PODCAST · business
Revenue Cycle Optimized
by Infinx Healthcare
Join us as we explore the latest challenges, developments and innovations in the healthcare revenue cycle space. Don't forget to subscribe to get alerted when a new episode is uploaded.
Episodes
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The Handoff Is Where Revenue Slows Down
Revenue cycle delays often begin when one team finishes its work but the next team lacks what it needs to move forward. In this RCMinutes episode, Stuart Newsome explains how to examine one troublesome handoff, clarify responsibility, and use workflow visibility to prevent downstream rework and...
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Reverification at Radiology Scale
For a high-volume radiology organization, reverification involves more than running eligibility a second time. This episode explores how to identify the right appointments, time the work appropriately, and respond when updated coverage changes the patient estimate, network status, or prior...
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Four Questions Revenue Cycle Leaders Need to Work Through
An hour-long roundtable discussion brought four tables together to examine revenue cycle pressure, hidden revenue opportunities, barriers to action, and what leaders need to validate next. Hear their report-outs and Stuart Newsome’s perspective on turning those observations into a focused…
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When Exceptions Become the Operating Model
Revenue cycle workflows are designed around standard cases, but recurring exceptions can quietly consume the team’s capacity. This RCMinutes episode explores how to categorize that work, route it by urgency and complexity, and address the upstream problems that keep refilling the queue.
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Key Takeaways from Becker’s Health IT + Digital Health + RCM Annual Meeting
Stuart Newsome sits down with Infinx colleagues Heather Riley Swanson and Nathan Skorick following Becker’s to hear what stood out from their time at the conference. Drawing on sessions and conversations throughout the event, the group considers where AI and revenue cycle strategy appear to be...
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The Workaround Tax in Revenue Cycle
Temporary fixes have a habit of becoming permanent revenue cycle processes, adding extra touches, inconsistent outcomes, and operational risk. This RCMinutes episode examines the hidden cost of workarounds and offers a practical way to replace them with workflows that can actually scale.
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What’s Really Changing in Revenue Cycle? Voices from Becker’s
Recorded at the Becker’s Health IT + RCM Conference in Chicago, this special episode brings together perspectives from healthcare leaders on what’s changing in revenue cycle, where challenges remain, and how technology is shaping the work. Brought to you by www.infinx.com
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Specialty Revenue Can Hide in Plain Sight
Organization-wide revenue cycle metrics can look healthy while individual specialties quietly lose revenue through missed charges, authorization breakdowns, coding issues, and payer-specific rules. This episode explains how to uncover those hidden problems and turn specialty knowledge into more...
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Before You Reverify Eligibility for Anyone
A successful reverification effort starts before anyone reruns eligibility. This episode looks at the decisions organizations need to make about who should be reverifed, what information they actually need, and what should happen when something changes. Brought to you by www.infinx.com
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Revenue Integrity, Charge Capture, and Hidden Revenue Recovery Two-Sentence Description
Jason Adams examines how missed charges, documentation gaps, payer friction, and disconnected workflows allow revenue to quietly slip through the cracks. He discusses how health systems can strengthen charge capture, improve operational visibility, validate financial impact, and build a…
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Today’s Staffing Gap Becomes Tomorrow’s Cash Problem
Staffing shortages may appear first as growing work queues or slower follow-up, but their financial impact can remain hidden for months. This episode looks at practical steps revenue cycle teams can take now to protect capacity, prevent backlogs, and keep today’s staffing challenge from becoming...
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Why Healthcare Still Has a Paper Payment Problem
Healthcare has made enormous progress in digitizing payments, yet paper checks, remittance documents, statements, and manual reconciliation are still part of the revenue cycle. Monte Sandler, COO of WebPT, joins us to discuss why these workflows persist and what providers can do to finally move...
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What It Takes to Make Eligibility Automation Work
Automating eligibility and benefits verification takes more than establishing a connection to a payer. Benj Kamm explains how data quality, calibration, payer variation, and exception handling determine whether automation produces a complete and usable result.
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Denial Prevention Is a Team Sport
Denial prevention requires healthcare organizations to look beyond back-end recovery and address the operational breakdowns that cause claims to be denied. Taylor Searfoss explains how stronger processes, cross-functional collaboration, and practical uses of AI can reduce rework and protect margins.
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Radiology’s Revenue Cycle Breaking Points, RBMA Founder’s Day 2026
Radiology revenue cycle teams are being stretched by prior authorization complexity, staffing shortages, payer policy changes, fragmented systems, and denials that often begin long before the claim is submitted. This episode features a session at RBMA Founder’s Day 2026 where Stuart Newsome…
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AI Automation and Workflow Orchestration in Enterprise Healthcare Revenue Cycle Management
AI delivers value in the revenue cycle when it is built into well-designed workflows supported by reliable data, governance, and clear measures of performance. Navaneeth Nair, Chief Product Officer at Infinx Healthcare, joins Stuart Newsome to discuss where AI is working today, from prior...
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Revenue Cycle Should Be Boring
Revenue cycle may be complicated, but managing it should not require constant executive attention. The goal is an operation dependable enough that leaders can focus on the exceptions instead of wondering whether the entire process is working.
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Get Ahead of the January Reverification Surge
The beginning of a new benefit year can create a major eligibility and benefits reverification surge for physical therapy and occupational therapy organizations. In this episode, healthcare leaders will explore how intelligent automation, flexible workflows, and operational support can help…
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Leading Health Systems Through Financial Pressure and Operation
Tom Jackiewicz, President of the University of Chicago Health System, examines the financial and workforce pressures forcing health systems to reconsider how they grow and deliver care. He shares why physician engagement, operational focus, and a willingness to embrace change will be essential in...
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How Revenue Cycle Transformation Works in the Real World
Revenue cycle transformation rarely follows the same path from one organization to the next. Ankur Pawa, Chief Commercial Officer at Infinx, shares real-world examples of how technology, process redesign, and human expertise can be applied differently based on an organization’s operational needs,...
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Reverification Season Starts Now
The January benefit reset creates a predictable surge in eligibility, benefit, and authorization work, yet many organizations still treat it like a January problem. Getting ahead of reverification means understanding the volume, prioritizing the right patients, and building enough capacity before...
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When Revenue Cycle Lives in Someone’s Head
Every revenue cycle has people who seem to know the things that never made it into the manual. That experience is incredibly valuable, but when a workflow depends on one person knowing the payer, the exception, or the workaround, expertise can quietly become operational risk.
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Reverification at Scale Without the January Bottleneck
Annual insurance reverification puts added strain on therapy organizations during an already busy time of year. Join Brittany Lemoi of Ivy Rehab to discuss practical ways to manage reverification at scale, support staff, and standardize processes across a growing network. Brought to you by...
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Work the Exception Not Every Account
Revenue cycle teams are often asked to work more accounts, faster, even when much of that inventory may not need the same level of attention. This episode looks at how exception-based workflows can help teams focus on the accounts that fall outside expected patterns and are most likely to require...
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When Revenue Cycle Becomes a Daily Battle for Leadership
Revenue cycle instability becomes an executive problem when leaders must continually check, chase, escalate, and intervene. This Office Hours session explores how recurring cash delays, workflow gaps, payer friction, and unclear accountability erode trust—and what it takes to build a more stable...
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Turning Revenue Cycle Insights Into Financial Action
Healthcare leaders often recognize revenue cycle opportunities but still struggle to determine which ones deserve executive attention and investment. This panel discussion explores how health systems can validate financial opportunities, strengthen accountability, improve revenue capture, and…
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Automation Alone Is Not a Revenue Cycle Strategy
Automation can remove repetitive work, but disconnected tools often leave staff managing the gaps between systems. This episode explores why orchestration is the key to getting automation, AI, and human expertise working together across the revenue cycle.
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What We Heard at the Infinx Thought Leadership Executive Forum
Get the key takeaways from the Infinx Thought Leadership Executive Forum, where finance, RCM, and transformation leaders discussed AI, workforce strategy, prior authorization, AR and denials, revenue integrity, and what’s next for revenue cycle strategy. Brought to you by www.infinx.com
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Turning RCM Data Into Revenue Action
RCM Plus gives revenue cycle leaders greater visibility into the claims, payer trends, operational behaviors, and performance issues affecting financial outcomes. In this episode, Christina Harkins explains how predictive analytics, intelligent prioritization, and revenue cycle expertise can...
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The Revenue You Earned but Never Billed
Not all revenue loss begins with a denial or an unpaid claim. This episode explores how missed charges, documentation gaps, and disconnected workflows can cause revenue to disappear before a claim is ever submitted.
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Beyond Extraction and Into Trusted Revenue Cycle Action
The goal is not just to extract data from documents, but to make it actionable and seamlessly connected to the next step in the revenue cycle. Join us for a thought leadership discussion on reducing manual document work, building confidence in AI-enabled workflows, and understanding why trusted...
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Denials Are an Operational Signal
Denials may appear at the end of the revenue cycle, but their causes often begin much earlier. This episode explores how organizations can use denial data to identify operational breakdowns, assign accountability, and protect revenue before the same problems repeat.
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CMS-0057 and Prior Authorization Readiness
CMS-0057 and HTI-4 are reshaping prior authorization from both sides of the workflow: payer requirements and certified EHR readiness. This episode will break down what these regulations mean for providers, how they may change day-to-day prior authorization operations, and what questions...
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Why Prior Authorization Needs More Than an EHR
In this excerpt from a client conversation, Navaneeth Nair, Chief Product Officer at Infinx, explains why prior authorization cannot always be managed effectively through Epic alone. He explores how the Infinx Patient Access platform combines payer connectivity, AI agents, workflow orchestration,...
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Finding the Cash Hiding in Your Revenue Cycle
A revenue cycle analysis can help organizations identify where cash is delayed, where A/R is building, and where denials may point to deeper operational or strategic issues. In this episode, Ankur Pawa, Chief Commercial Officer at Infinx, and Ramesh Reddy, AVP of Client Services, discuss how...
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Merging Organizations Without Breaking the Revenue Cycle
Mergers and acquisitions may bring organizations together on paper, but revenue cycle operations rarely align automatically. This episode’s discussion explores what leaders should understand about workflows, systems, reporting, culture, and operational continuity when RCM teams and processes come...
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Revenue Cycle Needs a Wider Lens
Health systems are under pressure to improve margins, but cost reduction alone will not solve the financial challenge. In this RCMinutes episode, Stuart Newsome explores why denials, prior authorization delays, A/R drag, missed charge capture, and under-billing are not isolated department issues,...
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Why Paid Claims Can Still Hide Revenue Leakage
A paid claim may look resolved, but payment does not always mean the reimbursement was correct. In this RCMinutes episode, we look at how underpayments, payer contract issues, missing modifiers, and incorrect adjustments can quietly drain revenue even when the claim technically gets paid.
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The Payer-Provider Temperature Check, KLAS K2 Summit Takeaways
Stuart Newsome shares his top takeaways from the KLAS K2 Summit on payer-provider collaboration, prior auth, interoperability, and AI—and what they mean for revenue cycle leaders working to reduce friction, prevent denials, and improve real-world workflows. Brought to you by www.infinx.com
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Orchestrating Autonomous Radiology Coding and Human Expertise Exception Handling
In this episode of Revenue Cycle Optimized, David Byrd, SVP of Business Development at Infinx, and Carlie Richard from Maverick AI discuss how autonomous coding can improve speed, accuracy, and scalability in radiology revenue cycle operations. The conversation highlights a connected model where…
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Revenue Cycle From the CFO Seat: Signal vs. Noise
Revenue cycle metrics can reveal far more than days in A/R, cash collections, or cost to collect. In this episode, Jon Vitiello, SVP & CFO at St. Luke’s Health, joins Stuart Newsome to discuss how CFOs interpret RCM signals, separate operational noise from financial risk, and use revenue cycle...
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Finding the Revenue Hidden Inside Healthcare Operations
Health systems are under pressure from workforce shortages, rising denials, aging A/R, charge capture leakage, and revenue integrity gaps that are often hiding across both acute and ambulatory operations. In this RCMinutes episode, we preview the themes behind the Infinx Healthcare Revenue Cycle...
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Managing Denials Is Not the Same as Preventing Revenue Loss
Denial management matters, but it often begins after revenue has already been delayed or put at risk. This RCMinutes episode explains why preventing revenue loss requires looking upstream, spotting patterns earlier, and fixing the process issues that create avoidable denials in the first place.
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From Manual Entry to Smarter Charge Capture
AI-enabled charge capture can reduce manual work, but the real value comes when technology and billing expertise work together to improve accuracy, speed, and claim quality. Brought to you by www.infinx.com
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Finding Revenue Leakage Through Charge Capture Optimization
Charge capture issues often hide in plain sight, creating recurring revenue leakage across departments, payer contracts, documentation, and billing workflows. In this episode, Sean Dennehey and Jason Adams of Infinx discuss how a full claims review, clinical validation, reimbursement modeling…
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Why A/R Follow Up Breaks Down Without Clear Next Actions
A/R follow-up often looks productive on the surface, but claim touches do not always lead to claim movement. In this RCMinutes episode, we look at why clear next actions matter, how vague follow-up creates rework, and how better workflow discipline can help teams move accounts toward resolution...
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A HFMA Buyer’s Guide: How to Separate Revenue Cycle Strategy from Noise
HFMA Annual will be full of vendors, platforms, consultants, AI tools, automation promises, and revenue cycle solutions. This pre-HFMA Office Hours panel will help healthcare finance and revenue cycle leaders think through the business problems driving this year’s conversations, the questions…
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Optimizing Prior Authorization Workflows With AI and Customer Success
In this episode of Revenue Cycle Optimized, Christina Harkins, Director of Customer Success at Infinx, discusses how prior authorization workflows can be optimized through automation, custom queues, workflow discovery, and ongoing operational support. She explains how the right mix of AI, human...
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Not All Aged A/R Is the Same
Aged A/R is often treated like one large problem, but every aging bucket tells a different story about collectability, payer behavior, and operational gaps. In this RCMinutes episode, we look at how smarter segmentation, AI-driven payment propensity, recoverable value, and workflow orchestration...
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The $50B Rural Health Question
The Rural Health Transformation Program brings $50 billion in federal funding to states over five years, but the real question is whether temporary funding can create lasting operational change. In this episode, Scott Cook, VP of Business Development at Infinx, joins Stuart Newsome to discuss…
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ABOUT THIS SHOW
Join us as we explore the latest challenges, developments and innovations in the healthcare revenue cycle space. Don't forget to subscribe to get alerted when a new episode is uploaded.
HOSTED BY
Infinx Healthcare
CATEGORIES
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Frequently Asked Questions
How many episodes does Revenue Cycle Optimized have?
Revenue Cycle Optimized currently has 459 episodes available on PodParley. New episodes are automatically indexed when they're published to the podcast feed.
What is Revenue Cycle Optimized about?
Join us as we explore the latest challenges, developments and innovations in the healthcare revenue cycle space. Don't forget to subscribe to get alerted when a new episode is uploaded.
How often does Revenue Cycle Optimized release new episodes?
Revenue Cycle Optimized publishes regularly with 459 episodes available. Check the episode list for the typical release schedule.
Where can I listen to Revenue Cycle Optimized?
You can listen to Revenue Cycle Optimized on PodParley by clicking any episode. We provide an embedded audio player for direct listening, and you can also subscribe via your preferred podcast app using the RSS feed.
Who hosts Revenue Cycle Optimized?
Revenue Cycle Optimized is created and hosted by Infinx Healthcare.
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