcare Workplaces
Join Jennifer McNamara and Maya for a powerful episode tackling one of healthcare’s most pressing issues: team mental health and resilience. From burnout to bold leadership moves, this episode delivers real talk, real strategies, and a few unexpected movie quotes along the way. 💡 What You’ll…
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The Cost of Silence: When Leaders Avoid Toxic Behaviors
Silence may feel like the safest choice when facing toxic staff behaviors—but in healthcare, silence carries a cost far too high to ignore. In this episode, we dive into the real-world impact of unaddressed toxicity on teams, patient safety, and organizational culture. Leaders often stay quiet…
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Behind the Pink Ribbon
October brings a wave of pink ribbons, powerful stories, and reminders to prioritize early detection — but behind the awareness campaigns lies a complex operational world that deeply affects both providers and patients. In this powerful episode, Jennifer McNamara and Maya Turner take listeners...
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Skin Care is Self-Care: Why It Matters More Than You Think
September was National Skin Care Awareness Month, and we took the opportunity to spotlight why skincare is so much more than appearances. In this special episode of Practice Perfect, host Jennifer McNamara sits down with Megan Renner — Beauty Society representative, wife, and volunteer — who is...
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Bonus - September 2025 Mashup
This special bonus episode pulls together some of the most valuable conversations and updates across coding, compliance, and healthcare operations. We dig into the everyday realities of being a coder and how much more it takes than just knowing the rules. You’ll hear a fresh perspective from...
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Episode 21 - Payer games we're still paying in 2025
In this episode, we dive into the power of communication and how it shapes everything from workplace culture to payer negotiations. We start by unpacking why communication is key—not just in theory, but in the day-to-day challenges of healthcare teams. You’ll hear real stories that bring these...
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“But That’s How We’ve Always Done It”: Dangerous Words in Compliance
In this episode of the Practice Perfect Podcast, Jennifer McNamara and Maya Turner tackle one of the most dangerous phrases in healthcare operations: “But that’s how we’ve always done it.” From ophthalmology documentation pitfalls to outdated CPT codes, and from billing inefficiencies to ignored...
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2026 MPFS Proposed Rule – What It Really Means for Your Practice
The 2026 Medicare Physician Fee Schedule (MPFS) Proposed Rule is here — and it’s packed with changes that will impact providers, coders, billers, and compliance teams across the country. In this special episode, Jennifer McNamara and Maya Turner break down the proposal, cut through the legal...
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Seasonal Slowdown or Silent Revenue Leak?
Seasonal Slowdown or Silent Revenue Leak? Every practice expects a dip in revenue during certain times of the year—but what if it’s not seasonal at all? In this episode, Jennifer McNamara and Maya Turner dive into how to tell the difference between predictable slowdowns and silent revenue leaks...
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Rejections vs. Denials: Know the Difference, Fix the Problem
This episode dives deep into the confusion many practices face when it comes to rejections vs. denials. Jennifer and Maya welcome back Cameron Lewellen to talk about how AI and automation can transform how practices handle claim issues, boost efficiency, and get paid faster. From hilarious…
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Copy, Paste, Repeat: The Hidden Risks of EMR Documentation
Copy-paste documentation: it seems harmless, but it’s costing healthcare practices more than they realize. In this episode, Jennifer and Maya unpack the real risks behind cloned EMR notes—from audit red flags to compliance violations. We’re talking: – What copy/paste looks like in provider notes…
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Compliance for Behavioral Health
In this insightful episode, we dive into one of the most commonly overlooked areas in healthcare compliance—behavioral health. Sonal Patel joins Jennifer McNamara and Maya Turner to discuss why behavioral health compliance deserves more attention, especially as demand for services grows. From...
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G2211 Drama: What about my Specialty
In this episode of Practice Perfect, Jennifer McNamara dives into the CMS G2211 complexity add-on code—specifically how it applies (or doesn’t!) to specialty practices. Whether you’re in orthopedics, ENT, plastics, or any other niche, we’ll unpack CMS’s intent, share real-world scenarios, and…
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Statutorily Excluded vs. Not Medically Necessary: Why It Matters
In this episode, we break down two commonly misunderstood terms in healthcare coverage: "Statutorily Excluded" and "Not Medically Necessary." While they may sound similar, these distinctions have major implications for providers, payers, and—most importantly—patients. We explore how these...
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Abstracting from the Path Report
Whether you’re a coder hunting for the right CPT, a tumor registrar assembling a perfect abstract, or a practice manager double‑checking documentation, that pathology report is gold— if you know how to mine it. In this episode Jennifer breaks down her go‑to process for turning dense, microscopic...
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Beyond Burnout: Cultivating a Culture of Calm in the Workplace
Stress is inevitable, but burnout doesn’t have to be. In this powerful episode of Practice Perfect, Jennifer and Maya dive into the real reasons behind workplace burnout and what healthcare teams can do about it. From overloaded coders and overwhelmed managers to providers stretched thin, we...
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Top Payer Myths: Fact vs. Fiction
Hosts: Jennifer McNamara – Founder of Healthcare Inspired LLC, expert in compliance, coding, and revenue cycle management. Maya Turner – Owner of Turner Expert Consulting, passionate about helping practices thrive through expert guidance and simplified solutions. Episode Summary: In this episode,...
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What Every Practice Should Know About Payer Contracts (But Didn’t!)
Episode Summary: In this episode of Practice Perfect Podcast, we break down the most overlooked yet crucial aspects of payer contracts. Are you leaving money on the table? Do you know when to negotiate, push back, or walk away? We’re diving into the must-know contract terms, red flags to watch…
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The Importance of Quality Assurance in Coding and Audits
Episode Summary: In this episode of Practice Perfect Podcast, we dive into the crucial role of quality assurance in coding and audits. Our guest, Robin Ingalls- Fitzgerald, joins us to discuss common coding errors, the impact of compliance, and why strong auditing processes are essential for...
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Medicare Advantage Requirements for Prior Authorization & Coverage
Episode Summary: Medicare Advantage plans come with their own set of rules when it comes to prior authorizations and coverage determinations. If you’re navigating the complex world of Medicare Advantage compliance, this episode is for you! Jennifer and Maya are joined by Richelle Marting to break...
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The Future of Revenue Cycle: Trends, Challenges, and Opportunities
Episode Summary: The healthcare revenue cycle is evolving fast, and staying ahead of the curve is essential for financial success. In this episode, Jennifer and Maya welcome Vanessa Moldovan to break down the biggest trends, challenges, and opportunities in Revenue Cycle Management (RCM) for…
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Work Smarter, Not Harder: Workflow Optimization in Healthcare
Efficiency is the key to a successful healthcare practice. In this episode, Jennifer and Maya share practical strategies to optimize workflows, eliminate inefficiencies, and improve team collaboration. From identifying bottlenecks to leveraging technology, this discussion will help you create a...
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Compliance and Training: Building a Culture of Integrity
Episode Summary:Compliance isn’t just about following rules—it’s about building a culture of integrity in your practice. In this episode, Jennifer and Maya break down how to implement a strong compliance program from day one, covering essential policies, HIPAA regulations, and billing practices....
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Software Solutions: Choosing What Works for Your Practice
Episode Summary:Choosing the right software can make or break your practice’s efficiency. In this episode, Jennifer and Maya guide you through the process of selecting EHR, billing, and practice management software that aligns with your needs. From evaluating vendors to balancing cost and…
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Patient Engagement from Day One
Episode Summary:Patient engagement isn’t just a goal—it’s a strategy that starts the moment your practice opens its doors. In this episode, Jennifer and Maya break down the essential steps to attract and retain patients by focusing on communication, transparency, and a patient-first experience....
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Opening the Doors: Starting Your Practice on the Right Foot
In the first episode of Practice Perfect, Jennifer and Maya team up to guide listeners through the essential steps for launching a successful medical practice. From compliance to team-building, this episode is packed with actionable advice to ensure your practice starts off on the right foot. Key...
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ABOUT THIS SHOW
"Practice Perfect" focuses on achieving excellence in healthcare practices by addressing key aspects such as compliance, documentation, billing, coding, and revenue cycle management. It emphasizes practical strategies, attention to detail, and continuous improvement to optimize efficiency and ensure success in medical practices. This concept encourages learning, adaptability, and adherence to industry standards to maintain top-tier performance.
HOSTED BY
Jennifer McNamara
CATEGORIES
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Frequently Asked Questions
How many episodes does Practice Perfect have?
Practice Perfect currently has 37 episodes available on PodParley. New episodes are automatically indexed when they're published to the podcast feed.
What is Practice Perfect about?
"Practice Perfect" focuses on achieving excellence in healthcare practices by addressing key aspects such as compliance, documentation, billing, coding, and revenue cycle management. It emphasizes practical strategies, attention to detail, and continuous improvement to optimize efficiency and...
How often does Practice Perfect release new episodes?
Practice Perfect has 37 episodes. Check the episode list to see recent publication dates and frequency.
Where can I listen to Practice Perfect?
You can listen to Practice Perfect on PodParley by clicking any episode. We provide an embedded audio player for direct listening, and you can also subscribe via your preferred podcast app using the RSS feed.
Who hosts Practice Perfect?
Practice Perfect is created and hosted by Jennifer McNamara.
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