All Episodes
Receivables Podcast | Discussions About Debt Collection — 185 episodes
Building a Human Powered Digital Collections Model with Jason Hinkle | Ep. 282
Best Practices for Testing New Data Sources | Prince Matharu | Ep. 281
How AI Context Orchestration Reduces Friction in Collections | Ep. 280
Administrative Cost Reviews That Protect Agency Profitability | Tom York & Jason Davis | Ep. 279
Modern Payment Rails for Collection Agencies | Anthony Faldetta | Chris Compton | Eliteserv Inc | Ep. 278
Messaging Strategy for Collections That Carriers Actually Trust | Rick Lang | Ep. 277
From APIs to Intelligence Layers in Collections AI | Shantanu Gangal | Ep. 276
Future-Proofing Collections With AI Governance | Rob Grafrath, CSS Impact | Ep. 275
Why AI Voice Is Reshaping Collections Operations | Corafone Founders | Ep. 274
Operationalizing Compliance Under RMAI Certification | Sara Woggerman | Ep. 273
Best Practices for Legal Collections Management at Scale | 272
What a New Bill in Congress Means for Collection Attorney Litigation | Ep. 271
Law Student Exposure to Creditors’ Rights Law | NCBA Outreach Explained | Ep. 270
Workflow Engineering for Collections at Scale | Ranjan Dharmaraja | Ep. 269
Effective Text Messaging Strategies for Debt Collectors | Mark Reinhard | Ep. 268
Bridging Sales and Client Services in Collections | Ep. 267
Preparing for Security Threats: What Collection Agencies Must Fix Now | Ep. 266
The Real Disconnect Between Debt Relief and Collections Explained | Ep. 265
Debt Collection Data Waterfalls: Testing, KPIs, and Continuous Improvement | Ep. 264
How Collections Leaders Can Build Stronger Teams with Personality Data | Ep. 263
How to Prepare for the RMAI Conference and Maximize Your 2026 Meetings | Ep. 262
How to Operationalize Collection Tech for Better Results | Ep. 261
How Solo Transformed collector–consumer engagement workflows | Ep. 260
ACA State Guide Compliance Explained ft. Sara Disher Ratliff | Ep. 259
The Secret to Scalable Leadership and Employee Engagement in Collections | Ep. 258
ACA Tools Every Compliance Leader Should Be Using | Ep. 257
Leadership Lessons from Jeremiah Wheeler's book: The Unlikely Executive | Ep. 256
How Ethical Artificial Intelligence Is Changing Collections Forever | Ep. 255
How Debt Collection Agencies Benefit From ACA Visionaries Conference | Ep. 254
How AI and Data Are Transforming Valuations in Receivables Management | Ep. 253
Turning Compliance into a Competitive Advantage with AI | Ep. 252
Why Compliance Still Drives Digital Collections Success | Receivables Podcast | Ep. 251
Unlocking Actionable Intelligence in Receivables with RNN Group’s Dane Mauldin | Ep. 250
Why Artificial Intelligence in Debt Collection Is No Longer Optional | Ep. 249
From Compliance to Coding: How ACA Fall Forum 2025 Advances Receivables Innovation | Ep. 248
Should Medical Debt Be Removed from Credit Reports? Expert Insights | Ep. 247
Why Accurate Credit Reporting Is Essential for Lending Confidence | Ep. 246
Blockchain, Bots, and Digital Payments | The Future of Receivables Management | Ep. 245
Debt Selling 101 for Creditors | How to Prepare Portfolios for Sale | Ep. 244
Future of Voice AI in the Collections Industry | Vrinda Gupta, Sequin | Ep. 243
Building Defensible Compliance with Expert Witness Insights | Mark Cavin | Ep. 242
Why Leadership Transition Is Critical for Law Firm Longevity | Ep.241
Leveraging Diversification for Economies of Scope in Debt Collections | Ep. 240
Debt Collection Law Firms | Maximizing Value at NCBA Connect 2025 | Ep. 239
Credit Issuer Compliance Tools You Should Be Using in 2025 | Ep.238
How Women in Consumer Finance Is Redefining Industry Networking | Ep. 237
Participate in the 2025 TransUnion Debt Collection Industry Report | Ep. 236
How to Select the Right AI Vendor for Receivables Management | Ep. 235
Improving Legal Collections With Smarter Data Utilization | Ep. 234
Digital Collections Transformation with Gordon Beck | Valor Intelligent Processing | Ep. 233
Optimizing the Debt Recovery Funnel: E-Commerce Lessons that Debt Buyers Can Learn from Amazon | Ep. 232
RMAI Executive Summit 2025 | Mike Becker on Compliance, Networking & Strategy | Ep. 231
Why the ACA International Conference Is a Must-Attend for ARM Professionals | Ep. 230
The Smart Creditor’s Guide to Choosing the Right Collection Agency | Connect1 | Ep. 229
How to Build a Future-Proof Compliance Management System | Ep. 228
Court Costs vs. Collection Rates | Mastering the Economics of Litigation in Debt Buying | Ep. 227
AI Contract Analysis in Debt Collection | How Legal Teams Can Eliminate Bottlenecks | Ep. 226
Overcoming the Yelp Effect | Building Digital Trust in Debt Collection | Ep. 225
How to Prepare for ACA Washington Insights 2025 as a Debt Collection Professional | Ep. 224
From Data to Dollars: How to Operationalize AI in Debt Collection | Ep. 223
Think Buying Licenses Is Easy? The Reality of Debt Collection Acquisitions | Cornerstone Licensing | Ep. 222
Building AI Confidence in Debt Collections | Mike Walsh, EXL | Ep. 221
The Hidden ROI of Women’s Leadership Events in Financial Services | Ep. 220
Are Your Emails Getting Through? | Data Hygiene in Digital Collections | IDI | Ep. 219
Accountability in Action | Jeremiah Wheeler on Debt Collection Leadership | Ep. 218
Optimizing Debt Collection Through Analytics | NCA Insights | Ep. 217
Teaching Financial Responsibility | How Debt Collectors Can Drive Positive Change | Ep. 216
Cybersecurity & Risk Forum | Why Every Debt Collection Professional Must Attend | Ep. 215
Leadership Transition Secrets | Succession Planning for Debt Collection Firms | Ep. 214
From Collector to Leader | How to Elevate Your Career in Debt Collection | Ep. 213
How the NCBA Executive Experience 2025 Elevates Creditor's Rights Attorneys | Ep. 212
Revolutionizing Debt Collection | The Power of Self-Service Portals | Ep. 211
RMAI Membership Unlocked | How Debt Buyers Can Maximize Their Involvement | Ep. 210
Global BPO Services in Debt Collection | Trends, Benefits & Best Practices | Ep. 209
Inside the 2024 TransUnion Report | Key Debt Collection Insights & Predictions | Ep. 208
Legal Outsourcing for Debt Buyers | Insights from Velocity Investments | Ep. 207
Revolutionizing Debt Collection with Voice Generative AI | Kompato’s Justin Miller & Nguyen Nguyen | Ep. 206
Understanding Debt Buyer Insurance: RMAI Certification Insights with John Bedard | Ep 205
Debt Collection Strategies for a Digital-First Era with Brian Bowers of Financial Recovery Services | Ep 204
How eMatrix Training is Modernizing Debt Collection | 5 Strategies with Jodie Bedoya | Ep 203
Unlock Small Debt Buyer Strategies with Andrew Roskam from Acctcorp International, Inc | Ep 202
DebtLink | Chris Murphy aka Santa: Managing the Busy Season with AI & Outsourcing | Ep 201
The Bureaus, Inc. | Marian Sangalang on Selecting Debt Buyer Software | Ep 200
ARM Compliance Business Solutions | Debra Ciskey talks Debt Collection Diversification | Ep 199
The Bureaus, Inc. | Lorenzo Alcantar: Personality Assessments for Finding the Right Fit | Ep 198
Yrefy, LLC | Dan Parks on Student Loan Refinancing & Student Loan Options | Ep 197
ACA Intl. - Cybersecurity Collective | Sameer Maini, Jonathan Goldberger, Chanh Nguyen | Ep 196
Receivables Management Association Intl. (RMAI) | Mike Becker: New Executive Director | Ep 195
Barron & Newburger, P.C. | Mitchell Williamson: Settlement Negotiations | Ep 194
National Credit Adjusters | John Nokes on Applying AI in Receivables Management | Ep 193
ACA International | Tim Haag & Mindy Chumbley look ahead at ACA Visionaries & Fall Forum | Ep 192
ARM Compliance Business Solutions | Sara Woggerman talks AI from a Compliance Perspective | Ep 191
National Creditors Bar Association (NCBA) | Barbara Nilsen & Sarena Gaylor talk NCBA Connect 2024 | Ep 190
Midlands Credit Management | Jessica James on Maximizing Data Management | Ep 189
ACA International Members Discuss Risk Mitigation Programs & Reducing Insurance Premiums | Ep 188
Landmark Strategy Group | Don DiGiacomo on Credit Union Debt Sales & Debt Sales Compliance | Ep 187
National Creditors Bar Association (NCBA) | Eleanor Tami on the Benefits of NCBA Membership | Ep 186
CredTech Consulting LLC | Susan Richards on the Art of Receivables Consultancy | Ep 185
TransUnion | Dan Simmons on the State of the Receivables Economy 2024 | Ep 184
CollaborationRoom.ai | Jason Hiland talks about supporting a remote call center workforce | Ep 183
ZiZo Technologies, Inc. | Jimmy Chebat: Gamification and Employee Engagement in Collections | Ep 182
Latitude by Genesys, TEC Services Group | Rob Fite on Successful Technology Implementations | Ep 181
ACA International | Roger Weiss & David Williams chat about ACA Convention ‘24 | Ep 180
ReceivablesData.com | TransUnion 2024 Debt Collection Survey Begins | Ep 179 *Special Release*
TransUnion | Jeff Ragsdale talks about data analysis and its value in collections strategy | Ep 178
Yrefy | Dan Parks provides insights on defaulted private student loans, loan forgiveness | Ep 177
Stillman Law Office / National Creditors Bar Association | Michael Stillman: NCBA Hill Days | Ep 176
Concepts2Code | Mark Reinhard talks software solutions for better consumer experiences | Ep 175
P&B Capital Group | Ryan Kazmark Shares His Experience With the ROI of RMAI Certification | Ep 174
Troutman Pepper | Kim Phan Shares Expertise on ADA Website Compliance & Regulatory Interest | Ep 173
DebtConnection | Holly Naiman - Collection & Recovery Solutions, Debt Connection Symposium | Ep 172
Epicenter | Altaf Sayed chats about ARM BPO in Mumbai, India | Ep 171
DebtLink | Chris Murphy on Building a Marketplace of Receivables Services | Ep 170
Pollack & Rosen, P.A. | Michael A. Gold Shares His Experience in Class Action Defense | Ep 169
WebRecon LLC | Jack Gordon Discusses Entrepreneurship and Selling Your Business | Ep 168
Collection and Recovery Solutions | Mark Naiman shares what’s new at CRS 2024 | Ep 167
Capital Management Services, LP | Larry Costa on 1st & 3rd Party Collections Differences | Ep 166
Ward PLLC / Actuate Law | James Ward on Data Management for Organizations | Ep 165
Receivables Roundtable Ep. 164 - Jon Daane - TEC Services Group: Bridging Systems with Solutions-Driven Sales
Receivables Roundtable Ep. 163 - Neil Mastellone - Velo Law: Debt buyer and law firm perspectives
Receivables Roundtable Ep. 162 - Aristotle Sangalang, The Bureaus, Inc: Perspective on analytics
Receivables Roundtable Ep. 161 - Brett Soldevila - Security Credit Services: Becoming President of RMAI
Receivables Roundtable Ep. 160 - John Tonetti: The Evolution of the CFPB from a Former Insider
Receivables Roundtable Ep. 159 - Mellisa Massey - National Credit Adjusters: RMAI Value & Leadership
Receivables Roundtable Ep. 158 - Ed Forbes with Stirling Capital LLC: New breed of specialty finance
Receivables Roundtable Ep. 157 - Todd Lansky - Resurgence Legal Group, PC: Law Firms & Debt Buying
Receivables Roundtable Ep. 156 - Rob Fite - TEC Services Group: Data Solutions & System Conversions
Receivables Roundtable Ep. 155 - Stephan Venter - Nutun: South Africa, a receivables BPO destination
Receivables Roundtable Ep. 154 - Manny Plasencia & Mark Naiman: TU Collection Industry 2023 report
Receivables Roundtable Ep. 153 - Katalina Dawson with Branding Arc discusses new Career Path podcast
Receivables Roundtable Ep. 152 - Nabil Foster - Barron & Newburger: Intersection of AI & Regulation
Receivables Roundtable Ep. 151 - Pete Klipa - Harvest Strategy Group: The art of vendor management
Receivables Roundtable Ep. 150 - Lynn Reynolds with CBE Companies: Building effective teams in 2024
Receivables Roundtable Ep. 149 - Barbara Nilsen & Liz Terry: What’s new at NCBA in 2024?
Receivables Roundtable Ep. 148 - Chris Jenkins with NLEX: Supply & demand of debt buying marketplace
Receivables Roundtable 147 - David Williams - Williams & Fudge, Inc.: Collection Agency M&A in 2024
Receivables Roundtable Ep. 146 - Marian Sangalang - The Bureaus, Inc.: Preparing for higher volumes
Receivables Roundtable Ep. 145 - Hal Trapp with Receivable Solutions (RSi)
Receivables Roundtable Ep. 144 - Tracy Bengtson - CURO Financial Technologies Corp: Creditors’ view
Receivables Roundtable Ep. 143 - Scott Renner - Velo Law: Intersection of tech and collection law
Receivables Roundtable Ep. 142 - Erin Kerr - Collections & Recovery: First-party collections update
Receivables Roundtable Ep. 141 - Danny Mezzancello with Greenwise Financial Solutions
Receivables Roundtable Ep. 140 - Oussama Hamouti - January: Digital communications & user experience
Receivables Roundtable Ep. 139 - Clint Daoud with Unifin Inc. discusses “Neo Collection Agencies”
Receivables Roundtable Ep. 138 - Jeffrey Shaffer w/Unifund CCR: Predictive Analytics, Generative AI
Receivables Roundtable Ep. 137 - Andrew Roemhild with Alias Travel Group discusses leadership styles
Receivables Roundtable Ep. 136 - Lauren McIlroy - SAM, Inc.: State of the debt buying marketplace
Receivables Roundtable Ep. 135 - Mark Reinhard with Concepts2Code discusses online consumer portals
Receivables Roundtable Ep. 135 - Laura Jensen with Absolute Resolutions Corp: Developing leaders
Receivables Roundtable Ep. 134 - Pete Klipa with Harvest Strategy Group discusses dormant judgments
Receivables Roundtable Ep. 132 - Missy Meggison with InsideARM discusses industry news and CRC
Receivables Roundtable Ep. 131 - Robert Fite - TEC Services Group: Upgrading Collections Ecosystems
Receivables Roundtable Ep. 130 - David Reid with RMAI: Evolution of certification, advocacy programs
Receivables Roundtable Ep. 129 - Xerxes Martin with Martin Lyons Watts Morgan PLLC: FCRA Disputes
Receivables Roundtable Ep. 128 - Janneen Jackson - Phillips & Cohen Assoc.: Debt settlement myths
Receivables Roundtable Ep. 127 - Daniel Green - EverChain: Redefining broker-creditor relationships
Receivables Roundtable Ep. 126 - Cris Bjelajac - Latitude by Genesys: Coming Wave of Delinquent Debt
Receivables Roundtable Ep. 125 - Tom Clement - FAST/CenterPoint: Building a client-centric business
Receivables Roundtable Ep. 124 - Melissa Nash with CheckMark Collections: Collections franchising
Receivables Roundtable Ep. 123 - Adam Wood with Certified By: Global RegTech certification standards
Receivables Roundtable Ep. 122 - Jim Beck with Quanta Credit Services: Digital collection strategy
Receivables Roundtable Ep. 121 - Mike Walsh with EverChain: Educating creditors about debt sales
Receivables Roundtable Ep. 120 - Rebecca Taylor with Equabli discusses ARM platform & servicing hub
Receivables Roundtable Ep. 119 - Ryan Kazmark with P&B Capital Group discuss agency strategies
Receivables Roundtable Ep. 118 - Liz Terry & Steve Markoff with NCBA discuss NCBA Connect Conference
Receivables Roundtable Ep. 117 - Rick Winters with National Credit Adjusters: Digital Communications
Receivables Roundtable Ep. 116 - Jonathan Siegel w/Slovin & Associates: Soft Selling in Receivables
Receivables Roundtable Ep. 115 - Erin Stewart - SuccessKPI: Digital Transformations vs. Deployments
Receivables Roundtable Ep. 114 - Kirsten Hawkins - SCJ Commercial Financial Services: Debt Sales
Receivables Roundtable Ep. 113 - Scott Purcell with ACA International discusses ACA Ignite 2023
Receivables Roundtable 🌟Special Release🌟 - Mark Naiman with ITP MDR discusses CRS Conference 2023
Receivables Roundtable Ep. 112 - Rozanne Andersen with Finvi
Receivables Roundtable Ep. 111 - Steve Ruderman - ELSOS/Credit and Collection News: CCN Conference
Receivables Roundtable Ep. 110 - Kyle Cohen with The Law Offices of Steven Cohen: 2nd Gen Business
Receivables Roundtable Ep. 109 - Sameer Maini with Collaborationroom.AI
Receivables Roundtable Ep. 108 - Cris Bjelajac and Jon Daane: Latitude/TEC Partnership Announcement
RI Roundtable Ep. 107 - Janneen Jackson with Phillips & Cohen Associates: What is Debt Settlement?
Receivables Roundtable Ep. 106 - Jeff DiMatteo- American Profit Recovery: Your Agency’s Story
Receivables Roundtable Ep. 105 - Chris Helten with Remitter discusses Email & Text Deliverability
Receivables Roundtable Ep. 104 - Randy Slovin with Slovin & Associates: Community Involvement
Receivables Roundtable Ep. 103 - Mary Jo Terry with Yrefy: Current State of Student Loans
Receivables Roundtable Ep. 102 - Cortney Osborne with DRN: Client Success in Unsecured Auto
Receivables Roundtable Ep. 101 - Bryan Schneider - Manatt, Phelps & Phillips, LLP: Regulator Insight
Receivables Roundtable Ep. 100 - Mark Naiman of CRS & DCS: Who is Adam Parks?
Receivables Roundtable with Adam Parks - Guest Joe Adams - Hampton Pryor Group: Opportunities in East Africa