PODCAST · education
QualityTalks
by cathybalding
QualityTalks is a mix of interviews and short bursts of inspiration on improving human services care quality. Based on real world experience and research, QualityTalks breaks through the jargon to deliver new ideas for solving old quality problems.
Episodes
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What I know for (almost) sure about...why standards don’t guarantee good care: QNews October 2022
We're up to the final third of my 'Ten Characteristics of Effective Quality Systems'. In this episode we take a look at the role of compliance in an effective quality system - and an ineffective one!
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What should your clinical governance framework tell you? :What I know for (almost) sure. QNews Sept #2 2022
So many CG Frameworks. Which is the right one? If we put a different lens over this the answer becomes clearer. Choose the framework that answers these key questions!
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How to tell if you’re falling down the weak clinical governance rabbit hole: What I know for (almost) sure. QNews September#1 2022
There's so much clinical governance activity. But - much of it is weak and ineffective, despite good intent and hard work. Falling down the weak CG rabbit hole - and not even realising - is a classic trap. Here's how to tell if you're teetering on the edge of a big black CG abyss.
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Why ’Happy Staff, Happy Consumers’ isn’t Working: What I know for (almost) sure. August #2
Why building a staff/consumer satisfaction bridge may just be our next big leap towards creating consistently high-quality care.
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The Elephant in the Quality Room. What I know for (almost) sure QNews August1
What I know for almost sure is...that managers are the most important quality tools - but how often do we think of them that way?
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QNews June1 What I know for almost sure about...which CG system makes the most difference.
Which CG system has the biggest impact on care? and which quality 'movie' are you helping your organisation to make?
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Why your Quality Meeting is ineffective (and possibly dull.) QNews May2
This year is my time to work through 'What I know for (almost) sure about quality and clinical governance, using my Ten characteristics of Effective Quality Systems' as a guide. in May we're up to 'An effective quality system 'Supports the People'. The first characteristic here is: 'Focuses the...
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Making Quality a Priority QNews May1
My newsletter on all things quality - QualityNews - has been telling the story of human services quality and clinical governance for over 10 years. In 2022 QNews focuses on 'what I know for (almost) sure - reflections from three decades of working in quality and clinical governance - following my...
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XQQQS Me! (2) What COVID-19 is teaching us about...Staying Motivated to Create Great Care
Over the COVID-19 crisis, I'm publishing a weekly bulletin - XQQQS Me! - to explore what we can learn from this fast-tracked world of high performance we find ourselves in - and how we can apply it to creating great care over the longer term. Two editions were especially popular -leadership and...
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XQQQS Me! (1) What COVID-19 is teaching us about Leading Great Care
Over the COVID-19 crisis, I'm publishing a weekly bulletin - XQQQS Me! - to explore what we can learn from this fast-tracked world of high performance we find ourselves in - and how we can apply it to creating great care over the longer term. Two editions were especially popular: leadership and...
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'Person-centred care from the inside out' with Glenda Gorrie PART 2
In early 2019 Glenda Gorrie was looking forward to the next stage of her life, having 'retired' from full-time work at the end of 2018. What she didn't expect was to be diagnosed with pancreatic cancer. In this two-part conversation, we roam around her encounters with the health system, observing...
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'Person-centred care from the inside out' with Glenda Gorrie PART 1
In early 2019 Glenda Gorrie was looking forward to the next stage of her life, having 'retired' from full-time work at the end of 2018. What she didn't expect was to be diagnosed with pancreatic cancer. In this two-part conversation, we roam around her experience of person-centred care through…
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No Harm Done Podcast episode 10 - we made it!
Join the Cathys as we enjoy our tenth episode, including a special reading from Balding's new book The Point of Care - and musings on why we're not further ahead with the quality of care after all these years. Plus - tips on shaking up your role for more satisfaction and effectiveness!
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Is your quality system getting you where you want to go? The one page quality system performance assessment tool.
To make a powerful case for change, you need to know the components of a high performing quality system, what it should be achieving, be able to demonstrate where your system sits in relation to that, and show the benefits for your consumers and organisation, to make a case for change. If that...
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Accelerate your quality system results with this one shift
If you could draw your progress since January 2018 towards great care for every consumer of your services on a map, what would it look like? What would I see? A deliberate road to a clear destination, over which significant distance has been travelled? A meandering series of side-trips? A few...
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No Harm Done Podcast Episode 3: Congratulations, You're a Quality Manager!
No Harm Done is a new aspect of QualityTalks and is my podcast with Cathy Jones (ED Quality at Healthscope.) It's all about improving, exploring, understanding and getting on with healthcare safety and quality, and is designed to give you tips, ideas and guidance if you’re working in the area of...
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Ambulance Victoria's strategic approach to providing Best Ambulance Care for every patient
Join the Ambulance Victoria Quality and Patient Experience Team as they explain the why, what and how of their strategic approach to creating Best Care for every ambulance patient, every time. What does it take to get everyone on the same page and wanting to provide a consistent standard of care…
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The quality of residential aged care:where to from here? - Maree Cameron Interveiw #1
In 2017 Maree Cameron PSM was awarded the Victorian Public Sevice Medal for her outstanding contribution to improving aged care. Her considerable experience and achievements in this area give her a fascinating perspective on what's important about aged care, how it can be improved and where to…
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Is 'consumer-centred care' what consumers really need - or want? - Maree Cameron Interveiw #2
Maree Cameron PSM received the Victorian Public Service Medal in 2017 for her significant contribution to improving residential aged care. (She and I discuss her thoughts on quality and safety in residential aged care in a separate interview.) Over a long career focused on improving quality of…
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How 525 days without a pressure injury changed a ward culture - Mel Wityk
Mel Wityk is the Nurse Unit Manager on a subacute ward at Western Health: a large multi campus teaching health service in Melbourne. Since 2013 Mel and her team, together with allied health and medical clinicians and ably supported and inspired by the WH wound consultant, Col Killmier, have been…
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Healthcare Leadership from the other side of the bed - Julie Warnock
Julie Warnock is an organisational psychologist who develops leaders in many different sectors, including healthcare. Struck down by a sudden illness, Julie got to experience healthcare leadership first hand over four weeks and two campuses of the same health service. In this QualityTalks, Julie...
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Leading for Safety and Quality as a healthcare CEO - Dr Michael Walsh
Dr Michael Walsh has had an international career as a healthcare CEO in the public and private sectors - and as an expert in supporting safe, quality care. What does it take? What has he learned? What would he do differently if he were starting out again? Listen and learn as Michael shares his...
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Healthcare leadership for safety and quality - in a crisis - Jacque Phillips.
Jacque Phillips, CEO of Numurkah District Health Service tells us that leadership for safe, quality healthcare takes on a whole new dimension when water is lapping at the doors of your hospital. What's really important when leading a health service through a crisis? In 2012, Jacque's hospital was...
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ABOUT THIS SHOW
QualityTalks is a mix of interviews and short bursts of inspiration on improving human services care quality. Based on real world experience and research, QualityTalks breaks through the jargon to deliver new ideas for solving old quality problems.
HOSTED BY
cathybalding
CATEGORIES
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Frequently Asked Questions
How many episodes does QualityTalks have?
QualityTalks currently has 23 episodes available on PodParley. New episodes are automatically indexed when they're published to the podcast feed.
What is QualityTalks about?
QualityTalks is a mix of interviews and short bursts of inspiration on improving human services care quality. Based on real world experience and research, QualityTalks breaks through the jargon to deliver new ideas for solving old quality problems.
How often does QualityTalks release new episodes?
QualityTalks has 23 episodes. Check the episode list to see recent publication dates and frequency.
Where can I listen to QualityTalks?
You can listen to QualityTalks on PodParley by clicking any episode. We provide an embedded audio player for direct listening, and you can also subscribe via your preferred podcast app using the RSS feed.
Who hosts QualityTalks?
QualityTalks is created and hosted by cathybalding.
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