PODCAST · technology
Rosenfeld Review Podcast
by The Rosenfeld Review Podcast (Rosenfeld Media)
Lou Rosenfeld talks with a LOT of brilliant, interesting changemakers in the UX world and beyond. Subscribe to the Rosenfeld Media podcast for a bird's eye view into what shifts UX faces, and how individuals and teams can respond in ways that drive success.
Episodes
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Designing for Privacy in a Surveillance Age with Robert Stribley
Privacy concerns didn’t appear overnight—they’ve been building quietly alongside the technologies we rely on every day. Lou and Robert Stribley, author of Design for Privacy, explore how digital tracking, AI, and data sharing have reshaped the way personal information moves through the modern…
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Why OKRs, Agile, and Their Ilk Fail with Jeff Gothelf
AI is reshaping product development faster than most organizations can even rethink how they work—and that gap sits at the heart of this conversation with product design guru Jeff Gothelf. Lou and Jeff explore why proven methods like Agile and OKRs so often become “process theater” instead of…
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Rethinking Design Careers in a Broken System with Jen van der Meer
Jen van der Meer’s career path is anything but linear—spanning comparative religion, working on Wall Street, internet startups, and design education. In this thoughtful and timely conversation, Jen shares how her liberal arts background shaped her global perspective, eventually leading her to...
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Why the Future Belongs to Research “Makers” with Kate Towsey
AI isn’t just changing research tools—it’s reshaping how research itself happens. Lou chats with ResearchOps pioneer (and co-host of the upcoming inaugural UXR Tools Summit) Kate Towsey about the shift from linear workflows toward interconnected research systems where recruiting, knowledge...
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Why Research Repositories Need Humans (and AI) with Maria Rosala
What happens when someone moves from government UX research to shaping research for the broader industry? Lou talks with Maria Rosala, Director of Research at Nielsen Norman Group, about her role, her career path, and the value of research repositories. Maria shares what it means to lead research...
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Saving Survey Research from Itself with Caroline Jarrett
Survey research is in trouble—and Caroline Jarrett explains why. Returning to the podcast to preview the upcoming UXR Tools Summit, she and Lou Rosenfeld explore what’s really happening in the survey world and what researchers should be asking vendors right now. They discuss collapsing response...
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Dana Chisnell and Christian Crumlish on the DOGE-ification of Civic Design
Dana Chisnell and Christian Crumlish on the DOGE-ification of Civic Design When Dana Chisnell and Christian Crumlish took roles in U.S. federal agencies, they knew the work wouldn’t be easy. But what unfolded during their time under the second Trump administration went far beyond bureaucratic...
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Designing Assistant Technology with Chris Noessel
Can AI really make us smarter, or is it just making us lazy thinkers? Lou reunites with the brilliant Chris Noessel to explore the nuanced world of AI assistants. As Chris gears up to release his third Rosenfeld book, Designing Assistant Technology: AI That Makes Us Smarter, he explains the...
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Rethinking Design Through Anti-Craft with Uday Gajendar
What happens when a designer starts questioning “craft” itself? In this episode of the Rosenfeld Review, Lou Rosenfeld sits down with longtime collaborator and community builder Uday Gajendar to explore his provocative new idea: “anti-craft.” Drawing on decades of experience across enterprises,...
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Service Design Reconsidered with Lavrans Løvlie and Andy Polaine
The second edition of Service Design: From Insight to Implementation, by Lavrans Løvlie, Andy Polaine, and Ben Reason isn’t just a refresh—it’s a reintroduction to a field that’s evolved significantly in the last decade. Whether you’re new to service design or a seasoned practitioner who read the...
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How Service Design and AI Can Fix the Frontlines with Bethany Brown
What if AI isn't a disruptor but a repair tool? frog North America's Head of Service Design, Bethany Brown, joins Lou to explore the intersection of service design, operations, and AI. With roots in industrial design and global experience across firms like EPA and Engine, Bethany brings a unique...
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Behind the Scenes of Advancing Service Design with Shreya Dhawan & Gustavo Vieira
What do a Brazilian retail strategist and an Indian industrial designer have in common? A passion for transforming complex systems through service design—and a shared mission to push the profession forward. In this episode, Lou welcomes Gustavo Vieira and Shreya Dhawan, two of the curators behind...
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Designing for Learning and Complexity with Jen Briselli
Jen Briselli’s journey into service design didn’t start with design at all—it started in a physics classroom. From studying the fundamental workings of the universe to teaching high schoolers how to grasp complex physics concepts, Jen’s interdisciplinary curiosity has always driven her path. That...
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Elevating Design and Scaling Expertise with Scott Zimmer
Scott Zimmer’s career arc spans from dreaming big at Disney to reshaping design inside massive enterprises through acquisitions like Capital One (AdaptivePath) and Verizon (Moment Design)—and now, to scaling expert knowledge with AI through his startup, Tmpt.me. In this episode, Lou and Scott dig...
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The Staff Designer with Catt Small
What if your next big career move didn’t involve managing people—but managing impact? Catt Small joins Lou to unpack the rise of the staff designer: a role that's redefining what senior-level growth can look like for designers who want to lead without becoming managers. Catt shares insights from...
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Breaking Scripts and Building Confidence with Nathan Gold
If you’ve ever felt nervous holding a mic, or wondered how seasoned speakers make it look effortless, this episode is for you. Nathan Gold, professional speaker coach, and longtime collaborator with Rosenfeld Media, has helped presenters at every level find their voice and captivate audiences. In...
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Navigating the AI-Driven Shift in DesignOps with Aletheia Delivre
Design operations is increasingly about navigating a moving target. AI-infused tooling is upending established models, and the pace of change is forcing teams to rethink everything from handoffs to team dynamics to what quality even means. As systems fracture and new patterns emerge, Ops leaders...
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Scaling Design Leadership, from Chaos to Clarity with Doug Powell
What does it take to transform a century-old tech giant into a design-led organization? Doug Powell—executive coach, former IBM design leader, and featured closing speaker at this year’s Design Ops Summit—joins Lou for a wide-ranging conversation on scaling design, building community, and leading...
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The Intersection of Game Development and User Experience with Cheryl Platz
What do video games and world-building have in common? Everything. Lou reconnects with Cheryl Platz—author, designer, and creative director—to explore the evolving world of video game development. Cheryl shares what drew her back to the gaming industry after years in enterprise UX and voice…
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DesignOps is Design with Jose Coronado
Jose Coronado — DesignOps Is Design Recording Passcode: n5VOS0+Q Design operations isn’t just about process—it’s about shaping better products, teams, and organizations from the inside out. José Coronado joins Lou to unpack why DesignOps deserves to be treated as a true design discipline. Drawing...
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The Pissed-Off Optimist with George Aye
What happens when you combine righteous anger with unwavering hope? You get George Aye—and the “Angry Hour.” In this lively episode, Lou Rosenfeld chats with George Aye, co-founder of Greater Good Studio, about his mission to create spaces for “pissed off optimists”—people who see the world’s...
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Pivoting from Tech to Climate UX with Francois Burra
What do you do when a successful tech career leaves you feeling like an empty shell? For Francois Burra, the answer was to look inward and transform his life—and help transform an industry. Lou Rosenfeld talks with Francois, a UX designer turned digital decarbonization consultant, about how a...
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AI and Other Strange Design Materials with Matt Webb
Matt Webb doesn’t just talk about emerging technologies—he builds with them, lives with them, and prototypes the futures they might bring. In this episode, Lou Rosenfeld talks with Webb—designer, technologist, and featured speaker at the upcoming Designing with AI 2025 conference—about how GenAI...
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From Hype to Insight: Llewyn Paine on AI, UX, and Critical Thinking
What happens when a cognitive psychologist turned UX researcher brings a critical eye to AI? Dr. Llewyn Paine shares her unique perspective at the intersection of emerging technology and user research. With experience spanning neuromarketing, 3D television, and mixed reality, Llewyn has seen the...
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We Need to Talk with Joshua Graves
Tough conversations can feel like real-life horror stories—but they don’t have to. In We Need to Talk: A Survival Guide for Tough Conversations, Joshua Graves offers a practical, psychologically grounded toolkit for navigating conflict with clarity and courage. Drawing on insights from...
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Stop Wasting Research with Jake Burghardt
Most organizations don't suffer from a lack of research—they suffer from a failure to use it well. Jake Burghardt, author of Stop Wasting Research, joins Lou to explore why so many valuable insights are lost after the study ends—and what we can do about it. Burghardt argues that building a…
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Traction Heroes with Harry Max & Jorge Arango
What happens when two brilliant minds from the world of information architecture team up to create a podcast that’s part leadership playbook, part intellectual high-wire act? That’s exactly what Harry Max and Jorge Arango set out to explore with their new podcast, Traction Heroes. Lou Rosenfeld...
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Research as Knowledge Curation with Robin Beers
Why do so many organizations struggle to learn and evolve? Robin Beers, an organizational psychologist and founder of Ubuntu Culture Company, argues that businesses have been stuck in a transactional mindset—hoarding knowledge rather than embracing it as a dynamic, social process. In this...
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From Academia to UX with Katie Hansen
What happens when an academic researcher trades a university lab for the fast-paced world of tech? Katie Hansen, Senior UX Research Manager at Thumbtack, shares her journey from studying unconscious bias at Princeton to leading research at companies like Etsy, Instagram, and Facebook. She breaks...
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Destigmatizing Failure to Encourage Innovation with Dan Ward
Failure is often seen as something to avoid, but Dan Ward sees it as a gateway to innovation. Dan is a military technologist, author, USAF veteran, and innovation catalyst at MITRE Corporation, and he and Lou talk about the profound lessons failure can teach. Drawing from his book LIFT…
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A Designer Fighting Climate Change with Brandon Schauer
What keeps you up at night? For Brandon Schauer, it was climate change. In a stroke of genius, the former CEO of Adaptive Path decided to look for a role that would help him address his concerns about our planet. He ultimately transitioned to his current role as Senior Vice President of Climate...
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Envisioning and Creating New York City’s Next Park with Rosa Chang
Imagine transforming a forgotten, dark space beneath one of New York’s most iconic landmarks into a vibrant community hub—this is the ambitious vision behind Gotham Park. Facilitating the vision and creation of the space beneath the Brooklyn Bridge is Lou’s guest, Rosa Chang. She shares her dream...
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Rock Climbing and Security UX
Just as a rock climber meticulously checks their gear and follows strict safety protocols to navigate treacherous heights, security UX professionals must also anticipate risks and design safeguards to ensure a smooth and safe journey for users in a digital landscape. In Lou’s interview with Heidi...
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Middleware in Medicine with Carol Massa
Imagine being the service design lead of a healthcare network of 88,000 patients. Your team consists of five people. Sounds daunting, doesn’t it? This is the work that Carol Massa does every day at Northwell Health, New York's largest healthcare network. She brings her wisdom and experience not...
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Systems Provocateur with Dr. Luke Roberts
“Systems are very good at being resilient,” and “Systems are very good at dehumanizing,” are sentiments that anyone who has worked in organizational transformation or systems change can appreciate. Luke Roberts is the COO and co-founder of HighFive and a speaker at the upcoming Advancing Service...
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Rewriting the Rules through Organizational Development with Amanda Woolley
“I’ve been asking myself the question, ‘Why are you doing that?’ since I was about four,” says Amanda Woolley. As an organizational development (OD) consultant and facilitator, she seems to have found the right profession. Amanda began her career with NHS England, eventually becoming the System...
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The Design Conductors with Rachel Posman and John Calhoun
What do music and DesignOps have in common? So much that Rachel Posman and John Calhoun use music as a framework for their new book, The Design Conductors: Your Essential Guide to Design Operations—the first book written about the subject. Both of the authors come from creative backgrounds (John…
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Co-Creating Operating Models for Design Teams with Daniel Orbach
The best operating models for design orgs are mission-driven, evolving, and team-developed. Those criteria might seem daunting, but Daniel Orbach, Lou’s guest and a speaker at September’s DesignOps Summit, explains how he facilitates a dynamic culture of co-creating with his team at JP Morgan...
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Data-Driven Design with John Paul de Guzman
Being simultaneously data-driven and creative seems paradoxical. So does building statistics into the creative process. John Paul de Guzman has managed to do both. As the founder and chief creative of Frost Design and Consulting Group, and speaker at the upcoming Design Ops Summit, millions of...
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Evaluating Designers with Ignacio Martinez
Giving feedback to subordinates can be just as stressful as receiving it. Yet evaluations are a critical component of retention, employer/employee expectations, and production in general. Having an evaluation framework and system in place creates efficiencies, fills voids, and benefits everyone…
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All about ResearchOps with Kate Towsey
Kate Towsey has certainly left her mark on research operations, pioneering the practice, helping launch the ResearchOps community, and now through writing Research That Scales: The Research Operations Handbook, which Rosenfeld Media is publishing in September of 2024. In her interview with Lou,...
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Advancing Service Design with Ben Reason and Patrick Quattlebaum
Is it time to advance the practice of service design? Ben Reason and Patrick Quattlebaum think so. They’re veteran service designers and co-authors of a pair of Rosenfeld books—Service Design: From Insight to Implementation and Orchestrating Experiences respectively. Ben, founder of LiveWork...
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Making a Classic Even Better with Leah Buley and Joe Natoli
Leah Buley and Joe Natoli have teamed up to make something great (check out the reviews on Amazon!) even greater. How? Well, considering that The User Experience Team of One: A Research and Design Survival Guide was written more than a decade ago, it was time to revisit the content and make it…
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Make Things Better, Not Just Different with Erin Weigel
Have you ever thought about the similarities between art and science? Or about how math is the language of the universe? No? Welcome to a perspective shift. Ultimately this episode is about making things better, not just different. But how we get there is through a thoughtful and entertaining...
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Transforming Language with AI with Peter van Dijck
In the latest episode of the Rosenfeld Review, Lou sits down with old friend Peter van Dijck, author of Information Architecture for Designers: Structuring Websites for Business Success, one of the first books ever written on Information Architecture. Peter is now a partner of Simply Put, a...
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Ethan Marcotte on the Tech Industry, Unions, and AI
In a time of massive layoffs across the tech industry, and with the inevitable advancement of AI, is it time for tech workers to organize — as in, unionize? I know, I know. You thought unions were for 1950’s factory workers. Not so. Ethan Marcotte, author You Deserve a Tech Union (and coiner of…
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AI as Infrastructure with Dan Hill
Dan Hill is the director of the Melbourne School of Design at the University of Melbourne, and author of Dark Matter and Trojan Horses: A Strategic Design Vocabulary and Designing Missions. And he’s the opening speaker at the inaugural Designing with AI conference, where he’ll be presenting...
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Reflection in Action with Jodi Forlizzi
Jodi Forlizzi has taken an unusual path to get where she is today. With an art degree from the University of Arts in Philadelphia, she began working as a technical illustrator at the University of Pennsylvania. Transitioning into UX design as the internet expanded, she pursued a Master's in...
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Angry and Passionate about what AI means to Researchers with Tricia Wang
In the latest episode of the Rosenfeld Review, Lou sits down with social scientist Tricia Wang, coiner of the term “thick data,” and formerly a partner at Sudden Compass. Tricia is passionate about research and AI. She envisions massively improved research outcomes and opportunities for...
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Decoding Culture: A Lens for Research Breakthroughs with Neil Barrie
In the latest episode of the Rosenfeld Review, Lou sits down with Neil Barrie, the co-founder and CEO of TwentyFirstCenturyBrand, to delve into the intriguing intersection of brand building, culture, and user experience research. Neil, an outsider in the realm of user research, brings a fresh...
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ABOUT THIS SHOW
Lou Rosenfeld talks with a LOT of brilliant, interesting changemakers in the UX world and beyond. Subscribe to the Rosenfeld Media podcast for a bird's eye view into what shifts UX faces, and how individuals and teams can respond in ways that drive success.
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The Rosenfeld Review Podcast (Rosenfeld Media)
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Rosenfeld Review Podcast currently has 247 episodes available on PodParley. New episodes are automatically indexed when they're published to the podcast feed.
What is Rosenfeld Review Podcast about?
Lou Rosenfeld talks with a LOT of brilliant, interesting changemakers in the UX world and beyond. Subscribe to the Rosenfeld Media podcast for a bird's eye view into what shifts UX faces, and how individuals and teams can respond in ways that drive success.
How often does Rosenfeld Review Podcast release new episodes?
Rosenfeld Review Podcast is no longer actively publishing new episodes, but the existing catalog remains available.
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Rosenfeld Review Podcast is created and hosted by The Rosenfeld Review Podcast (Rosenfeld Media).
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