Receivables Podcast | Discussions About Debt Collection

Can a digital first collections strategy improve recovery while keeping the human touch?Adam Parks sits down with Jason Hinkle of Shepherd Outsourcing, LLC to explore how agencies are building data driven collections operations that combine technology with skilled collectors. They discuss omnichannel debt collection strategy, CRM systems for debt collection agencies, and how to train modern debt collectors to operate effectively across digital channels.If you're modernizing agency operations, this conversation offers practical insight. Listen now and explore more episodes at ReceivablesPodcast.com.Podcast Website:https://receivablespodcast.com/videos/digital-first-collections-strategy-hinkleGuest Website:https://www.shepherdoutsourcing.com/Guest LinkedIn:https://www.linkedin.com/in/jasonchinkle/digital collections strategy,omnichannel debt collection strategy,data driven collections operations,collection agency technology strategy,crm systems for debt collection agencies,modern debt collectors training,receivables management strategy#digitalfirstcollectionsstrategy #jasonhinkle #omnichannelcollectionsThanks for listening! Follow Us On LinkedIn, Facebook & Youtube

How to test new data vendors in debt collection without wasting budget or chasing meaningless hit rates?In this episode of Receivables Podcast, Prince Matharu of TEC Services Group walks through a practical data experimentation framework in collections built on a simple idea: hypothesize, experiment, measure, report.He breaks down multi vendor data strategy for receivables, how to measure contact rate improvement in collections, and why data is quickly becoming a competitive advantage in receivables. If you lead operations, analytics, or portfolio performance, this is a process you can apply immediately.Listen in and subscribe for more actionable receivables strategy at ReceivablesPodcast.com.Podcast Website:https://receivablespodcast.com/videos/how-test-new-data-vendors-matharuGuest Website:https://www.tecsg.com/Guest LinkedIn:https://www.linkedin.com/in/prince-matharu-ab5896170/how to test new data vendors in debt collection,data experimentation framework in collections,multi vendor data strategy for receivables,measure contact rate improvement in collections,data as competitive advantage in receivables#howtotestnewdatavendorsindebtcollection#princematharu#dataexperimentationframeworkincollectionsThanks for listening! Follow Us On LinkedIn, Facebook & Youtube

How does AI context orchestration for collections actually work when every consumer interaction happens across different channels?In this episode, Adam Parks is joined by Anshul Shrivastava of Vodex.ai to unpack why most omnichannel strategies fall apart without shared context.Anshul explains how their DROS platform (Debt Resolution Operating System) brings voice, SMS, email, and chat into a single, context-aware operating model. The conversation explores reducing friction in consumer collections interactions, improving collector efficiency, and balancing automation and compliance in collections.This episode is especially relevant for agencies and leaders evaluating next-gen collections technology that must perform reliably in production.Podcast Website:https://receivablespodcast.com/videos/ai-context-orchestration-collections-shrivastavaGuest Website:https://www.vodex.ai/Guest LinkedIn:https://www.linkedin.com/in/anshul-shrivastava/ai context orchestration for collections,unified communication systems for receivables,ai driven collections operating model,cross channel consumer communication strategy,collections compliance technology#aicontextorchestration #anshulshrivastava #collectionstechnologyThanks for listening! Follow Us On LinkedIn, Facebook & Youtube

Are administrative cost reviews for collection agencies quietly draining your margins?In this episode of the Receivables Podcast, Adam Parks is joined by Tom York and Jason Davis of CastleWise Insurance & Licensing to unpack why insurance coverage gaps, licensing and bonding inefficiencies, and autopilot renewals create real renewal risk in receivables management.They break down how annual administrative reviews reduce operational risk, uncover cost leakage, and protect profitability without disrupting day-to-day operations.If you’re responsible for renewals, compliance, or P&L oversight, this is a conversation you don’t want to miss.Podcast Website:https://receivablespodcast.com/videos/administrative-cost-reviews-collection-agenciesGuest Website:https://castlewiseinsurance.com/🔗 Tom York on LinkedIn:https://www.linkedin.com/in/thomasyork/🔗 Jason Davis on LinkedIn:https://www.linkedin.com/in/jasonpdavis1/administrative cost reviews for collection agencies,insurance coverage gaps in collections,licensing and bonding cost optimization,renewal risk in receivables management,operational risk from autopilot renewals#administrativecostreviews #tomyork #collectionagencycomplianceThanks for listening! Follow Us On LinkedIn, Facebook & Youtube

Are your payment rails in receivables management actually protecting your operation or quietly exposing risk?In this episode, host Adam Parks sits down with Chris Compton and Anthony Faldetta of Eliteserv Inc to unpack compliant payment processing in collections, processor risk classification, and why transparency and redundancy are no longer optional.They dig into how payment rails really work, where agencies get misled, and what leaders should evaluate now to protect cash flow, uptime, and compliance.If payment processing feels “set it and forget it,” this conversation will change that.Podcast Website:https://receivablespodcast.com/videos/payment-rails-receivables-managementGuest Website:https://myelitebusiness.com/Chris Compton LinkedIn:https://www.linkedin.com/in/chris-compton-mba-05146620/Anthony Faldetta LinkedIn:https://www.linkedin.com/in/anthony-faldetta/payment rails in receivables management,compliant payment processing in collections,merchant services for debt collectors,payment processor redundancy,collections compliance.#paymentrailsinreceivablesmanagement #chriscompton #collectionagencycomplianceThanks for listening! Follow Us On LinkedIn, Facebook & Youtube

Do your text messages reach consumers or get filtered before they ever matter?In this episode, Adam Parks sits down with Rick Lang, President of Pronto Connects, to unpack messaging channel governance in collections and why understanding the differences between SMS, MMS, and RCS now matters at the executive level.They discuss carrier trust, messaging compliance infrastructure, and why credibility should drive your messaging strategy. If you’re responsible for digital outreach, this conversation will change how you think about consumer messaging in collections.Listen in and rethink how your channels actually perform.Podcast Website:https://receivablespodcast.com/videos/messaging-channel-governance-collections-langGuest Website:https://prontoconnects.com/Guest LinkedIn:https://www.linkedin.com/in/rick-lang-303d/messaging channel governance in collections,sms mms rcs differences for collections,messaging compliance infrastructure,carrier trust and messaging compliance,messaging strategy for collections#messagingchannels #collections #ricklang #sms #mms #rcsThanks for listening! Follow Us On LinkedIn, Facebook & Youtube

What does intelligence layer architecture for collections actually mean and why does AI fail without it?In this episode, Adam Parks is joined by Shantanu Gangal of Prodigal to unpack how data context enabling AI decisioning changes everything in regulated collections. Together, they dig into breaking data silos in receivables, operationalizing AI with compliance guardrails, and why AI decision governance in collections is now a leadership responsibility.This conversation is built for executives, debt buyers, and compliance leaders who need scalable AI without sacrificing control.Podcast Website:https://receivablespodcast.com/videos/intelligence-layer-architecture-collections-gangalGuest Website:https://www.prodigaltech.com/Guest LinkedIn:https://www.linkedin.com/in/shantanugangal/intelligence layer architecture for collections,ai decision governance in collections,breaking data silos in receivables,compliance driven ai,collections technology leadership#intelligencelayerarchitecture #shantanugangal #aidecisiongovernanceThanks for listening! Follow Us On LinkedIn, Facebook & Youtube

Are we actually talking about AI the right way in collections?In this episode, Adam Parks sits down with Rob Grafrath of CSS Impact to unpack artificial intelligence terminology in collections and why getting the language wrong leads to real operational and compliance risk.They dig into ai governance in receivables operations, the difference between large language models vs deterministic systems, and what it really takes to integrate ai into collection management systems responsibly. This conversation is built for executives, debt buyers, compliance leaders, and technology teams who want to future-proof AI decisions without losing control.If AI is already in your roadmap or creeping into your stack, this episode will help you approach it with clarity, structure, and accountability.Podcast Website:https://receivablespodcast.com/videos/artificial-intelligence-terminology-collections-grafrathGuest Website:https://www.cssimpact.com/Guest LinkedIn:https://www.linkedin.com/in/grafrath/artificial intelligence terminology in collections,ai governance in receivables operations,integrating ai into collection management systems,large language models vs deterministic systems,compliance safe ai deployment#artificialintelligenceterminologyincollections #robgrafrath #AIgovernanceThanks for listening! Follow Us On LinkedIn, Facebook & Youtube

What does conversational AI deployment in collections actually look like in production?In this episode, Adam Parks sits down with Aman Mender and Adrian Ferrante-Bannera of Corafone to break down how AI voice is being used as a payment channel while maintaining real compliance guardrails.Together they dig into scaling collections without adding headcount, moving from inbound to outbound AI collections strategy, and why after-hours automation and multilingual AI voice are changing operational capacity.If you’re evaluating AI beyond pilot mode, this conversation is for you.Podcast Website: https://receivablespodcast.com/videos/conversational-ai-deployment-collections-corafone🤖 Try the AI Agent Demo: https://www.corafone.com/demos📞 Book a Call with Aman Mender: https://cal.com/aman-mender-u4nc3x/30-min-meeting-open📞 Book a Call with Adrian Ferrante-Bannera: https://cal.com/adrian-cora/30min🌐 Corafone Website: https://www.corafone.com/🔗 Aman Mender on LinkedIn: https://www.linkedin.com/in/aman-mender/🔗 Adrian Ferrante-Bannera on LinkedIn: https://www.linkedin.com/in/adrian-bannera/🔗 Corafone on LinkedIn: https://www.linkedin.com/company/corafone/  conversational ai deployment in collections,ai voice as a payment channel,compliance guardrails for ai collectors,scaling collections without adding headcount,inbound to outbound ai collections strategy,after hours collections automation#conversationalaideploymentincollections #amanmender #aivoicecollectionsThanks for listening! Follow Us On LinkedIn, Facebook & Youtube

RMAI certification audit readiness has moved from best practice to business requirement.In this episode, Adam Parks sits down with Sara Woggerman of ARM Compliance Business Solutions to unpack the latest RMAI certification update, including changes to RMAI certification standards, audit evidence expectations, and data security governance in collections.They dig into where agencies get stuck, how to operationalize compliance standards, and what auditors are testing at the transaction level. If you’re responsible for vendor oversight, certification, or managing compliance risk in debt buying operations, this conversation will help you prepare before scrutiny intensifies.Listen in and get ahead of the audit curve.Podcast Website:https://receivablespodcast.com/videos/rmai-certification-audit-readiness-woggermanGuest Website:https://armcbs.com/Guest LinkedIn:https://www.linkedin.com/in/sara-woggerman-crcp-173b042b/rmai certification update,rmai certification audit readiness,operationalizing compliance standards,audit evidence and transactional testing,data security governance in collections,compliance risk in debt buying operations#rmaicertificationauditreadiness #sarawoggerman #collectioncomplianceThanks for listening! Follow Us On LinkedIn, Facebook & Youtube

Is your litigation driven servicing model built for scale or holding you back?In this episode of the Receivables Podcast, Adam Parks sits down with Gregory Straub of Pollack & Rosen to break down how modern legal collections solutions are evolving. Together, they discuss integrating litigation and digital collections, operating as a master servicer, and applying best practices for legal collections management at scale.If you’re a debt buyer, creditor, or law firm leader navigating compliance, growth, and recovery performance, this conversation offers real-world insight you can apply immediately. Listen in and see how legal collections are being reengineered for today’s environment.Podcast Website:https://receivablespodcast.com/videos/litigation-driven-servicing-model-pollack-rosenGuest Website:https://pollackrosen.com/Guest LinkedIn:https://www.linkedin.com/in/gregory-straub-88a877128/litigation driven servicing model,master servicer model in collections,legal collections modernization,scaling legal collections nationally,best practices for legal collections management#litigationdrivenservicingmodel #gregorystraub #legalcollectionsThanks for listening! Follow Us On LinkedIn, Facebook & Youtube

What happens when a new bill in Congress aims to fix long-standing regulatory conflicts for collection attorneys?In this episode, Adam Parks sits down with Liz Terry and Michael Stillman of NCBA to unpack why lawmakers are revisiting how litigation versus debt collection requirements are regulated. They walk through the real compliance challenges law firms face today, what the proposed legislation is designed to clarify, and how NCBA’s regulatory advocacy role is shaping the conversation in Washington.If you manage legal collections, oversee compliance, or rely on litigation strategy, this conversation matters. Listen in, subscribe, and get the context you need to understand how this bill could impact attorney oversight and compliance going forward.Podcast Website:https://receivablespodcast.com/videos/dual-regulation-collection-attorneys-ncbaGuest Website:https://www.creditorsbar.org/Liz Terry LinkedIn:https://www.linkedin.com/in/elizabethcterry/Michael Stillman LinkedIn:https://www.linkedin.com/in/michael-stillman-5692789/dual regulation of collection attorneys,litigation versus debt collection requirements,creditors rights law firm compliance,regulatory conflict in legal collections,ncba regulatory advocacy,new bill in congress#dualregulationofcollectionattorneys #legalcollections #newbillincongress #collectionattorneyregulationThanks for listening! Follow Us On LinkedIn, Facebook & Youtube

How do we fix the creditors’ rights attorney pipeline before it becomes a crisis?In this episode, host Adam Parks sits down with Joy Jackson of Faber & Brand and David Weimer of Kramer & Frank to break down how law school outreach for collections law is changing attorney recruitment in regulated financial services.Together, they dig into law student exposure gaps, mentorship and talent development in collections law, and why the NCBA law school engagement program matters for the future of creditors’ rights law.If you care about sustainable legal capacity, this conversation is worth your time.Podcast Website:https://receivablespodcast.com/videos/creditors-rights-attorney-pipeline-ncbaFaber & Brand, LLC:https://faberbrand.com/Joy Jackson on LinkedIn:https://www.linkedin.com/in/joy-jackson-281bb5146/Kramer & Frank, P.C.:https://www.kramerandfrank.com/David Weimer on LinkedIn:https://www.linkedin.com/in/david-weimer-a45a0926/creditors rights attorney pipeline,law school outreach for collections law,recruiting attorneys for regulated financial services,mentorship and talent development in collections law,future of creditors rights law#creditorsrightsattorneypipeline #joyjackson #creditorsrightslawThanks for listening! Follow Us On LinkedIn, Facebook & Youtube

Workflow engineering for collections isn’t about adding another tool: it’s about designing how decisions actually happen at scale.In this episode, host Adam Parks sits down with Ranjan Dharmaraja of Quantrax Corporation to unpack why collection operations are an engineering problem and how machine driven decision making in collections replaces inconsistency with logic.They talk about embedded intelligence in collection platforms, turning data signals into action, and why automated next step determination is the only way to scale without adding headcount. If you’re responsible for operations, technology, or performance, this episode will change how you think about collections systems.Podcast Website:https://receivablespodcast.com/videos/workflow-engineering-collections-dharmarajaGuest Website:https://www.quantrax.com/Guest LinkedIn:https://www.linkedin.com/in/ranjandharmaraja/workflow engineering for collections,machine driven decision making in collections,embedded intelligence in collection platforms,collection operations engineering,automated next step determination#workflowengineeringforcollections #ranjandharmaraja #collectionoperationsThanks for listening! Follow Us On LinkedIn, Facebook & Youtube

Are effective text strategies for collections really as simple as high open rates?In this episode, Adam Parks sits down with Mark Reinhard of Concepts2Code, to unpack what compliant text messaging for debt collectors actually looks like in practice.They discuss carrier approved messaging strategies, the real differences between SMS vs MMS vs RCS in collections, and when short code vs long code texting for collections makes sense.This conversation is built for leaders navigating risk, data quality, and scalable consumer engagement. Listen in and decide how texting should fit into your strategy.Podcast Website:https://receivablespodcast.com/videos/effective-text-strategies-collections-reinhard Guest Website:https://concepts2code.com/Guest LinkedIn:https://www.linkedin.com/in/markreinhard/effective text strategies for collections,compliant text messaging for debt collectors,carrier approved messaging strategies,sms vs mms vs rcs in collections,short code vs long code texting for collections#effectivestrategiesforcollections #markreinhard #complianttextmessagingThanks for listening! Follow Us On LinkedIn, Facebook & Youtube

Sales and client services alignment often breaks down after the contract is signed—and that’s where client trust is won or lost.In this episode, Adam Parks sits down with Jon Siegel of Slovin & Council, Co., LPA to unpack why the sales-to-client-services handoff is the most fragile moment in collections. Together, they talk candidly about managing post-sale client experience and expectations, involving operations earlier, and how sales operations collaboration reduces friction, escalations, and churn.If you’re focused on trust-based client retention in receivables, this conversation offers practical, field-tested guidance you can apply immediately.Listen in and subscribe for more real-world strategies shaping the future of collections.Podcast Website:https://receivablespodcast.com/videos/sales-client-services-alignment-siegelGuest Website:https://sclpa.com/Guest LinkedIn:https://www.linkedin.com/in/jonathan-siegel-474a4b5/sales and client services alignment,sales to client services handoff,post sale client experience,sales operations collaboration,trust based client retention,legal collections onboarding#salesandclientservicesalignment #jonsiegel #legalcollectionsThanks for listening! Follow Us On LinkedIn, Facebook & Youtube

How prepared is your agency for preparing for security threats?In this episode, Adam Parks sits down with TransUnion’s Eder Ribeiro to unpack why cyber risk is often underestimated and what the first 72 hours of an incident really look like.Together, they dig into cybersecurity readiness for collection agencies, data governance, social engineering threats, and practical steps small teams can take to strengthen incident response planning.Tune in and level up your operational resilience.Podcast Website:https://receivablespodcast.com/videos/preparing-for-security-threats-ribeiroGuest Website:https://www.transunion.com/Guest LinkedIn:https://www.linkedin.com/in/eder-ribeiro-j-d-m-s-614a4a58/preparing for security threats,cybersecurity readiness for collection agencies,first 72 hours incident response,small agency cyber risk management,social engineering threats in collections,incident response planning for collection agencies,data governance for sensitive consumer information,eder ribeiro,transunion,receivables podcast#preparingforsecuritythreats #ederribeiro #cybersecurityreadinessThanks for listening! Follow Us On LinkedIn, Facebook & Youtube

Why does the disconnect between debt relief and debt collection still shape recovery outcomes?In this episode, Adam Parks sits down with Felix Shipkevich of Shipkevich PLLC to unpack the misconceptions holding both sides back and how AI-driven debt resolution workflows, emerging bot-to-bot negotiations, and modern payment rails for debt settlement are reshaping the landscape.A practical conversation for anyone navigating regulatory challenges in consumer debt resolution.If you enjoy discussions that help bridge operational gaps in our industry, make sure to subscribe and visit ReceivablesPodcast.com for more episodes.Podcast Website:https://receivablespodcast.com/videos/disconnect-between-debt-relief-shipkevichGuest Website:https://www.shipkevich.com/Guest LinkedIn:https://www.linkedin.com/in/felixshipkevich/disconnect between debt relief and debt collection,ai driven debt resolution workflows,bot to bot negotiations in financial services,modern payment rails for debt settlement,regulatory challenges in consumer debt resolution,felix shipkevich,shipkevich pllc#DebtReliefAndCollections #FelixShipkevich #AIDrivenDebtResolutionWorkflowsThanks for listening! Follow Us On LinkedIn, Facebook & Youtube

What is a debt collection data waterfall, and why should it never be “set it and forget it”?In this episode, Adam Parks talks with Will Turner of TEC Services about building and managing waterfall strategies across compliance scrubs, recovery scoring, and skip tracing. They cover the KPIs that matter, how to avoid common mistakes (like single-threading one vendor), and how to test improvements using retroactive analysis or champion-challenger experiments in production.Receivables Podcast Website: https://receivablespodcast.com/videos/debt-collection-data-waterfalls-turner Guest Website – TEC Services: https://www.linkedin.com/company/tec-services-groupGuest LinkedIn – Will Turner: https://www.linkedin.com/in/willturner/debt collection data waterfalls,data waterfall strategy for collections,skip tracing waterfall,phone number waterfall testing,champion challenger testing in collections,data vendor performance testing,continuous improvement data strategy,will turner,tec services,receivables podcast#DebtCollectionDataWaterfalls #CollectionsDataStrategy #DataStrategy #TECThanks for listening! Follow Us On LinkedIn, Facebook & Youtube

Are you using hiring strategies based on personality insights to strengthen your team?In this episode, Adam Parks sits down with DJ Perry of Alvaria to talk about how understanding personality types helps collections leaders hire smarter, build stronger teams, and improve long-term performance.Together, they break down the DISC framework, effective hiring practices for collection agencies, and how personality alignment can boost retention and future leadership growth.Tune in and level up your people strategy.Podcast Website:https://receivablespodcast.com/videos/hiring-strategies-personality-insights-perryGuest Website:https://www.alvaria.com/Guest LinkedIn:https://www.linkedin.com/in/perrydj/hiring strategies using personality insights,disc framework for collections management,long term talent development in collections,building stronger collection teams,effective hiring practices for collection agencies,improving retention through personality alignment,dj perry,alvaria,receivables podcast#HiringStrategiesUsingPersonalityInsights #DJPerry #CollectionsTeamDevelopmentThanks for listening! Follow Us On LinkedIn, Facebook & Youtube

How prepared are you for RMAI annual conference networking this year?In this episode, Adam Parks sat down with Mike Becker, Executive Director of RMAI, to walk through the biggest updates for the RMAI annual conference. Mike outlines the major updates for 2026, including expanded meeting spaces, redesigned executive and VIP lounges, new fast-track demo areas, and additional private tables for focused discussions.He also explains how to prepare for the RMAI conference, why early outreach is essential, and how enhanced exhibit hall flow creates stronger networking opportunities for debt buyers and agencies. The conversation covers new meeting spaces, sponsorship availability, first-time attendee programming, and the upgraded golf tournament at TPC Summerlin.For professionals looking to maximize meetings, relationships, and on-site strategy, this episode provides clear, practical guidance.Podcast Website:https://receivablespodcast.com/videos/rmai-annual-conference-networking-beckerGuest Website:https://rmaintl.org/Guest LinkedIn:https://www.linkedin.com/in/beckermike/RMAI Annual Conference Registration:https://rmaintl.org/events/2026-annual-conference/rmai annual conference networking,how to prepare for rmai conference,rmai networking best practices,networking opportunities for debt buyers,collections industry conference tips,rmai conference meeting strategy#RMAIAnnualConferenceNetworking#MikeBecker#CollectionsIndustryConference@ReceivablesManagementThanks for listening! Follow Us On LinkedIn, Facebook & Youtube

Are you working on operationalizing collection technology or planning a system conversion? In this episode, Bob Burnside sits down with Adam Parks to break down what actually drives successful implementations. Bob shares lessons from 35+ years in collections, ranging from building legal and pre-legal departments to managing IT security, PCI, and ISO certification. He explains why teams resist change, how to earn buy-in, and why new systems fail when agencies try to rebuild old workflows. Bob also details his hands-on training approach: “show, practice, review,” combined with documentation and recorded sessions. Together, they also unpack data lake strategy, reporting expectations, and how to streamline dialer files and letter processes to reduce manual work. Listen now to modernize your operations with confidence.Podcast Website:https://receivablespodcast.com/videos/operationalizing-collection-technology-burnsideGuest LinkedIn:https://www.linkedin.com/in/robert-burnside-17866320/Operationalizing Collection Technology,Receivables Technology Implementation,Change Management in Receivables Operations,System Conversion Challenges,Collector Training Strategies,Data Lake Integration in Collections,Bob Burnside,Receivables Podcast,Adam Parks#operationalizingcollectiontechnology #bobburnside #systemconversionchallengesThanks for listening! Follow Us On LinkedIn, Facebook & Youtube

How is the evolution of the Solo platform changing how collectors resolve accounts?In this episode, host Adam Parks talks with George Simons of Solo about how the company transformed from helping consumers answer debt lawsuits to building a full debt resolution technology ecosystem.George explains how Solo now uses verified financial data assessment to evaluate a consumer’s ability to pay, creating high-trust, high-information negotiations that speed up settlements. Together, they also break down how Solo’s next-generation debt resolution tools reduce back-and-forth offers, cut compliance risks, and allow collectors to resolve accounts in seconds through a streamlined collector–consumer engagement platform.If you’re an agency, debt buyer, or collection law firm, this is a must-listen.👉 Subscribe and explore more episodes at ReceivablesPodcast.com.Podcast Website:https://receivablespodcast.com/videos/evolution-of-solo-platform-simonsGuest Website:https://www.solosuit.com/Guest LinkedIn:https://www.linkedin.com/in/georgeasimons/5-Minute Pitch (Solo):https://youtube.com/watch?v=jJ9L7ojtq60&feature=youtu.beevolution of solo platform,debt resolution technology,settlement workflow modernization,next generation debt resolution tools,verified financial data assessment,collector consumer engagement platform,george simons,solo,receivables podcast#EvolutionOfSoloPlatform #GeorgeSimons #DebtSolutionTechnologyThanks for listening! Follow Us On LinkedIn, Facebook & Youtube

Struggling to keep up with ACA State Guide compliance?In this episode, Adam Parks talks with Sara Disher Ratliff, the Compliance Officer of Meridian Financial Services, who manages thousands of disputes a year, multistate licensing, bonds, litigation prep, audits, and every regulatory update that hits the industry.Sara breaks down how ACA’s State Guide transformed their process, from giant paper binders to fast, searchable digital tools that cut research time from days to minutes. She walks through how she operationalizes regulatory updates across departments, updates SOPs, and uses ACA Huddle, SearchPoint, and committee work to stay ahead of state and federal changes.Whether you’re leading compliance, running operations, or managing risk, this is a practical roadmap for improving your debt collection compliance workflow and strengthening regulatory change management in a multistate environment.Podcast Website:https://receivablespodcast.com/videos/aca-state-guide-compliance-ratliffGuest Website:https://www.merid.com/Guest LinkedIn:https://www.linkedin.com/in/sara-disher-ratliff-cccp/ACA state guide compliance,operationalizing regulatory updates,multistate compliance monitoring,debt collection compliance workflow,regulatory change management,compliance documentation best practices,meridian financial services,sara disher ratliff,receivables podcast#ACAStateGuideCompliance#SaraDisherRatliff#RegulatoryChangeManagementThanks for listening! Follow Us On LinkedIn, Facebook & Youtube

How do you manage culture at scale without losing what makes your team special?In this episode, Adam Parks talks with Brian Bowers, Co-Founder and CEO of Financial Recovery Services (FRS), about the real-world process of scaling organizational values and keeping culture alive across multiple locations.From formalizing mission and values to empowering leaders with trust and autonomy, Brian shares how FRS built a culture framework that drives both compliance and engagement. This is a practical roadmap for anyone leading growth in collections or financial services.Listen in for actionable strategies on scalable leadership, employee engagement in financial services, and culture management frameworks for agencies that stand the test of time.Podcast Website:https://receivablespodcast.com/videos/managing-culture-at-scale-bowersGuest Website:https://www.fin-rec.com/Guest LinkedIn:https://www.linkedin.com/in/brian-bowers-frs/📺 Watch the Previous Episode with Brian Bowers on Debt Collection Strategies for a Digital-First Era: Receivables Podcast Episode 204Managing Culture at Scale,Scaling Organizational Values,Culture Alignment across Teams,Financial Recovery Services,Brian Bowers,Employee Engagement in Financial Services,Scalable Leadership in Collections,Culture Management Frameworks for Agencies,Adam Parks,Receivables Podcast#ManagingCultureAtScale #BrianBowers #FinancialRecoveryServicesThanks for listening! Follow Us On LinkedIn, Facebook & Youtube

How can collection agencies stay current on compliance changes without breaking their workflow or budget?In this episode, host Adam Parks sits down with Pam Kirchner, CEO of BCA Financial Services, to talk about how her team uses the ACA State Guide to stay ahead of constant regulatory updates. Pam explains how the guide evolved from a set of static PDFs into a powerful, searchable compliance platform used by every department in her organization.Together, they discuss how the ACA State Guide saves time, prevents costly mistakes, and serves as a daily reference point for compliance, sales, and training teams. Pam also shares how the tool helps agencies evaluate new markets, prepare for audits, and maintain a proactive compliance culture in a constantly changing environment.If your agency is looking for practical ways to improve debt collection compliance management and streamline regulatory monitoring, this episode is packed with real-world insights you can apply today.Podcast Website:https://receivablespodcast.com/videos/aca-state-guide-compliance-kirchnerGuest Website:https://bcafs.com/Guest LinkedIn:https://www.linkedin.com/in/pam-kirchner-78b8728/ACA State Guide,Compliance Resource for Collection Agencies,Staying Current on Compliance Changes,Monitoring State Regulatory Updates,ACA Tools for Staying Compliant,Debt Collection Compliance Management,BCA Financial Services,Receivables Podcast,Adam Parks,Compliance Leadership,Multi State Compliance,ACA International,Receivables Management Best Practices.#ACAStateGuide #PamKirchner #DebtCollectionComplianceManagementThanks for listening! Follow Us On LinkedIn, Facebook & Youtube

In this powerful episode of the Receivables Podcast, host Adam Parks welcomes Jeremiah Wheeler, President at DRN Data and author of The Unlikely Executive. Together, they explore how personal recovery, accountability, and resilience can redefine what leadership means in today’s receivables industry.Jeremiah’s book, The Unlikely Executive, offers a deeply honest look at his own journey from struggle to success. It is a story that resonates with professionals who face high-pressure environments, constant travel, and the challenge of balancing career ambitions with personal well-being. In this conversation, he and Adam discuss the lessons behind the book: how authentic leadership starts with self-awareness, how accountability builds stronger teams, and why vulnerability can become a powerful tool for executive growth.Whether you’re a collection agency owner, compliance officer, or entrepreneur, this episode delivers actionable insight into leading with empathy, building a culture of trust, and finding purpose beyond the title on your business card. 🎧 Tune in now to learn how The Unlikely Executive challenges traditional leadership models and inspires professionals across the receivables landscape to grow with purpose and integrity.Podcast Website:https://receivablespodcast.com/videos/the-unlikely-executive-book-insights-wheelerGuest Website:https://drndata.com/Guest LinkedIn:https://www.linkedin.com/in/jeremiah-wheeler/📚 Get the Book: The Unlikely Executive by Jeremiah Wheeler – available now on Amazon.The Unlikely Executive Book Insights,Leadership Lessons from The Unlikely Executive,Authentic Leadership in Business and Life,Personal Transformation through Recovery,Executive Lessons from Real Life Stories,Inspiring Business Book for Collections Professionals,DRN Data,Jeremiah Wheeler,Receivables Podcast,Adam Parks,Collections Industry Leadership.#TheUnlikelyExecutiveBookInsights #JeremiahWheeler #LeadershipLessonsThanks for listening! Follow Us On LinkedIn, Facebook & Youtube

Can ethical artificial intelligence make collections more compliant and more human?In this episode, Adam Parks sits down with Porter Heath Morgan, Partner at Martin Golden Lyons Watts Morgan and author of the forthcoming book The Memory Project, to explore how AI governance and compliance in collections are shaping the future of receivables management.Drawing from his book’s themes on AI, consciousness, and the evolution of human memory, Heath connects the philosophical with the practical. He breaks down real-world challenges around data privacy for AI enterprises and offers a clear roadmap for responsible and risk-free AI adoptionIf you’re leading a collection agency, creditor operation, or compliance team, this conversation will help you navigate the evolving balance between automation and accountability, while rethinking what it means to innovate responsibly, without sacrificing trust.Podcast Website:https://receivablespodcast.com/videos/ethical-artificial-intelligence-heath-morganGuest Website:https://www.mgl.law/Guest LinkedIn:https://www.linkedin.com/in/porterheathmorgan4/Ethical Artificial Intelligence,AI Governance in Collections,Data Privacy in aAI,Responsible AI Adoption,Financial Compliance Strategy,AI Consulting for Financial Firms,Future of Human Communication,AI in Receivables Management,Adam Parks,Porter Heath Morgan#EthicalArtificialIntelligence #PorterHeathMorgan #AIGovernanceinCollectionsThanks for listening! Follow Us On LinkedIn, Facebook & Youtube

How can collaboration and professional networking reshape the future of collections?In this episode, host Katalina Dawson sits down with Alison Atkinson and Amelia Anderson from Williams & Fudge, Inc. to talk about how the ACA Visionaries Conference is redefining connection and leadership across the receivables industry.From AI in collections to technology adoption and authentic collaboration, this conversation is about how agencies can adapt, learn, and lead in a changing environment.If you’re serious about staying ahead in receivables and building meaningful industry relationships, this episode is for you.Listen now and see how professionals are shaping what’s next.Podcast Website:https://receivablespodcast.com/videos/aca-visionaries-conference-williams-fudgeGuest Website:https://www.wfcorp.com/Guest LinkedIn:https://www.linkedin.com/in/alison-atkinson-6890717/https://www.linkedin.com/in/amelia-anderson-1441b429/aca visionaries conference,professional networking in collections,collaboration in receivables industry,ai in collections,technology adoption in debt collection,learning from aca events,williams and fudge,receivables podcast,Katalina Dawson,debt collection leadership#acavisionariesconference#professionalnetworkingincollections#collaborationinreceivablesindustryThanks for listening! Follow Us On LinkedIn, Facebook & Youtube

What’s fueling the M&A boom in the collections industry?In this episode, Adam Parks sits down with Michael Lamm, Co-Founder and Managing Partner of Corporate Advisory Solutions, to unpack how mergers and acquisitions in collections are shaping the next wave of growth.From AI’s impact on valuation to investor momentum in debt buying, healthcare collections, and student loan recovery, Adam and Michael break down what agencies need to do now to stay ahead of the curve.This conversation is practical, data-driven, and forward-looking. It is for operators ready to scale, sell, or strengthen their position in a changing market.🎧 Listen, subscribe, and stay informed on the future of compliance, automation, and receivables management.Podcast Website:https://receivablespodcast.com/videos/mergers-acquisitions-collections-lammGuest Website:https://corpadvisorysolutions.com/Guest LinkedIn:https://www.linkedin.com/in/michaellamm/ Mergers and Acquisitions in Collections, AI Impact on Receivables Management, Investor Trends in Debt Buying, Future of Compliance and Automation, Healthcare and Student Loan Collections, Market Forecast for Collection Agencies, Michael Lamm, Corporate Advisory Solutions, Receivables Podcast, Adam Parks#Mergers&AcquisitionsInCollections#MichaelLamm #ReceivablesManagementThanks for listening! Follow Us On LinkedIn, Facebook & Youtube

What happens when AI adoption in collections meets the realities of compliance, leadership, and human change? In this episode, Adam Parks sits down with Sara Woggerman, Owner & President of ARM Compliance Business Solutions, to unpack how agencies and debt buyers can embrace AI-driven compliance automation without losing the human touch that defines effective collections.Sara shares her practical roadmap for leading teams through technology change — from easing employee fears and creating buy-in, to forming cross-departmental AI committees that connect operations, compliance, and technology. She also dives into how agencies can measure ROI beyond cost savings, building sustainable growth through stronger data governance, team engagement, and culture-driven compliance.Listen in to discover how to align people, process, and purpose in the next phase of AI-driven compliance.👉 Subscribe for practical insights that help you future-proof your receivables operation.Podcast Website:https://receivablespodcast.com/videos/ai-adoption-collections-sara-woggermanGuest Website:https://armcbs.com/Guest LinkedIn:https://www.linkedin.com/in/sara-woggerman-crcp-173b042b/ ai adoption in collections,operational compliance strategy,employee engagement in ai rollout,future of compliance in receivables,ai driven compliance automation,sara woggerman,arm compliance business solutions,receivables podcast,adam parks,debt collection technology,change management,compliance leadership #aiadoptionincollections#sarawoggerman#operationalcompliancestrategy Thanks for listening! Follow Us On LinkedIn, Facebook & Youtube

How does a digital collections strategy evolve when compliance leads the way?  In this episode, Adam Parks sits down with John McNamara, Chief Growth Officer at Avtal and former CFPB executive, to unpack how the receivables industry can embrace collections tech and AI without sacrificing regulatory trust. From omnichannel consumer outreach to balancing compliance and innovation, this conversation reveals how forward-thinking agencies are operationalizing AI in collections and transforming how recovery teams communicate with consumers.Tune in to learn how to future-proof your operations and keep compliance at the core of your digital evolution.🎧 Listen now and explore more episodes at ReceivablesPodcast.com.Podcast Website:https://receivablespodcast.com/videos/digital-collections-strategy-mcnamara      Guest Website:https://avtal.com/Guest LinkedIn:https://www.linkedin.com/in/john-mcnamara-75a2982/ Digital Collections Strategy, Regulatory Compliance in Receivables, Collections Tech and AI, Omnichannel Consumer Outreach, Balancing Compliance and Innovation, Operationalizing AI in Collections, John McNamara, Avtal, Adam Parks, Receivables Podcast#DigitalCollectionsStrategy #JohnMcnamara #CollectionsTechThanks for listening! Follow Us On LinkedIn, Facebook & Youtube

How can actionable intelligence in receivables give collection agencies and debt buyers a real performance edge? In this episode, Adam Parks talks with Dane Mauldin, President of RNN Group, Inc., about how data transformation in collections is driving faster recovery cycles, better portfolio monitoring, and innovation in post-judgment recovery. Learn how to connect operational efficiency with smart data—and why intelligence is defining the next generation of receivables strategy.Tune in to discover how you can turn raw data into measurable results and future-proof your recovery operations.Podcast Website:https://receivablespodcast.com/videos/actionable-intelligence-better-recovery-mauldin/Guest Website:https://rnngroup.com/Guest LinkedIn:https://www.linkedin.com/in/danemauldin/ Actionable Intelligence in Receivables, Data Transformation in Collections, Post Judgment Recovery Innovation, Operational Efficiency through Data Insights, Portfolio Monitoring and Verification Strategy, RNN Group, Dane Mauldin, Receivables Podcast, Adam Parks, Debt Collection Strategy, Receivables Data Innovation, Compliance and Data Governance, Financial Services Operations#ActionableIntelligenceinReceivables#DaneMauldin#DataTransformationinCollectionsThanks for listening! Follow Us On LinkedIn, Facebook & Youtube

Why is artificial intelligence in debt collection no longer optional? In this episode, host Adam Parks sits down with Anna Burke of Equabli to unpack six practical AI use cases for collections that go far beyond the hype. From predictive analytics in receivables to digital self-service collections and the evolving role of voice AI in collections, they cover what’s working today, what still needs time, and how agencies, debt buyers, and creditors can use AI with purpose.Tune in to hear where the real opportunities are—and how to make AI an asset, not a risk.Podcast Website:https://receivablespodcast.com/videos/artificial-intelligence-debt-collection-burkeGuest Website:https://www.equabli.com/Guest LinkedIn:https://www.linkedin.com/in/anna-burke-b4213814/ Artificial Intelligence in Debt Collection, AI Use Cases for Collections, Voice AI in Collections, Predictive Analytics in Receivables, Digital Self Service Collections, Anna Burke Equabli, Receivables Podcast, Debt Collection Technology, Compliance in Collections, Collections Industry Trends#ArtificialIntelligenceInDebtCollection#AnnaBurke#AIVoiceaInCollectionsThanks for listening! Follow Us On LinkedIn, Facebook & Youtube

ACA Fall Forum 2025 is shifting from theory to practice. In this episode of the Receivables Podcast, host Adam Parks is joined by Tim Collins, the SVP, Chief Risk & Compliance Officer at Pay Ready, to explore why this year’s event is unlike any other. ACA Fall Forum will feature a hands-on automation workshop and DIY coding in receivables—giving creditors and agencies the opportunity to bring their laptops, build live automations, and walk away with compliance strategies and tools they can immediately apply. For professionals weighing the benefits of AI adoption in collections, this conversation highlights why attending Fall Forum 2025 is essential.Podcast Website:https://receivablespodcast.com/videos/aca-fall-forum-2025-automation-collinsGuest Website: https://www.payready.com/Guest Website: https://www.acainternational.org/events/fall-forum-2025/Guest LinkedIn: https://www.linkedin.com/in/collins12/ACA Fall Forum 2025,Hands on Automation Workshop,AI Adoption in Collections,Compliance and Automation Strategy,DIY Coding in Receivables,Automation in Debt Collection,Tim Collins Pay Ready,Tim Collins ACA International,Receivables Podcast,Debt Collection Compliance,Financial Services Automation#ACAFallForum2025#TimCollins#AIAdoptionInCollectionsThanks for listening! Follow Us On LinkedIn, Facebook & Youtube

Should medical debt credit reporting be removed or does it remain essential for lenders? In this episode, host Adam Parks sits down with Dan Smith, President & CEO of the Consumer Data Industry Association (CDIA), to unpack the history of the Fair Credit Reporting Act compliance rules, the controversial CFPB medical debt rule, and why credit reporting preemption matters. We also dive into the predictive value of medical debt, voluntary industry reforms that already removed 70% of debt from reports, and what these changes mean for underwriting and compliance moving forward.Listen now to get practical insights you can use to protect your business and prepare for the future of credit reporting.Podcast Website:https://receivablespodcast.com/videos/medical-debt-credit-reporting-smithGuest Website:https://www.cdiaonline.org/Guest LinkedIn:https://www.linkedin.com/in/dan-smith-31abaa10/ Medical Debt Credit Reporting, Fair Credit Reporting Act Compliance, Predictive Value of Medical Debt, CFPB Medical Debt Rule, Credit Reporting Preemption, Medical Debt Removal from Credit Reports, Debt Buyers Compliance, Credit Agency Risk Management#MedicalDebtCreditReporting#DanSmith#CFPBMedicalDebtRuleThanks for listening! Follow Us On LinkedIn, Facebook & Youtube

Why is the importance of accurate credit reporting more critical than ever? In this episode of Receivables Podcast, I sit down with Dan Smith, CEO of the Consumer Data Industry Association (CDIA), to dig into how removing data from credit reports can distort scores and the unintended consequences of credit reporting regulation. We talk about why complete, trustworthy data drives lending confidence and what financial services professionals should be watching in today’s shifting credit landscape. Don’t miss this straight-shooting conversation designed to help you understand where credit reporting is headed next.Listen now, subscribe for more practical insights, and visit ReceivablesPodcast.com for additional resources.Podcast Website:https://receivablespodcast.com/videos/accurate-credit-reporting-dan-smithGuest Website:https://www.cdiaonline.org/Guest LinkedIn:https://www.linkedin.com/in/dan-smith-31abaa10/accurate credit reporting,effects of removing data from credit reports,unintended consequences of credit regulation,consumer data industry association,dan smith cdia,lending confidence,credit reporting system,financial services professionals,credit regulation risks,debt collection insightsThanks for listening! Follow Us On LinkedIn, Facebook & Youtube

Can AI really transform the future of debt collection? In this episode, host Adam Parks sits down with Rob Grafrath of Grafrath Consulting to explore how AI, digital payments in collections, and compliance automation strategies are reshaping the industry. From consumer communication trends to debt collection technology adoption, Rob brings a futurist’s lens to practical challenges debt buyers and agencies face today.Tune in for a forward-looking conversation that blends sci-fi imagination with real-world receivables management strategies.Podcast Website:https://receivablespodcast.com/videos/future-receivables-management-grafrathGuest Website:https://grafrath.net/Guest LinkedIn:https://www.linkedin.com/in/grafrath/ Future of Receivables Management, AI in Debt Collection, Digital Payments in Collections, Consumer Communication Trends Collections, Compliance Automation Strategies, Debt Collection Technology Adoption, RobGrafrath, Grafrath Consulting, Receivables Podcast#FutureofReceivablesManagement#RobGrafrath#AIinDebtCollectionThanks for listening! Follow Us On LinkedIn, Facebook & Youtube

Is your debt sales strategy ready for today’s rising charge-offs? In this episode, host Adam Parks sits down with Mellisa Massey of National Credit Adjusters to unpack Debt Selling 101. The discussion varies from preparing portfolios and ensuring compliance to leveraging forward flow agreements for predictable liquidity. They also dive into selecting debt buyer partners and why alignment matters in every creditor recovery process.Tune in to learn how to avoid risky outlier bids, protect your brand, and turn charge-off portfolios into opportunities for growth.👉 Subscribe today for straight talk and practical strategies you can apply right now.Podcast Website:https://receivablespodcast.com/videos/debt-sales-strategy-masseyGuest Website:https://ncaks.com/Guest LinkedIn:https://www.linkedin.com/in/mellisa-massey-nca/ debt sales strategy, debt selling 101, forward flow agreements, creditor recovery process, selecting debt buyer partners, charge off portfolio management, creditor liquidity strategy, debt buyer compliance, portfolio sale preparation, receivables management#Debt-Sales-Strategy#Mellisa-Massey#Creditor-Recovery-ProcessThanks for listening! Follow Us On LinkedIn, Facebook & Youtube

Is the future of AI in the collections industry moving faster than most agencies are ready for? In this episode, Adam Parks sits down with Vrinda Gupta, CEO of Sequin, to break down the real opportunities and compliance risks behind AI voice agents. Together, they cover best practices for AI vendor evaluation, how to minimize AI hallucinations in compliance, and what every debt buyer and agency needs to know about U.S. financial services regulations and AI. If you want practical insights on adopting technology without falling behind, this one’s for you.Podcast Website:https://receivablespodcast.com/videos/future-ai-collections-guptaGuest Website:https://www.sequincard.com/Guest LinkedIn:https://www.linkedin.com/in/vrindag/ Future of AI in Collections Industry, Best Practices for AI Vendor Evaluation, US Financial Services Regulations and AI, Minimizing AI Hallucinations in Compliance, Regulatory Interpretation in AI Compliance, Consumer Comfort with AI Voice Bots, Vrinda Gupta, Sequin, Receivables Podcast, debt collection technology adoption#FutureofAIinCollectionsIndustry#VrindaGupta#AIVendorEvaluationThanks for listening! Follow Us On LinkedIn, Facebook & Youtube

What does it take to stand in court as an expert witness on debt collection topics? In this episode, Adam Park sits down with Mark Cavin of Collection Intelligence, who has nearly five decades of experience shaping compliance and litigation outcomes in receivables. Together, they break down how expert witnesses simplify complex compliance issues for judges and juries, why litigation strategy in receivables demands defensible compliance management systems, and how consumer transparency and communication reasonableness can strengthen courtroom defenses.If your agency or debt buying firm wants to understand the role of expert testimony in collections litigation, this episode is a must-listen.Podcast Website:https://receivablespodcast.com/videos/state-debt-collection-regulation-cavinGuest Website:https://collectionintelligence.org/Guest LinkedIn:https://www.linkedin.com/in/markcavin/ Expert Witness Debt Collection, Expert Testimony in Collections, Litigation Strategy in Receivables, Compliance Management Systems, Courtroom Defense Strategies Collections, Mark Cavin Expert Witness, Collection Intelligence, Debt Buyer Litigation Defense, Consumer Transparency Collections, Communication Reasonableness in Court#StateDebtCollectionRegulation#MarkCavin#ExpertWitnessThanks for listening! Follow Us On LinkedIn, Facebook & Youtube

Why do so many firms struggle with law firm leadership transition strategies? In this episode, I sit down with Brad Council of Slovin & Council, Co. to talk about what it really takes to move from attorney to leader, while mentoring the next generation of attorneys along the way. We cover the challenge of balancing law practice and business strategy, the importance of building people instead of just cases, and how AI workflow automation in receivables is reshaping the way law firms operate.If you’re running a law firm today or preparing for succession tomorrow, this is a conversation you don’t want to miss. Subscribe now and keep the dialogue going at ReceivablesPodcast.com.Podcast Website:https://receivablespodcast.com/videos/law-firm-leadership-transition-councilGuest Website:https://sclpa.com/Guest LinkedIn:https://www.linkedin.com/in/brad-council-5b363a15/ Law Firm Leadership Transition Strategies, Mentoring Next Generation Attorneys, Balancing Law Practice and Business Strategy, AI Workflow Automation in Receivables, Technology Adoption in Collections Law Firms, Succession Planning for Attorneys, Debt Collection Industry Leadership, Receivables Podcast#LawFirmLeadershipTransition#BradCouncil#MentoringAttorneysThanks for listening! Follow Us On LinkedIn, Facebook & Youtube

Looking for a proven diversification strategy for your collection agency? In this episode, Adam Parks sits down with Larry Costa of Capital Management Services to unpack how agencies can move beyond third-party collections into first-party services, seasonal call center work, and digital-driven growth. The conversation covers practical ways to create stable recurring revenue in receivables, optimize your inbound outbound campaign call center, and keep compliance at the forefront. Whether you’re navigating market changes or planning your next growth phase, this discussion delivers information you can use today. Listen in and take notes — your future revenue mix might just start here.Podcast Website:https://receivablespodcast.com/videos/diversification-strategy-for-collection-agenciesGuest Website:https://cms-collect.com/Guest LinkedIn:https://www.linkedin.com/in/larry-costa-8384291/ Diversification Strategy for Collection Agencies, Digital Transformation in Debt Collection, Building Stable Recurring Revenue in Receivables, Collection Agency Growth Strategies, Debt Collection Industry Trends, Receivables Management Best Practices#DiversificationStrategyforCollectionAgencies#LarryCosta#DebtCollectionstrategyThanks for listening! Follow Us On LinkedIn, Facebook & Youtube

Vendor partnerships, law firm efficiency, and secured asset recovery—are you ready for the NCBA Connect Conference 2025? In this episode, I sit down with Tom Canary, incoming president of the National Creditors Bar Association (NCBA), to unpack strategies for secured asset recovery, networking with national credit grantors, and operational best practices every multi-state collections law firm should know. We cover how to simplify secured property recovery, leverage vendor relationships, and get the most out of your time in San Antonio. Whether you’re a creditors’ rights attorney, managing partner, or client, this conference  delivers high quality content. Podcast Website:https://receivablespodcast.com/videos/ncba-conference-agenda-2025-canaryGuest Website:https://www.creditorsbar.org/Guest LinkedIn:https://www.linkedin.com/in/tom-canary-9967b1b/ NCBA Conference Agenda 2025, Strategies for Secured Asset Recovery, Creditors Rights Networking Strategies, Law Firm Efficiency Best Practices, Vendor Partnerships for Law Firms, Multi State Collections, San Antonio Legal Industry Events, Emerging AI Tools for Legal Collections, Simplifying Secured Property Recovery#NCBA2025                                                                                                                        #CreditoRsrights                                                                                                          #LawFirmEfficiency#TomCanaryThanks for listening! Follow Us On LinkedIn, Facebook & Youtube

What’s holding back your oversight strategy—bad tools or unstructured data?In this episode, I’m joined by David Pauken, CEO of Convoke, to unpack how structured data for collections is transforming compliance workflows for credit issuers. We talk about cloud-based media sharing, scalable recovery operations, and why your next audit might depend on your tech stack.If you want to modernize your approach and stop guessing at oversight—this one’s for you.Listen now and level up your strategy.Podcast Website:https://receivablespodcast.com/videos/structured-data-collections-paukenGuest Website:https://www.convokesystems.com/Guest LinkedIn:https://www.linkedin.com/in/davepauken/ structured data for collections, credit issuer compliance tools, third party oversight platform, automation in financial services compliance, digital transformation in receivables#StructuredData#DavidPauken#CollectionComplianceThanks for listening! Follow Us On LinkedIn, Facebook & Youtube

How does inclusive networking actually work in collections? In this episode, Katalina Dawson sat down with Stephanie Eidelman and Lisa Rozzelle of Women in Consumer Finance to talk about how structured and detailed organization of networking events is driving career growth for women in the consumer finance industry. From allyship to team dynamics and first-timer support, these events are reshaping what professional development for women really looks like. Practical, powerful, and unlike anything you’ll find at a typical trade show.➡️ Don’t miss this one—press play and subscribe for more.Podcast Website:https://receivablespodcast.com/videos/women-in-consumer-finance-career-growthGuest Website:https://www.womeninconsumerfinance.com/Guest LinkedIn:https://www.linkedin.com/in/stephanieeidelman/https://www.linkedin.com/in/lisarozzelle/ women in consumer finance, career growth in collections, inclusive industry networking, professional development for women, allyship in receivables, debt collection leadership, diversity equity inclusion in finance#womeninconsumerfinance#stephanieeidelman#careergrowthincollectionsThanks for listening! Follow Us On LinkedIn, Facebook & Youtube

What’s really driving the shift in debt recovery strategy for 2025? In this episode, Adam Parks sits down with Manny Plasencia from TransUnion to talk about the results from 2024, encourage people to participate in the 2025 TransUnion Industry survey, and why it’s a game-changer for the collections space. They talk about the surge in AI use, smarter compliance strategies, and how consumer financial behavior is forcing agencies to adapt fast. Whether you're a debt buyer, creditor, or agency executive, this one gives you the data edge.Tune in now and learn how to shape your 2025 strategy.Podcast Website:https://receivablespodcast.com/videos/2025-transunion-industry-survey-plasenciaGuest Website:https://www.transunion.com/Guest LinkedIn:https://www.linkedin.com/in/manny-plasencia-69562631/ 2025 transunion industry survey, receivables industry data trends, AI trends in debt recovery, data informed compliance strategy, debt collection podcast, manny plasencia, transunion insights, regulatory strategy in collections#2025transunionindustrysurvey#MannyPlasencia#receivablesindustrydatatrendsThanks for listening! Follow Us On LinkedIn, Facebook & Youtube

How do you choose the right AI vendor for your collections strategy—without getting burned? In this episode, I sit down with Scott Hamilton of ARM Tech Advisors to unpack the real-world strategies behind evaluating virtual agents for collections. From RFP blind spots to vendor security pitfalls, we talked about what’s driving the debt collection technology roadmap—and what to avoid. If you’re scaling AI in collections or evaluating new tools, this one’s for you.👉 Hit play, subscribe, and visit ReceivablesPodcast.com for more B2B insights.Podcast Website:https://receivablespodcast.com/videos/virtual-agents-collections-hamiltonGuest Website:https://www.armtechadvisors.com/Guest LinkedIn:https://www.linkedin.com/in/scott-hamilton-9861822/ virtual agents debt collection technology AI vendor selection receivables management collections compliance#virtualagentsforcollections #scotthamilton #debtcollectiontechnologyThanks for listening! Follow Us On LinkedIn, Facebook & Youtube

Ever wonder how top firms actually use data to improve collections? In this episode, I talk with Chuck Pona from Weltman Weinberg & Reis about real-world law firm data utilization strategies that drive better results. We dig into staffing solutions, vendor champion challenger testing, and why knowing your data beats guesswork every time. Tune in to rethink your approach and gain practical insights you can use today.Listen now and subscribe for more actionable episodes.🔗 LinksPodcast Website:https://receivablespodcast.com/videos/law-firm-data-utilization-ponaGuest Website:https://www.weltman.comThanks for listening! Follow Us On LinkedIn, Facebook & Youtube

Is digital collections transformation changing your agency’s future? Gordon Beck from Valor Intelligent Processing shares how frictionless payment solutions, AI agents, and customer retention strategies are reshaping debt collection success. Learn practical digital-first tactics to reduce costs, build trust, and recover more today.Listen now and subscribe for more at ReceivablesPodcast.com. Podcast Website: https://receivablespodcast.com/videos/digital-collections-transformation-gordon-beckGuest Website: https://valorvip.comGuest LinkedIn: https://www.linkedin.com/in/gordon-beckiiidigital collections transformation, frictionless payment solutions, customer retention, ai agents in collections, debt collection strategies, Gordon Beck, Valor Intelligent Processing, Receivables Podcast#digitalcollectionstransformation #gordonbeck #frictionlesspaymentsolutionsThanks for listening! Follow Us On LinkedIn, Facebook & Youtube