Preparing for the Unexpected

Join me Thursday, April 17/25, as I talk with respected resilience and risk management expert, keynote speaker, and executive, Daniela Parker. We discuss Vendor Risk Management and Third-Party Risk Management.    During our talk we touch on:    1. Defining Vendor Risk Management and Third-Party Risk Management.   2. Evaluating vendors and partners.    3. Where and how, to get started.    4. Executives and their preferred vendors.   5. Capturing risks and mitigation activities.   6. Stakeholders (Project Management).   7. Complacency and lack of understanding.   8. Assessment proof and documentation.   9. Finding the gaps and testing together.   10. The dreaded 'tick-box' exercise'.   11. Replacing a vendor (it's more than you think).    12. Due diligence.   13. Scheduling ongoing reviews…and more! For the 3rd segment, we talk about her keynote presentation at the October 2024 Continuity & Resilience Today (CRT) conference – 'Staying the Course: Resilience in Times of Internal Uncertainty'. We discuss:   1. Talking strategy.   2. Prioritizing and communicating risk.  3. Resilience as a revenue generator (if that doesn't get attention from leadership, nothing will).    4. Strong sponsors. 5. Leveraging the headlines. 6. Tips…and more! Daniela shares some wonderful insights as a resilience and risk management professional, former Chief Risk Officer and Operating Officer, and provides realistic tips that can help resilience professionals with 3rd party risk management and 'staying the course'.  Don't miss what Daniela has to share. Enjoy!    Daniela Parker Currently serving as the Chief Risk Officer for Resource One Credit Union in Dallas, TX, she manages various areas such as Enterprise Risk Management, Information Security, Collections, Internal Audit, Compliance, Business Continuity Planning, Fraud and Financial Investigations, and Vendor Management.After beginning her career with US Bank, Daniela joined credit unions as a Branch Manager for TwinStar Credit Union in Olympia, WA.  She held multiple positions over an 18 years there, from Division Manager and AVP Branch Operations to Chief Risk Officer. She joined Resource One Credit Union in August of 2022, relocating to Texas.Daniela is a Certified Business Continuity Professional DRI and holds CUNAs Credit Union Enterprise Risk Management Expert Certification. Additionally, she earned a Master of Science Degree in Business Continuity, Risk, and Security from Boston University. Daniela has delivered presentations at prestigious events such as MITs Advanced Business Resiliency Program and is a class facilitator in Boston Universitys Graduate Risk Management Program.

Join me Thursday, April 10/25, as I talk with respected resilience, risk management, author, speaker, and ESG expert, Harsha Sastry. We discuss the topic of ESG and Resilience.  During our talk we touch on:  1. Defining ESG (Environment, Society, Governance).    2. Defining resilience (it's more than you think).    3. Discussing the "E" (environment) in ESG.    4. The financial environment.    5. Discussing the "S" (society) in ESG.    6. Employee training and development (Org leadership are missing out on this opportunity).    7. Access to communications (knowing and awareness).    8. Supply chains (reverse and forward engineering).    9. The "G" (Governance) in ESG.   10. Ownership.    11. Business ethics and values.   12. Cybersecurity (awareness).    13. BIAs and ESG factors…and more!   Harsha shares some wonderful insights on ESG and resilience you don't want to miss. Enjoy!   Harsha Sastry is a certified professional with over 24+ years of experience in Industry across multiple strategic roles in IT, Disaster Recovery, Continuity & Resilience across Engineering, FMCG Manufacturing, ITES & Publishing, Financial Services and IT & IT Services industries. Harsha has worked for large groups in India and Global Brands.  Harsha has spoken and contributed in numerous summits, global forums and is well connected professional in Industry. Harsha publishes a weekly newsletter "Moments of Continuity" in LinkedIN as a contribution to industry and the continuity professional's community.

Join me once again as I speak with trainer, scholar, resilience professional, researcher, and author, Daman Dev Sood. In this episode we talk about his latest book "My Experiments with Third Party Risk Management" - a topic top of mind for many businesses.  During this episode we touch on: 1. Defining 3rd Party Risk Management 2. What is a vendor?  3. Parameters of Risk (related to 3rd parties),  4. Regulation, guidelines, and mandates,  5. TPRM in Operational Resilience and Business Continuity Management,  6. Performing a 'Materiality Assessment' (and it's 5 step approach),  7, Weighing vendors,  8. Performing a 'Substitutability Assessment', 9. RFI and RFPs,  10. Maintaining the evaluation of vendors (and its timing),  11. Chief Data Manager...and more.  Daman once again shares some valuable insights on a topic that it top of mind for many business leaders and their organizations. Don't miss what Daman has to share - it will help you. Enjoy!   Daman Dev Sood Over 36 years in the industry, over 16 years in Resilience (Organisational Resilience, BCM, Risk Management, Crisis Management), international traveler/ worker, practitioner-trainer-consultant-auditor, author-speaker, served various companies in various sectors, multiple successful/ certified implementations, over 9500 hours of training/ teaching, multiple national and global awards winner - this is what I bring to table for my customers.

Join me Thursday, March 6, 2025 on the VoiceAmerica business channel, as I talk with crisis communications expert, speaker, and co-author of 'Leaders Under Fire: The CEO's Survival Guide to Navigating Corporate Crisis' Jeff Chatterton.  During our talk on Crisis Communications we touch on such subjects as:  1. Telling stories,  2. Controlling the narrative,  3. Follow the steps,  4. Green light / red light communications,  5, The recipe for crisis communications,  6. Emotions and empathy,  7. "7 to 11 words" (you have to listen to know what that means),  8. Social media,  9, Boring is good,  10. Dealing with legal advice,  11. Good and bad examples of crisis communications,  12. Ego...and more.  Jeff sheds some great insights on how to communicate during a crisis - the good, the bad, and the downright ugly things all all CEOs (and other leaders) need to know. Don't miss what Jeff has to share. Enjoy!    I'm an expert in high-stakes and crisis communications. I calm upset stakeholders, build trust and help my clients return to profitability. This means I work with good companies that need help telling the truth, in order to end negative headlines and erase bad publicity. My clients tend to come from four industries:  1 - Aviation - whether it's a hot air balloons, a charter airline in Africa, or sightseeing operation over Las Vegas  2 - Major Venues - I've delivered crisis training to 30+ arenas & stadiums, hosting 17 major pro sports franchises.  3 - Tourism Attractions - Amusement Parks, Family Entertainment Centers & Waterparks. 4 - Travel & Hospitality - Whether it's Quito, Ecuador after an earthquake, Bali after a volcano or South Africa after the Ebola crisis, I work with different tourism regions to bounce back quickly and even stronger.  My clients are either in the middle of the worst day of their career, or if they're smart - PREPARING for the worst day. I aim to deliver outcomes within hours of engagement via real-world tested strategy deployment. While every client is unique, I tend to deploy a combination of these services: a) 1x1 Consulting b) Post-crisis Recovery Planning c) High stakes, crisis & media training d) CrisisTether Insurance.

Join me for Part 1 of my talk with multi-award winning and globally recognized Business Continuity and Crisis Management expert, Regina Phelps.  Today Regina brings out her crytal ball to talk about what 2025 holds for BCM, Crisis, and Resilience professionals...all of us really. During our talk we touch on: 1. The current risk landscape (The Top 7 risks from the Global Economic Forum) 2. State-based conflicts,  3. Extreme weather events,  4. Goeconomics,  5. Misinformatino and disinformation,  6. Societal polarization,  7. Critical changes to "Earth systems"...and more!   I even share my thoughts from a Canadian perspective and how we're feeling up in the 'Great White North'.  Don't miss what Regina has to share, as these are risks beyond the usual.  Enjoy!

Join me for Part 2 of my talk with multi-award winning and globally recognized Business Continuity and Crisis Management expert, Regina Phelps.  Today Regina brings out her crytal ball to talk about what 2025 holds for BCM, Crisis, and Resilience professionals...all of us really. During our talk we touch on: 1. The next pandemic? (H5N1), 2. Common infections diseases surges, 3. Health & Human Services Impact Responses, 4. The homeowner insurance crisis, 5. Failing infrastructure,  6. Government instability...and more! I even share my thoughts from a Canadian perspective and how we're feeling up in the 'Great White North'. Don't miss what Regina has to share, as these are risks beyond the usual.  Enjoy!

Join me as I talk with award-winning and globally recognized business continuity and resilience expert, Margaret Millett. We talk about 3 key areas that are creating waves in the resilience industry, and Margaret doesn't hold back on her thoughts.  We touch on:  1. Political instability and geopolitical risks,   2. Talk shortages and skills gap in the resilience profession,   3. Mental health in the resilience profession.  Margaret once again shares some great insights into three very current and relevant topics.  Don't miss what Margaret has to share. Enjoy!   Margaret Millett (MSBC, FBCI (Hon), MBCP) has been actively involved in the business continuity management profession for many years and worked for Fortune 300 companies in Boston, Massachusetts, Dublin, Ireland, San Jose, CA, and Raleigh, NC. She has held board levels positions with business continuity organizations, written publications and spoken at business continuity management conferences in North America, Europe, Asia and the Middle East.  Since 2015 she has served as the Board Chair for the Alzheimer's Association of Eastern North Carolina.  Margaret currently works for Uber Technologies, Inc.

Join me Thursday, February 13, 2025 on the VoiceAmerica Business Channel, as I talk with top-ranked communications professional, author, and an award-winning journalist, Sean Mallen, as we talk about Crisis Communications.  During our discussion we touch on: 1. Crisis Management vs Crisis Communications,    2. Reputation,   3. Empathy,   4. Transparency,   5. Responsibility,  6. Social Media impacts,   7. A 'rapid response',   8. Saying sorry (meaning it and when to say it),   9. Testing & Practice,   10. Media training,   11. Bridging and pivoting,  12. Preparing for anything (the unexpected)...and much more!   Sean shares some wonderful insights on what to do - and not do - during a crisis, along with some great real-life examples. If you're a leader or in a position where you'll be in charge of communications during an event that impacts your business, you don't want to miss what Sean has to share. Enjoy!   Sean Mallen is a top rank communications professional—a media trainer and consultant to C-Suite executives and leaders of major industry organizations, an award-winning journalist with international experience and now a published author of a critically-acclaimed memoir.  He offers sophisticated, insightful, impactful communications counsel to corporate leaders and senior government ministers, as well as heads of international charities, presidents of major industry associations and leaders in the arts community. He brings a lifetime of frontline news media experience to communications strategies, media and presentation training, speech writing and crisis communications.  For more than 30 years as an award-winning journalist he covered major events from coast to coast to coast in Canada and around the world--from Queen's Park to Parliament Hill, The White House to 10 Downing Street. He interviewed Prime Ministers and CEOs, Nobel Laureates and convicted murderers, and has been on the front lines of crisis—plane crashes, natural disasters and political scandals.

Join me, as I talk with author, international speaker, and 9/22 survivor, Michael Hingson. It's an inspirational discussion about such topics as:   1. Surviving 9/11,   2. Staying calm and controlling fear,   3. Misperceptions about disabilities,   4. Operating with prejudice,   5. Guide dogs and Michael's new book "Live Like a Guide Dog",   6. Trust,   7. People and adversity,   8. Resilience,   9. The human-animal bond,   10. You own best teacher...and more!   It's an inspiring talk and Michael shares some great insights that can benefit us all, in our personal and professional lives. Enjoy!    Michael Hingson WHAT I DO: I write books. I do podcast interviews with really interesting people on my "Unstoppable Mindset Podcast. I love doing keynote speeches and talks all over the world about my experience as a blind survivor of 9-11. I use my experiences to assist companies, organizations, and individuals in creating a more inclusive world. Also, I travel internationally speaking to and inspiring audiences with talks on Trust, Teamwork, Diversity and Change. As the Chief Vision Officer for AccessiBe, I also help people understand why it's important to have an online presence that is inclusive and ADA compliant. It's the right thing to do. I provide training on adaptive technology for the blind. HOW I DO IT. Your company or organization needs different lenses to see how you can be inclusive and practice diversity. My experience and how I show up in the world gives me a unique perspective in how you can effectively assist your people in growing in this area. I will gladly consult with your organization to help shape a healthy culture of inclusion and diversity.  Our team at AccessiBe will also help you understand not only the risk you run in today's litigious culture by not having an ADA compliant website or online presence, but as one of the leaders in ADA compliance technology, we'll show you how to do it, and why it's simply the right thing to do.

Join me as I talk with speaker, author, and confidence builder, Anne Bonney as we talk about Burnout, and how it impacts us in our personal and professional lives.  During our talk we touch on such subjects as:  1.    Defining burnout,   2.    The 5 factors of burnout,   3.    Predictability,   4.    Control,  5.    Seeing progress,   6.    Having an outlet,   7.    Social support,   8.    Self-efficacy,   9.    Identifying stressors,   10.    Emotional energy,   11.    Boosting emotional energy,   12.    Drawing boundaries,   13.    Ignoring burnout and the ramifications…and more!!   Anne's energy and enthusiasm is infectious, as she shares some wondering insights about burnout and how we can prevent it or deal with it if we are experiencing it. Don't miss what Anne has to share – you'll be better for it.  Enjoy!    Change is here to stay. The only constant in business is that there will be more change, and if you're not dealing with it right now, stay tuned...it's comin'! As an authority on managing change with confidence and resilience, Speaker and Author Anne Bonney CSP (Certified Speaking Professional. masterfully imparts her knowledge through empowering keynotes and interactive live and virtual workshops to ignite and inspire your organization to be more emotionally intelligent and adaptive through transitions. She will fire-up your team's influence so they can productively lead and communicate courageously which directly correlates to their ability to manage change, immediately impacting your organization's profitability. Who doesn't want that?? This sassy little redhead shares business lessons from her crazy life experiences, which arms her with relatable and hilariously memorable stories from growing up overseas, running international marathons, animal training, morale building tours to the military in Iraq, volunteering at an elephant sanctuary and singing opera at a performing arts school and yes- there's more. Anne has worked with many companies including Under Armour, The New England Aquarium, Lockheed Martin, NASA, SHRM, Sysco, FBLA, the FDA and Social Security Administration, Ecolab, Shell Oil and Wells Fargo as well as many professional, entrepreneurial, and women's conferences.  Big Event? No problem- Anne has spoken to up to 2000 attendees.  Small Event? Easy-Peasy! 

Join me as I talk with longtime experienced Innovative Resilience & Business Continuity Leader, David Young, as we talk about Presenting Risks for Competitive Advantage, Metrics Driven Risk Assessments, and using Artificial Intelligence to help foster resilience.  During our extensive chat we touch on:  1. The Kinds of risks for competitive advantage,    2. Presenting risks to executives and clients,   3. Moving beyond the usual risks,   4. A multi-disciplinary approach,   5. Risk considerations and meaningful metrics,   6. The 'crawl walk run', approach,   7. The Risk Council (I love this idea!),   8. Thresholds and categories,   9. How AI helps an organization,   10. Evaluating 3rd parties,   11. The 'scoring approach' and interpreting results,   12. The risks and benefits,   13. Prompt writing…and more!   David shares some great insights from his vast experience you don't want to miss. Enjoy!   David Young Innovative Resilience & Business Continuity Leader with over 24 years of experience leading large corporate emergency preparedness, response, and recovery operations. Expert in business resilience continuity planning, crisis management, and risk assessment. Proven ability to leverage advanced technologies and train cross-functional teams across geographically dispersed business units. Adept at developing and implementing comprehensive continuity plans that ensure organizational stability and compliance with regulatory standards. If you want someone who can create a internationally recognized world-class industry-leading Business Continuity and Disaster Recovery Program, you've found me.

Join me as I talk with speaker, author, and confidence builder, Anne Bonney as we talk about Confident Resilience, and how we can build ourselves up to help us in our personal and professional lives.  During our talk we touch on such subjects as:  1. Defining Resilience as Mental Toughness (or Confident Resilience),   2. Physiology,   3. Emption energy and awareness,   4. Our 'outlets',   5. Confidence & hindrances,   6. Characteristics of confident resilience,   7. Fear,   8. Social pressures,   9. Burnout,  10. Stressors,   11. Tips to help us move forward…and so much more! Anne's energy and enthusiasm is infectious, as she shares some wondering insights in how we can elevate ourselves – both personally and professionally and building our level of confident resilience. Don't miss what Anne has to share – you'll be better for it.  Enjoy!   Change is here to stay. The only constant in business is that there will be more change, and if you're not dealing with it right now, stay tuned...it's comin'! As an authority on managing change with confidence and resilience, Speaker and Author Anne Bonney CSP (Certified Speaking Professional. masterfully imparts her knowledge through empowering keynotes and interactive live and virtual workshops to ignite and inspire your organization to be more emotionally intelligent and adaptive through transitions. She will fire-up your team's influence so they can productively lead and communicate courageously which directly correlates to their ability to manage change, immediately impacting your organization's profitability. Who doesn't want that?? This sassy little redhead shares business lessons from her crazy life experiences, which arms her with relatable and hilariously memorable stories from growing up overseas, running international marathons, animal training, morale building tours to the military in Iraq, volunteering at an elephant sanctuary and singing opera at a performing arts school and yes- there's more. Anne has worked with many companies including Under Armour, The New England Aquarium, Lockheed Martin, NASA, SHRM, Sysco, FBLA, the FDA and Social Security Administration, Ecolab, Shell Oil and Wells Fargo as well as many professional, entrepreneurial, and women's conferences.  Big Event? No problem- Anne has spoken to up to 2000 attendees.  Small Event? Easy-Peasy! 

Join me as I talk with recognized Business Continuity & Resilience industry thought leader, Shane Mathew. We talk about the nuances of decision-making during a crisis, but also how we prepare our Crisis Team members and decision-makers before a crisis occurs.   1. The importance of good decision-making,   2. How the Chernobyl disaster triggered the conversation of decision-making,   3. Fear and decisions,   4. The 'Netflix Dilemma' (you gotta hear this),   5. Phases of Decision Making,   6. Social Media impacts to decision-making,   7. Knowing stakeholders,   8. Know your values,   9. How stress impacts decisions,   10. How to make better decisions,  11. The 'Point Guard',   12. Frameworks,   13. Decision-making tools,   14. Practice!...and much more.  Shane takes a step back from not just talking about decision-making during a crisis, but how we can prepare ourselves to make decisions before a crisis ever occurs. That's something that doesn't get talked about enough. Share shares some great insights you don't want to miss. Enjoy!    Shane Mathew: I coach teams charged with helping businesses to prepare to continue on in crisis or business disruption by developing a best-practices-aligned resilience program.  In my extensive career, I've started and matured multiple programs that were able to successfully reduce the impacts of crises. My goal is to lower the cost and complexity of programs through developing a strategic plan and stakeholder engagement that ultimately supports business objectives. I'm also very media friendly, and try to find ways to weave marketing and brand value best practices into my efforts. Ask me how and I will be glad to help! Specialties: Sales, Marketing, Project Management, Business Continuity, Disaster Recovery, Emergency Management, Crisis Management, Crisis Communications, Environmental Health & Safety, Mass Notification Systems, Program Management, Leadership, Data Breach Response Planning, Vendor Risk Management

Join me as I talk with the founder and principal of Raymond-Cox Consulting, Fiona Raymond-Cox, as we talk about Cyber table top exercises. We touch on: 1. The evolution of tabletop exercises and how things have changed over the years (and why!), 2. Tabletop exercising with the Crisis Management Team (CMT) and why it's important, 3. Functional exercises and how they take tabletops to the next level...and more! Don't miss the insights Fiona has to share, as it will certainly help your Operational Resilience / Business Continuity programs. Enjoy!

Join me as I talk with Trauma Informed Conflict Management Consultant, Treena Reilkoff. We have a very insightful discussion on three key areas that are impacting people and workplaces: 1. School violence, 2. Work related suicide (and an actual case from Australia where a business was found at fault for contributing to a suicide), 3. Psychological Health & Safety Environments (which ties everything together). Treena share some really good advice and guidance for people - both at the general employee level and at the management/leadership level - on what to look for an how to prevent incidents from occurring. It's an episode you don't want to miss if you want safer workplaces for all. Enjoy!

Join me as I talk with Business Continuity specialist Gayle Anders and Technical Continuity specialist TJ Mead - both of Netflix. As 'departments-of-one' they've been able to transform their organization's thinking on Business Continuity and Technical Continuity and share many lessons on how they did it, and how they're keeping things moving forward. During our chat we touch on: 1. Terminology (a small change makes a big difference), 2. Challenges, 3. Cultural components, 4. Plan Ownership 5. Changing perspectives and making it personal, 6. Building relationships, 7. Successful programs (this might not be what you're used to), 8. Becoming a 'knowledge hub', 9. Sharing mistakes and lessons learned, 10. Understanding and keeping leadership support, 11. Staying current...and more! Gayle and TJ share some great insights on how they've been able to raise the bar with their programs and provide some valuable advice for industry professionals wanting to raise the bar in their own organizations. Don't miss what Gayle and TJ have to share. Enjoy!

Join me as I talk with respected globally recognized operational risk, business continuity, and risk expert, and chair of the BCI's Women in Resilience Interest Group, Ratna Pawan. During our discussion we touch on two topics: Operational Resilience and Women in Resilience. 1. Operational Resilience (OpR) a. Defining operational resilience, b. OpR is BCM done well (neither of us like this comment), c. Risk awareness, d. OpR ownership, e. Understanding the inter-relationships, f. BCM as an OpR professional, g. Why other areas need to pay attention to OpR...and more! 2. Women in Resilience (WiR) a. What WiR? b. WiR initiatives, c. The challenges being faced, d. Allies and equality, e. Contacting and being part of the WiR interest group...and more! Ratna share some great insights into Operational Resilience and talks candidly about the BCI's Women in Resilience group - the successes and the challenges. Don't miss what Ratna has to share. Enjoy!

Join me, Thursday, October 31/24 on the VoiceAmerica Business Channel, as I discuss Cyber Response Issues with Regina Phelps. During our back-and-forth chat we touch on subjects such as: 1. Assumptions, 2. Bringing everyone together (and we do mean everyone!), 3. Identifying the top issues in Cyber, 4. Checklists, 5. Uncomfortable conversations, 6. Determining a leaders, 7. Leadership, Decisiveness, and respected (you must listen to know what these refer to), 8. Consistency, 9. Workshops (aka testing/exercising), 10. Insurance (it's more than you think), 11. 3rd Party Vendors…and much more! Regina shares a wealth of knowledge once again and you don't want to miss out on the insights, as you never know when your organization will be faced with a cyber event. Enjoy!

It's part 2 of my talk with resilience specialist, Jason Hoss, as we continue out discussion on personal resilience and how it helps establish strong organizational and operational resilience within our businesses. We use our own stories of resilience to help understand how the personal side of resilience will help build and influence Organizational and Operational Resilience. You don't want to miss these stories - both personal and professional. Perhaps they'll help you on your organization's path of resilience. Enjoy!

To help establish strong organizational and operational information within our businesses, one first must start with personal resilience; the foundation upon which you can build and influence Organizational and Operational Resilience. I speak with resilience specialist and friend, Jason Hoss, as we share our own stories - the good, the bad, and the ugly - about our own journeys of resilience. You don't want to miss these stories - both personal and professional. Perhaps they'll help you on your organization's path of resilience. Enjoy!

Join me as I talk with globally recognized Crisis, Conflict, and Emergency Management (CCEM) expert, Kyle King, as we talk about a couple of important subjects. In segment 1 we talk about The Role of Business Continuity in International Security. 1. BCM and economic stability. 2. Geopolitical risks, 3. International security and BCM, 4. Public and Private partnerships, 5. Operational continuity, 6. The inward / outward view of Business Continuity, 7. Regulations...and much more! For the second segment we talk about Emergency Management or Crisis Management: Is it Time to Evolve? 1. More complexity in crisis, 2. Redefining incidents (small events growing to large-scale events), 3. Dealing with past Emergency Mgmt. and Crisis Mgmt. doctrine, 4. Catastrophes, 5. Communications, 6. Bringing BCM, Emergency Mgmt. and Crisis Mgmt. together, 7. Clarifying authorities (vs responsibilities), 8. A change in mindset...and much more! Kyle shares some great insights about BCM involvement in International Security and how the ERM and CM professions need - and must - evolve to address our changing times. Don't miss what Kyle has to share. Enjoy!

Join me as I talk with experienced Business Continuity Management (BCM), Incident Management, and Emergency Response specialist, Jennifer Park, as we discuss why organizations and leadership downplay the importance of BCM along with what it can offer organizations. During our discussion we touch on: 1. Defining BCM and resilience (Jennifer's view), 2. Viewing BCM as a short-term initiative, 3. 'Chicken little' syndrome, 4. Periodic rebuilding of programs, 5. Create and show value, 6. AI has the answers, 7. RTO misunderstandings, 8. Aligning BCM with IT, 9. Not understanding impacts and dependencies (it's not just the number of people using an application!), 10. Decisions, 11. Prioritization and reprioritization, 12. Tips to improve BCM visibility...and much more! Jennifer share some great insights on why organization leadership may not fully understand the complexity and benefits of a good BCM program, while also offer suggestions on how to improve our own if we aren't getting the traction we want. Enjoy!

Join me as I talk with the Security Director for the Americas at World Travel Protection, Frank Harrison, as we talk about 'Travel Risk Management'. With global 'hot spots' cropping up in what seems to be on a daily basis, understanding the risks is vital for individuals and organizations. During our talk we touch on: 1. Defining Travel Risk Management, 2. 'Duty of care', 3. Fit for Location (this is quite interesting that people should pay attention to), 4. Communication when traveling, 5. Travel risk assessments, 6. Teams, 7. Monitoring of global situations, 8. The 'Niger' incident (Frank and team were saviors here), 9. Crisis Management, 10. Understanding your risk environment, 11. Training...and much, much more! Frank shares some great insights on travel risk management and shares quite a few experiences from his long career. In today's global environment where situations seem to change on a daily basis, you don't want to miss what Frank has to say about traveling (either for leisure or business). Enjoy!

Join me as I talk with resilience industry thought leader, Jason Hoss. We talk about learning from the past to empower future resilience. During our discussion we touch on: 1. Legal advice, 2. Don't waste an adverse situation (it's an opportunity!!), 3. No process is perfect, 4. Learning from missteps, 5. Training & exercising (a great learning experience), 6. Grow through adversity, 7. Test plans and processes - exercise people...and more! Jason and I share our thoughts and ideas on lessons learned to help build a more resilient future. Remember, if nothing changes you didn't learn anything...you just observed it. Enjoy! NOTE: This was another of our contributions to the 2024 BCI Business Continuity & Resilience Awareness Week!

Join me as I talk with resilience industry thought leader Jason Hoss, as we talk about employee engagement. During out discussion we touch upon: 1. The culture of an organization, 2. BIAs and BCPs, 3. People focus and involvement, 4. Process vs people resilience, 5. Testing and exercising, 6. 'Chaos Monkey', 7. Building confidence...and more! Jason and I share our thoughts and ideas tor building, maintaining, and increasing employee engagement to help establish resilience. Enjoy! NOTE: This was one of our contributions to the 2024 BCI Business Continuity & Resilience Awareness Week.

I'm joined by resilience industry thought leader, Jason Hoss, as we talk about Community Resilience. During our chat we touch on: 1. Micro Approach: individual, households, fire plans, social networks, local businesses, one's influence, insurance, self-risk assessments, and more, 2. Macro Approach: cities/towns, engaging stakeholders, inclusive plans, assumptions, and more. Jason and I share many thoughts on community resilience you don't want to miss. NOTE: This was one of our contributions to the 2024 BCI Business Continuity & Resilience Awareness Week.

Join me as I with with leading resilience and risk expert, Terry Lee. During today's discussion we touch on 3 key important topics: Operational Resilience, Vendor Risk Management, and Enterprise Risk Management. 1. Operational Risk ( Defining OpR, Leadership confidence, Risk as an opportunity, Who 'owns' OpR, Where OpR resides in an organization...and more!) 2. Vendor Risk Mgmt. (The difference between supply chain mgmt. and vendor risk mgmt., Regulatory standards, Vendor assessments, NDAs and obtaining necessary information, Testing with vendors...and more!) 3. Enterprise Risk Mgmt. (BCM and ERM, Changing Cultures, risk registry, Risk in motion, Model risks...and more!) Terry shares a wealth of great information and insights that all business leaders and contingency/resilience professionals can benefit from. Don't miss what Terry has to share. Enjoy!

Join me as I talk with renown Crisis Management, Business Continuity, and Resilience expert, Regina Phelps. We talk about the recent Microsoft/CrowdStrike outage that has - and continues to - cripple many organizations and institutions. During our chat we talk about: 1. The outage, 2. Timelines, 3. Who is to blame? 4. The impacts, 5. When is enough, enough? 6. Testing and complacency, 7. What do you do when you have nothing? 8. What's in the Business Continuity Plan? 9. Asking hard questions, 10. How do you deal with data loss? 11. Verifying data integrity...and more. Regina shares what we know about the CrowdStrike outage and some great questions we need to ask ourselves when we find our organizations impacted by such events. You don't want to miss Regina's insights. Enjoy!

Join me as I talk with experienced Operational Resilience and Business Continuity professional, Yusuf Ukaye, as we talk on the topic of Starting a BCM Program from Scratch. During our discussion we talk about: 1. Asking the right questions (What are we protecting? and more), 2. Impacts of not doing what you do, 3. Feeling about risk, 4. Good governance, 5. RACI, 6. It's NOT a project, 7. Everyday BC usage, 8. Building roadmaps, 9. Articulating needs, 10. Standards and guidelines, 11. Stakeholders, 12. Soft Skills, 13. Escalate and communicate w/ leaders, 14. Looking for support, 15. Listen more, 16. Be aware of the human element, 17. Validating you're on the right track, 18. Understanding assumptions and dependencies, 19. Communications...and more! Yusuf provides lots of great insights for those new to the field to help them get started, but also some insights to those that might be wondering why their program isn't as effective as it could be. Don't miss what Yusuf has to share. Enjoy!

Join me as I talk with Entrepreneur, Leader, Coach, Consultant, and Practitioner and author of 'The Anti-Fragility Edge', Si Alhir (Sinan Si Alhir). We talk about agility, resilience, and anti-fragility, and how understanding these concepts - and how they relate to each other - will help transform you and your teams. During our chat we touch on: 1. Defining Agility, Resilience, and Anti-Fragility, 2. The 'sacred triad', 3. Controlling reality and navigating events, 4. Complexity muscle, 5. Stress, 6. 4 levels of thought, 7. Order and dis-order, 8. The challenge of fear, 9. External influences, 10. The human aspects of agility, resilience, and anti-fragility, 11. The 9 C's (you really have to hear this), 12. Engagement and impact, 13. Communications and helping people, 14. Ecosystems (a world view), 15. Risk and risk navigators, 16. Working with teams...and much more! Don't miss the incredible insights with Si Alhir - it will definitely help you, your team, and your business. Enjoy!

Join me as I talk with noted resiliency, trauma informed professional and leadership expert, Treena Reilkoff. We discuss how to turn trauma into a resilient asset for to better yourself in you work life and home life...and potentially influence others. During our chat we touch on: 1. Defining Resilience (this is a bit different than what you might be used to), 2. Growth through risk taking, 3. Developing situational awareness, 4. Defining trauma / critical incidents, 5. Treena shares a personal story and how it changed her life, 6. Traits and self-reflections, 7. SOS to SRSR (you've got to listen to find out what this means...and it's good!), 8. Life skills and perceptiveness, 9. 'The Rocking Chair' test (something we'll all do at some point...), 10. Learning from trauma, 11. Barriers, obstacles, and challenges, 12. Timing, 13. Things we can do to change/improve ourselves, 14. Vulnerability (and another great personal story from Treena you have to hear), 15. Narrative therapy, 16. Getting started...and more! Treena really provides some new insights on resilience that will help all of us in our personal and professional lives. Don't miss what Treena has to say. Enjoy!

Join me as I talk with co-founder of Factal and co-host of 'Global Security Briefing', Cory Bergman. We take a look at the recently published Risk Intelligence Forecast 2024 report and talk about some of the key items the report identifies that all organizations needs to be aware of. During our chat we discuss: 1. How the report came about, 2. The biggest surprises and making sense of the 'noise', 3. Artificial Intelligence (AI), 4. Media manipulation (deep fakes), 5. Fracturing of social media (more tools - more problems), 6, Copyright laws and issues, 7. Geopolitics and the ever changing variables, 8. The election super cycle (and the potential impacts around the globe), 9. The burnout epidemic includes everyone, 10. Find the information you trust...and more! Cory share lots of insights from his vast experience in risk intelligence, and what he shares should be on the radars of all organizations. Don't this these great insights. Enjoy!

Join me as I talk with the National Director of Business Continuity for Southern Glazer's Wine and Spirits, John Luizzi. We talk about crisis leadership during a ransomware event. During our chat John talks about: 1. Defining Ransomware, 2. How Ransomware is different from other cyber events, 3. Detecting and event, 4. Patch Management, 5. Manual processes 6. Employee education 7. How to escalating the ransomware issue when discovered, 8. The crisis management team and activating appropriate internal/external response teams, 9. Recreating data, 10. Who's in Charge? 11. Legal team involvement, 12. Bringing in the BCM and DR team (and others), 13. Communications, 14. The FBI and other law enforcement, 15. Don't underestimate the risk, impact, and threat...and more! A ransomware event provides organizations allot of challenges and John share some great insights on how to manage a ransomware event should your organization be unlucky enough to experience one. Enjoy!

Join me as I speak with internationally recognized operational security and technology executive, Steve Hindle, as we talk about data...lots and lots of data. We talk about how organizations need to protect their data because many aren't quite doing it correctly. During our chat Steve touches on: 1. Defining data, 2. Classifying data, 3. Confidentiality, Integrity, and Availability (CIA), 4. Where does your data really reside? 5. What type of data do you have and is it accurate? 6. The biggest threat to data? 7. Internal and external threats, 8. Espionage, 9. Cyber threats, 10. Who is more innovate - the attacker or the defender? 11. Security / cyber budgets, 12. Ransomware as a Service (RaaS), 13. Focus on fundamentals...and more! Steve shares some very insightful - if not downright scary - insights when it comes to our data and what organizations might be forgetting. Don't miss what Steve has to share. Enjoy!

Join me as I talk with recognized Business Continuity & Resilience industry thought leader, Shane Mathew. We talk about the nuances of decision-making during a crisis, but also how we prepare our Crisis Team members and decision-makers before a crisis occurs. 1. The importance of good decision-making, 2. How the Chernobyl disaster triggered the conversation of decision-making, 3. Fear and decisions, 4. The 'Netflix Dilemma' (you gotta hear this), 5. Phases of Decision Making, 6. Social Media impacts to decision-making, 7. Knowing stakeholders, 8. Know your values, 9. How stress impacts decisions, 10. How to make better decisions, 11. The 'Point Guard', 12. Frameworks, 13. Decision-making tools, 14. Practice!...and much more. Shane takes a step back from not just talking about decision-making during a crisis, but how we can prepare ourselves to make decisions before a crisis ever occurs. That's something that doesn't get talked about enough. Share shares some great insights you don't want to miss. Enjoy!

There is allot of talk about defining personal resilience and what it is and what it's not, and it's not often someone shares their own story of resilience. I'm joined by David Gill who does just that. Throughout his journey of resilience he has experienced rewarding moments and massive setbacks (some quite scary), but his enthusiasm and dedication to 'service above' self' will keep you listening to some incredible stories. Don't miss what David has to shares about what he's learned over the years and why he's so upbeat about life - you'll be better for it. Enjoy!

We live in uncertain times, and not matter what you might believe, at some point our businesses, communities, and our lives will be impacted by events around the world. I'm joined once again by crisis management and resilience industry leader Regina Phelps. We talk about: 1. Regional wars, 2. Autocratic Alliances, 3. Civil unrest, 4. Aging infrastructure, 5. The increase in cyber attacks (you don't have to be a large organization to experience one)...and more. Once again Regina shares some insightful ideas on how events around the globe can - and has - impacted our work and personal lives...and what we can do about it as business leaders and resilience professionals. Enjoy!

Join me as I talk with internationally recognized resilience trainer & consultant Daman Sood, as we talk about how Insider Risk Management and how to safeguard our organizations from insider threats. It's a topic we've not touched on before. During our discussion, Daman talks about: 1. Defining Insider Risk Management, 2. Who is an insider? 3. Access Management & Permissions, 4. Corporate espionage, 5. External manipulation, 6. Various ways an insider can do harm, 7. Political threats, 8. A real-life case of Insider Risk Management playing out in India (and a personal story that will surprise you), 9. Social Media (a Boom and a Bain), 10. Leadership and governance involvement (and loosing faith in leaders), 11. How to assess insider risk, 12. Role-based Risk Assessment (RBRA), 13. Background check, 14. HR and other groups' involvement...and more. Daman delves into a topic not many have discussed prior, and his insights will really shine a light on this topic. Enjoy!

Join me as I talk with Chief Energy Officer of Synergy Brain Fitness, and NY Times best selling author, Dr. Heidi Hanna, as we talk about mastering stress for resilience. During our chat we talk about: 1. Defining and describing stress, 2. How stress impacts us, 3. Acute and Chronic stress, 4. Removing stressors, 5. Reactive avoidance, 6. Emotional triggers, 7. Meditation and the Monkey Mind, 8. Leadership, 9. Physical characteristics of stress, 10. Coaching, 10. Communication and digital wellness, 12. Burnout, 13. Addressing fear, 14. Hierarchy of power, 15. Building capacity, 16. Humor...and much more! It's a very insightful discussion with DR. Hanna, who shares insights into stress and how we recognize it, manage it, and be able to become stronger as a result of experiencing it. Don't miss what Dr. Hanna has to share. Enjoy!

Join me as I talk with experienced crisis management professional and a pioneer in the efforts to integrate traditional war-gaming with computerized platforms, Dotan Sagi. We talk about the decision-making process and the behavior of people during crises and disasters...and hot to analyze and measure performance for better response. During our chat we touch on: 1. How war games differ from exercises (and their benefits), 2. Challenging assumptions, 3. Company procedures vs real-life responses, 4. Strategic plans vs tactical plans, 5. What are KPIs/anchors and metrics (with examples), 6. Predicting KPIs (& challenging them), 7. Resilience & Situational Awareness, 8. How decision are made (and who should be making them), 9. Changes in people behavior, 10. Tools to help with decision-making, 11. Changing protocols (why and when), 12. Artificial Intelligence (AI), 13. Understanding decision consequences, 14. Practice! Practice! Practice!...and more. Dotan shares allot of great insights around decision-making during disasters. Don't miss what Dotan has to share. Enjoy!

Join me, as I talk with long-time insurance control expert, Chris Snider. Insurance in the Resilience/BCM industry has been a topic I've wanted to cover for a long time and Chris does a great job of explaining how insurance really works, using understandable and relatable language. All corporate leaders, business continuity and resilience professionals need to understand how insurance policies and providers work with you, rather than assuming how they work or believing that by having a policy in place you're protected. During our chat, Chris touches on: 1. Myths of insurance, 2. Working through risk assessments, 3. Insurance Policies, 4. Asking 'What if..., 5. Insurance providers and risks, 6. Incorporating emergency risks, 7. Including insurance as a member of your BCM steering committee (and the benefits of doing that), 8. What organizations can do to keep premiums low, 9. Proactive vs reactive, 10. Bill S211 and the impact upon insurers and organizations, 11. Bill S211 and its relation to supply chain management...and more. A very insightful discussion where Chris clarifies how insurance providers can actually help you BCM and resilience programs. Don't miss what Chris has to say. Enjoy!

Join me Thursday, March 14/24 at 1pm EST, as I talk with internationally recognized Business Resilience, Crisis Management, Risk/Crisis Communications, IT Disaster Recovery and Crisis Leadership expert and consultant, Dr. Steven Goldman. During out discussion, Dr. Goldman talks about: 1. The difference between a drill and an exercise, 2. Why exercises are important, 3. Getting others involved (e.g., vendors, 1st responders...), 4. Exercising people AND plans, 5. Exercises and politics (and how to deal with it), 6. Knowing roles, 7. Uncovering assumptions during drills and exercises, 8. Shift Management (a staggered approach), 9. Observers and evaluators, 10. The Planning Checklist, 11. Dealing with checklist thinking, 12. Unannounced drills, 13. Lessons Learned (and what to do about them), 14. Measuring successes and failures during exercises...and much more! Dr. Goldman does a great job of sharing personal experiences with drills and exercises, providing some great insights in how we can make our own exercises effective. Don't miss what Dr. Goldman has to say. You can reach him at [email protected]. Enjoy!

I'm joined by long-time Emergency Management professional and the author of 'Promoting the Dog Sitter, and Other Principles from Leading During Disasters, Edward L Conley. During my talk with Ed we touch on: 1. Crisis Leadership, 2. Social Media impacts (and the bad actors involved), 3. Emergency Management defined, 4. Lessons from history, 5. Being able to ensure you can 'respond' well before anything else (and why), 6. Five core values and principles, 7. Showing up vs Showing off, 8. Blame, Hide, or Own (and recognizing the difference in leaders), 9. How the title 'Promoting the Dog Sitter' came about, and how this story evolved (It's a heart warming and inspirational story you've got to hear)...and much more. It's a very interesting chat with Ed, as it's all based on his own hand-on experiences on Emergency Management, rather than about theoretical aspects of Emergency Management. Lots of insights you don't want to miss. Enjoy!

I'm joined once again by renown Crisis Management expert Regina Phelps, as we talk about her recently published article Leadership in Times of Crisis. During our back-and-forth discussion, we touch on: 1. Situational Awareness, 2. Thinking of sustained technical outages (What do I do? How to deal with data loss? How to validate when tech becomes available?) 3. Improvise, 4. Be creative and adaptable, 5. Act decisively, 6. Tests and exercises, 7. Take action, 8. Communications (Who writes? Who edits? Who approves?) 9. Re-evaluate...and more. Another insightful discussion with Regina who shares some great thoughts about Crisis Management, and I even share quite a few of my own experiences in this one. Don't miss what Regina has to share. Enjoy!

Join me February 22/24 at 1pm EST, as I once again talk to experienced Business Continuity / Disaster Recovery professional, Ray Holloman. Today we talk about 2 topics. In Segment 1 we talk about 'Are your plans and exercises thinking about equity and inclusion?' where we touch on: 1. Consideration for people with disabilities in tests and exercises, 2. Having those tough conversations, 3. Increasing morale and productivity - making people feel they belong, 4. Addressing fear, 5. Universal Design, 6. Change the thinking, 7. Using Artificial Intelligence (AI) in exercise plans...and more. In Segment 2 we touch on the topic 'In Resilience, where does disaster recovery and high availability fit?' and talk about: 1. The difference between disaster recovery and high availability, 2. Critical conversations with various parties, 3. New approaches and ideas for DR and HA testing, 4. Resilience in DR and HA, 5. Difficult discussions about RTOs, 6. Selling 'resilience' to leadership, 7. Priorities - making sure you can recover first...and much more. It's another great conversation with Ray, who share many helpful insights DR, HA, BCM, and resilience professionals can use in their daily roles. You don't want to miss what Ray has to share. Enjoy!

Join me as I speak with a founding partner of the Resilience Think Tank and longtime resilience expert, Lisa Jones. For Operational Resilience (OpR) to truly flourish at any organizational leadership must give Operational Resilience a seat - and voice - at the c-suite table. During my chat with Lisa, we touch on: 1. Defining Operational Resilience (It should mean something to your own organization), 2. Understand your business, 3. Continuous monitoring and incremental changes, 4. Standards and guidelines, 5. Looking for the simple solutions, 6. Proactive vs reactive, 7. A change in thinking, 8. Socializing Operational Resilience, 9. Organizational culture and leadership, 10. Getting out of the 'silo thinking', 11. Getting to know the Enterprise Risk Group...and much more. Lisa provides some great insights on how to get that Operational Resilience voice to be heard and seen at the c-suite table; valuable information you don't want to miss. Enjoy!

I'm joined by long-time leadership and business resilience specialist, Cary Jasgur. We talk about what key areas organizations should be focusing with regards to their resilience programs. During our chat we touch on: 1. The 'new normal' or the a 'different normal'? 2. Risk assessments...the right one, 3. Sharing with leadership, 4. The 'doom and gloom' guy (and changing that viewpoint), 5. BU engagement, 6. Understanding the business, 7, Supply chains, 8. Polycrisis & simultaneous disruptions, 9. Exercises & testing, 10. Training & awareness, 11. Balancing your program, 12. Relationship building, 13. Advice for those in resilience departments of 1 or 2 people, 14. Knowing when you're on the right track...and more. Cary shares some great first-hand experience and insights in how organizations can build stronger resilience programs. Don't miss what Cary has to share. Enjoy!

I'm joined by longtime experienced Business Continuity, Analyst, Emergency Management, and IT professional, Carol Paasch. We talk about some of the key components that help create a successful Resilience Program. During our chat we touch on: 1. Executive sponsorship, 2. Steering Committees, 3. Role & Responsibilities...that work!, 4. Stopping the 'scenario planning', 5. Business Impact Assessments (for BU and IT), 6. The Risk Assessment, 7. Getting to know the Risk team, 8, Understanding Vendor Management, 9. System of Truth, 10. Testing & Exercising, 11. The thud factor, 12. Understanding what's in it for them, 13. Software is a tool, not the answer...and much more. Carol's extensive hand's on experience is something you don't want to miss if you want to make you resilience program a success. It's logical and ground-roots common sense insight you don't want to miss. Enjoy!

Join me as I talk with longtime crisis management and resilience expert, Regina Phelps. We take a look at the 2024 World Economic Forum Risk Report and its findings - and what it means for crisis, risk, resilience, and continuity professionals (as well as our organizations). We talk about: 1. Polycrisis, 2. The Global Risk Network, 3. Pessimism (and its growth), 4. The current risk landscape, 5. Extreme Weather, 6. AI generated dis/misinformation, 7. Societal and political polarization, 8. Cost-of-living implications, 9. Cyber attacks, 10. The interconnectedness of risks, 11. The potential impacts of the large number of elections in 2024...and more. Don't miss this episode, as Regina really sheds light on topics we need to think of that could have impact on ourselves, our organizations, and our communities. Enjoy!

I'm joined by long-time Information Security professional, Justin Merhoff, who talks about the challenges of accessibility issues with our cyber response plans, continuity plans, and other resilience-related plans. As an advocate for accessibility, Justin touches on: 1. Defining 'accessibility' (physical vs digital), 2. Policies, 3. Surveys about accessibility and the fear of responding, 4. Awareness & education, 5. Biases & assumptions, 6. Risks to the organization, 7. Solutions for everyone, 8. User involvement, 9. Changing the culture, 10. Accessibility and the law, 11. Leadership, 12. Crucial conversations...and more. Justin brings to light the challenges many may not be aware of and provides some great insights on how to address them. Don't miss the important information Justin has to share. Enjoy!