RPI Tech Connect

Business and technical teams typically walk into a project after the same outcomes. They just describe it in very different terms, and somewhere between kickoff and delivery it gets easy for everyone to get lost in the sauce. Sarah Wimberley, founder of Ulster Technologies, has spent 14 years in healthcare sitting between the people who run the business and the people who build the systems for it, finding language both sides can work from. In this episode of RPI Tech Connect, she walks through her five-step framework for IT project communication, built to turn strategic objectives into successful delivery: defining the problem before chasing the perceived one, bringing the right people into discovery early, designing the future state around people before picking a platform, connecting the work back to strategy, and keeping the lines of communication open once delivery picks up speed. She also shares what organizations most often discover about their current-state documentation, why a discovery session only works when the room feels safe, and the one piece of advice she'd give anyone stepping into a translator role. If your stakeholders agree on the destination but keep getting stuck on how to get there, this episode is for you! *Chapters:* 00:00 Welcome to RPI Tech Connect 2:15 Exploring The Communication Gap Between Technical & Business Teams 4:05 Step 1: Define the Problem at Hand, Document the Change 9:31 Step 2: Get the Right Personnel in the Room 16:17 Step 3: Design Your System Around People First 25:07 Step 4: Intersection of Strategy & Technology 31:26 Step 5: Institute An “Open-Door” Policy 35:48 Final Thoughts & Takeaways